The Company Therapist (dot.com)

Some of us have long argued that culture isn't being destroyed in cyberspace, but is actually being reborn here. Many journalists, politicians and educators still haven't grasped this, perhaps because they rarely visit or report on sites like The Company Therapist. The public still often thinks of the Net in terms of thievery, retailing, pornography, and hacking and cracking, but the arts are rapidly moving online, sometimes in quite revolutionary ways. This hi-tech story-telling experiment, which turns storytelling upside down and uses hypertext to create a collaborative narrative, is a terrific case in point.

When the employees of a fictional San Francisco tech company need psychiatric help -- a not-unheard-of phenomenon out there -- they turn to their fictional Company Therapist, Dr. Charles Balis. I've used the word "fictional" twice because after a few visits to the site, readers quickly forget that this isn't a real shrink working with the stressed-out employees of a real company.

Balis, who completed his psychiatric residency at Columbia Presbyterian in New York City, headed west to set up his own practice, we learn. A shrewd and conservative businessmen, he contracted with CalaCare, Inc., an HMO, and agreed to spend more than half his time providing mental health counseling for Silicon Impressions, Inc., a huge hardware and software firm.

On the site, the stories of Dr. Balis' work unfold through his files, written collaboratively by "patients" who visit the site and create identities. We see transcripts of therapy sessions, phone conversations, personnel records -- even doodles. Over time, the continuing stories of Dr. Balis' patients, their psychological problems and dramas, allow the kind of character development normally associated with well-crafted novels, but not with websites.

The stories are almost shockingly realistic and compelling. We get drawn into them, often forgetting that they aren't quite real. Or are they? Some of the created characters -- patients Helen Gregory, Decker Jenkins -- are so contemporary and recognizable that they surely must reflect, at least in part, the lives of their creators.

The site sees itself not only as entertainment but as an educational vehicle to help writers polish their work -- an idea with broad applicability for other professions, from medicine to the law to other arts.

According to Information Arts: Intersections of Art, Science and Technology, a book edited by Stephen Wilson where I first learned of the site, a company called Pipsqueak Productions devised this hyperfictional environment as the perfect vehicle for collaborative fictional storytelling in cyberspace. Very original move. A therapist's office is a font of narrative, a great device for collecting different stories, honing different voices, full of interesting characters with evolving problems and case histories, able to draw on telephone calls and office transcripts, a place to discuss theories of treatment. Balis's world -- the pressured, constantly changing world of hi-tech - emerges vividly. Updated daily, The Company Therapist provides nearly two years of well-organized, easily accessible stories, doctor's notes and other materials. Since it's written by its collective audience rather than a single author or the site's creators, the range of tales and voices is fascinating.

Every contributor retains a recognizable style, yet is still able to move the collective narrative forward. In fact, many stories are moving forward at once, relating both to "work" and the personal lives of the patients, each told in an idiosyncratic voice and representing the challenges of a different life, yet collectively, painting a vivid portrait of a culture. This site is unique on the Web, both for its originality and quality of design, strong testimony to the notion online, technology and art are fusing to create things that are as new as they are exciting.

Comments

Soap Operas

[Anonymous Coward]

This looks liks Soaps for the internet generation.

Is it Art? Is it even worth your time?

[AlaskanUnderachiever]

I don't know art, but I do know a bit about writing and I really can't say I like the site at all. If this is an example of the web "opening up" and "exploring new frontiers" then I am afraid we have a LONG way to go. This strikes me as more of the mindless self indulgence of a bored post grad than work of any worth. I see this sort of trite crap every day and I am NOT impressed. (and before you flame, yes I did read through the site). There are plenty of other sites out there for writing development, and most of them are a bit more low on the "hopelessly unemployable and overeducated" scale.

Hmmm....

[bloggins02]

Why is Mr. Katz starting to sound suspiciously like Ron Popeil?

The Desperate Search for Meaning

[ChaoticCoyote]

Jon, I'm not one of your usual critics, but it's articles of this type that have driven me away from Slahsdot in recent months...

Why do you feel this desperate need to prove the importance of the web?

Belief that the web is "creating culture" is as silly as those who accuse the web of "destroying culture". The web is part of a culture, and it is socially significant -- but in the end, the hubris that brought on the "dot bomb" boom is going to deflate those who have high aspirations for the "significance" of the web as a cultural engine.

Oh, I once believed that the web would be a force for social change, providing an outlet for all the lost voices in the wilderness, uplifting the masses, and providing the masses with information about critical issues. In truth, the web did (and does) not create culture -- it reflects the culture it is embedded in. Having a universal, uncensored forum didn't suddenly make poeple want to listen to issue they'd ignored -- they kept right on ignoring those issues, and the web accomplished little or nothing in terms of enlightenment.

The web is a powerful tool and a useful resource, but it won't remake humanity or redfine society as a whole. Such change require real human interactions...

Katz spinning his wheels

[electroniceric]

While I hesitate to jump on the bandwagon of people who like to abuse Jon Katz for sport, articles like this do make it seem like he's spinning his wheels.

I have not read through Katz's earlier work at Wired, when he might have been accountable to an editor, but certainly most of his essays here are the sort of vague, grandiose pontification that any proper college writing teacher should cull out of a student. I recall being endlessly frustrated in college by the idea of having to write 4 pages about 5 lines of some piece of literature, but upon leaving school, I discovered that people are much more interested in what you can say cogently about a small point
than hearing you sketch sweeping paint-by-number landscapes you can't possibly hope to fill in.

In short, Katz, your ideas are moderately interesting but very overstated, and by focussing them into sharper points about tighter subjects, you'd make them interesting to read. I wish you luck tightening your writing.

Says more about them that him

[ynotds]

For all too many people in this world, hate remains the greatest motivator, so the tiny proportion of SlashDotters who have learnt to hate Jon become much more motivated to attack him and post more aggressively than however many there might be who enjoy his writings, to say nothing of the multitudes who either don't care or who just treat his writings on their merits.

I guess I should at least come clean and admit that finding Jon writing for /. turned me into a regular here, so substantive reasons others might have for hating him aren't reasons I relate to.

To me the even bigger question is why those who are so loud in their hatred don't apply the tools Slash has available to exclude Jon's articles from their view?

Surely they cannot claim technical ineptitude.

More seriously, the one thing that slightly worries me about the persistent attacks is that it is a measure of the reluctance of too many narrowly productive people to admit that a wider world view might have any relevance to them.

These might be representative of the kind of people you could hire to develop truly evil technologies without them giving the outcomes a second thought.

I somehow doubt that anybody who respects what Jon brings to SlashDot is going to be a party to things that might do the world substantial harm.