.. until they outsourced most of their customer services operation. From my experience, Dell's current customer service team seems to be targeted on the number of customers they piss off per day. - Ask for a complaint to be escalated? - no problem, you'll speak to the same fella in 2 weeks' time...
- Write in to the MD / Head of operations etcetc - no problem, you'll speak to the same fella in 3 weeks' time...
After an odyssey of to/fro-ing over a computer within warranty that wouldn't turn ON, my only recourse was to go to the https://www.moneyclaim.gov.uk/small claims court (very handy online service). Funnily enough, Dell settled out of court.
BTW, think Dell have a reputation for astroturfing, so watch out for all those "My Dell has worked fine for the last Millennia" comments...
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.. until they outsourced most of their customer services operation. From my experience, Dell's current customer service team seems to be targeted on the number of customers they piss off per day.
- Ask for a complaint to be escalated? - no problem, you'll speak to the same fella in 2 weeks' time...
- Write in to the MD / Head of operations etcetc - no problem, you'll speak to the same fella in 3 weeks' time...
After an odyssey of to/fro-ing over a computer within warranty that wouldn't turn ON, my only recourse was to go to the https://www.moneyclaim.gov.uk/small claims court (very handy online service). Funnily enough, Dell settled out of court.
BTW, think Dell have a reputation for astroturfing, so watch out for all those "My Dell has worked fine for the last Millennia" comments...