When Shipping the Big Iron...?

MHQ13 asks: "We recently arranged with Sun for them to loan us one of their larger systems. The system is a Sun Fire 4800. Not a cheap machine. The system is mounted within its own 72" tall cabinet. It is shipped in a wood crate which is approximately 3' wide by 4' deep by 8' fall. Gross weight is about 900 pounds. Since their warehouse is just across the San Francisco Bay from us they contracted with a local carrier to ship it to us. The machine was picked up from their warehouse, placed into the truck and arrived at our receiving department a few hours later." And thus, the story begins. Read on for the conclusion of MHQ's Big Iron Shipping story and if you would, please share any anecdotes about mishaps that occured to expensive hardware that you or your company may have purchased.

"When the driver and our receiving personnel opened the trailer door the crate was lying on its side, it was upright when it left the warehouse. The drive stated that he had hear a loud bang after making a turn and had thought he may have blown a tire.

On the crate there were several shock sensors and tilt sensors only one of which had tripped (the one which was face up when it was on its side). There were also instructions telling us what to do if these sensors had been tripped.

The instructions told us to accept shipment but to inspect for damage and call the carrier if we found any. We did accept shipment but did not open the crate to inspect for damage. We made a note of the situation on the bill of lading with the driver present then contacted our respresentative at Sun for advice.

Our representative is having a replacement shipped to us and the unit which is here now will be picked up and sent back.

I was quite surprised that the crate was not strapped in and tied down tight given how narrow, tall, and heavy this crate was, not to mention the value of its contents.

My question of the Slashdot Community is: What other Big Iron shipping nightmare stories have you got?"

Comments

Nightmare?

[OblongPlatypus]

The fact that the crate wasn't strapped down does sound weird, but how is this a nightmare? Sounds like everyone involved handled this the right way once the mishap had occured.

Saving cash

[swonkdog]

the reason most items (even high dollars) aren't strapped is it saves the shipper money (most of the time). I've worked as a sound engineer for touring broadway shows and now in a local sound shop and i see this all the time.

federal trucking law (U.S.) requires any object by itself be strapped in or held in by loadbars. multiple objects must be held by straps or loadbars every eight feet of linear (front to back) truck space.

often this is ignored because the company (stupidly) believes that:

a: their drivers are careful and won't drive like mario andrete on the turns
b: a heavy object will not move when the driver turns or stops suddenly.
c: who knows.

i've seen many times where a company will save money by only equiping a 53foot trailer with only 6 loadbars (the average compliment is around 28) and only a few straps. for the companies this works well probably 80percent of the time but i'd imagine that the money they save is more than taken in the other 20percent of the incidents.

my favorite stupid shipper was the one that didn't attempt to restrain 4 crates of 1/2ton rated chain motors (these crates are on wheels). each crate contains two motors and it's associated chains and such. on average each crate will weigh in at a hefty 600lbs. when a truck accelerates briskly, and the crates aren't restrained the have a tendancy to move to the back of the truck. these particular crates had 18feet of runaway and ended up crashing through the truck's cargo doors and rolling several hundered feet down the highway. no injuries to the crates or motors but several hundred to the truck, lots of fines and several motorists scared shitless!! 8^)

insist the company restrain your items!!! watch them if you have to. restraining gear is very simple, if it doesn't look right to a layman, chances are it isn't.

cheers,
eric

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eric maultsby
sound engineer / designer
inconceivable productions