I dont have time to rant about my terrible experiences with Alienware horrendous award-winning customer service. Here the cliffs notes: 1 $3400 laptop I had to wait 6 weeks for the system to arrive. It had a @#$% video card and it took me about 5 hours of CS talking to get a new one (which i had to pay for up front - and then get reimbursed) (another 2 weeks gone) Then its internal wireless card stopped working and gave me BSODs every time i turned it on. After about a dozen CS calls, and more then 8 hours spent on the phone (I began logging my CS calls after numerous 45+minute hold times) i finally convinced them to accept it for repair. This time it was gone for 6 weeks. When i finally got it back the keyboard latches were busted, and two weeks later the wireless was fritzed again. This time when i called for help, they told my that my warranty had expired and i should have called in sooner. Well, if they didnt have my machine tied up for 2 MONTHS, it would have still been under warranty. Basically DONT BUY ALIENWARE SHIT!!! I really wish there was a local office i could go into and pull an independence day on!!! I feel bad for DELL...
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I dont have time to rant about my terrible experiences with Alienware horrendous award-winning customer service. Here the cliffs notes:
1 $3400 laptop
I had to wait 6 weeks for the system to arrive.
It had a @#$% video card and it took me about 5 hours of CS talking to get a new one (which i had to pay for up front - and then get reimbursed) (another 2 weeks gone)
Then its internal wireless card stopped working and gave me BSODs every time i turned it on.
After about a dozen CS calls, and more then 8 hours spent on the phone (I began logging my CS calls after numerous 45+minute hold times) i finally convinced them to accept it for repair. This time it was gone for 6 weeks.
When i finally got it back the keyboard latches were busted, and two weeks later the wireless was fritzed again. This time when i called for help, they told my that my warranty had expired and i should have called in sooner.
Well, if they didnt have my machine tied up for 2 MONTHS, it would have still been under warranty.
Basically DONT BUY ALIENWARE SHIT!!!
I really wish there was a local office i could go into and pull an independence day on!!!
I feel bad for DELL...