Gonzo Marketing: Winning Through Worst Practices

Reader Steve MacLaughlin (you can visit his blog here) contributed this review of Gonzo Marketing: Winning Through Worst Practices, which sounds like an interesting followup to The Cluetrain Manifesto. Whether micromarketing of this sort really takes off will depend chicken-and-egg-like on whether a few companies escape being annoying and actually get people interested in what they have to offer. Gonzo Marketing: Winning Through Worst Practices author Christopher Locke pages 256 publisher Perseus Publishing (2001) rating 8 reviewer Steve MacLaughlin ISBN 0738204080 summary Leaping through and thrashing about current conceptions of reaching people and making money in an inexorably more-connected world.

Christopher Locke, one of the co-conspirators of the best seller The Cluetrain Manifesto, has again set off to teach companies how to talk, not just offer lip-service, to their customers. In Gonzo Marketing: Winning through Worst Practices, Locke takes on the myths and monuments of marketing armed new ideas and a razor sharp wit. Buckle up. Hold on. Mr. Locke is going to take you on a wild ride to the new world of marketing.

While the book's frenzied style will be compared to that of Hunter S. Thompson, I view the book instead as the first real book written in hyperlink-style. Jumping all over the map and all over the mind in search of gonzo marketing. Scrolling from idea to author to tactic and back again around the horn again.

Locke devotes a portion of the book to a refresher course in The Cluetrain Manifesto?s teachings: Markets are conversations. The Web is a micromarket made up of individuals. Your mass market mind tricks won't work on us. Gonzo Marketing picks up from there with a deeper examination of how companies must understand how micromarkets operate.

Locke accomplishes this by giving readers a detailed examination of the evolution of current marketing thought. The experts and evangelists range from Marshall McLuhan to Noam Chomsky to Sergio Zyman and Seth Godin. I stopped counting books and articles Locke mentions or dissects when it hit 32. Gonzo Marketing is quick to point out when grand ideas, like Godin's "Permission Marketing," were nothing more than underhanded tactics to send us spam.

What Locke pushes forward instead is this notion of gonzo marketing. Gonzo marketing "is marketing from the market's perspective. It is not a set of tricks to be used against us. Instead, it's a set of tools to achieve what we want for a change." No more tricks. No more schemes. No more mass market messages.

Gonzo Marketing also explains the evolution of the micromarket. Mass production created the need for mass markets. But globalization has been cutting the mass market into smaller and smaller pieces for many years now. The rapid proliferation of the Internet has only increased the growth of these micromarkets. While only global giants were once exposed to the power of micromarkets now companies of every shape and size must learn to deal with them.

The bad news for companies is that micromarkets are here to stay. As Locke puts it, "The web is a non-stop planet-spanning celebration. And we ain't goin' back in the box." The good news is that companies can be active participants in these micromarkets. But Locke isn't talking about "hashbrowned or refried databases" but instead "genuinely social social groupings." Micromarkets are "collections of people, communities joined by shared interests." And the big catch is that you need to belong to these groups to have a conversation with them.

This all sounds very 1960s commune-esk. And some readers may quickly label Locke's ideas as being as foolhardy as those he criticizes himself. But the evidence of micromarkets in action are all around. Internet chat rooms allow micromarkets to flourish and communicate like never before. Interested in rare coinage from the ancient world? There's a micromarket and somewhere people are talking about it, and telling people where to buy the best Tiberius Aureus Tribune penny. Online personal Web logs, also called blogs, allow micromarkets to share ideas, discuss new products, and to speak their mind in a way that traditional journalism never allowed for. Think, Oprah Winfrey's Book Club x 50 million and growing. Get the picture

Locke points to companies like Ford Motor Company, Delta Airlines, Intel, and Bertelsmann who are already reaching out to micromarkets. In February 2000 Ford announced that it was giving each of its 350,000 employees a computer and Internet access, and it didn't take long for those other companies to follow suit. Sure, Ford wants to put technology in its people's hands, but "the real deal is that Ford has unleashed 350,000 independent and genuinely intelligent agents to fan out online and listen carefully." First people start listening, then they start talking.

Gonzo Marketing doesn't tell companies they can't market to customers -- but that they need to radically rethink how they communicate. Before the automobile, the transcontinental railroad was the only easy way to get to the west coast. Before the Internet, mass marketing was the only easy way you could communicate on a global scale. And the railroads of old were just as inefficient and costly as the bloated marketing budgets of today.

Where as Cluetrain described the disease in detail, Gonzo Marketing concludes with a cure for companies to begin using. While Locke often sounds anti-big business, he notes that it is these larger companies who have the best advantage in making the early "transition from traditional marketing to more intimate micromarket relationships." They can begin to experiment with gonzo marketing by skimming a little bit off the top of their massive advertising budgets. Companies need to value their employee?s individual interests, and to find ways to nurture those interests. Allow people to go out and be ambassadors for your company, even if their interests have nothing to do with what the company is selling. People are more likely to talk to people with whom they share common interests than to corporate talking heads that share no common ground. Think about it.

Gonzo Marketing makes for great reading because it gets the gears in your mind turning. Everyone says their employees are their best advertisers. What if you really put that kind of attitude into action? Taken individually, micromarkets may seem insignificant, but collectively they have the power to move mountains. Locke concludes Gonzo Marketing with instructions for those pioneers that want to make first contact with micromarkets: "Hook up, connect, co-create, procreate. Redeploy. Foment joy. Brothers in arms, sisters of Avalon, champions of the world get to work."

You can purchase this book at Fatbrain.

Comments

Successful marketing.

[Matt2000]

The best way for marketing to be effective on me as a consumer is to... wait for it... show me products I am actually interested in.

Micro/macro/viral marketing call all suck it as far as I'm concerned. Show me things I have even a remote chance of buying and watch as advertising becomes effective for the first time in it's history.

micromarkets

[SirSlud]

... are basically a return to the idea of mom & pop. We all find blanket marketing annoying, but we have friends who 'advertise' whatever they are interested in to us, every day, and it doesn't bother us. It's perception. If we feel that the carrier of the message has alot to gain from you being receptive, we're more likely to 'rebel'. Much of this subject centers around the perceived gain of communication .. ie, some employee/salesperson posting on a board or hosting a community or whathave you. Since the messanger isn't "CORP X" but "Joe who works for CORP X", we tend to think less about putting more money in the pocket of the company and more about Joe probably saying what he's saying because he /believes/ in it. He's not going to win a zillion dollars if the communication results in a sale (hell, the company has no way of really tying you back to him), nor is he going to lose his job (unless he truely is a salesperson) if you subsequently decide not to purchase, or do so from a competitor.

So, we had: people at company -> communication/marketing dept -> you

And the dream is: people at company -> marketing dept -> people at company -> you

Which is best for all of us, as it puts social responsibility and accountibility back in the hands of a community (ie, community of exployees) rather than the all-or-nothing super-hygenic communication that comes out of board-meeting-inspired mass ad campaigns. Note that I am not saying that the form and message of that communication won't still go through the marketing dept and PR-sanitizers, but for the most part, humans want to talk to humans; not answering machines, billboards, or any other one-to-many communication platform.

I mean, at the end of the day, we all work for companies, and I don't believe we're all evil. We are just capable of intrusive or annoying behaviour far better when our names and individuality is 'trimmed' from the communication. People are very very cynical today about advertising, but we have to understand that we all, to some extent, depend on it. The goal is to balance the needs of the consumer (to allow them to distinguish between marketing and personal communication) while bringing marketing more inline with the types of communication that we actually enjoy and participate in every day.

Re:How is this News for Nerds?

[dingbat_hp]

The really scary parts of marketing are that:

We (geeks) are good at it.

It's fun !

Occasionally I've got involved in marketing (I can handle it, honest, I've just got a bit of a cold at the moment). The surprising ease of it and the ease by which it's possible to not only do it, but to get it right , makes me even more convinced that Scott Adam's view is right (marketing people are those who can't play piano well enough for a brothel). If you're going to play ball with consumerism, then you need to look at marketing. The fact that the field is full of extremely stupid people without the brains of a HR droid shouldn't put you off making your own marketing work right.

#ob_karma_whore
Paco Underhill's book Why We Buy, is a great intro to common sense applied to retail marketing. Much off it works for e-comm sites too.

Any actual effect from "Cluetrain"?

[sphealey]

There was a lot of excitement around "The Cluetrain Manifesto" when it was first published.

Personally, I found it to be similar in many ways to "Seven Habits of Highly Effective People": a couple of useful observations and good ideas, wrapped up in many pages of useless blather, pseudo-religion, annoying condescension, and obviousity.

Has anyone seen any effect, anywhere in the world or the world's economy, resulting from the publication of "Cluetrain"? From the perspective of late 2001, that is, with all the dotbombs now fully buried, not 1999.

sPh

Re:Rate your mate!

[TopherC]

This is really two topics in one post -- sorry.

1) The point of grammar-based prejudice is a good one! I think online communications (email, message boards, chat rooms, IM, multiplayer games, etc) actually exacerbate the situation. Since text is often the only clue we have about other people, I end up making a lot of assumptions about others by their writing style. Assumptions about age and education, primarily. The fact that my assumptions prove correct more often than not strengthens this instinct. But is this another form of prejudice?

2) While I enjoyed the test, it always aggravates me when people equate salary with success/prestige. I've just finished my Ph.D. in physics, and am looking at jobs now. There appears to be a major fork in the road, where I need to decide to go into industry or acadamia. I could be challenged and happy either way, but it's a difficult decision. My feeling is to stay in academics, because I feel a strong affinity with the whole academic process of teaching, research, and open sharing of knowledge. But jobs in the industry typically pay two to three times more than academic jobs, just starting out. And later on the academic salaries quickly asymptote while salaries in the industry have practically no limit. From a purely financial perspective, the decision is absurdly obvious.

So my future salary is not determined by my grammar, grades, or whatever. It's determined by my priorities. I would say "greed/ethics ratio", but that's too smug. So I won't say that. ;)

I also aggravates me when people talk about intelligence like it is some kind of metric. I personally don't think that intelligence can be measured in any meaningful way. Grammar, intelligence, and salaries are not like inches, centimeters, and cubits. They are related more like sweetness, color, and temperature of food are.

Whew! done ranting. That felt good.

First book in hypertext on paper? Not really...

[acroyear]

I view the book instead as the first real book written in hyperlink-style

James Burke has already done that sort of thing, in The Pinball Effect and The Knowledge Web -- any time a subject in the book (histories of technology, effectively the companion books to TLC's Connections 2 and Connections 3 series respectively) has references in other parts of the book, he provides the page number and an id for that reference in the margin, so you can switch gears and see where the same invention or event had other effects described in the book instead of just following the text in order or having to check the index to cross-reference the subject.