Slashdot Mirror

Liberum Help Desk Software is an excellent classic asp-based help desk solution. It is very easy to setup and use. I work at a much smaller company, less than ten help desk techs. It has worked well for us for over three years.

We've been using the Liberum software since I don't know when, and it has worked great for us. Liberum.org

I really liked Liberum when I used it a couple of years ago. It's really simple, web based, and can use Windows integrated authentication which was really nice at that job. Might not be exactly what you're looking for but I thought I'd mention it since google doesn't find it very well.

http://liberum.org/Default.aspx

http://liberum.org/

I installed this with a user base of about 200 people, and it worked beautifully.

It uses ASP, but before pulling out the pitchforks on me, it was on an IIS server I already had in internal use, and it integrated with Active Directory beautifully. Users could go to http://servername/helpdesk and be at the helpdesk with no authenticating--only a one-time questionnaire for name, department, and room.

I have been using Liberum helpdesk (http://www.liberum.org/) to manage the helpdesk portion of my job. It's free, has a very simplistic interface for users, and can store requests into a knowledgebase if you choose to do so. The two+ years I've used it has proven it to be a reliable solution.

there's a free open source trouble ticket system that (i believe) your users can actually submit tickets to themselves. it's for windows (and GPL'd to please those of us here who need GPL software).

it's called liberum. we use it here (we have a larger IT department and support about 5000 faculty, staff, and students in addition to about 200+ public use machines) and love it. it's small and simple to use. we've got over 12,000 tickets logged since it was first implemented nearly 3 years ago and the database (an access database *gasp*) is only about 10MB in size.

it's all asp files running on a windows server. i've never had problems with it and it's really easy to configure. the forums on their website make a great resource as well.

http://www.liberum.org/

Liberum Help Desk. Searched for a couple days and tried all sorts of PHP/MySQL ones before I found this nice little ASP system.

Good feature set. Uses LDAP for authentication, so if your users are on a Windows domain, it will authenticate automatically. Has great email functionality too.

Not as polished as some of the other packages out there, but it's free and it works.

Works a treat though. Web interface, client updates, complete call tracking, very easy to customise, email interface. Best thing for what we do. It does not want to control my hardware audit (which is done separately) it simply tracks calls. Does what it says on the tin.

VNC - stunning application with a couple variants. Either use the full function Ultra on the LAN or deploy the lightweight Tight to remotes.

Helpdesk is Liberum - Some people may say that it is a project that is alive and kicking. I think that a year with no updates for an open source project means it is pretty close to abandoned.

Works a treat though. Web interface, client updates, complete call tracking, very easy to customise, email interface. Best thing for what we do. It does not want to control my hardware audit (which is done separately) it simply tracks calls. Does what it says on the tin.

Where I used to work, I implimented a helpdesk using Liberum helpdesk:

http://www.liberum.org/

with some hacking around in ASP/SQL you can add bits you need...

We use Liberum Help Desk because it is simple, easy to customize and dependable. None of our users use it yet because we do not trust them yet.

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.

Key features of Liberum Help Desk:

• Completely web-based
• E-mail notifications
• Can utilize Windows authentication, so you don't need to manage another database of users
• Allows for better communication between users and support reps: users can view progress on problems and submit additional information
• Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported
• Easily customizable to fit your needs
• IT'S COMPLETELY FREE!!

Download Version 0.97.3 Here

We use Liberum Help Desk because it is simple, easy to customize and dependable. None of our users use it yet because we do not trust them yet.

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.

Key features of Liberum Help Desk:

• Completely web-based
• E-mail notifications
• Can utilize Windows authentication, so you don't need to manage another database of users
• Allows for better communication between users and support reps: users can view progress on problems and submit additional information
• Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported
• Easily customizable to fit your needs
• IT'S COMPLETELY FREE!!

Download Version 0.97.3 Here

And to continue the chain of plugs, we use Liberium Help Desk which is web based and free (as in beer and freedom). It works surprisingly well even though it requires IIS to run.

It's on SourceForge, and is the first hit on Google, so I'm not sure how you missed it.

You could have also checked out the Help Desk category at DMOZ for which I am an editor. There are several open or free help desk packages listed.

Try out the demo here.

Main features are:

e-mail notification

problems entered by users or reps

users can view the problem status and add additional information

searchable problem database

usage reporting

comment forms

Try out the demo here.

Main features are:

e-mail notification

problems entered by users or reps

users can view the problem status and add additional information

searchable problem database

usage reporting

comment forms