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Microsoft Watching What You Watch
Arkham writes "According to this Wired article, Microsoft
has contracted with a company called Predictive Networks to track the viewing habits of Microsoft TV devices. The Predictive software creates a "Digital Silhouette" that is described as being able "to tell them that Joe watches a lot of baseball, likes Situation Comedies, and
responds favorably to commercials that use humor."." I've always said
that I'm cool with my Tivo tracking what I watch, provided it never tells
anyone my name and address to anyone.
If it meant I watched more
targetted advertisements, I'd fast forward less.
On Sky Digital TV in the UK, there are advertisments that carry an on screen reminder to 'click now' for a free sample. Clicking takes you to an advertiser's page that can then connect through your phone line to send your address details.
To step up to 'buy now' functions isn't that much of a stretch of the imagination.
I can't get too worked up about this... as long as the consumer knows when he buys a Microsoft TV product that it 'comes with' this kind of monitoring. That, to me, is the key -- full and open disclosure, and a consumer educated enough to know what that means.
Really, if you have a Yahoo 'home page' configured, you're already providing information about your preferences -- voluntarily -- albeit on a lesser scale then what MS TV will do.
If you use one of those 'shopper discount' grocery store cards, you're also providing this kind of information, in even greater detail. If you purchased a pregnancy test or jock-itch ointment last week, it's in a database somewhere if you use one of those cards, and the fact that they don't individually target you NOW for marketing based on this information doesn't mean they won't in the future.
From the above article: "...61 percent of retailers surveyed either have or plan to have frequent-shopper programs. Already, more than a quarter of all supermarket sales are tracked with the cards."
That shopper discount card sounds much like what MS TV plans:
"Scott Oddo, director of research at Predictive Networks, said the collected information does not connect viewers' interests to their names or other personally identifiable information."