I've been a loyal customer with T-Mobile cellular for the past 3 1/2 years in the United States. At the end of my last contract, in March of this year, I was ready to move on to another provider for a number of reasons. First, I had become unhappy with my particular service plan, and found the drop in the quality of customer service unacceptable. The second, and principle reason, was that I am going to spend the next year out of the country, so it would be imprudent for me to renew a service that I would not need. In anticipation of this, I spoke with them a few days before the contract expired to notify them of my intention of not renewing the contract. From the conversation I had with their representative I was told that I could continue using the phone on a monthly basis which was perfect because I was only going to be in the states until the end of May. It wasn't until April, when I recieved a bill that was far too expensive, that I realized that something was amiss. I called T-Mobile back and they claimed that I had agreed to extend my contract for another 12 months. Of course, when I heard this, I became very curious as to how and when this happened considering that the last conversation I had back in March was exactly the opposite of what they had stipulated. They claim that I agreed to a verbal contract for a year more during a phone call made a few days after I had spoken with them. The previous contract was shared with my parents and my cousin, but my phone number was the principle account. What I think happened was that my step-father made the call at 9 pm on a saturday night (I'm still young, so sat. still nights aren't wasted on the phone with customer service) and possibly renewed the contract. Even if this is the case, I NEVER agreed to anything of the sort.
After many highly frustrating phone calls to T-Mobile, I realized that no headway was to be made. I spoke with both reps and supervisors unfortunately to no avail. I was threatended, and essentially called a liar. I decided to send them a letter via snail mail stating in an objective manner my frustrations and points of conflict. They continued to send bills, and just yesterday I was told by my family that T-Mobile has sent a letter saying my account was being sent to collections. My question is what is my next move? What recourse do I have against the decimation of my credit? I understand that T-Mobile is a company and it needs to make money, but completely alienating loyal customers along with threats and intimidation tactics will only achieve the opposite result. I just want this ordeal to be over with. I'm 8000 miles away and am still having to deal with these unpleasantries. They will not get another penny from me, but I would like to know how to counteract the adverse consequences of being reported to the credit bureau. Any help would be much apprectiated.
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I've been a loyal customer with T-Mobile cellular for the past 3 1/2 years in the United States. At the end of my last contract, in March of this year, I was ready to move on to another provider for a number of reasons. First, I had become unhappy with my particular service plan, and found the drop in the quality of customer service unacceptable. The second, and principle reason, was that I am going to spend the next year out of the country, so it would be imprudent for me to renew a service that I would not need. In anticipation of this, I spoke with them a few days before the contract expired to notify them of my intention of not renewing the contract. From the conversation I had with their representative I was told that I could continue using the phone on a monthly basis which was perfect because I was only going to be in the states until the end of May. It wasn't until April, when I recieved a bill that was far too expensive, that I realized that something was amiss. I called T-Mobile back and they claimed that I had agreed to extend my contract for another 12 months. Of course, when I heard this, I became very curious as to how and when this happened considering that the last conversation I had back in March was exactly the opposite of what they had stipulated. They claim that I agreed to a verbal contract for a year more during a phone call made a few days after I had spoken with them. The previous contract was shared with my parents and my cousin, but my phone number was the principle account. What I think happened was that my step-father made the call at 9 pm on a saturday night (I'm still young, so sat. still nights aren't wasted on the phone with customer service) and possibly renewed the contract. Even if this is the case, I NEVER agreed to anything of the sort. After many highly frustrating phone calls to T-Mobile, I realized that no headway was to be made. I spoke with both reps and supervisors unfortunately to no avail. I was threatended, and essentially called a liar. I decided to send them a letter via snail mail stating in an objective manner my frustrations and points of conflict. They continued to send bills, and just yesterday I was told by my family that T-Mobile has sent a letter saying my account was being sent to collections. My question is what is my next move? What recourse do I have against the decimation of my credit? I understand that T-Mobile is a company and it needs to make money, but completely alienating loyal customers along with threats and intimidation tactics will only achieve the opposite result. I just want this ordeal to be over with. I'm 8000 miles away and am still having to deal with these unpleasantries. They will not get another penny from me, but I would like to know how to counteract the adverse consequences of being reported to the credit bureau. Any help would be much apprectiated.