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Inside the Cult of TiVo
StudMuffin writes: "A group of TiVo enthusiasts from over at the TiVo Community Forum recently got together. About 100 people showed up to roast weenies and swap TiVo hacks and screen names. This is just plain cool, if you ask me. TiVo rocks. Of interest, however, was the representation of the TiVo company and the fact that they didn't fight to stop hacking their product. Does this relationship between hi-tech companies and hackers act as a model of how this relationship can work? TiVo even seems tolerant of really hardcore hacks as discussed on /. in the past."
Not only does Tivo have a model relationship with hackers, but this is despite the fact that hackers do sometimes cost them money. How? I'll explain:
It's not that the people who hack (finally, proper usage of the word) their Tivo to get more space are competing with any upgrade plan of Tivo's, because they don't have one. But what happens frequently is this - when you're upgrading the disks, if you're smart, you make a backup. The upgrade then goes successfully, and you've swapped out 30 hours of space on a single drive, to say, 120 hours of space on two drives. Then a software upgrade comes along, of which Tivo has had several. Then one of your disks may fail, programs start skipping, or the Tivo starts freezing. So you go back to backup.
You have to download the software again.
I'm sure I'll get flamed to hell and back, but Tivo has a deal with UUnet (though they may have gone out of business, or bought?) to provide local POP's for Tivo's to dial into. Tivo then pays for the time you use. Program data is tiny. Software updates, (over mostly 33.6) is a long time, and costs them money. But to my experience, and yeah, this happened to me, they've been nothing but agreeable, and I had to download 2.5 actually 3 times - once for the actual upgrade, once for the situation above, and uh... the third time because I screwed up, I admit it. I even called tech support, because my machine didn't want to upgrade the third time, and they actually re-flagged me for download, and told me to get it right this time. =)
The amount of people out there who have the technical know how to hack these things to a point of costing Tivo money is very very small in proportion to the amount of people who own the product. Given this why would they focus their energies on suppressing these hacks when they could focus on improving and selling more of their products.
If Dish Network spent money like this instead of on stings, lobbying and developing ecms don't you think they would have a better service to show for it. By that I mean from a consumer point of view and not an investors.