Slashdot Mirror


MAPS RBL Challenged In Court Case

An Anonymous Coward sent in "Direct Magazine is carrying the story Yesmail Gets Restraining Order Against MAPS Blacklist (curiously dated July 17). YesMail has apparently obtained a restraining order preventing MAPS from entering it into its Real-time Black-hole List."

49 of 276 comments (clear)

  1. Weird by Jeffrey+Baker · · Score: 4

    Company A is suing group B to prevent group B from adding company A to a list. Once you distill it that far, it is an obvious restraint on free speech. MAPS, as long as they are careful to show the reasons, has every right to put Yesmail on a list. Obviously, Yesmail would agree to be on a list of, say, the Red Herring top 100 internet companies, so they also have to be willing to be listed for their questionable practices.

    1. Re:Weird by Jeffrey+Baker · · Score: 4

      It isn't slander. MAPS provides the rationale for each entry on the RBL. There are five specific acts that will get you on the RBL. They are listed on this web page. All the RBL says is that the people on the list are doing one of these five things. Judgement is then passed by the subscribing ISPs, who choose not to deal with ISPs who are on the list. It's simple, and it isn't slander.

    2. Re:Weird by Silver+A · · Score: 4
      Company A is suing group B to prevent group B from adding company A to a list. Once you distill it that far, it is an obvious restraint on free speech.

      You're right. But the courts may not see it that way. The First Amendment doesn't apply terribly much these days. The Supreme Court has explicitly ruled that "commercial speech" is afforded a lesser protection than political speech. Even political speech is under attack these days, and the courts are only slowing down "campaign finance reform", not stopping it.

      In this particular case, YesMail can claim that MAPS will be committing a fraud upon the public (potential and actual YesMail customers) which will damage YesMail, if MAPS puts YesMail on the RBL. The judge has to grant the TRO if there is any possibility that YesMail can prove MAPS' statements about YesMail to be false and therefore fraudulent. A permanent injunction would require YesMail to actually prove that MAPS' statements are false.

      IANAL, but I am smarter than most lawyers.

    3. Re:Weird by thogard · · Score: 4

      Or...
      Company X says Company Y is a spamer and Company Y sues Company X which isn't a real company anyway and has lots of friend that have permission to send route updates to the bigest badest routers on the net so... Compay Z starts routing Company Y's packets to hell and back because "its the most effective route at the time".

  2. MAPS RBL by jCaT · · Score: 5

    I got stuck on this list for having an open relay. At first I was extremely pissed that this rogue group was preventing me from sending mail! Once I found the hole and fixed it, I called the phone number on their site and it was fixed within 15 minutes. The ONLY way you get on this list is if you are "nominated" by someone since they recieved spam that passed through your servers. Sure, it can be a hassle- but there's _no_ reason anyone should have an open relay. As a cursory check, I scan the headers of all the spam I get, and check it against the RBL. Invariably the servers are on the list already- sometimes they've been there for months!

    I can see how some people might go as far as to take them to court for it, but that takes a lot longer than 15 minutes!

  3. Free speech violation, that's what it is. by Victor+Danilchenko · · Score: 4
    MAPS is a private entity, and usage of their services is entirely optional. Yes, they wield a lot of influence -- so what? Suing them to prevent inclusion into the RBL database is like suing an influential magazine to prevent them from giving your product a bad review, simply because such bad review may disrupt your business. While we are at it, why not sue a competitor for trying to disrupt your business?.. Fucking corporate maggots...

    I hope Yesmail gets slapped with a huge 'frivolous lawsuit' charge, the assholes.

    --

    --

    --
    Victor Danilchenko

    1. Re:Free speech violation, that's what it is. by Stephen+Samuel · · Score: 3
      If an online 'White Power' organization were to be established, that posted lists of Websites they objected to, for itemized specific reasons, would that be considered legitimate?
      If they posted my address so that people knew to avoid me, that's completely legitimate. If they posted my address and told people to burn down my house and lynch me, that would be a different case -- arson and murder are illegal. They would be advocating and aiding the commission of felonies. Similarly, If they put me on a list of people who agreed with, and supported the white-power movement, that would be slander.

      Rejecting your email is legal. Giving me a list of people that you're rejecting because I might want to reject their email for the same purposes would also be legal.

      These people are not suing RBL because it is improper for them to be on the list. They are suing RBL because they disagree with the criteria for being added to the list. Vixie & Co. don't say "these people are spammers". They say "These people do one or more of these N things that we really disagree with -- mostly because they cause us problems.
      ============
      As to the question of legislative vs technical solutions:
      Theft is illegal. There's already legislation against it. A couple of weeks ago I left my window open. Some bastard snuck in through the open window and stole my laptop. Locks are a technical solution to a problem that already has a legislated solution.

      Even if CAUCE is successful in getting effective legislation against SPAM, prosecutions and lawsuits are expensive and slow (often taking years). If only for that reason, RBL will remain as at least a stopgap solution.

      --
      Free Software: Like love, it grows best when given away.
  4. Open Relays by NatePWIII · · Score: 4

    There is nothing at all wrong with an Open Relay in fact if we had less spammers there would probably be many more available for legitimate use. The problem is with the Spammers, I say go after them not the ISP's and others trying to provide relays for us to use.


    Nathaniel P. Wilkerson
    NPS Internet Solutions, LLC
    www.npsis.com

    --

    Nathaniel P. Wilkerson
    www.haidacarver.com
  5. Could we sue censorware makers, too? by NMerriam · · Score: 4


    I don't see how the heck this can progress -- what restriction does a private company have on using another private company as a filtering list manager for their own private business?

    This would also imply that someone listed on a censorware package could sue for exactly the same thing, which is presumably restraint of trade (since they talk about the adverse economic impact?) or possibly defamation (for listing them as "spammers")?

    Once more, we've got an interesting techno-legal battle that will have much greater effects than I think we immediately forsee.

    But if these guys win against MAPS, I'd suggest a quick suit against censorware makers under the same principles...

    I'm an investigator. I followed a trail there.
    Q.Tell me what the trail was.

    --
    Recursive: Adj. See Recursive.
  6. Why didn't they reply to the "remove" address? by icqqm · · Score: 4

    Surely, MAPS included a "remove" address at the bottom of its email so that the company could just reply to have its email address removed from the list. And it's not like they have reason to sue, it says it's legal right in the email right under where it says "this is not spam and complies with US spamming regulations"

  7. Time to manually block yesmail by Izaak · · Score: 3
    Looks like I will be manually adding yesmail to my spammers blocking file. Hopefully a good precedent will be set by this case, and the RBL will not be gutted.

    Thad

  8. MAPS are only as powerful as their subscribers by pdw · · Score: 5

    MAPS are only as powerful as their subscribers make them. Any administrator signing up to MAPS RBL is saying, on behalf of all of their users, that they are happy to not recieve mail coming from any server listed on the RBL.

    MAPS are not forcing this on anyone. People sign up to MAPS because we trust their judgement on what is and isn't mail abuse. If they start turning up too many false positives, people will unsubscribe from them as the number of complaints from users that can't recieve email from people they want to starts to exceed the number of complaints about spam. For example, many people avoid signing up to ORBS because they find their policy too cavalier. It's a self regulating system.

    By signing up to the RBL, people are effectively saying "we don't want to recieve mail from you unless you comply with MAPS' policy. Deal with it."

  9. The restraining order by Jim+Tyre · · Score: 4
    The article does not specify, but it is likely that the restraining order against MAPS was issued on an ex parte basis, with no appearance by an attorney for MAPS. It is not uncommon, and it is a reasonable inference from the fact that MAPS is in California, the order is from a court in Illinois, issued the same day the Complaint was filed.

    The truer test of whether this case has any legs will come when MAPS has lawyers in court to defend it. Since it has an open invitation to be sued, one would presume that MAPS will defend itself.

  10. Did MAPS want this confrontation? by John+Jorsett · · Score: 3

    What's interesting is that MAPS has posted a roadmap on how to sue it, apparently wanting to get a court to establish the legitimacy and legality of its tactics. It wouldn't be surprising to find out that they consciously provoked YesMail to get their case before a judge.

  11. Re:Go for it! by Plasmic · · Score: 3

    You said, "why not use intelligent filtering?". Umm.. in the future, please be more vague.

    Like it or not, the RBL does a good job of stopping spam. The obvious problem is with how much other traffic it stops. So, "better" is pretty relative. It's a sliding bar -- do you want very very little spam to get through and also block lots of legitimate traffic or do you want some spam to get through and only block a little legitimate traffic, etc.

    Anyhow, the discussion is not about whether the RBL is good or bad. I happen to think that it's got some rather fundamental flaws, but that's neither here nor there. The fact of the matter is that the RBL is, in every way, legal.

    The Internet providers are the parties that are choosing what action to take based on what addresses are on the list. As long as you agree that the people that run the network own the network (they do), then it's obvious that those same folks have the right to say "no, I don't want my users to receive e-mail from these people."

    Now, most of the reactions to this line of thinking are something like, "but the network admins shouldn't be able to control my e-mail, dammit!" -- this merely stems back to my original point: it's not about what you think is good or bad; it's about what is legal. These providers are well within their rights to make that choice. So, it follows that MAPS is doing nothing wrong, merely by publishing a list of potential offenders and letting people do what they will with it.

    Dissecting the situation down to, "you are depriving your users of their freedom of choice!" is bordering in ignorance (or maybe just a severe case of over-simplification).

    Like it or not, the RBL is legal.

  12. I like their attitude at MAPS by John+Jorsett · · Score: 5

    From here: "Finally, don't waste our time with threats. We get all kinds of threats. If you intend to sue us, then get on with it. If you don't, then don't waste our time or yours telling us how actionable our activities are."

  13. Re:I would rather filter my email myself by sbeitzel · · Score: 3

    Fine. Then don't subscribe to the MAPS RBL. If your upstream provider is doing so, then see if you can find another one who doesn't...and tell your current provider why you're leaving. It works for the Christian Coalition; if there are enough people who "think" like they do to do it, maybe you can find enough kindred souls to make a difference.

    Personally, I think that the RBL is a good thing to have around. There are a lot of people who think that they can do whatever they want with electronic communications because it's their computer. Well, MAPS and the Usenet Death Penalty and subscribers all over the world, as well as individual users with their own filtering schemes are here to say that "your freedom to swing your fist stops at my nose". The spammers can do whatever they want...until their crap hits my network. Then I get to have some say about it. And that's a libertarian sentiment, too.

    --
    Oh, go on, check out my job.
  14. Re:What most people don't know about MAPS-RBL is by seebs · · Score: 3

    Yeah, people like RealNetworks, who proudly *BRAGGED* about having, get this,

    FIFTY THREE FUCKING MILLION ADDRESSES ON THEIR LIST.

    You can't get on the RBL just for running an unconfirmed list. *YOU HAVE TO GET COMPLAINTS FROM PEOPLE WHO DID NOT ASK TO BE ON IT*.

    --
    My blog: http://www.seebs.net/log/ --- My iPhone/iPad app: http://www.seebs.net/seebsfrac/
  15. Not quite. by HappyHead · · Score: 5
    First, and foremost, anyone who actually winds up on the list is there because they chose to be there. They chose to 'run their mail server as an open relay', they chose to 'run their buisness through spamming', or even they chose to 'run a mailing list that dosen't require a conformation for subscription'. Thing is, they get a whole MONTH warning ahead of time, and free assistance in fixing the problem if there is one. If they then CHOOSE not to fix the problem, then they are on the list, plain and simple.

    Second, they don't even go after people unless they have recieved complaints about them, and have investigated those complaints and found them to be valid. If they get an open relay reported to them, the first thing they do is verify it. If they get complaints of spamming, they check to see if there realy is a problem, and once again, they don't immediately drop them into the killfile, they discuss the matter with the person who has been accused, and try fix the problem if possible. And fixing the verification problem with a properly built mailing list program is easy if you're using something like MajorDomo, it's the default setting once you properly install it. The people who don't do things right are typically using spamware, or poorly configured systems, and they can get free help fixing it if they're willing to listen.

    Unfortunately, there are some people out there who don't listen, don't care, or want to have something to fight about. After all, court fights make great publicity. I wonder how much yesmail.com's web trafic has gone up since they filed this lawsuit? Do you really think they're not profiting from the increased attention?

  16. Re:Go for it! by seebs · · Score: 3

    You're right, it *is* your choice whether or not you want mail from cyberpromotions, or yesmail, or RealNetworks.

    You exercise that choice by deciding whether or not to use the RBL.

    You see, the RBL will *not* prevent you from getting mail, unless *YOU* decide to use it.

    It's that simple.

    Intelligent filtering doesn't solve the problem. The problem is not people *getting* junk mail, it's people *sending* it. This is a network abuse problem.

    The internet is a cooperative network; if you don't cooperate, we don't network with you.

    --
    My blog: http://www.seebs.net/log/ --- My iPhone/iPad app: http://www.seebs.net/seebsfrac/
  17. Re:Where's the /. reading lawyer? by Vassily+Overveight · · Score: 4

    Okay. I want to see the lawyers talking about this. I don't want bored sysadmins who read a few Nolo Press DIY law books; I want the guys who do this for a living.

    "Thank you for contacting Web Legal Opinions. Please deposit $500 for your first hour ..."

    --

    "If I have seen further than other men, it is by stepping on their glasses." - Michael Swaine

  18. The RBL is a scam.,.. by aiken_d · · Score: 3

    Everyone hates spam. I hate spam.

    But the RBL has gone so far from its charter that I don't support it these days. Today, the RBL is more a tool of vengeance than a way to protect networks from spam.

    Did you know that the RBL not only blocks networks that send spam, but also networks that they believe do business with spammers? Many of the entries on the RBL have never, ever been accused of spamming people or allowing spam through their networks, knowingly or unknowingly. But as far as the RBL gods are concerned, they faciilitate spam, or they don't do enough themselves to fight spam. And that gets them on the RBL.

    There's also the blocking of email lists which don't comply with the RBL's opinion of how to run an opt-in list. And now this new case.

    So I'm happy to see them in court. There is a free speech issue here, but there is also the issue of gross misrepresentation, as the RBL no longer even follows its own charter. The way I see it, the RBL is committing fraud by promising a service that is completely different from what they actually do.

    -b

    --
    If I wanted a sig I would have filled in that stupid box.
    1. Re:The RBL is a scam.,.. by seebs · · Score: 3

      I can't find a single documented case of the RBL blocking someone for more than a day or so without a clear understanding that that entity was willfully supporting spammers.

      Consider ibill, who did credit card processing for spammer scams. As long as ibill kept giving the people new credit card service, they could get free web sites, spam them, and collect money. Forever.

      As to "the RBL's opinion of how to run an opt-in list", that "opinion" seems to be based on the fundemental truth that, if people are complaining about being added to a list, they must not have opted in. It really is that simple.

      The RBL follows its charter excellently. If you'd like to name counterexamples, get specific; name companies, times, dates, and show your evidence that the entity in question did *not* contribute to a significant flow of spam.

      --
      My blog: http://www.seebs.net/log/ --- My iPhone/iPad app: http://www.seebs.net/seebsfrac/
    2. Re:The RBL is a scam.,.. by aiken_d · · Score: 5

      DISCLOSURE: Like about 50,000 legitimate, non-spamming businesses, one of the projects I work on uses Ibill. Some of my attitude towards the RBL comes from discussions I had with them after the RBL of Ibill cost my company about $6000 in a few days, and the RBL people had the gall to tell me that I should blame Ibill, as it was "their fault." This is analagous the kidnapper blaming the authorities when he shoots a hostage.

      The change in the RBL over the past few years has been from actively fighting spam to fighting things that, in your words "contribute to a significant flow of spam." The problem, obviously, is that it's easy to point to almost anything and claim that it somehow contributes to spam, and to use that as a justification for pretty much any aggressive action.

      Ibill is an excellent example. Yes, they allowed spammers to profit, and have typically been far too slow cancelling spammers' accounts. And yes, they seem to have some really, really nasty people working there. That Ed Cherry guy is particularly unpleasant.

      But I dare say that the current, ongoing battle between Ibill and the RBL has a lot more to do with personal animosity and childish behavior on both sides than it does with stopping spam. And that, my friend, is very counter to the RBL charter.

      If the RBL's criteria is "organizations which spammers use," why not go after federal express, and the banks where spammers' accounts are kept? How about ebay? Oops, they're a huge AboveNet client. Can't RBL them.

      What about RBLing state legislatures that aren't moving fast enough enacting anti-spam laws? How about the US congress? They could surely do more to fight spam, and they are choosing not to. I say we get 'em! Do you see how ridiculous this is getting?

      This "go after spam precursers" attitude is new to RBL in the past few years, and I for one don't like it. It's vigilanteism, and while it's satisfying in the short run, it sets a bad precedent and demonstrates a complete disregard for the rule of law.

      (The usual counter-argument here is that spammers disregard the law, and therefore this kind of action is necessary. To which I say: emulating spammers to stop spam shows moral and ethical bankruptcy).

      Blocking spam, yes. If the RBL simply blocked networks that were originating spam, I would put it back on the equipment I manage.

      But going after third parties who do business with spammers is going too far. And getting into personal battles and acting unprofessionally is certainly right out.

      -b

      --
      If I wanted a sig I would have filled in that stupid box.
    3. Re:The RBL is a scam.,.. by seebs · · Score: 5

      The fact is, the amount of porn spam I got dropped dramatically when IBill was forced to change their policy.

      MAPS isn't about *blocking* spam. It's about *EDUCATION*.

      Once, everyone thought it was excessive to add the hosting company for a web site to the RBL, unless the spam came from there. After all, they're not *sending* the spam, right?

      Then we found out that, if you don't take down a spammer's page, the spammer will keep spamming. Forever. So, the page *has* to come down. So, now, if you host web pages for spammers, you can be listed.

      Ibill was in the same situation. They chose to provide a service that was being abused. They chose to overlook the damage to *everyone else*, because it was a cash flow for them.

      The RBL listing caused them to recognize the costs they were inflicting on everyone else.

      There is no such thing as a "vigilante" in this context. We *are* the legitimate authorities, we sysadmins.

      I am sorry that innocent people were affected by IBill's listing. However, if you want to blame someone, blame the people (Ed Cherry being the most obvious, of course) who decided that they *couldn't* be listed on the RBL, and who felt that millions of dollars a day of distributed damage to other networks wasn't *their* problem, even though they could stop it.

      That's what it comes down to. If you can make someone stop spamming, and you don't, you're going to get listed.

      Fair enough.

      --
      My blog: http://www.seebs.net/log/ --- My iPhone/iPad app: http://www.seebs.net/seebsfrac/
  19. Maybe this can work both ways by AnalogDiehard · · Score: 4

    So Yesmail wants to "opt-out" of the RBL, huh?

    I can't believe the irony :)

    --
    Eternity: will that be smoking, or non-smoking? I Corinthians 6:9-10
  20. Nothing wrong with open relays??? by Nicolas+MONNET · · Score: 4

    You've got to be kidding. If there was no spammer ... hell if there was no robbers there would be no need for locks either.

    Damn it, this open relay problem has been documented and well-known for years, I've had a mail server completely stuck while I was on vacation (yeah that's usually when that kind of things happen ...) because some fucking spammer was able to send thousands of messages a minute thanks to an open relay, and happened to use a domain I administrate as a fake return address ...

    And in that case the RBL (which I use) was of no help since all I got was all the bounces ...

  21. That's what will happen ... by Nicolas+MONNET · · Score: 3

    I guess that a significant number of sysadmins using the RBL will add those fuckers to their blocking list manually ... and now good luck getting unblocked!

  22. Re:E-commerce by Ungrounded+Lightning · · Score: 5

    What gives you (or anybody else for that matter) to decide what mail should or should not be allowed?

    You misunderstand, or misrepresent, what is going on.

    A lot of people don't want to receive unsolicited commercial eamil. And a lot of ISPs and business sites don't want their resources used to forward it, or their employees distracted from doing work while deleting it.

    MAPS publishes a list of sources of unsolicited email. ISPs, businesses, and individual users may chose to use this list to filter out mail they don't want to bother to read or forward.

    Use of the list is strictly voluntary.

    Having your email forwarded, on the other hand, is not a right. It is a voluntary service of whomever forwards it. If a site does not wish to forward unsolicited commercial email - or any other email - originating from you, that's that site's prerogative.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  23. Double opt-in by CaptainSuperBoy · · Score: 3

    I love the euphemisms that spammers use to further their lies. What we call using confirmation emails, they call "double opt-in", as if there were any acceptable "single opt-in" solution. With their "single opt-in", though, they are free to use their dirty lists as they please because if you complain to them they can just say "oh, sorry, someone else must have signed you up!" or, "You dummy, you must have signed up at one of our 'affiliates' and asked to be put on their mailing list". If you had to confirm all the lists you were on, they know that their dirty practices for putting you on lists would never work.

    --

  24. my take on it by congiman · · Score: 4

    A: First off, maps represents 3 types of blocking lists.
    1: The RBL, which contains IP addresses of spammers
    2: The DUL, which contains IP addresses of machines that should not be able to send mail to your server directly. Ie: a user at earthlink should always send mail to their mail server and then it should be routed to you. If they have a system that connects straight to you, it most likely is spam,
    3: the RSS (relay spam stopper) that contains a list of open relays. This is a nice trick of spammers to send mail through someone else's machine and have them do the job of mailing everything out.

    B. Getting your address.
    Now, my take on the philosophy of MAPS, is that you should only receive what you elect to receive. ie: getting mail-bombed from 100's-1000's of companies just because you once posted to usenet without masquerading your e-mail address just should not happen. (This is not an exaggeration).

    So, if you sign up for a newsletter, you receive the newsletter. Also, you should have a clear way on how to be removed from the newsletter. etc.

    You also should have a choice in that they should not sell the e-mail addresses on the newsletter.

    C: Legality, from the receiver's point of view
    As to the legality of maps?
    Personally, I like it.
    Its 100% opt in, and you choose for yourself what list(s) you want to subscribe to, and away you go.

    If you go to an ISP, you can usually find out very quickly if they subscribe to MAPS, and which particular lists.

    D: Legality from the sender's point of view.
    The basic idea, is that if you do nothing wrong, you have nothing to worry about.

    To actually be listed on the RBL is not a slam dunk. You will be contacted more than once and you will have ample opportunity to make changes.

    Ok so some of the changes may be considered completely rude by some, lets give examples:
    1: the ability to unsubscribe yourself
    2: The ability to make sure that only you sign yourself up, and not someone with a bogus e-mail address
    3: Not to add users by a "buy 50million users on cdrom for $20" import utility.
    4: if you are an ISP, not willing to do anything about people complaining you have spammers.
    Usually, you can get by #4 by having a strong AUP against spam, and kicking user accounts that send UBE

    E: Legal arguments
    1: Restraint of trade?
    Not in my opinion.
    I consider and trust MAPS to be a meta-introducer. I want them to let me know who I should talk (receive e-mail from) to and who not to.
    Its my/my companies/my ISP's choice, as its their machine.

    2: Malicious
    Not hardly, You will receive every chance not to make the RBL list.
    The DUL list is usually contributed by the ISP themselves
    the RSS is contributed by vitcims. Usually the Sysadmin of the victim's machine will ask for help to get it fixed, and maps will help do that.
    Harly what I would consider malicious, when they help upgrade a victim's sendmail.

    F: how to use it,
    if you know how to make your own sendmail.mc insert these lines:

    FEATURE(rbl)
    FEATURE(rbl, `dul.maps.vix.com', `Dialup - see http://www.mail-abuse.org/dul/')d
    nl
    FEATURE(rbl, `relays.mail-abuse.org', `Open spam relay - see http://www.mail-abu
    se.org/rss')dnl

    and away you go.

    -- C

  25. Re:Hmmm... by John+Jorsett · · Score: 3

    Excellent point! If Yesmail can drag this thing out and make as much noise as humanly possible, they'll get a tremendous amount of free publicity (not all good, but remember the saying: "As long as they spell your name right ..."). And then if they finally capitulate to satisfy MAPS and get taken off the list, they can use the occasion to paint themselves as the now-conforming good guys whom advertisers should use. I wonder if they're really that Machiavellian?

  26. The types of SPAM and how MAPS works. by Jimithing+DMB · · Score: 5

    There are several ways to send spam, for more information, look at the MAPS website.

    One type of SPAM comes directly from a dial-up account to your ISP's mail-server. This type of spam can be prevented if your ISP uses the MAPS DUL (Dialup User List). The idea is that no-one should be using a dynamically assigned IP to send mail, they should forward through their ISP's mail-server. Spammers don't want to do this though, because their ISP's mail-server will keep a very detailed log the messages sent.

    Many times spammers will find what is known as an open relay. An open relay is a system which is accepting mail from anywhere and sending mail to anywhere. In the old days (that is, a few years ago) that was common practice. Now that spammers abuse this, any system which is an open relay and has been known to have had spam sent through it and has been reported to MAPS will be placed into the MAPS RSS (Relay Spam Stopper). Again, you must encourage your ISP to use the RSS to filter mail. There is one drawback to the RSS though: it blocks ALL mail from an otherwise legitimate mail-server. However, if the sysadmin of that mail-server gets his act together and stops the open relay, the system will be immediately removed from the MAPS RSS. The sysadmin can even contact MAPS for help, and there are volunteers available to help with server configuration.

    The final list is the RBL, which is the one that is being challenged. The RBL is very unlike the other two lists. The RBL exists to stop known spammers. By using the RBL, a sysadmin is really putting his/her trust in MAPS. Personally, I do use the RBL because it does help keep the spam problem down. To get on the RBL, there must be a repeated abuse shown. The reason MAPS wants to add yesmail to the RBL is because they are being bad net citizens by allowing anyone to enter anyones e-mail address to subscribe to one of yesmail's mailing lists. So basically, one of your friends (or enemies) could send them your address and you would start receiving "marketing materials" from them on a regular basis. It is then your responsibility to opt-out of the list that you didn't even opt-in to in the first place!

    What MAPS would rather see is for them to send one and only one e-mail to the address that contains further instructions to verify that the e-mail should really be subscribed to the list. If the person who receives the e-mail actually wants to be subscribed, then it is only one extra step for him/her. If the person does not want the e-mail, he/she does not have to do anything because yesmail should never send further correspondence unless requested to again.

    Those are the basic facts about what is going on. I am sure several people have submitted yesmail to the RBL. Obviously, there are plenty of MAPS RBL subscribers who want yesmail on the RBL. Note that your ISP must subscribe to the RBL to actually have the e-mail blocked.

    Now, for those of you saying that you don't want your ISP to use the services of MAPS, I say, tough shit, take it up with them. Do not forget that it is your ISP's server space and you are merely leasing the rights to use it and have an e-mail account and accesss and so on. If you don't like them filtering by the MAPS lists, then either ask them specifically not to filter your mail (which can be done) or get another ISP. Personally, I think you are crazy if you don't want your mail filtered by the MAPS lists, but to each his own I guess.

    Anyway, talk to your ISP about filtering using MAPS and see if they will do it. Mention that it does reduce the load on their server resources because they no longer have to store and transmit mail that you don't want to see anyway!!

  27. Re:Where's the /. reading lawyer? by rjh · · Score: 5

    IANAL, but my father is a judge, my cousin is a DA, another is an ex-cop, another is... well, you get the idea. My experience is practical, not professional, and I am not suggesting that this is in any way a substitute for real legal advice. That being said:

    1. YOU CAN BE SUED FOR ANYTHING.

    There are laws on the books which are meant to cut down or eliminate frivolous lawsuits, but judges rarely reprimand attorneys for wasting the court's time.

    2. LAW REALLY DOESN'T MEAN ALL THAT MUCH.

    As soon as the jury is seated, it's an entirely different ballgame. Juries occasionally follow the law with diligence and probity, and occasionally they completely buck the judge's counsel and do whateverthehelltheydamnwellplease.

    In this instance, a jury wasn't seated--the reason why I bring it up is because many legal proceedings do involve juries, and most /.ers seem unaware of just how mercurial juries can be.

    3. TEMPORARY INJUNCTIONS ARE JUST THAT.

    Temporary, and injunctions. Judges are prickly people, as a rule. Most of them are control freaks of such a high order as to dwarf absolutely any other profession out there--including doctors. There are two things which judges universally fear, though: one is being overturned on appeal, and the other is being humiliated.

    If someone comes before a judge and says "Your Honor, this bad person over here is doing something which will cause substantial and irreparable harm unless you do something to help me right now", the judge has three choices:

    * He can schedule a full hearing, and tell the aggrieved party "well, let's wait two or three months and just handle a full, permanent injunction hearing"

    * He can execute summary judgment and declare that no such irreparable harm exists, and refuse to do anything

    * He can issue a temporary injunction, and schedule a permanent injunction hearing for later.

    ... Remember: judges hate to be overturned on appeal and they hate to be humiliated. If the judge chooses the first or second option, that leaves him (a) free to be overturned, and (b) if the judge is wrong and irreparable harm does occur because the judge didn't issue an injunction, the judge will be publically humiliated.

    Judges, therefore, overwhelmingly tend to be very lenient with temporary injunctions. Many of them claim that this leniency is in everyone's best interests, and it may well be--but I'm a cynic, and this colors my analysis. :)

    4. TEMPORARY INJUNCTIONS ALWAYS EXPIRE.

    This one is simple. Temporary injunctions always expire, and permanent injunctions last for as long as the Court (not the parties involved--at least, not necessarily) wants them to. In order to move from a temporary injunction to a permanent injunction, well--let's skip the procedural details, because it's likely not interesting to /. readers. Instead, just remember what I said about judges; they hate being overturned, and they hate being humiliated.

    This gives them extremely strong motivation to consider permanent injunctions very carefully. If they misstep on procedural or logical grounds, it's cause for overturn on appeal; and if they make the wrong decision and someone loses their shirt as a result, then the judge gets humiliated.

    So judges tend to view permanent injunctions with a much more careful, and skeptical, eye than they do with temporary injunctions.

    ... But, as I said, I'm not a lawyer and I don't know beans about the legal system. You'd be a fool to think that this is anywhere near competent legal advice. :)

  28. What's the problem? spammers are theft of service by ajv · · Score: 5

    I've worked in ISP's before. The abuse queue at one of them (a very large one) jumped from an undercurrent of about 1000 outstanding items to over 1200 on the basis of one single spam incident. The ISP costs each abuse incident requiring action at $25 to reply and fix. Thus this one spam incident cost the ISP more than $5000 to manage and resolve, and that doesn't take into account the good will aspects. The bandwidth stolen from the ISP and the customer costs money as well, and to maintain a responsive system, most tier 1 ISP's have excess capacity. Spam is not really a big consumer of bandwidth unless you happen to be the sucker with an open relay, but the management costs are astronomical. In addition, of the twenty or so times I saw the results of abusive "customers" who bought $20 pre-paid internet accounts and injected several million messages per account before having it closed, the account costs this ISP many hundreds of dollars. The headers are all forged (who do you want to be today?), the recipients entirely unwilling. The mail administrators in one of the worst incidents worked until 2 am fixing this problem up. Does the spammer pay for this? I don't think so. If the local mail relays are full of unwanted messages from non-paying (or abusive) customers they cannot service the other 100,000+ customers legitimate traffic in a timely fashion. If they paid *all* the intervening ISPs (as if) for the full cost of their actions, and everyone opted in rather than the other way around, this would not be a major problem. It's not about free speech, but simply this: A is stopped from sending to C,D,E...n by B. A is stealing from C,D,E,..n's ISP and from C,D,E,..n, and from many intervening networks, and thus many managers and administrators do no like this loss, thus signing up for B's service. "A" does not pay for the privilege and they forge their identity. Why does "A" think they have a *right* to steal? UCE is theft of service. End of story.

    --
    Andrew van der Stock
  29. Re:This is great! by Foogle · · Score: 4
    What if I published a list of homosexuals? And what if you were on that list? No crime there, but what if you weren't a homosexual? What if, because of that list, your wife left you and took the kids? There'd easily be grounds for a lawsuit then.

    Now flashback to MAPS. What if yesmail isn't a spammer. Because of the list, yesmail will lose customers, and a potentially large amount of money. I'm not saying that yesmail isn't a spammer, but if they can convince a jury that they aren't... Well that's grounds for libel.

    -----------

    "You can't shake the Devil's hand and say you're only kidding."

  30. Re:I agree - spam demands legal solutions by gilroy · · Score: 4
    Blockquoth the poster:
    While it greatly reduces spam sent to sites that subscribe to it, it can also be infuriating to be a customer of a company that is on the RBL and is unwilling to fix its open relays.
    Um, that's the point, isn't it? If your provider is "unwilling" to fix the relays and would rather be blackholed, then you logically should move to another provider -- one who actually gives a darn about customer service. Eventually, if market theory or Darwin is right, the bad providers go out of business...
  31. even catholics have to request confirmation by SomePoorSchmuck · · Score: 3

    Well hooray for them. I'd define spam as "content delivered to a user without desire or request on the part of the user and prior warning/confirmation on the part of the deliverer"

    I've had email since '90 (a moment of silence for the late, great BBSes), and though spam wasn't nearly as bad back then as it is now, I still quickly got over my timidity of telling everyone from strangers to close friends, "Don't bother sending me blonde jokes, political action reports, or anything that begins with 'FWD: FWD: RE: RE: Fwd: Re: READ THIS!!!!!!!!!'. I refuse to read such crapola -- I intend to use email as a way of increasing meaningful, first-hand COMMUNICATION between human persons."

    Of course, not everyone was happy with this simple directive. Either they got over it, or *I* got over *them*, but it was/is not tolerated.

    In any case, some of the people with whom I have casual, unprotected e-mail do not bother to conceal recipients when they send out a mass forward of "top ten reasons dogs are better than men having sex with dogs" or whatever putrid meme-virus is going around that week. One particularly annoying episode last year was due to morons who indiscriminately use the Reply-All button. I ended up getting harvested onto the mailing-list of a political interest group I didn't really like (let's just say if I had been in the military it could have been grounds for a discharge), receiving a long newsletter update about their URGENT ACTION ITEMS!!!!!! almost every day.

    So I took some URGENT ACTION!!! of my own:
    1)Reply to sender of the message, requesting removal (subject, body, non-script english).
    no response, two days later, received newsletter.
    2)Go to website look for unsubscribe area.
    none there, receive four newsletters over the next week.
    3)Send email to designated "Contact Us!" including copies of their newsletter along with my request to be removed from list; also suggest webpage removal form.
    no response, receive several newsletters over the next week.
    4)Send to abuse@ webmaster@ postmaster@ [domain.org] requesting personal removal, including copies of past requests and newsletters; re-iterate webpage suggestion.
    no response, receive newsletters over the next four days.
    5)Use DNS lookup to find addresses for the registrant, send request for removal including history (numbers 1-4).
    finally, someone removes me from the list. although to be honest, it would have been nice to receive an apology from the bastards, or some indication that "we are adding a new form on our page whereby users may request removal in the future".

    THE POINT IS: by having mailback-confirmation of list-adds (providing info on removal) they could have saved:
    a)their time and resources
    b)MY time and resources
    c)my newly-earned, personal opposition to their cause (amusingly, protesting to end violations of civil liberties)

    nmx is absolutely right on this.

    ___
    the problem with teens is they're looking for certainties.

    --

    Hollywood, Television, has become the dream machine. We need to take that back; each of us is a Dream Machine
  32. Re:I would rather filter my email myself by Darchmare · · Score: 3

    It seems to me that you need to read up on what the RBL is, then, before you pass judgement.

    This is how it works:

    1. People report open relays and the like to the RBL.
    2. RBL puts that on a list.
    3. Various ISPs receive a copy of that list, and make it so that email from those sources is not received.

    Note that step 3 is 100% consensual. As the owner of an ISP, you can choose to receive mail from those on the RBL. You can even ignore the list entirely. Each ISP gets to choose if they want to use the list or not, and by virtue its customers get to choose whether or not to use that ISP. Basically, it's a way for people to ignore known spam sources if they want to.

    It's not a 'big brother' type organization as you don't have to use their list of spam sources if you don't want to. They simply provide a service to those who trust them to root out spam sources (and they are very open on their criteria for putting people on the list, as well as providing proof of their actions).

    Now, my guess is that you spoke before doing your research - and that you ARE a true libertarian. However, saying that the RBL doesn't have the right to publish a list of spammers (that your ISP can and can not choose as a commercial organization to filter) is antithetical to libertarian thought. Yeah, there are variations on the same theme, but this is basically a free speech issue. They're not forcing anyone to use it, after all.


    - Jeff A. Campbell
    - VelociNews (http://www.velocinews.com)

    --

    - Jeff
  33. Re:What is "Double opt in?" by Chas · · Score: 3

    Okay now. Opt-Out: Basically they can send you stuff until you send them a notice or fill out a form stating that you don't want their content. The only problem with this is, there's nothing to prevent you from being put right back on a similar list later on. Also, the act of notification probably gets you chucked onto a couple more lists. Opt-In: Basically it's as simple as "fill out your e-mail address and we'll send you our content". There's no verification that the person submitting the address is actually the person utilizing that address. So, if someone wanted to be a real idiot, they could simply submit your address to the Opt-In for "Fill your mailbox with "SOMETHING". Double-Opt-In (or Verified): Like a properly set up majordomo mailing list. You submit yourself to the list. The listserv sends back an e-mail saying, essentially, "Someone subscribed you to this list. If you really want to be on this list, just reply to this message, or go to this webpage and confirm it". Once you've confirmed it, you're on the list. DOI makes sure you actually WANT the content BEFORE sending any of the content your way. The only problem with some DOI's is that some of them allow your e-mail address to be submitted over and over again. Causing you to receive multiple confirmation requests, and essentially amounting to mailbombing. Some better DOI agents will accept a particular e-mail address once, then won't accept addition submissions for it. At least until confirmation is received.


    Chas - The one, the only.
    THANK GOD!!!

    --


    Chas - The one, the only.
    THANK GOD!!!
  34. Re:Go for it! by Chas · · Score: 3
    1. It's your network. You have a right to decide what traffic goes across it. Since you're paying for the bandwidth.
    2. The RBL is a SERVICE. They don't impose their filters on recipients who don't want to use the RBL filter. You have to WANT it to have it.
    3. Please cite these "numerous cases". They make every effort to help the "offending" sites fix their node. Only after all attempts have failed, and the site appears unwilling to rectify the situation, do they nominate it for the blacklist.
    4. Intelligent filtering is all well and good, but the problem is that the server is compromised in some way. And while it'd be nice to allow some of the legitimate users through, if the server's compromised, it's nearly impossible to tell who the legitimate users are.
    5. Again, the RBL is VOLUNTARY. Your provider either opts in or they don't. Either way, the offending mail server still functions. It merely cannot relay messages to users on mail servers which utilize the RBL. And since you have the option of changing ISP's, or requesting exclusion from the filtering, you DO have the freedom. Remember, freedom doesn't guarantee you a cablemodem and high speed access. Some choices have consequences.
    6. The RBL does NOT limit your connectivity to the outside world. You have the right to opt-out, either through a request for exclusion to your ISP, or by changing ISP's.
    7. Connectivity isn't a right. High speed connectivity isn't a right. Utilization of your ISP's bandwidth in a manner contrary to their SOP and user agreement isn't a right.



    Chas - The one, the only.
    THANK GOD!!!
    --


    Chas - The one, the only.
    THANK GOD!!!
  35. Legal question... by SvnLyrBrto · · Score: 4
    >MAPS is in California, the order is from a
    >court in Illinois,

    Okay... this is something that's bugged me in in a number of other stories here on /.

    By what streach of the law, imagination, or simple arrogant presumption does an Illinois judge claim jurisdiction over people in California?!?!?!? Or vice versa, for that matter (MPAA's restraining order on 500 john does, many of which most certianly live outside CA comes to mind)?

    Is this a *FEDERAL* judge, whose bench just happens to be in Illinois? Or does any old state judge have carte blanche to order around people outside their jurisdictions? Seems like MANY states would STRENOUSLY object to such a violation of what little sovereignity the states have left (Texas and Mass come to mind, for starters) And if the latter *IS* the case, why do we bother with jurisdictions at all?

    Of course, it *IS* a common arrogance for our legal system to presume that it has domain outside its jurisdiction (certian OTHER DeCSS-related actions, in Norway, for example, come to mind).

    I'm *SURE* that there are at least a FEW bona fide lawyers who read Slashdot. Could one of you PLEASE shed some enlightenment here?

    john


    Resistance is NOT futile!!!

    Haiku:
    I am not a drone.
    Remove the collective if

    --
    Imagine all the people...
    1. Re:Legal question... by DHartung · · Score: 3
      SvnLyrBrto asks:
      Okay... this is something that's bugged me in in a number of other stories here on /. By what streach of the law, imagination, or simple arrogant presumption does an Illinois judge claim jurisdiction over people in California?!?!?!? Or vice versa, for that matter (MPAA's restraining order on 500 john does, many of which most certianly live outside CA comes to mind)?

      Don't take this personally ... but I am sick and tired of people who don't seem to have a junior-high-school level of knowledge of the world posting away on Slashdot. The legal system of this country isn't exactly simple, but it surely shouldn't be beyond the abilities of the self-taught coders who allegedly populate Slashdot. Unfortunately, every time we have a legal story here, it's a self-evident truth that nobody listened in Government class.

      I'll try to use short words.

      To start, the United States Constitution, Article IV, Section I, states the following:
      Full Faith and Credit shall be given in each State to the public Acts, Records, and judicial Proceedings of every other State. And the Congress may by general Laws prescribe the Manner in which such Acts, Records and Proceedings shall be proved, and the Effect thereof.


      This is why you can be arrested in California for murdering someone in Maine. It's also why you can be sued in Florida by a customer you have in Montana. Often contracts actually specify which court will be the first choice of the contracting parties.

      Beyond that, an injunction is simply an order covering the parties in a lawsuit. As such, it does not have to actually conform to any law -- in fact injunctions can be quite broad (e.g. a gag order, which does not violate the first amendment) to suit the requirements of the case. Injunctions are intended to prevent one party from accomplishing a de facto win while losing a de jure case.

      It's pretty irrelevant to this case, though, which is in a Federal court.

      Is this a *FEDERAL* judge, whose bench just happens to be in Illinois?

      Yes, and Illinois happens to be where Yesmail.com is headquartered, therefore the most likely place for them to choose to sue. They are suing in Federal court because they are seeking injunctive relief under Federal law.

      Or does any old state judge have carte blanche to order around people outside their jurisdictions?

      When the judge has jurisdiction, YES. Sometimes jurisdiction is indeed a matter of dispute, which is why the other side will enter an appeal. This is normal. (Frankly, it's normal for any target of a court injunction to argue against it.)

      Seems like MANY states would STRENOUSLY object to such a violation of what little sovereignity the states have left (Texas and Mass come to mind, for starters)

      Uh ... I hate to say this, but they signed the Constitution. Quite some time ago. In other words, they exchanged certain kinds of sovereignty for certain presumed benefits. This is the way that a federal republic works.

      And if the latter *IS* the case, why do we bother with jurisdictions at all?

      Because normal criminal and civil law is handled by the states. The presumption is that doing business in a state (which can be merely, e.g. selling to someone there) exposes you to its jurisdiction (for the protection of the person you sold to). Anyway, again, this is a FEDERAL lawsuit under FEDERAL law so the assumption is that it applies to all parties in the jurisdiction of the United States.

      Of course, it *IS* a common arrogance for our legal system to presume that it has domain outside its jurisdiction (certian OTHER DeCSS-related actions, in Norway, for example, come to mind).

      The copyrights of one nation are recognized by another nation under the Berne convention, a treaty which the United States signed in 1985. Again, under the Constitution, treaties have the effect of federal law. Norway, as a signatory to the treaty (much earlier than us!), has to recognize our copyrights just as we promised to recognize theirs.

      You may not like the particular application of copyright in this case, but you should be able to understand the legal process.

      I'm *SURE* that there are at least a FEW bona fide lawyers who read Slashdot. Could one of you PLEASE shed some enlightenment here?

      IANAL. But I do have a college education, and I can pick up a World Almanac and read the Constitution. It is highly suggested that you do the same. This isn't some boring quiz for half-asleep eighth-graders, after all -- this is REAL LIFE, and as we see is not inconsequential.

      Besides, this is the real bottom line:
      MAPS lists a page on its Web site (http://www.mailabuse.org) titled "how to sue MAPS," hoping a legal case would establish that its tactics were legal. Yesmail is the first company to take up the challenge.

      In other words, MAPS has been waiting eagerly for this day in court. They've probably had briefs prepared well in advance, and pro bono legal counsel all lined up.
      ----
      --
      lake effect weblog
      {Network engineer in Chicago--looking for work!}
  36. Re:Where's the /. reading lawyer? u talking to me? by geeklawyer · · Score: 3
    Which lawyer you talking about? I think there are 2/3 of us. I'm a UK lawyer so I can only give a good view of the position this side of the pond.

    What do I think of this injunction? its a crock of shit - interlocutory injunctions arent hard to get in practise as long as you have;

    at least an arguable case.

    a good trial lawyer

    no opponent - an emergency ex-parte application is, therefore, best for the spammer.

    My quick view is that just because YEsmail have contracted with X to deliver spam to Luser via ISP there is no legal relationship between YEsmail and ISP. It can however be argued that there may be an implied term in the contract between Luser and ISP to deliver communications by Yesmail or X. And this maybe the case if Luser has requested spam from X or YEsmail. This would not apply if the email address Luser@isp.com had been harvested but it might be so if it had been given voluntarily by Luser in response to an offer or suchlike. And in any event privity of contract would only permit Luser to sue not Yesmail (disregarding arguments about equity)

    This is basic contract law and provides no good basis for an action. however things get a little foggier when one considers tortious acts such as nuisance, defamation, interference with contractual relations, etc etc. Defamation could be argued but it depends on the detailed facts so I cant say. Interference with contractual relations is a possibility but the question here is interference between whom? if between Luser and X its quite a good cause of action. If however its interference between X and Yesmail? dont make me laugh! ISP doesnt exist to help Yesmails business or X's, only to link Luser to the Internet. If ISP makes Yesmails life harder, or refuses to make it easier, tough titties: "I am not my brothers keeper".

    Additionally MAPS can argue two other things.
    1) that Luser can still receive email from non-RBL users. Though that wont be possible if Lusers ISP uses RBL. But if upstream ISPs dont all use I guess routing is still possible allbeit slower and less certain. Id want a technical view on this argument.
    2) Public policy. Spam has all but rendered Usenet useless.Makes the uses of email a hassle or the giving out of email addresses undesireable. this all reduces the utility of the Internet which most people politicians and judges think would be a "Bad Thing(TM)"

    There are a lot of other legal considerations/angles and I could say a lot more but you aint paying me
    maybe my brother US /. lawyers could chip in...

    (any chance of decent karma for a change....)

    --
    -he who laughs last, is a bit slow.
    journal
  37. Some thoughts. by mindstrm · · Score: 3

    I can see how you would be initially pissed that RBL was 'preventing' you from sending mail....
    But everyone must remember one other thing:
    RBL is not an authority. IT works because ISP's DECIDE that they *WANT* to use RBL to get their block lists. They understand and know how RBL works, and are willing to live with the consequences.
    REmember, email is not 'the phone system'. It's not centrally planned, and you have no common 'right' to send email to anyone, anywhere. It works because everyone agrees on common protocols, and to freely accept data from each other under certain terms. Period. Much like the internet itself.

    So.. perhaps this company needs to SUE the ISP's that are actually USING the RBL. RBL doesnt' make them, it just publishes a list.

  38. Re:Yes, hopefully a good precedent will be set. by Anomalous+Canard · · Score: 3

    Gee.... MAPS can't be any more hypocritical there. MAPS' whole reason to be is because they claim spammers are tresspassing on peoples' net connections. Yet, if you ban MAPS, no matter whether you have an open relay *OR NOT*, you are listed as being an open relay.

    You seem to be confusing MAPS with ORBS. ORBS does testing for open ralays. MAPS works on the basis of actual SPAM received.
    Anomalous: inconsistent with or deviating from what is usual, normal, or expected

    --
    Anomalous: deviating from what is usual, normal, or expected
    Canard: a false or unfounded repor
  39. Re:E-commerce by StenD · · Score: 3

    What gives you (or anybody else for that matter) to decide what mail should or should not be allowed?

    Ownership of the system receiving the email. I own the system, I get to decide under what conditions I accept email. Among those conditions is that the sender not appear on the RBL, DUL, or RSS lists.

  40. Yesmail has just shot themselves in the foot by bee · · Score: 3

    This is likely to be worse for Yesmail in the long run than any simple 'being added to the RBL' could be.

    Here's why: even now, many sysadmins that use the RBL are reading this story, and are going in by hand and adding Yesmail to the list of domains they don't accept mail from. Even if Yesmail and MAPS come to an agreement where Yesmail follows MAPS's policy, all those sysadmins that added in Yesmail by hand aren't just going to take them out again overnight. While not as widespread as if they were on the RBL, they will be on many systems' blackhole list permanently.

    ---

    --
    At least mafia-owned pizzarias make excellent pizza. Compare to Bill Gates.
  41. And how is what you did any different then spam? by Byter · · Score: 3

    "In my experience, it really isn't that hard to get listed on MAPS. My previous employer decided to harvest Usenet one time to gather addresses of people that might be interested in our service. A couple of months later, MAPS listed us after one person spent some time harassing us to remove his and other's addresses (which we did, promptly, when asked)."

    Hmm. "harvest Usenet one time to gather addresses of people who MIGHT be interested
    in our services." Translation: You grabbed e-mail addresses from newsgroups and then
    sent people at those addresses an UNSOLICTED advertisement. That sounds like SPAM
    to me. You may have been one of the few companies that act on good faith and actually
    opt-out people who ask for it, but you were still spamming people. These days, maintaining
    an
    opt-out list (or more accurately, CLAIMING that you maintain an opt-out list) isn't
    any excuse
    to spam. Most people won't dare to respond and ask to be opted out, because
    that marks their e-mail address as ACTIVE and makes it much more likely that they will receive much more spam.

    So what really happened here was:
    1) You spammed a bunch of people.
    2) Someone got really pissed off about it (actually, most of the people probably got pissed
    at your company, but didn't respond because they didn't want their e-mail address to
    be marked as "active").
    3) That person reported you to MAPS and gave them evidence of your spam.
    4) MAPS RBL'ed you for being a spammer. (Not just RELAYING spam, but actually being
    the source of it.)

    "When he finally submitted his "evidence," MAPS listed us right away, without even so much as asking us if his take on things was accurate (which it was not in certain key areas). We were notified, but not until after the listing was made. The damage was already done."

    What wasn't accurate about it? They didn't notify you because this wasn't a spammer sending mail through your open relay without your knowledge, this was you KNOWINGLY spamming people!

    Once you stopped spamming people (an opt-in list means that your e-mail is no longer unsolicted), MAPS stopped blacklisting you because you stopped spamming people.