I still work for the Geek Squad and that is definitely the case. They don't offer the positions or the pay to make it worthwhile to stay as an in-store tech. You either go on to be a Sales Manager at best buy, or you become an on-site tech for a while but even that doesn't offer the pay to make it worthwhile to stay with the company for very long. As soon as I get my degree, I'm leaving Geek Squad and when I do, it'll only be the untrained kids left. That's the flaw in Best Buy's system, they don't make it worthwhile for well-trained people to stay.
I'm a geek squad agent and while I'll be the first to admit some agents are under-par, it's hard to make wide generalizations about the inherent uselessness of geek squad agents based on the actions of a few. As far as shoddy repairs done, In-Store agents typically deal with software alone, most hardware repairs we don't have the parts for or are not authorized to repair so we're forced to send it to some third-party vendor and we cross our fingers that they'll know how to take care of it. When that vendor fails, we are the ones who look bad and honestly we're just as upset about the careless workmanship as our customers are. My point is, don't generalize. Some of us are good at what we do, and as in everything, some of us are not.
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I still work for the Geek Squad and that is definitely the case. They don't offer the positions or the pay to make it worthwhile to stay as an in-store tech. You either go on to be a Sales Manager at best buy, or you become an on-site tech for a while but even that doesn't offer the pay to make it worthwhile to stay with the company for very long. As soon as I get my degree, I'm leaving Geek Squad and when I do, it'll only be the untrained kids left. That's the flaw in Best Buy's system, they don't make it worthwhile for well-trained people to stay.
I'm a geek squad agent and while I'll be the first to admit some agents are under-par, it's hard to make wide generalizations about the inherent uselessness of geek squad agents based on the actions of a few. As far as shoddy repairs done, In-Store agents typically deal with software alone, most hardware repairs we don't have the parts for or are not authorized to repair so we're forced to send it to some third-party vendor and we cross our fingers that they'll know how to take care of it. When that vendor fails, we are the ones who look bad and honestly we're just as upset about the careless workmanship as our customers are. My point is, don't generalize. Some of us are good at what we do, and as in everything, some of us are not.