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Covad Faked DSL Trouble For Verizon?
An anonymous reader sent us the strangest thing I've read in awhile. It's a Press Release on Verizon's website claiming that Covad employees were pressured into submitting thousands of
fake bug reports, and costed the DSL Provider millions in tech support. 22,000 bug reports and sworn statements by covad employees, it effectively looks like a Denial of Service attack at a corporate level. I have to admit that I find this pretty funny.
Alright Jon, you can come out now! Why hide behind an almost anonymous username when such rhetoric clearly identifies you as the, one an only, JonKatz! I mean, if it isn't bad enough that you mention corporatism or Corporate Republic 20 times in every article you write, now you are trolling as "real people" who agree with you! Shame!
:-)
"Doubt your doubts and believe your beliefs." -- Switchfoot, Ode to Chin
Of course this is a pretty one-sided article... from Verison's side.
If played the middle man in this type of situation before. You need to get the circuit up for the customer ASAP, and it isn't usually obvious where the problem is. It's been my experience that if a circuit (DSL, T1, Frame-Relay, whatever) doesn't come up, the first thing to do is open a trouble ticket with the telco. Sure it may be routing problem (which would be a provider, ie. Covad problem), but telco's usually take so long to work on trouble tickets, you HAVE to open a ticket up immediately just in case it is a telco problem.
I see this as Verison slapping Covad (who is actually a competitor) with a lawsuit for just doing business. Probably no conspiracy at all.
jf
This story ran yesterday at ZDNET
Best Slashdot Co
Now of course, they have to deal with the DDoS from the /. effect..
Could the anonymous reader be another covad employee?
Versizon is suing Covad over this, so it's no joke. From my own experience, Verizon is just like every other baby bell. They put the dsl circut on the wrong box about 100 yards from my building, instead of the box less than 10' from my office. It took them a month to get back out to fix it. The Covad technicians were 10x as helpful as the Verizon morons.
Someone you trust is one of us.
Here on the East Coast Verizon is The Great Satan. Especially in Manhatan. It works like this:
"Well fellas we got us 30 DSL hook ups scheduled for taday an' looks like 25 of'em is Covad. Whatta we say to DSL that ain't Verizon?"
"Fuck 'em."
"And why do we say that?"
"Because we ain't got no stock in 'doz companies."
"Right. Now lis'sen, it's 9 AM I want'cha ta do the 5 Verizon jobs and then meet us at the bar on 10th and 2nd by 11. Hey we're fucking union what're they gonna do; fire us?"
This really happens, every day.
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This
What sweet revenge for people like me that endured months of wrangling with the various disconnected business units of Verizon to sort out the simple task of processing my Covad work order. I spent hours on the phone with the mentally-crippled drones at Verizon because they kept rejecting Covad's DSL work orders for my DSL line.
The reason, I finally discovered after so much hassle, is that Verizon keeps a separate "service" address for certain customers that is wholly unrelated to the street address. For instance, my service address listed my city as "Manhattan." Folks, Manhattan is a borough in New York City, and how I (or Covad) was supposed to know Verizon's service addressing system is beyond me. Of course, Verizon's systems are too fragmented to cross reference a street address, so they just kept rejecting the order again and again.
Obviously this was very frustrating for me, but also for Covad. Covad really worked as my advocate during this process, and I saw first hand how stupid the Union-teet-feeding cretinous knee-biting Verizon employees were. We're talking the sludge at the bottom of the barrel here.
To make matters worse, when the Verizon techs finally showed up, I had already spent two days waiting around my house missing work while Verizon failed to appear at all. They guy they sent was a complete loser with a totally unprofessional attitude. (He kept asking if he could play ping-pong because I have a table.) Then he announces that he can't find the box, and makes me go around knocking on my neighbors' doors to locate the goddamn box. When we finally find the thing, he spent about ten minutes (out of the ~30 hours of work that I missed) fiddling with a box that was OUTSIDE in PLAIN VIEW and DID NOT REQUIRE ME TO BE HOME. Then he promptly left all of his gear in my house and harrassed me for days afterward to try to get it back. (I fedexed it to him at home, on my penny. Thank you so much.)
I really learned to hate Verizon during that experience, so I applaud any effort to obstruct Verizon. As far as I'm concerned Verizon has a price on their head in the commercial marketplace, and any bounty hunters have an absolute right to shoot to kill.
They convinced hundreds of Verizon's employees that they had Carpal Tunnel.
psmylie's dictionary: Godzillion (noun) Any number large enough to destroy Tokyo
Hey, let's submit a bunch of fake requests to ourselves and it'll make us look so busy that we won't have to do quality support! But wait, what if we spent that time on actually increasing quality? Nah...it'd never work.
The Blaster Master Fighting for Truth, Justice, and Evil Pie since 1979
Business as usual.
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