I don't think there's any question that in the last generation console war, Sony Dominated. The PS2 was the sleekest, most feature packed, and had the most games. This generation, I predict Sony to lose market share to both Nintendo, and Microsoft. Why? One reason: Hostile customer relations alienating consumers away from brand loyalty.
I'm sure everyone is familiar with the Disk Read Error problem that plagued the PS2? The eventuall result was Sony offering a free repair service. I finally pursued this for my PS2 as the situation became intolerable, and was treated so poorly by Sony customer support I ended up writing this in frustration:
I had originally intended to get a PS3, and have given Sony my endorsement in all discussions of this generation of consoles, and the upcoming video format war, based almost completely on my belief that Sony had eventually done the right thing about the disk read errors. I was willing to forgive Sony, despite the PSP dead pixels, the root kit fiasco, their fragile laptops, and just about every other Sony shortcoming that I have encountered over the years based on the belief that they, at the very least, came through for their consumers when they had undeniably screwed up.
Aparently this is not the case, and the keystone to my justification of the Sony brand just disappeared. This was as far as I'm concerned the straw that broke the camel's back. I wish Sony the best of luck in the future, because they will need it. With no brand loyalty, a gaming company can not win a console war, and with no loyalty to consumers there is no brand loyalty.
Slashdot Mirror
So "The Club" is all about damaging the resale value of one of the most expensive parts of the car!
I don't think there's any question that in the last generation console war, Sony Dominated. The PS2 was the sleekest, most feature packed, and had the most games. This generation, I predict Sony to lose market share to both Nintendo, and Microsoft. Why? One reason: Hostile customer relations alienating consumers away from brand loyalty.
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I'm sure everyone is familiar with the Disk Read Error problem that plagued the PS2? The eventuall result was Sony offering a free repair service. I finally pursued this for my PS2 as the situation became intolerable, and was treated so poorly by Sony customer support I ended up writing this in frustration:
http://boards.gamefaqs.com/gfaqs/genmessage.php?b
I had originally intended to get a PS3, and have given Sony my endorsement in all discussions of this generation of consoles, and the upcoming video format war, based almost completely on my belief that Sony had eventually done the right thing about the disk read errors. I was willing to forgive Sony, despite the PSP dead pixels, the root kit fiasco, their fragile laptops, and just about every other Sony shortcoming that I have encountered over the years based on the belief that they, at the very least, came through for their consumers when they had undeniably screwed up.
Aparently this is not the case, and the keystone to my justification of the Sony brand just disappeared. This was as far as I'm concerned the straw that broke the camel's back. I wish Sony the best of luck in the future, because they will need it. With no brand loyalty, a gaming company can not win a console war, and with no loyalty to consumers there is no brand loyalty.