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Road Runner Doesn't Do XP
PerlStalker writes: "Internet News has an article up that mentions, among other things, that Road Runner (owned primarily by AOL/TW) will not support XP. From the article: 'Road Runner, the second-largest cable Internet service provider (ISP) in the nation with more than 1.4 million subscribers, does not support the controversial new operating system (OS) for its customers and will not support its use on the cable network.'" Note that this doesn't stop customers from connecting to Road Runner from XP systems, but until their staff is trained specifically, Road Runner won't help them with technical problems arising from that combination.
XP? When you say "XP", what are you referring to? Word XP? Excel XP? Office XP
I think he means the "Athlon XP". Road-Runner only supports Intel chips from now on.
:)
Based on my experience with Road Runner, the best time to call for support is late at night (around 2 or 3am). I don't know if I've just been lucky, but there are no hold times and the techs seem to enjoy what they're doing.
As I stated in another response, I've gotten support for both Linux and OpenBSD by calling late at night. I had a guy walk me through setting up networking on the OpenBSD box... I had never tackled it before.
I called during the previous day to see if they could help. The guy kept asking me which version of Windows I was using.
"OpenBSD."
"No sir, like I said, I don't need to know what applications are installed, I just need to know what version of Windows is on your computer. Is it 98?"
"No, I'm running OpenBSD"
"Sir, click on the start button and tell me what it says to the left of the menu."
Geez.
load "linux",8,1
I don't know what's weirder - that Road Runner supported a OpenBSD question or that an OpenBSD user actually called their tech support. ;-)