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Best Buy Backs CD Copy Impairment

Posted by timothy on from the welcome-to-blockbuster-records dept.

borkus writes: "Chief Operating Officer Allen Lenzmeier of Best Buy, Co, owner of Best Buy Stores and Musicland said that his company would support industry efforts at copyright protection, though he didn't specify any particular technology. Although Best Buy stores sell MP3 players, CD-Burners and tape decks, they aquired Musicland in 2001. According to the article, the 10% decrease in music sales in 2001 was caused mostly by Internet file swapping. As a major retailer of both electronics AND music, Best Buy could have a huge impact on the future format of music player hardware as well as software."

1 of 410 comments (clear)

  1. HERE's a REPLY by furiousgeorge · · Score: 5, Informative

    When i saw this article, I immediately wrote a note to BB letting them know that they had just lost my business (along with anybody else I could convince) until they decided to stop treating their customers like criminals. Here's the reply I got:

    "Thank you for contacting Best Buy about copy protected CDs. I'm Val with
    Customer Care.

    We apologize for any disappointment caused by copy protection. Copy
    protection is a decision made by the label to protect them and their artists
    from copyright violation. We encourage you to contact the label directly if
    you would like to offer opinions about this practice.

    Thank you for sharing your comments with Best Buy. Please don't hesitate to
    contact us with any questions or concerns.

    Best wishes from Best Buy,
    Val and the Customer Care Team

    TRACKING NUMBER: A00000970333-00003433404
    "

    BLAH BLAH BLAH. Decision 'by the labels' huh? It's very different if the labels are trying to push it vs. the labels pushing it AND you helping them. Sorry BB, you've sunk even lower....