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Do Manufacturers Adequately Support Their Products?

Posted by Cliff on from the stuff-to-discuss dept.

Chris Edwards asks: "I've been having quite a few problems with Dell support recently, and would like to ask the Slashdot community a question. To what extent should computer manufacturers support their product? I own a Dell Inspiron 7500 laptop, which has been plagued with problems since the day I purchased it. The Inspiron 7k series were the first from Dell to take advantage of the new 15"/15.4" screens that had become available. They made one very tiny mistake; they didn't change the hinges to support these gigantic LCDs. The hinges on my laptop have broken four times since I purchased it two years ago. To put this into perspective: 8% of the time that I've owned my laptop, it's been in for repair. Should Dell just replace the laptop? Their support department doesn't think so; what do you think?" Dell isn't the only guilty party here. I'm sure you all have had your share of hardware support stories, the recent Ask Slashdot on IBM Deskstars is another example of this. Which manufacturers have a real bad track record of this kind of behavior?

4 of 629 comments (clear)

  1. Re:If its a mistake on their part by Anonymous+Crouton · · Score: -1, Offtopic

    This is completely off topic, but I never thought I'd see someone post a comment from the Palladium web boards here that I recognized..

  2. Next on Ask Slashdot... by luge · · Score: 0, Offtopic

    'Does the sun rise in the East?'
    C'mon, Cliff... please at least /try/ to make Ask Slashdot something more useful than a banner-selling rantfest.

    --

    IAAL,BIANLY

  3. h0h0h0 by Anonymous Coward · · Score: -1, Offtopic

    I want to empty my ass on your head.

  4. What a stupid f4cking question by Anonymous Coward · · Score: -1, Offtopic

    It depends.

    Go back to your Afghan opium, dudez.