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Most @Home Customers Still Connected -- For Now
Mansing writes: "There may be hope after all, according to this update from the Washington Post" In short, a reprieve for many @Home customers, with negotiations ongoing between @Home and the major cable companies with which its service is offered -- watch for updates here. (AT&T broadband customers, though, will be moving to another service -- AT&T dropped out of the negotiations to keep @Home for their customers, and say that switching current customers to a new network will take about 2 weeks.)
As a AT&T @Home subscriber, I thought it was pretty funny last night when they showed a commercial for AT&T broadband bashing DSL for having no guarantees of connectivity. Ha! I hope that'll show up on adcritic.com soon, I wanna send that to my friends.
:)
Thank goodness for Work T-1
I'm with Comcast, in Reston VA, and I did not want to go back to dial up. Comcast has been great. Always high speed, and I've never had any downtime. I downloaded RedHat 7.2 from linuxberg in < 1 hour over Thanksgiving weekend. (I'm not sure exactly how long it took, started download, got lunch, after lunch it was done). And they are fairly linux friendly. They don't "officialy" support it, but they use basic DHCP, so it's easy to connect. Just remember the "-h HOSTNAME" switch.
Best Slashdot Co
Get Excited@home with the drama of if you'll actually get the service you paid for or not. My local Circuit City is still trying to sell people @home...
I have 2 things to say.
First, now that it appears that each cable company will take the responsibility for providing high speed internet over its backbone, perhaps cable internet will grow faster because the ISP side will hopefully have much less of a bankruptcy fear with the TV side helping fund them.
Second, and slightly off topic, someone needs to check Slashdot's clock. It's still stuck in Eastern Daylight Time, not Eastern Standard Time. Seeing stories with a time an hour ahead is kinda confusing, considering that the same times were accurate in early October.
"Evil will always triumph because good is dumb." -- Dark Helmet
I posted this in reply to the how-to in the other thread, but seems I might be better served to post it here or many people might not see it.
FWICT, the best way to get your service re-established goes like this:
-kill your dhcp client. Wipe your leases.
-re-init your cable modem:
(Unplug it, wait 20-30 seconds and plug it in)
-Wait for it to sync up. If it doesn't, keep trying.
-Once it resyncs, run:
tcpdump -i eth0 -lf dst port 68
This should list the dhcp replies going out
on your subnet. If you don't see them,
something is still not right. Try re-initing
your cable modem again.
-Start your dhcpclient
This should get you setup. Remember, if you're like me and were on a static number and blocking dhcp traffic you'll need to alter your firewall rule(s).
"No nation could preserve its freedom in the midst of continual warfare."
--James Madison
My connection with AT&T in Seattle was back up as of Sunday morning. It's not @Home anymore, though - they changed us to a new network (.attbi.com - AT&T Broadband Internet.)
After the first six hours of slow connectivity, with everyone all trying to get e-mail at once, it actually seems faster than the @Home access.
I was an Excite@Home broadband subscriber in Washington state until around 6:00 AM local time on Saturday. (I was using the service at the time it cut out..) On Sunday morning I received an automated phone message from the local cable provider, AT&T, saying they were taking steps to provide a transition to their own service as quickly as possible. Sunday afternoon I received a second call claiming that they had re-established service in my area.
The claim turned out to be semi-true. The first hurdle turned out to be DNS. The nameservers specified by their DHCP servers have been totally bogus. The first two in the list of three are unpingable and the third replies to every request with a lookup failure / unknown host. So I pointed my systems towards an open, known-good nameserver run by one of my former sysadmin colleagues. Now I've got correct nameservice but it turns out that about two out of three addresses I try are unpingable for reasons that are completely opaque to me. Example: I can ping two hosts (call them A & B) across the country, both sitting on the same subnet. Host A answers, host B is unreachable. Traceroute to host B (from my machine) travels all the way to the gateway that's the last hop before either host, but packets going one hop further to host B don't seem to make the round trip while packets to host A do. (I have, of course, verified through a third host that host B is actually up and reachable, just not reachable from my home.)
Called the provided AT&T tech-support number on Sunday afternoon hoping to find a quick fix (or at least make them aware there was a problem..) The recorded phone message said they don't provide phone support after 8 pm or on Sunday (arggh!) but would be answering calls again at 8 am Monday. Suspecting that I'd have to deal with a bottom-level tech-support script drone trained to reject any request from someone (a) running an "unsupported configuration", and/or (b) refusing to run AT&T's little "Click OK and we'll do a bunch of stuff to your computer's configuration and then we'll all be happy" Windows Configurator utility, which their message insisted I download and run to fix all my problems, I unplugged my lovable little Linksys box, connected the PC directly to the cable modem, rebooted into Windows and ran their damn configurator. It's not like I actually expected it to fix anything, but the only effects I could observe were about 90 seconds (!) of hard-drive activity, a mandatory Windows reboot, and the fact that now all MSIE browser windows say "Microsoft Internet Explorer provided by AT&T Broadband Internet" in the title bar. God only knows what other crap they dumped into my registry, but I was planning a re-install this week anyway. Still, it's not an encouraging sign when a company feels it's on solid customer-relations ground putting an advertisement in every window titlebar. (Besides, what's the freaking point? Am I supposed to buy more Internet connectivity? I'm already paying for their service, what more do they want?)
Anyway, that's a summary of my experience with the transition so far. I'll post a follow-up after things settle out if anyone expresses interest.
1) Their support are not answering the phone
:)
Be kind, they're very busy right now. Wait a little.
2) My IP address that has been static since I signed up over a year ago has suddenly changed and it appears that static addressing in any form has gone up in smoke. This screws anyone relying on a static IP.
Wait a while. Things will settle down. My IP address has changed many times since saturday morning. If you need a static IP to run something against the AUP, maybe you need a new ISP anyways.
3) They have been playing fast and loose with the service agreement (that I signed), but instituting an AUP (that I didn't sign)that directly contradicts it.
I haven't seen anything like this. Do you have any references?
4) Their DNS service has been very erratic
It was. It's working now. I couldn't get any of the DHCP assigned DNS IP's to work. Now they do. I think they updated the DHCP well before actually turning on the DNS servers. Oh well. Get over it. If you want DSL; you can go ahead and do it. I however, as well as everyone else I know, has found the short service interupption more than acceptable.
This is not the sort of crap I want to be paying for and I am actively shopping for a replacement (I.E. DSL). I expect any other user who wants to do more than play with the latest microsoft browser will be doing the same and dumping AT&T as soon as possible
What the fsck are you talking about? You think maybe throwing in some mention of Microsoft will get you modded up or make you look cool? What do you need to do thats so goddamned important that you need a static IP? And what in the freak does a browser have to do with your ISP? That's not rhetorical.
So, yes they made some big changes. No, that's not fully exculpatory for the service interuptions. However, they've declared that it will be taken care of.
Come to think of it... there was a new AUP a while back that you had to opt-out of in writing. It's been in effect for quite a while. Maybe you should check your mail.
Moderators: If you have to look up any of the terms I've used, don't moderate me. You're probably confused. Read the Moderator Guidlines before doing anything drastic.
You can't legislate goodness. Let each to his own destiny, by will of his freely made choices.
I posted this in the last @Home discussion, but that was after about 450 posts so it basically got lost, so here it is again.
.org and .com all seem to be taken, so its hard to say what your email address could end up being.
I actually just had a chat with a Comcast rep at a local technology show and it looks like that if your running Comcast@Home you might be in for a significantly better ride than the other providers have partnered with.
Comcast has been working on their own broadband cable network for a bit of time now, partly anticipating the demise of @Home as well as the issues rising out of the severe limitations that @Home put on commercial deals that Comcast wanted to pursue. Originally planned to launch in April 2002, the Comcast network, currently codenamed 'JumpStart', has been pushed forward to a potential launch January 1st 2002, assuming everything goes well. Due to the accelerated timetable there may be glitches in the initial rollout, but frankly intermittently buggy cable (assuming it will be fixed in the near future) is better than dialup in my opinion.
You will however lose your @Home email account as well as any stored messages or address book so back them up as soon as possible. Comcast will provide email services once their network is up and running. What the final name of the program I can't attest to, jumpstart.net
Obviously this is all from one source, though a Comcast representative, its best to avoid taking all this to heart until there is a final formal announcement as to their plans. I do know that Comcast@Home is up and running as of mid-day today. For how long... who is to say.
forma3
Well, look at their 2000 10-k (it's a PDF). I haven't read through most of it, but the financials are pretty disturbing. $1 billion in debt; negative cash flow 2 years running (-$125.9 million in 2000); $9 billion accumulated deficit; $7.4 billion net loss in 2000 ($18.73/share). Even the auditors report mentions a "substantial need for additional funding" and "substantial doubt about the company's ability to continue as a going concern."
I don't want to see them shut down any more than you do, but given the financials, I don't blame the creditors one bit.
What do you need to do thats so goddamned important that you need a static IP? And what in the freak does a browser have to do with your ISP? That's not rhetorical.
I can't speak for the poster above, but the reason I got always-on internet service was so that I could shell into my home computer and access my files from wherever I like, not to mention forwarding X applications over the Internet when useful/necessary. Static ip is necessary for that.
Lighten up on the attitude a little, k buddy?
microsoftword.mp3 - it doesn't care that they're not words...
I had thought that AT&T made a good switch - I was only out of service for Saturday, and Sunday morning I received a recorded call that told me to "reboot my computer and launch my browser" and the AT&T Broadband Internet page would come up with instructions for the new service.
:)
Not being someone who keeps (or even installs) the standard software suite from the ISP, I set my network to use DHCP and kicked it - and got a new IP from the new DHCP server, and (once I realized I was still using the old DNS servers and reset them) everything has been fine.
There are only two problems:
1) the new service is limited to 1.5mbps (download) rather than 3mbps. This is supposedly "to ensure good quality of service for everyone."
2) my static IP is no longer static, or at least the DHCP lease says it is only good for about 5 days. I don't run public servers, but I like to be able to ssh to my box and get files if I need them.
Beyond these things, everything is back to working as normal. The added benefit is that, after using a modem for 24 hours, I appreciate having a high-bandwidth connection more than ever.
Mr. Sharumpe
-- The above comments are just my opinion. If you are going to flame me, save your time. I am fireproof.
There's a simple solution to keep from ever losing another email address: get your own domain!
How about just getting a free shell account? We all know the best way to stay virus-free is to ssh to a remote host and run pine/mutt. I'm very lucky in that I've had the same email address for over six years, and its on a personal Linux server. The box started out in someone's dorm at college, and now its on a 7Mbit SDSL connection.
Since they only create accounts for friends of friends, there's probably about 50 users at most on it. It's only been down about 3 weeks in six years, and that's when it moved from VA to NJ and subsequently on to San Fran.
Nyx.net (used to?) give out free shell accounts. Maybe some slashdotters can setup small, heavily protected (i.e. LIDS) boxes for free shell accounts with 10MB quotas and qmail configured to dump inbound email into the quota'd space.
Intelligent Life on Earth
Like me, someone who lost his static IP for a dynamic one, I'd like to recommend www.dns2go.com.
.d2g.com to point to your dymamic IP, regardless of what it is. Pretty handy.
The have a client (win32, linux, & more) that basically sends a heartbeat to their servers telling them your IP address. You can then setup a user defined domain within their top level
Praying for the end of your wide-awake nightmare.
On Friday, after the judge ruled, I called AT&T Broadband and asked if my service would be affected. I was told no. Sometime early Saturday morning service stopped (I was asleep at the time).
I'm switching to DSL (already ordered). It will take about the same amount of time to get it as AT&T says it will take to get my service back. I'm cancelling my AT&T service for the simple reason that they lied to me. Had they simply said, "there might be a problem," I would not be so pissed.
-- Will program for bandwidth
This is true. I have two signed agreements: One with AT&T, one with @home. The AT&T agreement does not specifically exclude running servers on the service. In fact, AT&T goes so far as to tell you that you are responsible for any security issues as a result of running servers on the service. Now that @home is out of the picture, I can only assume my (signed) agreement with @home is null and void.
On another note, if you go to the help.broadband.att.com website, one of the questions prominently displayed is "Can I run a server on the network?" It appears AT&T is simply parroting what was in the original @home agreement. So in the regard, I believe the original author is correct: AT&T is playing fast and loose with the AUP.
I've also noticed AT&T doesn't appear to be scanning any ports (@home was keen on scanning port 119 about once an hour). It will be interesting to see what the new "official" AUP says about servers...
>switching current customers to a new network will take about 2 weeks
...it has already moved to its own high-speed Internet network nearly 40 percent of the 850,000 customers who lost service this weekend...
What is the source for this? AT&T has said 7 -10 days fairly consistently. Over 40% of customers are already on attbi. AT&T said they will have 600,000 subs moved over by the end of the day Monday, with the rest back up by Friday.
according to reuters:
About 330,000 subscribers in Oregon, Washington and the Dallas area have been moved to the new AT&T Broadband network, the company said in a statement. Customers in San Francisco and Illinois are scheduled to be moved during the day on Monday, and by day's end it expects to have switched 657,000 subscribers to its network.
The balance of its affected customers will be switched by Friday, it said
and here, from an AT&T press release:
ENGLEWOOD, Colo. - AT&T Broadband moved about 330,000 cable Internet customers to its new high speed Internet network as of Monday morning, Dec. 3, less than 48 hours after the At Home Corporation shut off service for more than 850,000 AT&T customers. The At Home Corporation's action followed a decision in U. S. Bankruptcy Court to cancel cable company distribution agreements with At Home.
The customers moved to the new AT&T network so far reside in Oregon, Washington, and metro Dallas. Customers in San Francisco and Illinois are scheduled to be moved today and tomorrow, bringing the total added to the new network to about 657,000.
There are lots of other details in the AT&T press release, including what will happen to customers still on the MediaOne network in Ann Arbor, Mich.; Atlanta; Jacksonville; Los Angeles; the Stockton and Fresno areas of Central California; New England; Richmond, Va.; and St. Paul, Minn.
Customers formerly served by MediaOne are remaining on a separately operated network
...
For the group of customers in the markets being served by this separately operated network, the service will be re-branded as AT&T Broadband Internet. For the majority of customers in these markets, the network, Internet service connectivity, email domain names, and data transmission speed won't be affected. The only change these customers will see is new content provided by Yahoo! To access this new content, customers can direct their browsers to http://home.attbroadband.com/.
This entire thing is being caused because AT&T wants to buy out @Home. Even though @home is reporting a net loss, most of the loss comes from the purchasing of equipment. Once cable internet service stops growing so rapidly, @Home will be able to start paying of all their debt because they'll be making money and not paying for so much new equipment. @Home is valued at billions of dollars, yet AT&T (who bought 23% of @Home for over a billion dollars) now wants to buy out @Home for a measly $375 million. AT&T saw that since @Home is reporting a lose (in equipment, as was already stated) they could try to force @Home into bankruptcy court and then buy the entire company for less than 10% of it's value. AT&T knows that the telephone infrastructure that they own is aging and needs to be upgraded. So, rather than upgrade what they own and pay billions of dollars, they see that @Home has already built a large part of the infrastructure and is reporting a net loss. If they can manage to buy it cheap, they don't have to spend as much money. If @Home fails, the only party that profits from it is AT&T. Do we really want Ma Bell in charge again? There was a reason the telephone industry was deregulated.
My cable had gone down Saturday morning, and I was prepared to spend a couple weeks suffering through dialup access. But I woke up Monday morning to find my cable modem back in business. I had to fire up a DHCP client to get a valid address. No more static IP address for now, it looks like; I think I'll give AT&T a couple weeks to finish moving everyone else over, then get in touch with them about a static address. Or maybe not. Once I realized my static address was gone, I went and signed up with DynDNS.org and changed my DNS records so that my home machine has a CNAME pointing to its name on dyndns.org rather than an A with its old static address. Then I downloaded a dynamic DNS client (lots available for Linux and Windows and others) and set it to send an update to dyndns.org's servers whenever my address changes. My assumption is that this will allow me to keep serving up my Web pages with no more than an occasional brief glitch if my IP address changes. And the lease times are pretty long (5 days), so even those glitches should be vanishingly rare, assuming they happen at all; I'm betting I'll be able to just keep renewing my initial address indefinitely. So the only real downside to being on AT&T's network is that my downloads appear to be capped at 1.5Mbps. Boo hoo, $50/month for T1-speed downloads, don't everyone offer me a hankie at once. Still a fantastic deal, even if it's not as sweet as it was a week ago. Way to go AT&T. One mostly-satisfied customer here. (No downtime would have been better, but I had longer outages than this on my old DSL line even without the provider going bankrupt, so it'd be churlish to complain.)