Customers Rate PC Vendors' Tech Support

VorfeedTech writes "News.com has a story on consumers' satisfaction with tech support. The article goes on to mention ConsumerReports' survey results comparing a few of the major PC vendors. Apple rated the best for tech support. I guess this is where they think different (TM)."

Comments

Re:Who is doing the support.

[Draoi]

Is it an apple employee trained to do tech support or an external support employee trained to support apple?

[OBDisclaimer: I work for Apple, in fact the Euro support centre is next-door but right now I'm speaking just for myself.]

Yes, Apple have full-time, trained employees working on tech support. They do in both the US support site (Sacramento, CA) and in Europe (Cork, Ireland).

By the way, every new Mac sold also contains a diagnostic CD. The user can simply insert it, boot in 5 seconds and get a result back for tech support without even needing a supporting OS!! Kewl or wha' ....