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More on Dell Dropping Linux Support

coolgeek writes: "In this previous Slashdot story, we discussed Dell's claims of slow sales as their reason for dropping Linux support. (article on c|net News.com). Today, this article on Reuters news reports: 'Citing internal Microsoft memos, the nine states also said that in 2000 and 2001 Microsoft pressured Dell Computer Corp. into dropping plans to offer the open-source Linux operating system on some machines it sells.'" Update by HNQ: eWeek got more details about the memos. Update: 03/19 12:26 GMT by M : I think Hetz accidentally changed this story's setting when he added the update above. Fixed.

14 of 357 comments (clear)

  1. Wonder what Dell will have to say by cyberformer · · Score: 5, Funny
    My guess is that the "poor sales" they referred to were actually poor sales of Windows (ie. only 99% of Dell PCs were shipping with Windows, as opposed to the 100% that is required in Gates's "competitive marketplace").


    I wonder if Dell will have anything to say. The article just has comments from the states and Microsoft.

  2. Preloads... by s390 · · Score: 4, Insightful

    are Microsoft's air supply. They'll battle red in tooth and claw for preloads. But if they lose them, well... Windows is dead, we all know this.

    1. Re:Preloads... by rseuhs · · Score: 5, Interesting
      2/3 of Windows users are still running Win98, a 4 year onld OS, which is just a minor step up from Win95, a 7 year old OS.

      People are not interested in paying for updates and they sure won't be delighted when their "ultra-stable" (LOL) WinXP box dies and they find out they won't get any activation code anymore. (Microsoft didn't guarantee that they will send out codes in 5 years, did they? - Hell they didn't even make a worthless promise.)

      PC-makers are not interested in sending an ever increasing share of their revenue directly to Microsoft. 10 years ago, DOS made up less than 2% of a computer's total price, today that number is over 10% and rising every year.

      It's just a matter of time, and the first signs are already observable.

    2. Re:Preloads... by 3ryon · · Score: 4, Funny
      PC-makers are not interested in sending an ever increasing share of their revenue directly to Microsoft. 10 years ago, DOS made up less than 2% of a computer's total price, today that number is over 10% and rising every year.


      Damn, DOS has gotten expensive!
  3. Dell by Anonymous Coward · · Score: 4, Interesting

    Dell is dropping most of its support staff PERIOD. I was just laid off as a Dell Outsourcer, I had been working there 2 years putting myself through college. At least 10 sites of hundreds of techs just got laid off. As outsource agents, there was no big stink on the board and among stockholders because we were contracted, they probably don't even know about it.

    If you buy from those thieves (oh, the corporate memos I could recite), expect a nice long wait for tech support now..

    1. Re:Dell by alcmena · · Score: 5, Funny

      Seriously now. I had a call with a Dell tech go as following:

      DT: Thank you for calling Dell's tech support, what can I do for you?
      Me: Hi, I have a Dell computer with a dead hard drive.
      DT: Ok sir, what is the support number for the computer?
      Me: [recites support number]
      DT: And what Operating System is on that computer?
      Me: Windows NT 4.0.
      DT: I'm sorry sir, that computer was preloaded with Windows 98.
      Me: Yeah, so? The hard drive is dead.
      DT: I'm sorry sir, you first have to install Windows 98 and call back.
      Me: What part of "the hard drive is dead" do you not understand?
      DT: I'm sorry but we cannot support that computer without Windows 98 on it.
      Me: Do you hear what I am saying? The hard drive is dead. How does the Operating System matter when THE HARD DRIVE IS DEAD???
      DT: I'm sorry but if Windows 98 is not installed on that computer I cannot help you.
      ... goes on for another 15 minutes before I give up and call back.

      DT: Thank you for calling Dell's tech support, what can I do for you?
      Me: Hi, I have a Dell computer with a dead hard drive.
      DT: What is the support number for the computer?
      Me: [recites support number]
      DT: And what Operating System is on that computer?
      Me: Windows 98.
      DT: Thank you let me get you a RMA number right away.

  4. Dell was always Microsoft's bitch by rseuhs · · Score: 5, Interesting
    First they quietly introduce Linux on desktops so that even their own salespeople don't know about it. Of course they only sell to the U.S. and not to Germany where Linux marketshare is several times higher.

    Then instead of quietly removing Linux-support, all online-newspapers are running a story about Dell dicontinuing Linux on the desktop.

    Am I the only one who thinks this is fishy?

  5. Did Dell even offer Linux? Could have fooled me. by mmusn · · Score: 5, Insightful
    As far as I can tell, Dell has never made much of an effort to sell Linux on their machines.

    I have bought several Dell machines through work. You know: "workstations" for engineering and scientific applications. If that isn't where you would run Linux, I don't know where you would. Dell didn't sell Linux pre-installed on those machines. Our sales rep promised to credit us for Windows and ship the machines without an OS, but they ended up shipping with Windows anyway and charging us for it as well. Going through the hassle of sending the stuff back and refusing payment would have cost more than to just pay the Microsoft tax.

    If Dell has sold Linux on their PCs at all, it must have been on some low-end or mid-range machines that engineers probably wouldn't want anyway.

    As far as I can tell, Dell's Linux efforts were a publicity stunt of no real value. Perhaps Microsoft put them up to it so that they could point to some supposed "competition".

  6. Pitty... Dell + Linux works nicely. by Arimus · · Score: 4, Interesting

    I'm running an old poweredge 6300 with RH 7.2.

    Under NT it is a pig to get going with juggling raid driver disks - even though this PEdge has just a standard Perc-2Si raid controller...

    With RH7.2 - no problems, 30 mins after starting I had a fully working linux box, 60 mins later a fully working PDC, DNS etc - normally with NT its the best part of a day getting the OS and all patches etc installed and working together (and then put exchange on and watch the whole thing vanish into a big pile of junk).

    Wonder whether Dell might reconsider and agree to provide linux on their servers given MS is such a pig to work with.

    --
    --- Users are like bacteria -> Each one causing a thousand tiny crises until the host finally gives up and dies.
  7. Who's punishing Microsoft? by Karl+Cocknozzle · · Score: 5, Insightful
    ...I read this part of the article and couldn't help but wonder...If it's not the Feds, and it's not the dissenting states...who then, Superman?

    "The plaintiffs are not here to punish Microsoft," Sullivan said. "The plaintiffs' goals are to make Microsoft behave properly."

    The "remedy" phase of an anti-trust case is like the "penalty" phase of other criminal trials: It's when the punishment is meted out.

    So why aren't the plaintiffs seeking punishment? They should be there to punish Microsoft. Their goal is to solve the problem and prevent future violations of the law. If they aren't truly seeking punishment, then it strikes me the states might be hedging their bets: Waiting to see if the judge will enforce a harsh remedy (and face the wrath of the Bush administration and the Ashcroft goon squad.) If the judge won't do that, they'll be able to easily sell out for a cheap "PR Win" against MS where they settle and the majority of people who don't know enough about computers to care will say "Good, they took care of that Microsoft thing. Now I can go back to the net without worrying my porn will be cut off."

    It's also laughable to me that MS' lawyers can argue, with a straight face, that evidence of on-going criminal conduct is somehow "irrelevant" to the penalty phase of their trial. I do my best to avoid situational logic, so the best way to decide if this isn't a completely bullshit argument is to replace Microsoft with Lenny the Mobster.

    If Lenny the Mobster is charged with operating a sports book, and while out on bail on these charges (which he has since been convicted of,) he set up a NEW sports book, that would certainly seem like relevant evidence to me in considering whether the defendant had any intention of obeying the law in the future, and whether a stronger sentence might be needed to reform him.

    Microsoft should not get special treatment. Microsoft has broken the law. Multiple times. They have been convicted multiple times, despite doing everything they could to worm out of responsibility including:

    1) Lying (IE couldn't possibbly be unbundled)
    2) Buying off the Bush administration
    3) Buying off much of Congress

    If it was Lenny the Mobster charged with murder, racketeering, or anything else, they could (and have, in the past) use everything including the kitchen sink against him. Why does Microsoft deserve preferential treatment?

    MS is like a child, defiant to the last that it deserves no punishment. That's basically the argument they're presenting in court: They don't want to make the changes proposed by the dissenting states because those changes would end most of their monopolies in 6-18 months. MS seems to be arguing that there should be a lesser punishment simply because they say so.

    When this all works itself out, and MS is over (or sold, divested, whatever) there will be a collective hangover. Things will be weird for a few months, but ultimately more healthy.

    Think of it like ending a relationship with a crazy girl: Yeah, you lose great sex for a little while (millions of video games) but you also get all the heartache and bullshit of dating a crazy girl (autoexecution of VBScripts in emails, gaping web-server security flaws)...

    Yeah, it hurts at first, but ultimately you're a better, stronger person with (hopefully) an open, easy to use OS with lots of games, groovy programming environments, and other fun multimedia content the likes of which hasn't even been invented yet.

    In other words, the rich pageant of computing that's been prommised for the last decade, but never delivered by Microsoft.
    --
    Who did what now?
  8. How the de facto became de facto.... by jawtheshark · · Score: 5, Interesting
    Actually....you have it the wrong way around. Windows (mostly the NT incarnations) are the de facto standard in companies. This is not because of the OS (tough I tend to like NT4), but because of the Office suite. I have a lot of banking experience and many, many transactions are still done with simple terminal screens to big irons protected from the outside world. Heck, I had to make front-ends for these things and the users wanted to have the same look and feel (don't ask!)

    Now the point is here that history has made the x86 platform as home computer because back in the days when a an XT was 5000$, the only people who could afford it were the bussiness men who wanted to do a bit of Lotus 123 at home. Of course these bought IBM machines that came with MS-Dos (I'm not kidding you...my dad was one of those loonies..tough it was a PS/2 in later times) All other computer *enthousiasts* were on Commodore 64, Sinclairs, BBC's....heck I'm probably even mixing decades here.
    Later on when computers got cheaper (think 486, but were still expensive enough), people started to buy those for home use. You know the primary excuse for a home PC (bought by adults) was back then to do a bit word processing and spreadsheeting. Guess, what that is the stuff they (eventually) did at work and so the choice was clear: buy a PC. Yes, and the computer enthousiasts still used their Amiga's.
    Now one could say that times have changed: now people admit they buy the computer for entertainment (surfing/games). I'm not sure if people still select at home what they use at work or if the tides have turned and home usage infuences work usage now. Now imagine businesses would massively switch to Linux (because MS gets even worse with licencing than it now is, and decision makers have the *balls* to say no...which I personally highly doubt) Woudn't this refect automagically into a higher demand for Linux home machines? I think so! People buy what they are used to, not what is good... Joe users dreads to learn about PC's.

    I agree that W2k is a fine OS (tough I still prefer NT4), but I woudn't put it on a server....not anymore, I got the feeling of *BSD and for me a good Unix server is a *BSD server. For home usage W2K it's okay: you turn on the puter a couple of hours a day and it's stable enough for that: uptimes simply are not important for home usage. Win 9x kernels however were never suitable for anything... I don't know XP enough (only used one PC with drivers problems at a friends place), but it seemed very very bloated to me. (even more than W2K!)
    Personally I have changed, I was an MS-Dos man, hated Win 1.0 to Win 3.xx and loved OS/2 (which died an absurd death). I had to get over to Win 95 and hated NT4 until I learned the strengths of it. Lately I have learned Linux, but I saw the light withing OSX. For me OSX is the machine for home use, if you're not into gaming of course...the only reason I now have to use a Windows incarnation are games and fortunately I'm not a big gamer.

    --
    Ahhh...the great dumpster continuum. Many a free computer will be found there. -- sowth (748135)
  9. Wal-Mart is in the linux business by Karl+Cocknozzle · · Score: 5, Insightful
    I was as shocked as anybody. I went in to buy toilet paper and a dog toy, and decided for fun to see what software they had. To my surprise, on the top shelf, displayed prominently right beside Windows XP and Office XP, were boxed distros of Mandrake, Red Hat, and SuSE. I almost had a heart attack. (I don't go to the electronics area at Walmart, well, ever. Except for yesterday.)

    Also, this part of the article misses the point and will confuse those "non-tech savvy" folks it hoped to enlighten:

    The risk for Walmart.com is that some customers shopping for a deal may unwittingly buy the computer and discover later that they have to buy a version of Microsoft Windows, which could cost hundreds of dollars.

    Truth is Windows costs hundreds of dollars whether it's pre-bundled with the hardware or not, and it always has. The difference is many users don't notice that cost when they pay as a portion of their pc's purchase price rather than actually handing the cashier a product that rings up $299.99.
    --
    Who did what now?
  10. Re:Here is an amazing opportunity - being done by q-soe · · Score: 4, Informative

    www.lycoris.com

    lycoris offer desktop LX preinstalled on machines for $449.95 and laptops for $799.99.

    The pcs are HP and laptops IBM and they come with full tech support and OS support and warranty from manuf. the PC's are new and the laptops refurbished. The prices include shipping.

    PC

    Hewlett Packard PC
    Intel Celeron 700 Mhz Processor
    128MB RAM
    10GB Hard Drive
    8MB Integrated AGP Video
    48x CD-ROM Drive
    56k Modem or
    10/100 Ethernet Card (NIC)
    Keyboard
    Mouse
    Speakers
    Desktop/LX Amethyst
    1 Year Warranty from HP
    Monitor Sold Separately

    Laptop
    IBM ThinkPad 600E
    366Mhz Pentium II Processor
    AGP Graphics
    3.5 inch Disk Drive
    10 GB Hard Drive
    DVD ROM Drive
    128/256 Std/Max RAM
    Dual boot Desktop/LX Amethyst & Windows® 98
    13.3 inch TFT Active Matrix Screen
    56k voice/fax modem
    5 lbs. w/ battery
    Refurbished with 3 Months Limited Warranty from IBM

    And im sure there are more out there.

    PS on the Dell side i buy nothing but dell and i have never ever seen the linux links except on server products, the fact is that MS may have stopped them from doing or they may have not but from what i have seen Dell didnt exactly try hard in the first place and i suspect it was only ever an option to make them seem like they cared about choice. Dell have always been microsofts number one fan.

    Oh and this may be offtopic but on lindows im sorry but i personally believe its vapour ware and will believe it when i see it - a company charging $99 for Beta testers to get it is not a good sign and i have yet to come across anyone who has ever used it. Until i see it i wont believe it -for now its a pretty web site and 2 screenshots that could easily be forged. Micheal Robinson marketed MP3's before and now hes marketing linux and so far all i have seen is a lawsuit he knew would be the result of the naming and one i personally believe he went looking for.

    But more power to companies who ship linux preinstalled, i run lycoris and for a desktop OS its very very good.

    --
    I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
  11. Re:Did Dell even offer Linux? Could have fooled me by Frater+219 · · Score: 5, Interesting
    I have bought several Dell machines through work. You know: "workstations" for engineering and scientific applications. If that isn't where you would run Linux, I don't know where you would.

    That is where "you would run Linux". That is also where a few hundred scientists for whom I work run Linux ... on Dells. For a few years now, my employer (a hard-science research institution with about 1000 employees) has been recommending Dell workstations for scientists who want to run Linux. We continue to do so, and Dell continues to ship Red Hat 7.2 on Precision Workstation models and PowerEdge servers -- up to and including the highest-end systems such as the PowerEdge 8450.

    The whole "Dell quits shipping Linux" deal has applied to "some machines [Dell] sells," to quote the Reuters article. Specifically, Dell has dropped Linux on "desktop" systems such as the OptiPlex and Dimension models. It has not dropped Linux support on workstations or servers, which you can still quite easily purchase with Red Hat preinstalled -- or with no operating system at all, or even with Novell (ick) -- through Dell's online store. It's true that these workstations cost more than Dell's desktops; this is because they're faster and don't use cheap WinHardware (which doesn't work well in Linux anyway).

    (Looking over the number of Dell trademarks in this post, I feel compelled to make it clear that I don't get any money from recommending Dells. I just get fewer support hassles when my clients buy the same hardware rather than going to Joe's Discount PC Clones and Bait Shop.)