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RoadRunner Blocking Use of Kazaa
An anonymous reader submits: "You should know that RoadRunner is quietly blocking the use of Kazaa in
certain markets. Particularly in Texas, they have some sort of port scanner
in place which scans for Kazaa activity and then disables use of that port,
rendering the program completely useless. Grokster, iMesh, and all other
FastTrack programs are similarly affected. Yet RoadRunner is not disclosing
the practice in any way. Not only that, I'm troubled by the possibility of
them arbitrarily choosing to block other programs in the future. If this
becomes more widespread, they will have many angry (and former) customers." The poster provides these four links to forum postings with more information: one;
two;
three;
four.
Unless, that's who you work for. I doubt it though, since my experience is that Speakeasy is friendly with the subversive elements of the net. At the end of the day, I am willing to pay a premium to the ISP that gets off my fucking back.
If you think this is obnoxious, and as a RoadRunner customer, you want to complain in the loudest possible fashion, call them.
:-)
Call their tech support number. Tie up their customer service people for as long as you can stand to be on the phone.
They don't care if you post in their forums. Bits. Easily ignored, nearly free.
When you call their 800 number, you are costing them money. They keep track of how many calls they get to tech support. They keep track of them by issue, and how much that issue is costing them. Customer support is where most companies see their profit margin evaporate, and consequently it's the one interaction with the customer that they watch closely to make sure they make the customer happy, because support costs money.
They don't care about your silly "rights". If 30% of their customers called to complain about their underfed cats, they'd probably send everyone cat food with the next bill. They don't listen, but they do react.
Make them pay.
-pmb