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Review Of Netflix DVD Rental Service
Bigbird504 writes "If you haven't already heard of Netflix, they basically rent DVDs online... but for a price of $20/month. While many believe it isn't worth it, many others do feel its a good bargain. Afterall, you can take out 3 DVDs at a time. Best of all, there are no late fees on returns. You keep the DVD as long as you like, and return it when you are done. Its a pretty interesting concept, and may be well worth the money. Check out this review on Netflix."
Litigation is scheduled to follow the minute that we can cheaply and reliably copy DVD's.
AWG
You think that I'm crazy, you should see this guy!
for those of you in Canada check out a similar service offered here at dvdhype.com. I've been using the service for over a year now and I am very satisified with the service.
We've been a netflix survivor for half a year or so, and I really like it. It's especially great for watching things like The Sopranos, where there are four one-hour episodes on each disc, and you don't necessarily want to watch them all in the same night -- you can keep it as long as you want.
Unlike the reviewer, we're all the way in Boston, so turnaround time is much higher -- sometimes more than a week round-trip. This means that unlike the 45 movies he mentions, we can only fit seven or eight in a month, and that only if we watch right when they come, so I'm highly looking forward to the rumored east-coast distribution center. (This article was the first I'd heard of that.)
Still, it works out to a pretty decent deal for us, and the convenience is unbeatable, especially in these sad and dark post-Kozmo days. We've got a queue of about 45 movies stacked up (and like the reviewer, pretty much always get the first thing on our list -- I don't know if they do this, but I can imagine crunching everyone's upcoming queues for optimal dispersal of inventory...). It's basically like TV-on-demand, with really high latency.
Netflix was a great service for me, and I was a customer for a little over a year. But as their popularity grew, it became harder and harder to get new releases, etc. Netflix always delivered what they said they would on-time, and the ones we sent back in got to them quickly almost every time.
The real problem for us then was availability, and as new releases became harder and harder to get (they show up in your selection queue as out of stock or delayed or something) we found ourselves buying the new releases we liked and using netflix for older stuff we weren't sure was any good before we bought. When we had seen all the ones we wanted to via the service, we saw no point to keeping it. I guess you could say we used it up.
Take this comment as you will, because most people don't watch as many as I do. To date, I have roughly 300 DVD's and watch anywhere from 3-9 per week, as I watch very little television.
I joined NetFlix this past year and had a rather bad experience. My primary reason for joining was to gain access to anime rentals, as the only place in Atlanta that rents anime (that I know of) only has vhs.
But I digress, the big problem i ran into is their queue system. It sounds good, queue up the ones you want and they will send the highest one available as it becomes available. The problem is if your high demand ones are at all popular they will almost never get to you.
The flaw in their system is that they WILL send you a lower priority one when it becomes available. if you have you X number checked out they won't send you anything until you check something back in, then they will send out your highest rated available one - again generally not the one you want most as they tend to be in demand from everyone.
After a few months I realized I could buy the DVD's i wanted for the same price as i was spending either A) waiting with nothing extra in my queue for a specific couple movies, or B) watching lots of movies i don't especially want to but am vaguely interested in so stuck in my queue.
So, yeah, is a great deal if you don't especially care about getting a specific movie, but just one or two of a selection, but if you want some specific movies (which with their vast lit of titles is what attacted me) it is not so hot - especially if you want ones that are typically in high demand, but are not carried sufficiantly in Blockbuster (ie, most anime).
-Frums
They're already taking off. Do a google search on "dvd rental percentage" and read some of the stories. While DVD rentals are still only a fraction of the movie-rental market, it's a fraction that's growing by leaps and bounds.
Now, if the movie industry wasn't so lame, what they'd do is send the movies to the rental places over the net, and each individual store would burn their own discs. But I somehow don't see that happening.
I used it for two months. Here's what I found:
- Their DVD selection was very impressive. Think Amazon.com.
- NetFlix provides a rating system that they use to generate rental suggestions.
- Customer service never responded to emails, but I did see changes possibly due to my suggestions.
- NetFlix took seven business days to deliver to Atlanta. (i.e. Needs an East Coast distribution center.)
- They charge state tax even without local presence.
Conclusion: A great deal if you live near Los Gatos, California!
Netflix isn't the only one around. There's Rentmydvd.com which incidentally also has a branch in NY. There are some others that are small-scale like Cafedvd.com that operate on a pay-per-DVD option. And back to Netflix and Rentmydvd.com, the thing I like about them is the flexibility they offer. You can, for instance, change your subscription for a particular month to a 2 DVDs a time if its finals time or you're really tight with your work. And you end up paying lesser.
All said and done, what's really needed is a lot more of the classics being converted to DVDs. Usually, if the movie has a DVD version, Netflix has them. Its the ones that don't that are hard to get. It'd be great if these folks would pursue bringing out DVD editions of these movies.
PS: There's also talk abt Netflix opening up shop elsewhere in the country.
I was a user for about a year, and I kept having problems with them losing movies. They would say they'd shipped the DVD, but it never arrived. After four of these, I got frustrated and cancelled.
The day I cancelled, I got a charge on my credit card for the full retail price of all four DVD's! Their service agreement hadn't said anything about this, and the "lost-dvd" page didn't say anything about it either. I called and called them, e-mailed, tried everything I could, but they wouldn't listen. I even offered to buy them the DVD's at my local Blockbuster (at less than 1/4 of the price they charged my card) but no luck.
Later, we found out that our mailman had been stealing things from everybody's mailboxes at our apartment complex. There still wasn't anything I could do about it, though.
What's your damage, Heather?
I then came across a similar company that, at that time, was fairly new to the DVD rental market, RentMyDVD.com. New releases seemed to be in stock much more often than with NetFlix, it was rare to have to wait longer than a week to see a new release. Better yet, they have a shipping center in San Francisco and one in New Jersey, meaning I could normally get a fresh batch of movies here in Ohio for each weekend. I stuck with RentMyDVD.com for 6 months or so and was fairly happy, eventually dropping them once I saw most of the movies that I wanted to see but didn't want to own.
The problem that DVD rental services as a whole face are scratched discs, and this is a glaring problem with the Netflix-types of long distance rental companies. It's frustrating enough to settle in for a night of movie watching only to have some bad skipping an hour into the movie. But when you rent locally, you can run down to the local store right away or the next day and have the problem correct. With NetFlix and RentMyDVD, they'll credit you with a free rental, but you're still waiting at least 3-4 days to have the problem rectified. For the most part, these companies do check to ensure that they're sending out unscratched movies, but I've had at least 5 movies ruined by having some pretty bad skipping right in the middle of a movie. For the most part these days, I spend a few bucks more and just buy the bulk of the movies I want to see, and use Half.com or Ebay to get rid of whatever I don't want to keep.
If you don't plan to rent 5 DVDs per month check out www.dvdovernight.com. They charge by the rental ($4) instead of a monthly fee. They also rent porn.
I and 4 of my family members are all members of Netflix. We all live on the East coast. I was the last to join of my family.
Now, I can't say much about the Anime fan who didn't like the service, but I rent mainly mainstream movies and have enjoyed the service immensly. My biggest problem was that I was always returning movies late. I also watch a lot of movies.
I've always gotten the 3 movies at the top of my list, so far. It's only been two months, but it's definitely saved me money. It only takes 2-3 days for my movies to get returned and another 2-3 days for the new ones to arrive.
I'm even thinking about upgrading my account to one that allows me to have even more out at a time.
The self-addressed, no stamp required, return envelopes are ingenius. It just can't be any easier.
But the idea is already flying. According to Netflix they've been in business since 1998 and currently have 500,000 subscribers. That's over $10 million a month in subscription revenue, assuming subscriptions average out to the $20/3-movie level. In fact, since there's only one lower level (2 movies a month at $14) but three upgrades available, they most likely average higher than that.
Of course, since Netflix is privately held, we don't know what their bottom line looks like. But they're also not exposed to anti-dot.com feeling in the stock markets.
I'd say that they're well past the point of a new dot.com idea with no proven business plan, and pretty well established. Will they last long-term? Who'd want to predict that? Of course, they're potentially vulnerable to rate hikes by the USPS, but they've got plenty of allies to help them lobby against extreme ones, and I'm sure their number-crunchers have run plenty of scenarios to plan for higher postage costs.
Inquisition this, you science dinks! --The Tick
Netflix tries real hard to get you in at $20/mo, but they offer an option at $12.50/month. You have to start at 3 movies/$20 though - and then manually downgrade.
For this price you can always rent 2 movies.
We live in SF, and probably watch 2 movies a week using netflix. Much more convenient than Blockbuster (which is only 1 mile away, but has wicked lines). The turnaround for movies is about 3 days from when we drop them in the mailbox. Netflix lists in our account when movies should arrive, and it is reasonably consistent.
So far, no hitches. Been using it 3 mo. I think in principle we could watch 15+ movies a month for this price, although we usually watch 6-8. I suspect we'll hit the wall of available and desireable content soon though.
I just signed up with Netflix. I'm happy with the 3 movies for $20, HOWEVER I will probably downgrade to the "TWO FOR $13" option (check your prefs as this is not widely promoted onsite).
All of my return envelopes have Worcester, MASS on them (40 miles from here). The label is a sticker over a CA address, so I figure based on this and the comments here, the distribution center is new. It takes 2-3 days to get the movies returned. It takes 2-3 days to get the next movie.
Customer service has been VERY quick for me, although the only problems I've registered are mistakes in their database, etc. They need to automate that correcting-movie-details bit, like imdb.com has since it's a different group that actually fixes the db content.
They also need to automate requests for new movies (not go through CS). We should just be able to "vote", and see how many others have also voted on same title.
They seem to be trying, as people note they change according to requests. They just need to invest in their internal programming dept., so they can react faster to our requests (and do so with a lower head count in Customer Service).
Also, by focusing their new customers on the "3 movie plan", they lose people. The webpage with the "alternate" subscription plans REALLY needs to be more visible. A coworker of mine cancelled, but told me he would have stayed on had he known about the 2-movie option.
Anyways, if you DO sign up.. do so by going through an AFFILIATE, because those people get money or credits (at no cost to you). I signed up through a link on LINUXISO.ORG. I think they get $7 for referring me, which is great because I appreciate linuxiso.org's mirroring service.
When I started using Netflix (early adopter here...been a member for over two and a half years), the plan allowed 4 movies at a time, for twenty bucks a month. They have since changed that policy (six months ago, maybe? I don't remember), and now allow three on hand instead of four; however, I seem to have been "grandfathered" in allowing me to have four movies on hand, and still for twenty bucks, instead of the basic plan's current 3. From my "Membership Terms" page:
I mention this not to gloat to new users, but to point out that, unlike so many companies, who say "these terms subject to change without notice," Netflix seems to be of the opinion that I should continue to get what I signed up for, even when they decide to change their program. I wish more companies would do this--Go Netflix!
Also, about two years ago, they did a survey on possibly expanding their service to include video games (probably PlayStation discs, although they might have also been considering cartridges, I don't know). As far as I can tell, that idea didn't go anywhere (I personally said I wouldn't use it, because I don't have any game consoles), but with their popularity growing (substantially, it seems), it might be possible to resurrect it, if enough people ask for it.
(In case you couldn't tell, yes, I am very happy with them, and no, I don't work for them.)
"Make it ten--I am only a poor corrupt official."
--Captain Louis Renault (Claude Rains), Casablanca
..and in Australia, you can try www.dvdbuzz.com.au. I just signed up, currently waiting to get my cc verified then the movies will be on their way! Costs $A39 a month, so pretty much the same as Netflix.
While I agree it's an issue, I've been thoroughly stunned how much abuse a DVD can take and still function without any (visible or aubible) problems. For those that aren't Netflix members, the "packaging" of their DVDs is minimal. It's basically just a DVD in a sleeve, packed in an envelope. No padding. No stiffeners. And no "do not fold, spindle, multilate" style warnings on the mailer.
I've been a Netflix member for a while, and I've seen a lot. First of all, because of where I live (Rural NH) I get all my mail via a small PO Box. Well, the PO box is small enough that you can't fit a DVD in it (diagonal of the box is about 1/4" or 1/2" less than a DVD), unless you seriously bend it. About half of my DVD's from Netflix get crammed into the box by a postal worker (the other half of the time they hold them behind the counter and I have to go into town in the middle of the day to fetch 'em). And the rest of my mail is crammed in the box as well. So most of my DVDs arrive in badly mutilated and torn mailers and have been sitting bent at a wicked angle for at least a day...
That, and some of the discs that arrive have obviously had other abuse. Huge scratches. Even gouges. Actual coffee rings. Waterlogged. Partially cracked (usually in the hub ring or around the edge). Sticky residue (don't know what it was, but it was water soluble). No mailer, just the disc sleeve (apparently someone at the PO knows that I'm the one with the Netflix membership, since I got this one without a delay). Etc.
And without a single exception, they've all worked. I'm still shocked.
Netflix has it's issues (poor availability of popular titles, long time delays), but they've been working for me. Certainly way better and cheaper than the local Hollywood (the only place with DVDs for rent. They suck).