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Stories and comments across the archive that link to rescuecom.com.

Comments · 12

  1. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  2. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  3. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  4. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  5. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  6. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  7. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  8. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  9. Re:Not unexpected. by Solandri · · Score: 3, Insightful · on Apple DRM Lawsuit Might Be Dismissed: Plaintiffs Didn't Own Affected iPods

    Yeah, factually untrue. Industry statistics show Apple products to be consistently the most dependable you can buy.

    That's a myth. It's only true if you rely on subjective surveys which are vulnerable to self-bias. Owners of Apple products basically like to believe their products are more reliable, so report them as such. Same reason BMW and Mercedes owners rate their vehicles so highly, when the repair rates show them to be average or below average in dependability.

    If you use objective data like extended warranty insurance claim rates or repair rates at a computer repair shop, while Apple is top tier, they are hardly the best. (Their repair rates are probably biased low too, because a larger percentage of Mac owners first think to take their Macbook to an Apple store, rather than a generic computer repair store.)

    http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2014.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2013-q1.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q3.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012-q2.aspx
    http://www.rescuecom.com/news-press-releases/computer-reliability-report-2012.aspx

    And if you don't yet know, Apple doesn't make the Macbooks. They're made by Quanta. Quanta is an ODM - original design manufacturer. Like an OEM except they also design the product. Quanta also happens to make most of HP's laptops. The vast majority of laptops sold are made by ODMs, not the brand names you see on the box. While the brand name exhibits some executive control over acceptable quality control criteria, it's really the ODM which determines build quality.

  10. Re: Not likely. by Anonymous Coward · · Score: 0 · on Microsoft Wants You To Trade Your MacBook Air In For a Surface Pro 3
    "Apple’s premium-priced line of MacBooks and iPads may not be as reliable as you think. Rescuecom’s 2013 Computer Reliability Report named Samsung as the most reliable laptop manufacturer, while Apple placed in second. In fact, the company claims that Samsung’s notebooks are twice as reliable as Apple’s"

    The computer reliability report scores for 2013 Q1 are:

    1. Samsung (1170)
    2. Apple (237)
    3. Lenovo/IBM (190)
    4. ASUS (149)
    5. Toshiba (68)
    6. HP (57)
    7. Dell (49)
    9. Acer (15)

    http://www.rescuecom.com/news-...

  11. Re:Sample size: n=1 by dogmatixpsych · · Score: 5, Informative · on New MacBook Pro Teardown Reveals 'Shoddy Assembly'

    And we have 5 Macs (3 iMacs, 2 MacBooks/Pro) that have never been in the shop. Out of the about 30 different Mac owners that I personally know and interact with regularly, only one has had his Mac in for repairs. My anecdote is just as valid as your anecdote. Further, based on my anecdote, I can argue (just as validly as you argued) that the build quality of Macs has at least remained stable or even increased.

    My point with my reply is that when we look at objective data (I'm not commenting on the quality of these data but they have to be better than your anecdote and my anecdote), Apple computers are the most reliable: http://www.rescuecom.com/2010-annual-computer-reliability-report.html

    Here are some somewhat subjective data (but still data with a larger sample size) showing Apple on top: http://www.pcmag.com/article2/0,2817,2368167,00.asp

    Maybe Apple's build quality has gone down but objective data don't seem to show that at all.

  12. Re:Macs by Old97 · · Score: 1 · on Large-Scale Mac Deployment?

    The Most recent survey of product reliability I saw put mac's in third place. I see many more faulty macs than I do quality pc machines.

    anecdotal evidence is not worth the bits it is written on.

    Your second point is the same one I was making. My personal experience is that Macs are very reliable relative to all PCs so his assertion that they were unreliable based solely on his personal perception was a troll. He should have backed it up.

    Macs are a great consumer and niche machine. I think the valid knocks against them in the enterprise relate to their manageability in large scale deployments. I was hoping to see whether or not any of that has changed. Even if the tools have improved, I wonder about Apple's willingness to support the kind of slow changing dull uniformity in hardware that the managers of corporate PCs like to see.

    As for your first point, please cIte your sources. Some I found are:

    Apple # 1 http://www.pcmag.com/article2/0,2817,2352798,00.asp Apple # 2 http://www.rescuecom.com/RESCUECOM269.html Apple # 2 (tied) in reliability and # 1 in satisfaction http://www.consumerreports.org/cro/electronics-computers/computers-internet/computers/laptop-ratings/brand-reliability.htm