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Universal Music Prepares for Copy-Protection Complaints

Posted by michael on from the buy-return-repeat dept.

tregoweth writes: "Universal Music Group is preparing for the onslaught of complaints about their copy-protected CDs. They've launched a customer support site, which includes a FAQ ("Can I get a copy of this CD without the copy protection?"), tech support ("Why can't I copy the disc to my hard drive?", which they don't actually answer), a description of the reasons that you can get a refund (including some playback "issues" I hadn't heard about), and the fearsome legalese covering the audio player and compressed audio files included on the CD." Our previous story has more information.

5 of 695 comments (clear)

  1. Return Policy by GreenKiwi · · Score: 0, Redundant

    Thought that this was interesting:

    UMG has authorized all retailers to accept returns. If you have experienced any of the following problems, you may return the CD (even if the package is opened) accompanied by the receipt, to the retailer that the CD was originally purchased from for a full refund:

    1. The CD is not playing in your CD or DVD player.

    2. The CD is not playing in your computer.

    3. The audio has audible problems.

    4. The songs did not start and stop when the skip button was pushed.

    5. The fast forward and rewind functions did not work.

    6. You are not able to play all of the songs on the CD.

    7. There are long delays between the songs or after you press a button for a particular function (fast forward, rewind, etc.).

    UMG is making every effort to eliminate these problems as soon as possible.

  2. CD Problems? by mazachan · · Score: 1, Redundant

    Seems to me, there are still a bunch of problems with this format. If I was an average user and I ran across it on their website, I wouldn't even think about buying it in the first place.

  3. I got a plan to stop all this.... by AugstWest · · Score: 1, Redundant

    Everyone go out and buy 5 or 6 copies of every protected CD, then return them all saying they were unplayable. The burden of proof can't be on the consumer, so when they see that it's hurting business, they'll be forced to stop the practice.

  4. These ain't CDs! by swordgeek · · Score: 1, Redundant

    We all read the article here a few days ago, right? Philips is starting to vigorously defend their trademarks and such on CDDA, logos, and so forth. I believe that CD (Compact Disc) is also a Philips-owned name, and these THINGS don't comply at all! The fact that their FAQ section calls them CDs repeatedly should be enough to get their asses into court.

    I hope.

    --

    "People who do stupid things with hazardous materials often die." -- Jim Davidson on alt.folklore.urban
  5. Re:In other words... by Capt.+DrunkenBum · · Score: 0, Redundant
    And if you find a "defective CD" tell everyone you know that they should go buy it and return it as defective.
    Hit them where it hurts, in the wallet.

    If nothing else they will have to hire a few more people to process the returns, and you can feel good that your effort helped to keep someone employed.

    --

    Not everyone deserves a 320i