Slashdot Mirror
Domain: dellideastorm.com
Stories and comments across the archive that link to dellideastorm.com.
Stories · 5
-
Dell Thinks Ubuntu Makes Hardware More Fragile?
WolfWings writes "Apparently Dell has decided that Ubuntu-based computers are ineligible for their famed CompleteCare service, or any form of hardware warranty what-so-ever. The news has only recently hit Dell's own IdeaStorm website, via a forum post describing an interaction with the company's customer service. Says the customer, 'I am looking for protection from bricks. The laws of physics do not differ from one OS to the other...do they?' After so recently decided to support Linux on their machines, including limited technical support, Dell seems to be squandering any possible good-will with this decision to leave purchasers of these machines high and dry for hardware warranty coverage." Update: 06/05 23:40 GMT by KD : many readers let us know that Dell has said that the omission of extended warranty and CompleteCare options from the configurator for Ubuntu systems was an "ordering system glitch." It should be fixed by now according to DesktopLinux.com. -
Helping Dell To Help Open Source
Glyn Moody writes "Dell's IdeaStorm is turning into a fiasco — for Dell, and for open source as well. Instead of just shouting at the company to sell pre-installed GNU/Linux systems, how about helping them find a way to do it? Here's a suggestion that I've posted on the IdeaStorm site: that Dell set up an independent business unit for GNU/Linux systems, just like The Innovator's Dilemma tells us to do when faced with a disruptive technology." -
Helping Dell To Help Open Source
Glyn Moody writes "Dell's IdeaStorm is turning into a fiasco — for Dell, and for open source as well. Instead of just shouting at the company to sell pre-installed GNU/Linux systems, how about helping them find a way to do it? Here's a suggestion that I've posted on the IdeaStorm site: that Dell set up an independent business unit for GNU/Linux systems, just like The Innovator's Dilemma tells us to do when faced with a disruptive technology." -
Pre-Installed Linux On Dells Coming
When Michael Dell took back the reins of he company he founded, one of the first things he did was to launch the feedback site Dell Idea Storm. Following up on the recent Slashdot discussion of the early results of this experiment — an overwhelming expressed desire for pre-loaded Linux — Dell reports on what it plans to do with this feedback. Quoting: "[W]e are working with Novell to certify our corporate client products for Linux, including our OptiPlex desktops, Latitude notebooks and Dell Precision workstations. [On the question of which distro to choose:] "[T]here is no single customer preference for a distribution of Linux... We want users to have the opportunity to help define the market for Linux on desktop and notebook systems. In addition to working with Novell, we are also working with other distributors and evaluating the possibility of additional certifications across our product line." -
Pre-Installed Linux Tops Dell Customer Requests
dhart writes "Within only a few days of Dell opening a new customer feedback website, they discovered that the feature most requested (by an almost 2-to-1 margin!) is an option on all new Dell PCs: pre-installed Linux. (And the number 3 request is pre-installed Open Office.) I believe they'll have a harder time now with the tired old mantra 'There's no customer demand for Linux.'"