Sadly, I can see myself being the first person to make the news for ending up supersupergluing my hand to my face./still terrified from all the model airplane kits I destroyed as a child
Actually, the "assigning blame" thing is a bit simplistic. Corporatese is often about eluding responsibility so it lands on other people, preferrably lower order peons or the customer.
That's simply what "ownership" means. When managers say they want their employees to take ownership of their clients'/customers' issues, what they mean is that they're not going to take any responsibility for stuff ups themselves, nor are they going to do anything to change the systemic failures that led to said issues in the first place. Because their employees are being "empowered to take ownership" of things that they can never prevent and can only rectify with difficulty.
Another good one is "empowering our customers". That's exactly the same thing as ownership, except you blame the customer, not the employee.
Slashdot Mirror
Sadly, I can see myself being the first person to make the news for ending up supersupergluing my hand to my face. /still terrified from all the model airplane kits I destroyed as a child
Actually, the "assigning blame" thing is a bit simplistic. Corporatese is often about eluding responsibility so it lands on other people, preferrably lower order peons or the customer. That's simply what "ownership" means. When managers say they want their employees to take ownership of their clients'/customers' issues, what they mean is that they're not going to take any responsibility for stuff ups themselves, nor are they going to do anything to change the systemic failures that led to said issues in the first place. Because their employees are being "empowered to take ownership" of things that they can never prevent and can only rectify with difficulty. Another good one is "empowering our customers". That's exactly the same thing as ownership, except you blame the customer, not the employee.