Why (Most) Software is so Bad

Rivard was one of several to point out that MSNBC says software sucks. My opinion is that in software fields where the monetary gap between market-leader and second-place is large, we should expect bad software. Good design, good execution, good debugging all take time, but users can't see under the hood -- and wherever information is scarce or not readily traded among consumers, the free market bogs down. (Note what the article says about McAfee VirusScan.) So companies that don't plan on releasing a crummy 1.0 and fixing it later go under. That's just the way some markets work; if you're a coder or engineer who doesn't like that, find yourself a job in a niche without that monetary gap. Anyway, the really stunning thing is that, of all the media outlets, MSNBC points out that just one of Microsoft's poor design decisions has cost consumers $8.75 billion, and wonders why nobody has sued. Update: 06/18 14:10 GMT by J : Readers point out the story is a reprint from Technology Review (one of the few good magazines I get -- but this issue hasn't arrived yet :).

Rivard continued his writeup with an interesting point of view, saying that while we all know software sucks, we just accept it:

"Even though 'plenty of reviewers, pundits, hackers and other outsiders' will point out problems, often intentionally left in the product, no one has brought a liability suit against the makers of the known-to-be-vitiated product -- because the software gestapo (the End User License Agreement) has been 'able to avoid product liability litigation partly because software licenses force customers into arbitration' of poorly designed pith.

"There is a light at the end of the tunnel, believe it or not, and it's Bill Gates. Microsoft suspended coding for two months to seminar on bugs and how to fix them. Gates told his employees he wanted to make 'reliable and secure' software Microsoft's 'highest priority.' If you don't buy Gates' ad-hocking promises of redemption there are other solutions, like creating a programming language that forces good code; going back to the days of intense peer-review, instead of relying on compilers; and intense planning, past the bungling paradigm of the bar napkin."

Comments

When It Comes to Software

[bgs006]

Or anything else, for that matter, ignorance can be bliss.

Re:Hey Jamie

[SirSlud]

No, obviously you have more important things to do with your time, like pester the slashdot crew, without which you wouldn't even have a place to assert your programming superiority and flaunt the value of your time.

Please. Put up or shut up.