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Instant Message, Instant Transcript

shams42 writes: "Although the internet has been far from private for some time now, it seems that public awareness and concern over this issue is mounting. This article at CNN discusses the issue of companies monitoring instant messages for cyberslacking or leaking company secrets. There is also the possibility of them being included as evidence in court cases."

120 of 330 comments (clear)

  1. Jabber + SSL by finkployd · · Score: 4, Insightful

    Jabber over SSL would solve this problem.

    Finkployd

    1. Re:Jabber + SSL by cuteduo · · Score: 4, Informative

      If the companies are monitoring for so called cyberslacking it
      may not matter much if you are using SSL/SSH with your instant
      messaging. There is software for monitoring the users' desktops
      and keystrokes which is one of many tools that employers can use,
      not only packet/traffic monitoring on company networks. Just to
      add another formula to things, monitoring can be completely seperate
      from the computer, they (employers) can also use well placed CCTV
      systems.

    2. Re:Jabber + SSL by York+the+Mysterious · · Score: 3, Interesting

      At my school we are about to setup Imagecast 4.6 by Storagesoft. We already use it to deploy hard drive images of all our computers (greatest product ever and it smokes Ghost), but no we're looking at deploying their small management console. It does all the usual like allow us to send messages to computers, shut them down and all that good stuff, but now it comes with VNC built in so from our server we can monitor the screen of any computer. This isn't even the the products real use. Just a side feature. Just think what real snooping client/server apps are up to.

      -Tim
      www.newtechhigh.org

      --

      Tim Smith - Ramblings from Nerd Land
    3. Re:Jabber + SSL by SealBeater · · Score: 2

      First thing I did, and try to do when I am at a new job, is to reinstall the OS of my workstations. Might not be a bad idea for others to consider.

      SealBeater

      --
      -- Its survival of the fittest...and we got the fucking guns!!!
    4. Re:Jabber + SSL by Fulcrum+of+Evil · · Score: 2, Insightful

      That may get you in trouble with IT - they usually take a dim view of users reinstalling their workstations.

      --
      "We returned the General to El Salvador, or maybe Guatemala, it's difficult to tell from 10,000 feet"
    5. Re:Jabber + SSL by Kallahar · · Score: 2

      Why does your school need to monitor the screens? To catch slackers? Just give them an F!

      On a related note, we had a student who installed a screen capture trojan on the other computers in our lab. We caught him when he was cheating at network Hearts with his classmates, but I'm sure he would have used it on tests to grab answers from classmates if we hadn't caught him. Unfortunately, the administration didn't comprehend just how dangerous this screen cap program was. Fortunately, one of the admin's was a student who did understand :)

  2. Alternate by NiftyNews · · Score: 4, Funny

    Ah, yet another story that makes me happy about my 50% purchase of CarrierPigeons.com!

  3. Re:The simplest thing to do... by finkployd · · Score: 2, Insightful

    That is fine, except all of the messages go over the network in cleartext.

    Finkployd

  4. Why not use on-the-fly encryption? by teamhasnoi · · Score: 2
    I'm gussing that most everything is sent plaintext over the network and there isn't a client that will do this as of yet, but I'm sure that some smart /.'er will figure one out, code one up, and bless all of work-a-day ameriKa with one.

    I really don't have to worry about this, since I'm the 'IT' guy at my company. hehehe

    1. Re:Why not use on-the-fly encryption? by arcanis · · Score: 2, Informative
      Fire.app for MacOSX can encrypt messages with GPG both ways transparently with arbitrarily sized keys.

      It also does on the fly language translation using a babelfish-quality replacement engine, so you can chat with people whose language you don't speak. It's very cool.

    2. Re:Why not use on-the-fly encryption? by jbf · · Score: 2

      Trillian supports "SecureIM" over ICQ. But whether or not it's actually secure has been debated on the forums...

  5. Employees by interiot · · Score: 2

    will screw off on the internet if they think they can get away with it.

    1. Re:Employees by NoMoreNicksLeft · · Score: 2

      Which is bad, because they start to get uppity, and believe that they are anything more than faceless little cogs in a vast machine, that can be replaced at the whim of those in charge. I just don't understand why every other machine that a business can buy will work nonstop for weeks, even months at a time, with low maintenance... but these damn employees need breaks sometimes even more often than the every 4 hours mandated by law. Not to mention, having to actually pay them paychecks!

      Can you imagine that?
      *sarcasm off*

      Employers can't yet buy robots to do this stuff. They can't manage things well enough to keep a person even 70% busy most of the time. They refuse to allow telecommuting most of the time, so a person can't mix personal and work time very well, if at all. They have a choice, of letting that employee go crazy, and stare at a wall, for 3 hours out of every 8, and have high turnover, or they can provide minimal entertainment and/or look the other way when employees invent their own. Internet access costs them the same, whether or not they check espn.com every 20 minutes. If the employer is that RETARDED that they believe some measurable work would have been performed if internet access hadn't been available to the employee, then I don't even know what to say.

    2. Re:Employees by The+Cat · · Score: 2

      Probably because they don't have anything to do, and the boss has been in all-day meetings for five weeks.

      I've seen people making $60/hour idle for four months before. If people are not busy, it is ONE HUNDRED PERCENT the fault of management.

  6. Why? by glwtta · · Score: 2

    Why would anyone be using any sort of instant messanger at work? I really am curious. Do these people have nothing better to be doing?

    --
    sic transit gloria mundi
    1. Re:Why? by malevolence · · Score: 2, Informative

      Actually, it's pretty useful for getting answers to quick questions from colleagues. Instead of traipsing(sp?) down the hall or emailing the person, just IM them. Everyone at the office uses it and it has helped my productivity. I no longer get snagged into whatever is going on outside my office.

    2. Re:Why? by ross.w · · Score: 4, Interesting

      Actually we use Lotus Sametime in our company quite a lot for instant messaging.

      Being a multi-national company, without this we would be spending a lot of money on international phone calls (although I believe we are looking at VOIP for this too)

      It also allows you to share your desktop so you can collaborate on a document. Sometimes we use a combination of the instant messenger and the phone for this.

      You can also see if the person you are trying to reach is at their desk before you try to reach them.

      It is less intrusive than a phone call and more immediate than email.

      --
      If my call is important, why am I talking to a recording?
    3. Re:Why? by DennyK · · Score: 3, Interesting

      Yes, but there's a large difference between ICQing a coworker to ask about a business-related issue and jabbering with your buddies on AIM for hours on end. One is a perfectly valid activity while working. The other is slacking off, and will probably get you in trouble. The solution is to avoid the second activity. Do you really care if your employer is recording the IM you sent to Joe down the hall asking if he knew the correct syntax for some obscure Perl command, or when the next meeting was scheduled for?

      The company I work for, for instance, uses an internal ICQ server and the corporate ICQ client for interoffice IM, and doesn't allow any other IM clients. This lets people communicate internally without a problem, but keeps them from wasting time on idle chats with outside friends.

      DennyK

    4. Re:Why? by garcia · · Score: 2

      you're joking right?

      I can name 12 people off the top of my head (of the 81 on my list) that use IM everyday while at work. Two of those people are parents that talk to their kids at school (one is my father).

      How much time at work do you really spend doing work? Unfortunatly for me I have a job where I am working no less than 95% of the time I am there. For other people I know this percentage is well under 66%

      It isn't that they had nothing better to be doing, it is just easy. Why not do it?

    5. Re:Why? by ez76 · · Score: 3, Informative

      Where I work, Yahoo! Messenger is the preferred means of exchanging short work-related messages.

      Unlike the phone or in-cube appearances, the recipient may respond when it is convenient for them (no interruption necessary if you have your message windows set to auto-minimize), but unlike e-mail, it's more interactive and conversational.

      It's also incredibly convenient to be able to cut and paste example code, command-lines, URLs, etc. to co-workers on the fly.

    6. Re:Why? by MavEtJu · · Score: 2

      Two of those people are parents that talk to their kids at school

      1. The father should do the work he's being paid for.
      2. The kid should pay attention to what the teacher is saying.

      --
      bash$ :(){ :|:&};:
    7. Re:Why? by EvlG · · Score: 2

      I'm glad that IM hasn't caught on at my employer. I would find it incredibly annoying to be distracted by IM popups every few minutes.

      At least with email there is the expectation that a response will come back in a a few hours, or by the end of the day. With IM, I'd be expected to respond within a few minutes. What a chore.

    8. Re:Why? by DennyK · · Score: 2

      I suppose it depends on the job you have. When I'm at my job, I'm expected to work, not goof off. I am "actually" doing something all the time. I can't recall any time since I've started working that there was nothing that I was supposed to be working on while I was clocked in. If I'm "slacking off" instead of doing it, then I'm not doing my job.

      Obviously, I don't work for eight hours straight. That's what breaks and lunches are for. Work a couple of hours, take a break, work a couple more hours, go eat lunch. On my break, I'll read a book, check Slashdot, whatever relaxes me. But I still don't do anything that I would get in trouble for if my employer found out, so they can keep logs of my web "surfing" during breaks if they want. I'm usually visiting sites that have a relevance to my field, anyway. I don't spend my break time posting company secrets to F*ckedCompany.com or griping about work over AIM, first because I have no desire to do so (I happen to like my job and the company I work for... ;) ), and second, even if I DID have the desire, doing that from my workstation at work would just be stupid.

      DennyK

    9. Re:Why? by The+Cat · · Score: 3, Insightful

      No. Mainly because nine times out of ten, management hasn't the foggiest idea what is going on from day to day. Oh sure, every once in a while there's some frantically organized flailing "initiative" complete with an announcement at an all-hands meeting, but by and large, management doesn't understand a single detail of the work in most companies.

      Then everyone gets laid off. Welcome to the workplace.

    10. Re:Why? by zook · · Score: 2
      I've heard this before, and I'm somehow amazed by it.

      Perhaps I don't understand the protocol well enough, but it seems to me that you're sending eachother messages from inside your network to Yahoo and back, all in the clear. I'm always creeped out by this with idle chatter, but with internal company information?

      Screw firing people for wasting time. If my employees were jeopardizing company data like this I'd have 'em out on their ear.

    11. Re:Why? by ezs · · Score: 2, Informative
      Main reasons I use Trillian with my team

      • - instant 'are you online' status
      • - ideal for quick questions and answers

        - removes load from email systems (bandwidth, storage, backup)

        - it is instant. Ideal when taking part in a global con call and you want to check something offline

        - IM cuts down on the number of intl (or even national!) calls you need to make

      The main enhancements I can see corporates needing for this to become as mainstream as email are security, supportability, scalability, the ability to lockdown who can connect (ie internal only, external approved list etc) and centralised logging. It's certainly lessened the load on my email inbox and made me more productive. I work with a large team across the globe. I regularly use IM to answer real quick questions from colleagues in the Americas, Europe, South Africa and Asia.
      --
      Evil ZEN Scientist
    12. Re:Why? by LinuxHam · · Score: 3, Informative

      I'm glad that IM hasn't caught on at my employer. I would find it incredibly annoying to be distracted by IM popups every few minutes

      Depending on your level of responsibility, it really doesn't work out to "every few minutes". I, too, use Sametime at work and it, like MSN and Jabber (I never tried any others) allows you to set your online status. So each employee has their contact list up with a little status indicator right next to the name. Green means available, Red means Away (which can be set to not auto-return), and there's a little "international NO symbol" which means "Do Not Disturb".

      I most recently used it to "feed lines" to my project manager while he was presenting to some big wigs in a meeting. He doesn't have time to know all the minutiae, so he would tread water on questions while I fed him better details. Luckily, I looked ahead into a presentation and saw some numbers were way off. I was able to warn him before he got to the page.

      Being a mobile employee means I have to go to many different customer sites (or work at home) all the time. For coworkers with whom I'd occasionally have conversations of a personal nature, I always "take it outside", and off Samtime onto MSN or AIM. The chances of ALL of the customer sites recording IM sessions will always be less than the 100% guarantee that my IM's will be recorded if I use the company Sametime server.

      --
      Intelligent Life on Earth
    13. Re:Why? by bnenning · · Score: 2
      Apparently he is, or he would have been fired.


      We have a winner. If an employee is doing his assigned work well, why should anyone care if he spends half an hour a day chatting on IM? In the Peter Principle there is a section that describes how good managers evaluate output while incompetent managers evaluate input; the latter seems to be the case for companies that obsess over every keystroke of their employees.

      --
      How to solve most of our problems: 1.Lots of nuclear plants. 2.Cure aging.
  7. Easy to monitor by dcocos · · Score: 2, Informative

    Since the IM clients, as well as most other things you do at the office are so easy to monitor. I've always made it a personal policy not to discuss any thing over IM that I'd be embarassed to have to explain to a judge in court some day. And in case they were monitoring it I'd always add an "Hi Sysadmin, I know you are reading this" every once in while to my messages just to let them know I knew they were there ;)

  8. This kind of boss gets his own punishment by Provincialist · · Score: 3, Insightful
    I can see why a financial firm might decide it needs something like this, but in general if this sort of system is used in your workplace it's a symptom of far worse problems. If anyone, let alone a high-level manager or IT director, has the time to be concerned about, and then set up a monitoring system for, instant messaging, then the company is not receiving an adequate return on his salary. This monitoring software is the sort of ridiculous waste of resources for which any manager should be called on the carpet. As scores of others will observe, it is easily circumvented through client-side encryption. Companies that hire managers simultaneously so anal and so clueless are hauling around a lot of dead weight.

    Hopefully within a couple of years we'll get the cheerful news that these monitoring companies have gone belly-up.

    later,
    Jess

    --
    I am programmed for etiquette, not destruction!
    1. Re:This kind of boss gets his own punishment by Provincialist · · Score: 2, Insightful
      There is a skill called management, at which a small number of managers have attained proficiency, and that would entail having some idea what one's reports are doing. I don't mean knowing what they are doing every minute, but rather knowing that this week's tasks are being completed at an acceptable rate. Any employee who is worth access to a computer and all the costs that entails is capable of managing his time at least to the hour, or if not will quickly be found out without such a system.

      This system is a crutch, plain and simple. Effective managers "accept" an amazing number of things, so long as the job gets done.

      later,
      Jess

      --
      I am programmed for etiquette, not destruction!
    2. Re:This kind of boss gets his own punishment by q-soe · · Score: 2

      Yes and your'e not one

      I have 13 staff and a turnover rate of 0 in 2 years, 3 of my staff have worked for me in 2 jobs now. They know their internet and email are monitored and they accept it as the company has a AUP that all staff sign - I won't bend the rules for anyone - we all have to comply.

      Knowing this weeks tasks are being done is fine - understanding the costs of bandwidth usage and the other stuff plus the users who see it and whine that they don't have it.

      As for this "Any employee who is worth access to a computer and all the costs that entails is capable of managing his time at least to the hour, or if not will quickly be found out without such a system. " Oh my god - do you know how much porn and games we pull out of email systems every day - all of our staff in the company (some 1500) have a computer and email and without such a system they can easily cover it up.

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    3. Re:This kind of boss gets his own punishment by TedCheshireAcad · · Score: 2

      When you're the omnipotent admin, however, you can bend the rules for yourself. After all, you're running the company, right?

      :-)

  9. You can use 'tethereal' for realtime AIM decodes by Nonesuch · · Score: 2
    FYI, the Ethereal sniffer package includes a decoder module for AOL Instant Messenger traffic.

    The text-interface equivalent is 'tethereal', which provides realtime decoding of AIM messaging traffic, and supports logging raw packets to a file.

    One of the most common ways for AIM to work through a firewall is by pretending to be a SSL connection to the AOL 'oscar' server, and tunnel through a HTTP/SSL proxy. But in reality, that session is still cleartext, easily intercepted.

    I am not sure if any similar software currently exists for MSN, Yahoo or ICQ. IRC is trivial, and Jabber's XML doesn't take much to extract to human readable dumps.

    Even Jabber's SSL support only offers minimal protection, as (despite repeated requests to have the feature added) none of the Jabber client software implementations include any checking of the server certificate, so all Jabber clients are vulnerable to 'man in the middle' attacks.

  10. simple solution by ross.w · · Score: 4, Informative

    Use SSH link to your PC at home to run text based IM client and/or web browser from your home address.

    I've not heard of an employer that monitors Port 22, and even if they did, it's encrypted so they can't pick up what you said.

    Best program for this is PuTTY (assuming you use NT at work)

    The whole thing assumes you are using *n?x at home and can run an SSH daemon on it.

    OF course best of all is to not shout from the rooftops what should be said in private.

    --
    If my call is important, why am I talking to a recording?
    1. Re:simple solution by Nonesuch · · Score: 5, Insightful
      IMHO, a 'good employer' does not bother to look unless the employee causes some other problem. The one case I had dealt with was related to using IRC from the office, and the abuser was fired that same day.

      I've not heard of an employer that monitors Port 22, and even if they did, it's encrypted so they can't pick up what you said.
      Every corporate site I have been at, will block port 22 outbound.
      Best program for this is PuTTY (assuming you use NT at work)
      If your employer is nosy enough to be sniffing your IM sessions, they are probably also nosy enough to install LanDesk and/or other software on the desktop for remote screen viewing, keystroke logging, etc.
      The whole thing assumes you are using *n?x at home and can run an SSH daemon on it.
      People that clueful generally have better things to do with their time than instant messaging.

      (Says the guy posting to slashdot in the middle of the night)

    2. Re:simple solution by bmetz · · Score: 3, Insightful

      I work for a very large computer company and I know for a fact they don't block ssh. I think that if you go to the big computer companies they know their employees are very adept at these things. I could tunnel SSH through DNS if I needed to -- so why even bother getting in my way.

      Also, I don't know how the we're-too-cool-for-IM crowd is doing things but in MY software team our internal IM client is very essential for development collaboration. Unless you live in your own little world never speaking to anyone it's a very major tool for tracking people down to ask questions/fix bugs/etc.

      --
      What did you eat today? http://www.atetoday.com/
    3. Re:simple solution by q-soe · · Score: 3, Informative

      Yes we block it
      Yes we block IM
      Yes we block AIM
      Yes you get fired if you break the rules

      When you start work with us you sign an agreement which clearly states what is and isn't allowed - the shock comes about for most people when we enforce that agreement - and we do.

      The employer pays you to work, there are NO work reasons (cut the crap about tech support IRC and suchlike - i've heard it and seen what these guys talk about - there's no tech support going on at all - its chatting) for IM clients that i can see other than wasting time.

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    4. Re:simple solution by Stiletto · · Score: 4, Insightful


      That's a slippery slope...

      You might expect employees to clock in in the morning, think and do nothing but work, have no stray thoughts, don't get up to eat, drink, or talk, and then clock out at night, without any second wasted... It's called a robot. Look in to hiring one instead of a human being.

      I don't think I've ever met a collegue that could perform up to that standard.

      You need distractions every once in a while to maintain your creativity.

    5. Re:simple solution by mjh · · Score: 2

      I have worked for two different banks, both of which blocked everything, including 22. They then set up proxies which would allow 80 & 443 out to the world, monitored by proxy authentication.

      The reason that blocking port 22 is so important is that SSH enables trivial tunneling. This will allow anyone in the corporation who runs outbound ssh to determine what the corporations inbound security policy is. Or translated from business-speak to techno-speak: those who run ssh are allowed to let any TCP port back into the corporation.

      Breaking the firewall policy is not something that large corporations, especially banks, are fond of.

      Of course, the fact that you can tunnel tthrough firewalls on port 80 and port 443 does not sit easily with these type of corporations.

      --
      Key to financial independence: Spend less than you earn. Save and invest the difference. Do it for a long time.
    6. Re:simple solution by anthony_dipierro · · Score: 2

      When you start work with us you sign an agreement which clearly states what is and isn't allowed - the shock comes about for most people when we enforce that agreement - and we do.

      I respect that. I'd much rather have my company spell out what is and isn't allowed rather than just disallow everything and then enforce at their leisure.

      That said, I probably wouldn't work for your company. I'm paid to do a job, not to sit a desk for X hours. If you're going to force me to do that job for a certain amount of time, in a certain place, in a certain way, I'm not an exempt employee, and you are required by law to pay me hourly, and pay 150% for every hour over 40 a week.

    7. Re:simple solution by phoneboy · · Score: 2

      Some companies block SSH out, some don't. Where I work, all outbound Internet access is done via proxy servers. The SSH proxy doesn't allow any form of port redirection. Of course, this does not stop someone from using something like HTTPTunnel through the web proxy, but...

      -- PhoneBoy

      --
      The views expressed herein are not necessarily those of anyone, including the poster.
    8. Re:simple solution by SuiteSisterMary · · Score: 2

      Of course; but when the employees get unreasonable, the employers get unreasonable. If your company suddenly starts blocking Hotmail, for example, go find the person who just HAD TO INSTALL the 'fun new screensaver!' a 'friend' sent them, and infected the network. If your company suddenly cracks down on IMs, go find the person who has ICQ, and AOLIM, AND(!) MSIM all open and running, all day long. I've seen it, myself.

      --
      Vintage computer games and RPG books available. Email me if you're interested.
    9. Re:simple solution by q-soe · · Score: 2

      That would be true if i was a nazi but i'm note. I encourage my guys to have fun, if you don't have fun at work then why be there.

      The rules in the AUP were written by the company and my bosses, the 4 regional CIO's and the Global CIO - i did'nt write them but it's my job to see they are followed.

      That being said anyone who equates blocking IM with encouraging slavery has other problems - its software for god sake not thought. We allow access to the web with very little monitoring, we allow unlimited email providing the content doesn't get out of hand (we filter it)

      We tell jokes, have fun, party togethere and my guys are always able to speak up to me - i encourage them to challenge me as a manager every day.

      Rules are rules - if you agree to them when you get a paycheck then thats that, companies set the rules and if you want to work for company A you abide by their rules - thats the workforce.

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    10. Re:simple solution by q-soe · · Score: 2

      Id rather talk to someone who has the balls to post as a name not anonymous.

      I dont set the rules for the 500th time - the company does and the do it for good reasons.

      We ran internal IM servers for over 2 years - when we looked at the traffic earlier this year we found about 1% work related stuff - thats after 2 sexual harrasment suits in which IM harrasment was named.

      We stopped it as people clearly cannot be trusted to use common sense - this in a company where the average wages is $50'000 k and 80% of staff have a university degree.

      See you work for an IT company - likely a company in the business of software development - i don't we are a services based business. IT companies has a reasonable expectation that their staff are intelligent enough to know their limits - we don't have that luxury and after lawsuits we don't have the patience.

      The company culture is one of proffesionalism - it's a suit and tie workplace where the customer is our most important assett, the company doesn't monitor dress code (you don't follow it subtle peer pressure will pull you into line), they don't spy on employees (we just don't allow IM and we strip .mov and some other attachments for legal reasons (afformentioned lawsuits included exposure to pornography in the workplace)

      The company has a reputation as being the most porffesional and succefull in our business feild world wide - and they made a decision at global level (we have some 15'000 employees) to formulate policies and apply them - us as IT Managers enforce these - thats the job you take on when you are a manager - something i doubt you have ever been

      Thanks for your comment - but please next time - use a username and i will listen to what you say without dismissing it out of hane -anonymous opinion is worth the same as free advice.

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    11. Re:simple solution by q-soe · · Score: 2

      No i would not employ you - if you go into any job interview unprepared to sign a AUP or Policy on Corporate systems usage then you won't get a job with a modern corporation - they all have them.

      And anyway in my mind if you are the sort of person who needs IM or they don't work then i would be paying you a lot less than double - thats asking an employer to pay you more for actually doing the job they hired you for

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    12. Re:simple solution by q-soe · · Score: 2

      I agree with you on the big corporates - too many people can drop thru the cracks - we would prefer not to monitor as frankly it's a pain in the butt with logs and cleaning out quarantined stuff, i don't 100% agree with the policy but i have to enforce it - farnkly at times it's a pain.

      Im lucky that i have good guys.

      I have read Peopleware - the suit is only part of this company - we deal in big dollar value transactions and the company used to be a partnership - so the dress code is a hangover from that - plus when a client is spending $100 million with you they expect you to dress like that.

      We drive proffesionalism in many ways, we ecnourgae people to study, to conbtribute (many of our staff write white papers and industry articles without being encouraged) we encourage staff to recruit people themselves - if they know someone good then recommend them. The company credo is simply to be proffesional in all dealings at all times - be ethical and honest and make commitments to clients and deliver.

      Unfortuntely some people abuse it and we end up with policies like this, it hurts.

      I understand you wouldn't like to work here, hell i can see what you mean - the thing is i think that this setup would not work for an IT company (we're not one) and for programming which IMHO by defenition has to be more flexible and open. We have legislative and legal controls on us and procedures to follow.

      The thing is that as a SUpport Tech when you want to take the next step up in management you eventually have to work for a large corporate.

      This one's actually really good, excellent pay, great work environment and a lot of extras - we give all of our staff open net access, we give them all speakers on their desks and install winamp (they can't donwload MP3's but they can bring in their own) , i have a boardroom here with surround sound, 12foot screen and DLP prohector where we run DVD's every friday afternoon - drinks are for all and free with a full bar, and the list goes on

      We simply ask people to follow some simple rules and you know, no one has ever complained about them as they are really common sense.

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    13. Re:simple solution by q-soe · · Score: 2

      my spelling sucks - i live with it - i spell check everythig i write for print etc but when i write a post i don't

      BTW i know this might be important to you but IMHO picking on spelling and grammar is pedantic from someone who posts as an Anonymous Coward

      --
      I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
    14. Re:simple solution by dublin · · Score: 2

      The employer pays you to work, there are NO work reasons (cut the crap about tech support IRC and suchlike - i've heard it and seen what these guys talk about - there's no tech support going on at all - its chatting) for IM clients that i can see other than wasting time.

      Two things:

      1) It's the company's netowrk, they bought it, built it, and paid for it for the good of the company. They can allow or disallow anything they want, any time they want, for any reason or no reason.

      2) I've never seen a "legitimate" use for chat/IM. Typically, it is used simply to continue one's social life (usually miserably dreary) through the workday without raising so many eyebrows as several calls an hour would. Chat and IM area blight upon the Internet - personally, I'm in favor of blocking this crap everywhere, not just at work. (I have observed a striking, nearly 1:1 correlation: People who use IM are more likely to claim things they cannot really do or deliver on - they will then use IM as a crutch to attempt to leech the knowledge of others rather than simply learning for themselves. Top producers (whether coders, designers, or marketing folks) NEVER use IM. The correlation is nearly perfect. I don't know why...

      --
      "The future's good and the present is nothing to sneeze at." - Roblimo's last ./ post
    15. Re:simple solution by Godeke · · Score: 2

      I find your attitude interesting. I work in a geographically distributed team and we do 90% of our conversations in IM. E-mail is too slow, and telephone too intrusive to ask the trivial questions that come up all day during software development. Perhaps we are more mature, or perhaps we are boring as all get out, but we almost never have anything unrelated to programming to discuss via IM.

      Maybe a bigger issue you have (if you truly hire programmers) is to hire professionals who are on task without a whip and chain. With our programmers working from several states, we rely on output to determine of someone is slacking or not. If output suddenly drops and I didn't have a day filled with technical questions about the troublesome area, I know somethings up. But arguing that IM is useless except for wasting time is an luddute argument. Perhaps e-mail should be blocked too? They could be using it send jokes. Maybe the water cooler should be removed... someone might get the idea they could have a conversation!

      --
      Sig under construction since 1998.
    16. Re:simple solution by TheTomcat · · Score: 2

      Every corporate site I have been at, will block port 22 outbound.

      Most, however, don't block gopher, and it's pretty easy to set up sshd to listen on port 70.

      S

  11. Companies have AUPs for a reason by Zeddicus_Z · · Score: 4, Insightful

    People think Instant Messages are like phone conversations - no record is kept, they can say pretty much what they like. People used to think the same about Corporate email too.

    Nearly every company today has an Internet Acceptable Use Policy. Said policy covers allowed surfing habits (work related only, etc), as well as appropriate email useage (no sexist jokes, spamming of jokes). Once companies realise that IM traffic is essentially the same as email, they will need to incorporate policy on usage into their existing AUP.

    Naturally there's privacy concerns here. People don't like their every word and action at work scruitinized. However, as Pamela Housley (director of compliance at Thomas Weisel Partners investment banking firm) said in the CNN article,'It's just easier to archive it all. I don't have the manpower to have somebody look at this all day long.' This will hold true in most cases.

    Most companies already archive all email sent/received by work accounts as a matter of course. However, that's not to say people actually read all those emails. They're there with the sole intent of keeping a record to cover the company's ass if something goes wrong - such as a client accusing an employee of doing something they were not asked to do. If said employee can turn around and say 'I was asked to do it via email, and HERE IT IS!', the company is fine.

    Face it - IM traffic sent/received at work will end up being logged as a matter of course. It has to if companies want to keep themselves out of a legal quagmire. However, just because your communication via IM is logged, doesn't mean someone is going to actually violate your privacy by reading it. In fact, most AUPs specifically prohibit the reading of another's work communications without the proper authorisation.

    Keep in mind that you're using work assets. Keep in mind that you can, and will, be held responsible for abuse of said assets. Stick to the AUP, and everything will be rosy.

    --
    Janie took my gun...
  12. Why would a company NOT ban IM? by Nonesuch · · Score: 3, Interesting
    Why would anyone be using any sort of instant messanger at work? I really am curious. Do these people have nothing better to be doing?
    There might be a 'business case' for supporting IM at work, but just about every study I have seen admits that 80% of messaging done at work is non-work-related.

    Generally slackers will abuse IM just like they will abuse 'free' phone calls -- to stay in touch with friends and family, make plans to go out after work, or just idle chat.

    It can be difficult to implement a technical ban on instant messaging, webmail, etc. There are two many different services using different protocols and different servers to easily create firewall or filter rules to block them all.

    AOL Instant Messenger is an interesting example. The AIM client is very persistent in trying to establish connectivity with their servers. First it tries the 'official' OSCAR protocol on port 5190, but if that fails, it tries a high port, and also FTP, SSL, and other protocols that many firewalls permit unrestricted outbound client access.

    1. Re:Why would a company NOT ban IM? by York+the+Mysterious · · Score: 2, Insightful

      Tip for blocking AIM on Windows. Deploy all your computers with login.oscar.com in the hostfile and have it point to 127.0.0.1. This is what I have done for my school and it pretty much kills AIM. That or make a static entry in your DNS server that points to some bogus address. There's way to deal with AOL. It is quite good at getting past firewalls, but there are still ways...

      --

      Tim Smith - Ramblings from Nerd Land
  13. ;-) is all you need. by XBL · · Score: 4, Funny

    After every questionable comment you might make in a message just put ;-). Problem solved.

    For real though, I really don't care if people see my IMs. 99% of it is just jibber-jabber anyway, so who cares.

    If your are dumb enough to write messages like "My boss is an asshole" over IM, then that is your own fault if your get busted. ;-)

  14. Jabber + SSL is almost worthless. by Anonymous Coward · · Score: 2, Informative
    Jabber over SSL would solve this problem.
    You'd think it would.
    But you would be wrong.


    The problem is that none of the Jabber clients implement the SSL protocol fully, and are vulnerable to 'man in the middle' attacks. They do not take the most basic precautions that you would find in any web browser (except Lynx, Lynx has this problem too).

    I explained the vulnerability in a presentation at JabberCon 2001, and the client developers have still not taken the basic step of including some mechanism for validating the server certificate, much less added support for client certificates.

    Jabber is interesting, and perhaps an improvement over other IM protocols, but the security is only halfway there.

    1. Re:Jabber + SSL is almost worthless. by Bronster · · Score: 3, Interesting

      No one at work is going to be setting up elaborate forwarding systems for man-in-the-middle attacks.

      You run into the script-kiddie fallacy here. Nobody is going to go to all the effort to find out what services I'm running on my machine, then look up all the possible exploits on the internet and patiently try each one. Of course not, they're going to download a script kiddie tool that scans entire netblocks and systematically tries all known exploits.

      Similarly, companies are going to install 'snoop plugin for NT-firewall/proxy', and automatically snoop. I doubt they wrote the firewall modules they're currently using to snoop IM's, and installing a 'SSL proxy' doesn't take any more effort, just one unscrupulous software developer to produce and sell the plugin.

      Of course nobody will bother unless there's enough people using the protocol you're using to sell that plugin - so find an unknown protocol and you'll be (relatively) safe.

  15. IM Use at Work by Renraku · · Score: 2, Insightful

    IM use at work should be monitored only if sensitive information could possibly get out through that route. But if you're going to monitor IMs, why not monitor email, phone usage, have searches upon arival and leaving, and so on? I used AIM when I had a job to communicate and plan stuff mostly, of course I used it for friendly chatting as well, but tech supporting is autonomous to me.

    --
    Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?
    1. Re:IM Use at Work by treat · · Score: 2
      if you're going to monitor IMs, why not monitor email, phone usage, have searches upon arival and leaving, and so on?

      This is pretty standard. Most large corporations monitor email, search people randomly (and sometimes always) on arrival and leaving. All monitor phonecalls if they feel like it, but rarely record every conversation simply because of the effort involved.

      You've never worked for an employer that searched you upon arrival and leaving?

  16. Jabber Intranet by XBL · · Score: 2

    One solution could be to just setup jabberd (on any machine) to run on *only* your local network. Very easy to do.

  17. encrypting won't stop you from getting in trouble. by garcia · · Score: 3, Interesting

    just b/c you encrypt your convo's does NOT mean you will not get in trouble for what you say.

    I seriously suggest that anyone who IMs at work should stop. If you know your company monitors email, etc, I could only imagine that you encrypting your sessions would raise their suspicions even higher.

    If you are that worried that you feel you should have to encrypt, you probably shouldn't be doing it at all.

    Just my worthless .02

  18. Tunnelling by drbyte · · Score: 2, Interesting

    I would think that tunnelling via SSH would solve most of the problems.

    I currently SSH tunnel for IRC, but for IM related software, I can't seem to SSH tunnel and get the relevant ports forwarded.

    Anyone have a good idea for doing this?

    But I'd think that my IRC connections are rather well encrypted.

  19. I consider the instant transcript a "feature" by phoneboy · · Score: 4, Informative

    First of all, the only reason I use IM these days is for work-related purposes with co-workers on an internal Jabber server. Okay, we do our share of chatting that's not exactly work-related, but who doesn't have f2f conversations with people at work about things that have nothing to do with work?

    In any case, why I consider the instant transcript a "feature" is because my co-workers and I do tech support. We talk to each other frequently about customer issues. These transcripts often contain useful troubleshooting information. It seems awfully silly to type something more than once, so once a conversation is done, it's copied straight from Jabber into a case note. We usually do not make those kinds of notes viewable to customers, but they are good for internal documentation.

    For those of you who have issues with your employer "snooping" on what you're doing, I would not expect any sort of privacy with respect to your computer usage at work. However, your employer needs to tell you your computer usage is subject to monitoring. Employers who fail to notify employees of monitoring are subject to serious trouble if they decide to take advantage of any information they find out as a result.

    -- PhoneBoy

    --
    The views expressed herein are not necessarily those of anyone, including the poster.
  20. I still don't get this.... by Peridriga · · Score: 5, Insightful

    Privacy at the work place...

    You are in a building that you don't own..
    You are sitting in a chair that you don't own
    You are using a computer that you don't own
    You are using a network that you don't own
    You are using bandwidth that you don't own

    Why do you have any expectation of privacy?

    It's simply a given.... If I am talking on my cell phone in the middle of the IT department I have no expectation of privacy...
    If I am 'yelling' my conversations over the network why do I have expectation of privacy...

    If I want to chat personally or sell company secrets I will do it at my home where I DO have privacy... But, not at work

    1. Re:I still don't get this.... by The+Cat · · Score: 5, Insightful

      Why do you have any expectation of privacy?

      Because you're a human being with human rights. One of those rights is freedom of speech, and part of that freedom is the ability to control when, where and to whom to speak. The speech is what should be protected, not the company's stupid network.

      If they don't want to hire people, fine. Let them buy an M$ wizzzzzzzard to set up their databases and sit in meetings. But if they want hard-working, knowledgeable, imaginative people, then they are going to have to accept the fact that they are HUMAN BEINGS, not machines.

      Just because you're in a "building you don't own" doesn't mean you have to hand over control of your entire life to some middle-manager.

      People are people FIRST, then "employees." This "the company rules the universe" routine is getting REALLY fatiguing.

    2. Re:I still don't get this.... by Wavicle · · Score: 2

      IANAL: There are some circumstances under which the law grants you "reasonable expectation" of privacy. For example, your employer absolutely may not tap in any way a bathroom or changing room (say if your workplace had a gym).

      Of course the bathroom is the easy one. Things start going down hill from there. The courts have general held that people have a reasonable expectation of privacy on the telephone, and employers are usually barred from recording calls to/from an external source. Hypothetical example: An employee waiting to hear the results of a VD test from their doctor will probably want the doctor to call them as soon as the results are in, but won't want it to be management's hot gossip of the week. The employee has a reasonable expectation of privacy when their doctor calls them on the phone whether it is at work or home.

      When you get to email, the courts don't generally find personal issues which need prompt notification are transmitted via email. So the conditions under which you would need an expectation of privacy are far fewer, so monitoring internet crap is usually acceptable.

      --
      Education is a better safeguard of liberty than a standing army.
      Edward Everett (1794 - 1865)
    3. Re:I still don't get this.... by dgroskind · · Score: 2

      The employee has a reasonable expectation of privacy when their doctor calls them on the phone whether it is at work or home.

      Legally perhaps, but in practical terms employees should assume their employers are listening and act accordingly. Individual employees are virtually powerless when dealing with their employers unless they are in a union and their actions are protected by the contract.

    4. Re:I still don't get this.... by osgeek · · Score: 2

      "Freedom of Speech" (in the US sense) is the right to not have the government restrict your speech, since eventually it will impinge upon your political speech, which would be bad.

      It really has nothing to do with your employee/employer relationship.

    5. Re:I still don't get this.... by anthony_dipierro · · Score: 2

      Because you're a human being with human rights. One of those rights is freedom of speech, and part of that freedom is the ability to control when, where and to whom to speak.

      Another is the right to enter into contracts where you agree to limit your speech. If that contract is excessive (never talk again), or illegal (don't tell them about the ammonia we put in cigarettes), you might get out of it. But if that contract is simply "don't use our network for personal conversations", then it's a whole different story.

      If you want to speak freely, don't sign contracts agreeing not to. If you want job security, make sure you sign a contract giving it to you. If you want privacy, make sure that a) your company signs an agreement to give it to you, and b) you have the sole administrator password to your machine.

      If you want a job, ignore all the things I said above. Or be prepared to not have many choices.

    6. Re:I still don't get this.... by The+Cat · · Score: 3, Insightful

      But these "contracts" are almost never written. They are decrees delivered from the raised dais of management, usually in the form of a memo.

      To expect to isolate someone from all "personal" conversations during the work day is an unjust exercise of control, basically for the sake of control. It really has next to nothing to do with the company or the work.

      It certainly doesn't give the employer the right to the contents of that conversation.

      For most of the people in this country, a job is a necessity. To withhold necessities from people in exchange for their abdication of their inalienable (an important word) rights is to offend those rights to the point of denying them altogether.

      No person, employer or otherwise, should be empowered, either by necessity or choice, to deny the basic rights of another person.

    7. Re:I still don't get this.... by The+Cat · · Score: 2

      Freedom of speech is also the right to not have another person restrict your speech, otherwise it is no freedom at all.

      Why is the employee/employer relationship entitled to so many exemptions from the basics of every other element of society? What if a non-employer corporation sought to restrict the speech of people? The screams would shake the Earth.

      Why is it acceptable then for an employer to do the exact same thing?

    8. Re:I still don't get this.... by detritus. · · Score: 2

      Granted, but the company is in a country they don't own either. Companies at one time had alot more freedoms, but because they exploited those freedoms to their greedy advantage, (especially on employees) restrictions and regulations were brought in.

      I think people expect privacy just because of the handful of laws that protect workers otherwise (minimum wage, discrimination, etc). While the privacy rights may not exist, there's always a chance they someday might.

    9. Re:I still don't get this.... by anthony_dipierro · · Score: 2

      But these "contracts" are almost never written. They are decrees delivered from the raised dais of management, usually in the form of a memo.

      True, but most people don't have real employment contracts at all. Usually employers can fire employees for any non-discriminatory reason, and at most all they get is two weeks severance pay. If you want to be able to speak freely and still keep your job, you need to get that put into your employment contract.

      To expect to isolate someone from all "personal" conversations during the work day is an unjust exercise of control, basically for the sake of control. It really has next to nothing to do with the company or the work.

      Possibly, although there are certainly some circumstances where allowing any unaudited outside communication is dangerous. But the point is that you chose that job. No one is forcing you to work there.

      It certainly doesn't give the employer the right to the contents of that conversation.

      Unless your employment contract that you signed says that the company reserves to right to record any communication you send over their network (or some lawyerly version of that).

      For most of the people in this country, a job is a necessity.

      Sure, but a job in a particular industry, let alone a particular company, is not a necessity. If you and your coworkers aren't good at negotiating employment contracts, maybe you should think about hiring someone else to negotiate your employment contracts for you.

      No person, employer or otherwise, should be empowered, either by necessity or choice, to deny the basic rights of another person.

      What are these basic rights exactly? It seems to me like you've made just about every contract illegal.

      If you want to have rights in this society, you have to stand up for them. There are still good places to work here in the United States. They may not pay as well as selling your soul to the company (who are waiting there to sell plasticware), but for some people it's well worth the cut in pay to gain the increase in personal freedom.

    10. Re:I still don't get this.... by The+Cat · · Score: 2

      If you want to be able to speak freely and still keep your job, you need to get that put into your employment contract.

      It would be redundant. Employment contracts that contradict the Bill of Rights are void.

      Possibly, although there are certainly some circumstances where allowing any unaudited outside communication

      In such a case, where there is a legitimate business need, restrictions on what a person is allowed to say are acceptable, provided it is an agreement. But an agreement by default that employees are to conduct not a single personal conversation at work for the entirety of their career is unjust.

      No one is forcing you to work there.

      No, but a person's rights follow them wherever they go. If a person chooses to work somewhere, a person chooses to bring their humanity with them, and also their rights. Again, the word "inalienable" comes into play here.

      What are these basic rights exactly? It seems to me like you've made just about every contract illegal.

      Freedom of speech, press, religion, privacy, against unreasonable search and seizure, due process, etc.

      Speech is the issue here. Who pays for the communications system is irrelevant. Freedom of speech supersedes who paid the phone bill.

    11. Re:I still don't get this.... by sql*kitten · · Score: 2

      Because you're a human being with human rights. One of those rights is freedom of speech, and part of that freedom is the ability to control when, where and to whom to speak. The speech is what should be protected, not the company's stupid network.

      By that argument, a newspaper editor has no right not to publish your letter. It's your right to free speech, right? Wrong. The right to free speech means that the Government won't send armed men to assault you if your criticize it. It's nothing to do with the right to use other people's property in ways that they do not agree to.

      If your company says, you cannot use your personal mobile phone to make a personal call during your lunch break, then we have a problem. I'm not aware of any company that says that.

    12. Re:I still don't get this.... by Peridriga · · Score: 2

      Yes

  21. Logging is mandatory by Glorat · · Score: 3, Informative

    I've worked at a certain big investment bank over the summer. Internet access there was completely firewalled away except for a port 80 HTTP proxy server. Now, one could tunnel IM programs through this successfully but even then, the company has a zero-tolerance policy that bans any use of IM programs.

    There is a very good reason for this. Apart from the usual virus problems, it is often *mandatory* by law for investment banks to log all communications between employees and clients, just like the article says. It is well known that all telephone calls are recorded for this reason. All proxy requests are naturally recorded and scanned for port and external mail use (also against company policy). Allowing IM would equally thus be in violation of company policy and legal requirements. Unless of course... if a system was introduced where all messages could be reliably logged and traced.

    If you still aren't convinced about these policy issues, consider this. In a IB, if your phones are tapped, all web access is logged and you know it, then perhaps consider that logging IM isn't such a big extra step.

  22. My company and the last place I worked by Anonymous Coward · · Score: 2, Informative

    The last place I worked was a dying publicly owned company on the Canadian Stock Exchange. As one of 3 IT guys in this software company of 100 high-high-maintenance clients, I spent a lot of time monitoring my fellow employees for news of the companies impending doom.

    I discovered that the 'promised-management-positions' crowd was keeping close tabs on their fellow employees as well. Monitoring exactly how long each of us worked, took breaks for, (and of course) never mentioning the major overtime we put in.

    It's funny, because between them monitoring us and talking all day with numerous online boyfriends - the management hardly did any work. We on the other hand managed to keep 100 clients happy, fix the "Interactive Unix" network so that it didn't die each and every day, *and* format all of their MSN chat logs for easy reading off a floppy disk when the inevitable day came that we would quit.

    and man, those chat logs were good!

    Once we left, we started our own Software Company and are almost ready to release software exactly for companies like that. Network Security & Productivity monitoring software. I wish we had a package like this when we were there, but don't get me wrong - NGREP worked pretty well too.

    NGREP src 192.168.10.3 or dst 192.168.10.3 -ql "MSN-IM-Format" >log.log

  23. Ah yes by The+Cat · · Score: 5, Interesting

    The famous workplace, where your freedom is checked at the door.

    For people so concerned with freedom, it is astonishing that the entirety of a person's basic rights are handed over like a movie ticket once the workday begins.

    And to top it all off, everyone DEFENDS this by saying, "well, they sign your paycheck."

    Newsflash: signing a paycheck != control someone's life.

    Here are people who tell you what to do 40, 50, 60 hours a week. What time to sleep. How long to spend eating. What kind of house you can buy. Where you must live. What to say. How to dress. How many phone calls to make. What web sites to visit. And so on. It's worse than grade school. If you don't like it, you're "downsized."

    Personal life is not to interfere in the workday. No personal activities of any kind are to be conducted at work, unless you're a manager and you have kids. Then you can "take the afternoon off" or leave early on Friday any time you feel like it. All time off is given begrudgingly, even if it is pre-approved.

    Now they'll just help themselves to every word typed or spoken during the workday. Excuse me, but why is the workplace exempt from a person's inalienable rights? Why are companies allowed to treat people this way? Why is a paycheck carte blanche to control someone's life?

    If it isn't company business, PAYCHECK OR NOT, it isn't company business. Period. People should be given the freedom to be people before corporate drones.

    1. Re:Ah yes by ryanvm · · Score: 5, Insightful

      If it isn't company business, PAYCHECK OR NOT, it isn't company business. Period. People should be given the freedom to be people before corporate drones.

      Who are you, Bodhi from Point Blank?

      No one forces you to take a job. When you do, you engage in a contract with your employer. It says I will provide X amount of hours of labor for X amount of wages. If you are fucking off chatting with your warez buddies on AIM, than you are not fulfilling your end of the bargain. You are ripping off your employer. Period.

      If I pay someone to dig holes for me for 1 hour, then I am entitled stand beside him and make sure he digs for that hour. Even moreso if he's using my shovel. Why do you think that because you work with computer equipment that you are special? It's the same thing.

      Excuse me, but why is the workplace exempt from a person's inalienable rights?

      I don't think you understand. You do not have an inalienable right to use other people's equipment to chat on the Internet. If you want to do that - do it at home, where you pay for it.

    2. Re:Ah yes by Jerf · · Score: 2

      Note to moderators: The parent was not a troll. I'd say it's a decently reasoned opinion.

      For comparision, here's my take on the issue. First, I'm a bigtime privacy wonk. Second, despite that, I still believe that a corporation can pretty much do whatever it can get away with to its employees legally, and that legal action should NOT be taken to 'correct' this.

      The fact of the matter is we have a perfectly fine set of union laws, which provide protection. This is a union issue. If you don't want to be monitored like cows, make your union make an issue out of it. It's stress inducing, it's probably a waste of company resources (after a certain point), it's probably not a net business gain (after a certain point) anyhow, rigid rules rarely match reality, it's not hard to come with counterarguments.

      But until people care, and not just a bare minority, nothing will happen. In this case, I am actually against laws... they'd only make things worse. (Not that you were proposing them, I'm just giving my position for comparision to yours.)

    3. Re:Ah yes by The+Cat · · Score: 2

      No one forces you to take a job.

      No, but there is a rather compelling incentive to keep a job, and the draconian restrictions on your every working minute are usually not discussed until well after the W-4 has been signed.

      chatting with your warez buddies on AIM

      Objection. Assumes facts not in evidence.

      This is called "reductio ad absurdum." The proposed regulation is to restrict ALL personal conversation during the work day. How about a mother calling the school to discuss a pick up time with the principal? Isn't it equally absurd to suppose that an employer is within their rights to force a mother to leave her own children stranded somewhere? Or should she arrange for her children on her own time? lol

      Why do you think that because you work with computer equipment that you are special?

      I have a better question: Why do employers think that because they distribute paychecks that they are entitled to ignore the basic dignity of the people they employ and attempt to control their lives?

      You do not have an inalienable right to use other people's equipment to chat on the Internet.

      Fine. Does an employee have the right to eat lunch at their desk, or should they have rental for the area deducted from their paycheck? Does an employee have the right to use the restroom? Should they pay to park their car in the office parking structure? None of those areas belong to the employee either. No one is forcing the employee to drive their car to work. No one is forcing them to eat lunch either.

      If employers want to continue to develop this adversarial relationship with their employees, that's fine. I certainly hope they don't plan to gripe when morale sinks to 0 and/or all the qualified people quit because there is someone standing next to them all day making sure they fulfill the letter of their contract.

      All that said, it doesn't change the original point. Employer or not, they do NOT have the right to regulate another person's speech.

    4. Re:Ah yes by Keeper · · Score: 2

      You havn't worked much in your life have you?

      The company has a right to dictate how it's resources are used.

      Most companies WANT you to eat at your desk -- less time out of the office, more time working. So they do what they can to encourage that behavior.

      Many companies located in areas where parking is scarce charge their employees parking fees. Albiet, usually at a cheaper rate than the local lots. Don't like it? Walk, ride a bike, or take the bus.

      Depending on the type of job you work, restroom breaks are regulated, and are normally restricted in frequency and duration to the limits the law allows (or whatever your labor union negotiated).

      And an employer CAN regulate your speech when it involves company business. NDA's are a prime example. They can't do shit about your political opinions, but they can tell you not to talk about it on company time. They can also terminate you for telling off a customer.

      That's the way it is. The time at which you sign your tax papers doesn't mean shit. If you don't like it, quit. If you don't want to quit, get over it.

    5. Re:Ah yes by The+Cat · · Score: 2

      You havn't worked much in your life have you?

      lol Whatever.

      The company has a right to dictate how it's resources are used.

      Up to the point where it infringes on an employees rights. This is not arguable. An employer has to abide by the same rules as everyone else.

      Most companies WANT you to eat at your desk -- less time out of the office, more time working. So they do what they can to encourage that behavior.

      Oh, so now they can pick and choose when and where to trample a person's rights?

      charge their employees parking fees... restroom breaks are regulated, and are normally restricted in frequency and duration

      lol "Well, there went the last of the reasonable employees"

      And an employer CAN regulate your speech when it involves company business. NDA's are a prime example.

      Fine. As long as it's an agreement and it involves company business. When it is NOT an agreement and/or does NOT involve company business, the employer's interests, and therefore their authority, stops.

      That's the way it is.

      Well, it's not the way it should be. People should not have to surrender their freedoms in order to make a living.

    6. Re:Ah yes by Kallahar · · Score: 2

      On a similar note, my cousin had a computer at home that his company supplied. He knew it was being monitored, and he wanted me to disable the monitoring so that he could use it for personal surfing at night (off hours). I told him that since it was the company's computer, and the company's internet connection, it was really up to them to decide company policy. I suggested that he get his own computer and connection, or to work it out with his company to let him use it for personal use. In the end, he left the company.

    7. Re:Ah yes by ryanvm · · Score: 2

      I've never seen the need to treat my employees like elementary school students or indentured servants.

      I agree with you completely. Treating people like that would be counter-productive and inconsiderate. But it would not be illegal.

      I was responding to some guy who thinks that employees have an inalienable right to private communications while using other people's equipment. They don't.

    8. Re:Ah yes by Keeper · · Score: 2

      Since when is sending your buddies IM's on a company computer using a company network on company time a "right"?

      Using a company phone on company property on company property isn't a right, so why the hell is doing the same thing over a computer any different?

      Spending 7 hours a day talking on the phone with your friends would get you fired, no questions asked. Why is doing the same thing on a computer any different?

      Some places suck to work at. Find a better job if you don't like it -- I refuse to work at a company that regulates bathroom breaks or monitors communications. If you can't find a better job, the problem is either with you or the fact that no company offers a better set of standards, in which case it's time to join a union and start fighting for what you believe to be right.

  24. here is an easy, but less-reliable, transfer... by AnimeFreak · · Score: 2

    ...method!!!

    http://www.guerrilla.net/reference/biological/rfc3 043.html

    Try logging that! Then again, the company could shoot the birds down or fire you for having birds in the office. Or to make matters worse, the bird getting hurt along the way (like flying into a window while trying to send the packet).

  25. Companies destroy e-documents by Gumber · · Score: 2

    while companies may archive e-mail, I think many more have a policy of distroying e-mail and all bakups after a certain retention period. Critical messages are explicitly archived, along with other documents.

    They destroy e-mail archives because they don't want it to be used against them later. The roasting Microsoft got over internal e-mail has put the fear into them (if they didn't have it already).

    The same will likely hold for IM traffic, but it is still safe to assume that it will be logged and retained for some period of time.

  26. Your "likeness" and natural copyright by hyrdra · · Score: 5, Interesting

    This may sound strange, but if a company is recording your chat sessions, instant messages, or e-mail communications, you can sue them for copyright infringement.

    Sure, it would get all the merit of some of the recent patent lawsuits, but it's perfectly legal. At work, you have no expectation of privacy and often you even explicitly waive these rights by AUPs, as others have mentioned, so you have no legal high ground.

    However of all the AUPs I have seen, none mention the property transfer of your communications, which are effectively your thoughts and are unique to you. This is called your "likeness". You are expressing it in your messages and chat transcripts, and by your employer snooping on you and storing records, they are effectively "copying" your copyrighted material, which you can claim copyright to.

    Unless you're in a contract situation, the only works your company owns are those, which it has commissioned. Despite popular belief, it doesn't own everything you do at work -- only the work from your assigned tasks/projects/whatever.

    I am no legal expert by any means, but at lunch with a lawyer friend I brought this issue up, and he said if he had a client in this situation he would have whatever logs found non-admissible due to copyright infringement. He then told me about likeness and how it can be used against an employer and possibly even to be on the plaintiff side of a suit. I found it interesting he would challenge this privacy issue from this interesting angle.

    I guess you're best actually doing work while at work. If you must have security, use the various methods of encryption. Don't be stupid. :-)

    --


    "I'll just chip in a bit for RedHat: I actually have that installed on my university machine." - Linus, '95
    1. Re:Your "likeness" and natural copyright by bmetz · · Score: 2

      Wrong. While on company time you don't own your thoughts and you especially don't own what you write. If you create the world's most effective widget in your cubicle while you should be working on something else, guess what? Your employer owns the widget. Or at least that's the standard contract..

      --
      What did you eat today? http://www.atetoday.com/
    2. Re:Your "likeness" and natural copyright by SuiteSisterMary · · Score: 2

      Nah. Creation during company time, on company equipment, means that you're creating for the company. If nothing else, all this would do is make sure that 'work for hire' becomes standard in employment contracts, or simply remove IM, or Internet access in general, from everybody's desktop.

      --
      Vintage computer games and RPG books available. Email me if you're interested.
    3. Re:Your "likeness" and natural copyright by Kallahar · · Score: 2

      ** read your contract **

      Some companies do indeed own everything you say/do/think while at work. Some even try to own what you do outside of work. Read the fine print in your contract to make sure you know YOUR rights, don't assume that your rights are the same as some other guy on the internet!

      Sueing your company for a DMCA violation would be cool though :) I hope there's some way to do it to the RIAA :)

  27. First email, then URLs, then IMs... by Ankh · · Score: 2, Interesting

    In the late 1990s companies started to monitor their employees' electronic mail, in case anyone was not working, or was not towing te corporate line.

    Then they started to watch where people surfed. After all, employees were not executives, they could not be trusted.

    In 2002 they started to monitor Instant Messages and to log them all.

    In 2004 software to trnascribe telephone calls became common, and these too were logged.

    By the end of 2010 and the unbiquity of the thought transponder, the slavery of the employee was complete, and all human spirit was destroyed in the never-ending quests for profit and longer golf sessions.

    All employees dressed identically, lived in identical houses with identical husbands, and wore identical corporate socks.

    Is this the future we want?

    How do we tell the corporate world that life is about people, not profit? The joy of sharing, of living in a community, of being alive, that is what matters. Take off those corporate socks and be free!

    (is your postal mail is being monitored too? did you have rights, once?)

    It's easy to say, this seems reasonable. It's hard to take a stand for what seems right. Do it anyway.

    --

    --
    Live barefoot!
    free engravings/woodcuts
    1. Re:First email, then URLs, then IMs... by Cid+Highwind · · Score: 2, Insightful

      As long as people buy into the modern advertising myth that happiness is found in the neverending pursuit of More Stuff(tm) they will be slaves to the corporate whim.

      --
      0 1 - just my two bits
  28. Re: Tunneling by pbryan · · Score: 3, Informative

    I currently SSH tunnel for IRC, but for IM related software, I can't seem to SSH tunnel and get the relevant ports forwarded.

    Assuming you have a recent version of OpenSSH, follow these instructions:

    1. Run ssh -D 1080 hostname. This causes ssh provide a SOCKS v4 proxy services when connecting to localhost on port 1080.

    2. Set your IM client to use your SOCKS v4 proxy server and point it to localhost on port 1080. Most IM clients support the SOCKS proxy protocol.

    3. Chat.

    --

    My car gets 40 rods to the hogshead, and that's the way I likes it!

  29. What constitutes permission? by m_evanchik · · Score: 2

    what constitutes permission for fair use?

    1. Re:What constitutes permission? by m_evanchik · · Score: 2

      what I mean is, when is it okay to post nude pictures on the internet? And won't you be embarassed when your kids see 'em, especially the pictures their father took the nights they were conceived?

      Seriously though, how much privacy should we be able to insist upon.

      Certainly plenty when our naked bodies are concerned.

  30. codetalking ... by beanerspace · · Score: 3, Interesting

    My father used to tell me stories of when he was stationed in WWII in the Aleutian Islands, preparing as a SeaBee for the invasion of Japan. One of the stories that continued to amaze him was the deployment of Native Americans to handle communications, now populary referred to as Code Talkers.

    Not only did they transmit messages in code, but they added a nice little touch, all transmissions were forwarded in their native dialects. Both my father and I would chortle at the prostpect of some enemy intercept trying to figure out Cherokee.

    It makes me wonder, especially when you consider the costs of snooping everone's transmissions ... if it just wouldn't be too expensive if we not only encrypted our transmissions, but perhaps had an IRC in which we could roll our own dialects via tools like Bison in which only you, and your buddy on the other end would possess the necessary grammar file.

    Sure, I'm sure the employer and their lawyers could still crack it ... but perhaps the process would become so expensive that they'll just move onto hammering the putz down the hall who continues to spew open text.

    1. Re:codetalking ... by ImaLamer · · Score: 2

      This would be similar to a one-time pad.

      The best way to encrypt communications would be to write a one-time pad and hand it to your buddy everyday. [maybe you e-mail from home it in the morning using PGP?].

      But we are getting off the subject. One aspect is the fact that your IM's become court record. The other aspect is the fact that your employer doesn't want you to do something on their computers.

    2. Re:codetalking ... by ImaLamer · · Score: 2

      My point is this:

      Code talkers are using a OTP because only they knew it. It couldn't be analyzed and it was never broken.

      The OTP sent from home in the morning would let you both go to work or whatever and use it.

      Why not just use PGPhone?

  31. Rubbish by cygnusx · · Score: 2
    From the article: "[Monitoring] changed the employee behavior. Their productivity went up," she said. "They were a little bit more careful with their communication. It will be the same with IM."
    Yeah, it changed it all right. Now they're back to office flirting and gossip via good ol' F2F, the water cooler, and little pieces of paper.

    What's next? X10 cameras in the workplace? :-)

    Say, all the productivity benefits of 'computerization' couldn't have been due to the freedom people using them found to work at their own pace, could it? It's unthinkable that a guy is *more* productive for next two hours after a 2 minute IM conversation with his girlfriend, I guess. Nah, let's watch over every damn move they make. Make 'em think before they pick their own nose. That'll improve productivity, all right!

    Props to all BOFHs. You have a long and prosperous future ahead of you.

  32. Re:There are more implications to this... by q-soe · · Score: 3, Interesting

    "What about your instant messages being logged by companies who will then in turn use your information to make a profit"

    they can as they legally own anything you do, write or say on company equipment in company time (it's been proven - do a websearch on the subject)

    "Personal data can be stored and later used for blackmail"

    What ARE you doing at work and who do you work for - what company would actually do this.

    --
    I refuse to argue with Anonymous Cowards - if you want a discussion get an account....
  33. Traffic analysis by driehuis · · Score: 5, Informative

    Even when you encrypt your traffic, it will not protect you from traffic analysis.

    I happen to be the dude in between management and the users on my site. I refuse to eavesdrop on my users. Not all of my users realize it, but we've got a pretty liberal policy (don't break the law, don't be offensive to others, don't use excessive bandwidth during business hours; that basically sums it up).

    Some of my users know me for cracking down on porn or MP3 downloads, and think I'm reading their every keystroke. Because if I wasn't, then how would I know that they were doing stuff that they weren't supposed to do?

    The reality is, when I get complaints about Internet performance, I run some quick scripts on the logs to find out who is hogging the system. If, after eliminating the obvious business use connections, I'm left with a top ten and number two is downloading a gazillion of .xls spreadsheets from an server in Poland and all the URL's have /..%20%20/ in the path, I give that user a call.

    Usually, the user will accept the lecture that his contractual obligation to stick to the corporate guidelines is not optional. I sometimes learn through the grapevine that such a user thinks I'm a fascist. So be it. If other people can't work because of egregious abuse, I have to intervene.

    Do I even look at the stuff they're downloading? Not if I can avoid it. The only times I look at what they're downloading is when they start yanking my chain, giving me the go around that there is no law against downloading Warez or porn. Maybe there isn't, I've got no clue. I do know what's in their contracts though.

    Most of these issues are dealt with amically. People sometimes don't realize how big their impact on the corporate network is, and even if they do I usually let them get away with it if the abuse stops. They're usually pretty happy when I tell them I've got no clue what they were downloading, but could find out when forced to.

    Over the last year, IM became a bit of an issue because of the way their stupid tools communicated (if only they used persistent connections they'd fly right under the radar). At some stage, 30% of our proxies capacity was used to serve a few dozen IM sessions and it really started to hurt web performance.

    It's always funny when they let it escalate to management level, and I can at that stage let them rant about the invasion of their presumed privacy, and then drop the bombshell that I didn't even look at what they were downloading, and that it was trivial traffic analysis that gave them away, and that the reason they were in that meeting was because they incriminated themselves.

    --

    Bert Driehuis -- All I asked was a friggin' rotatin' chair. Throw me a bone here, people.

  34. Re:Not interesting and not true (OT) by hyrdra · · Score: 2

    This is totally untrue. Companys pay employees to work and provide a certain function, they *DO NOT* own them. This was discussed on Slashdot a few weeks back. Just because you are getting paid to do task A, and you do task B doesn't mean the employer owns whatever B is. At best it means you are a poor employee.

    Now they can own everything you do when you are under a contract that specifically states this (although it's rare and hardly inforceable, similar to contracts that force you to waive rights in sexual harrasment areas in favour of company appointed arbitration).

    It helps if you think of companies as people, which is kind of what they are legally. If I hire you to paint my house, and you instead work on a product that ends up selling millions, I would have no claim to that product. I WOULD have a claim to any damages I lost as the result of your working on this other task and for whatever I paid you if I can prove you didn't do your job.

    --


    "I'll just chip in a bit for RedHat: I actually have that installed on my university machine." - Linus, '95
  35. GAIM + PGP by kenthorvath · · Score: 2

    I always thought that it would be a nice feature for some of the open source AIM Clients to include automatic public key encryption as an option for those clients that support it.

  36. Block 22? Use 443 by wowbagger · · Score: 3, Informative

    If you have a server you control, and wish to be able to get an SSH session through a firewall that blocks the "standard" SSH port, place your SSH server on port 443 (https) - both are SSL, and most firewalls will happily let you establish the connection.

    That said - It's not spelled Foxtrot Uniform November, it's Whiskey Oscar Romeo Kilo - if you want to download porn or waste lots of time IM'ing, then do it at home. A quick scan of /., Freshmeat et. al. while waiting for a recompile is one thing, burning huge amounts of bandwidth downloading crap it another.

  37. Re:Not interesting and not true (OT) by anthony_dipierro · · Score: 3, Interesting

    Companys pay employees to work and provide a certain function, they *DO NOT* own them. This was discussed on Slashdot a few weeks back.

    The discussion a few weeks back was about work created outside the office. If it's related to your job, or it's done on company time, chances are it's owned by your company.

    If I hire you to paint my house, and you instead work on a product that ends up selling millions, I would have no claim to that product.

    That's not an employer-employee relationship, thus it's subject to different rules.

    Contractors by default have their works owned by them. Employees by default have their works owned by their employer.

  38. Re:Not interesting and not true (OT) by CodeMonky · · Score: 2

    Unless I use your paintbrushes and paint to come up with the new invention, which is normally the case with these "you created X on our time". You are using company resources to do create this magical product. Its one thing to do it on your own time on your own machines, a completely other to do it on your employers time on your employers machines.

    --
    --"Karma is justice without the satisfaction"
  39. Companies might be required to do this by treat · · Score: 2

    SEC regulations require that trading firms keep records of all email and instant messaging. There are severe fines for noncompliance. Any business that falls under these regs really has no choice but to spy on their employees.

  40. Re:You still don't get this by The+Cat · · Score: 2

    If you still disagree, cite the relevant section of the US Constitution that says anything about employers.

    An amusing red herring, but beside the point. The original statement stands as written. Freedom of speech is meaningless if society chooses to countenance its restriction by any agency, government or not. The same goes for privacy, due process, and the rest of the Constitution.

    It applies to everyone, or it is meaningless.

    Tell me how, say, Walmart (for whom I do not work) could possibly restrict my speech

    1) You can't use the term "$Company Name" because it is trademarked.

    2) You can't criticize $Company in public because it hurts their business.

    Either of these can be enforced by fiat because the average citizen will choose not to litigate for the right to make an offhand remark. Nevertheless, these are both unjust restrictions on speech.

  41. Well, they own the bathroom too ... by cascadingstylesheet · · Score: 2, Interesting

    ... and the stalls, and the seats, but I sure hope you don't think they can/should install webcams there, for the sole purpose of monitoring excessive bathroom breaks, of course.

  42. One line sums it up by freeweed · · Score: 2

    If we cant push our boss around like I used to be able to (the company went backrupt in the .bomb)

    :)

    --
    Endless arguments over trivial contradictions in books written by ignorant savages to explain thunder in the dark.
  43. another article on IM privacy by feed_me_cereal · · Score: 3, Informative

    For those interested, salon had a simmilar article a few days ago.

    --
    "Question with boldness even the existence of a god." - Thomas Jefferson
  44. What's with this stupid double standard? by kcbrown · · Score: 2
    So they monitor email. And instant messaging. And web browsing. And they "downsize" you if they find that you're using them for personal use.

    Do they do the same thing with the telephone?

    No?

    That, ladies and gentlemen, is a double standard. Also known as hypocrisy.

    Oh, they do monitor your phone conversations? Fine: do they "downsize" you if you use the phone for personal use? No? Then lather, rinse, and repeat.

    Oh, they "downsize" you if you use the phone for personal use? Who do they think they are, the NSA? What do they think you are, a slave?

    If they're going to treat you as a slave at work, then they can fuck off when you're not physically at work: you should refuse to give them the benefit of any thoughts, ideas, or efforts that don't originate at work. And if they press it, then you should be able to bring them up on criminal charges (slavery is against the 13th Amendment of the Constitution, and it doesn't matter whether or not you're being paid: slaves were "paid" in the form of food, too).

    --
    Use 'slashdot stuff' in the subject line in any email you send me if you want to get past the spam filter.
  45. employees have no right to screw off by maxpublic · · Score: 2

    This seems rather apparent: employees have no right to screw off on the company dime. Although self-evident to anyone with half a brain, I still hear people - mainly younger folks fresh out of college and new in the workforce - complain about their 'rights' at work, or assert that without unmonitored internet access they'd somehow be crippled when it comes to 'creativity'.

    First off, employees don't have the 'right' to dick around on the web or IM when they should be working. I pay them to work and I define what 'work' is; and that isn't it. Second, if they truly can't function without wasting *my* money goofing off for part of the day, then they need to get a job someplace else. I can and will replace them with someone who isn't hampered in terms of 'creativity' when they actually have to put in eight solid hours of work a day. Especially in this economy, it's damned easy to fire the whining kid and hire someone with an actual worth ethic.

    I don't see what the problem is with a company monitoring things like IM. You're at my business, using my equipment - I'll monitor whatever I please in any fashion I desire. If you want to hold private conversations with friends or surf the web, do it at home on your own time.

    Max

    --
    My god carries a hammer. Your god died nailed to a tree. Any questions?
  46. Re:You still don't get this by The+Cat · · Score: 2

    The company isn't imposing that restriction: the government did when congress enacted trademark law.

    Yes, but the company enforces it.

    I certainly can criticize them if my criticisms are factual. Libel and/or slander don't apply in that case.

    A deft sidestepping of the original example. Whether or not the criticism is accurate is beside the point. The company can suppress a person's speech through litigation, which the average citizen will usually try to avoid. The result is a chilling effect on free speech, if not an outright suppression of it.

  47. Some perspective here by coyote-san · · Score: 2

    What planet are you from?!

    You worry about what your boss tells you to do while on the job.

    I'm worried about a boss having the legal right to fire employees because they're gay. Or they're not married. Or because they're married, but don't have kids yet. Or they do have children, but aren't married yet.

    You worry about the boss blocking web sites at work.

    I'm worried about a boss firing people because he came across evidence that they went into an adult bookstore... or even just an R-rated movie. Or the "wrong section" of a very good bookstore. (Think Tattered Cover in Denver, or even a Border's with a large section on human sexuality or other "controversial" subjects.)

    You worry about the boss keeping people from talking politics during their lunch break.

    I'm worried about a boss deciding to fire people because they're politically active "for the wrong causes" on their own time.

    You worry about employers controlling every word a person types on the job.

    I'm worried about employers demanding the IP rights to everything an employee does AT ANY TIME while an employee. Including projects they developed at their own expense on evenings and weekends. This attitude was common a few years ago, then got beaten back in the courts, but seems to be making a rebound.

    Finally there's the whole drug-testing issue pushed by the feds. I do not support someone working while high. But I don't see how firing people at random because of false positives (since everyone except the DEA understands that these tests are not perfect), or for going to the "wrong concert" on the weekend (where others are smoking and you pick up some second-hand smoke) will make the workplace safer.

    You may think my examples are made up, but they're not. Most states have "hire at will" laws and employees can be fired for any reason, or none at all, without prior notice. Only a handful of reasons can't be used, and it's virtually impossible to prove that the true reason for your termination was one of these excluded reasons.

    --
    For every complex problem there is an answer that is clear, simple, and wrong. -- H L Mencken
  48. Re:It's still your choice by The+Cat · · Score: 2

    Yep. Anyone who complains or offers an alternative is a "whiner."

    Guess companies can do whatever they want. Employment is becoming no more than a (dubious) step above outright servitude... right up until the inevitable layoff (and right after the mortgage is signed, naturally).

    ...and people don't care.

  49. I didn't see you offer an alternative by shaldannon · · Score: 2

    Besides, if you want to complain about servitude and lack of rights, why not take on issues where that has meaning (DMCA, for example). Employment has always been about providing the necessities of life, and lately has included frills as well.

    Traditionally one farmed the land or ran a private business. If you look at how craft trade businesses ran, I suspect you'd find today's corporations to be benevolent in comparison (e.g., your boss doesn't whip you for being late to work).

    Modern corporations have evolved...I doubt anyone sat down and said "let's figure out a way to make the average worker suffer in dumb anguish." Dilbert makes the valid point that most corporate annoyance is a result of personal fiat and stupidity...not as an outright design to enslave you.

    My previous point still stands. You didn't offer an alternative, and you were griping about the state of corporate worklife. If you don't like it, there are alternatives out there (such as starting your own business, becoming a Catholic priest, trying to get on Survivor 5, etc).

    --


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