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Fighting Telemarketers with Technology
prostoalex writes "According to an MSNBC story, 104 million telemarketing calls are made daily in the U.S. alone and technology is on the way to fight those special offers and incredible credit card rates. Zenith EZ HangUp, The Phone Butler, TriVOX VN100 and ScreenMachine are quoted in the article as new gadgets that allow phone owners to avoid the plagues of telemarketing."
Requirements: 1 answering machine
Turn the answering machine on, but set it so that you can hear the messages people are leaving. Then, screen every call. Period. If people start to leave a message, and it's a message you want, pick up the phone.
Let people who you want to talk to, know that you screen your calls for this reason, so that they will leave a message.
You are under no obligation to pick up the phone. Ever. Don't do it unless the call actually matters to you. And even if it does, but you're busy at the moment, let the machine take the call and you can call back later.
The phone is there to serve you, not the other way around. I have let someone leave a message, just because I was in the coding zone at that moment, or enjoying an ice cream cone, or even awake-but-trying-to-nap, and didn't feel like picking up the phone. So I didn't.
ChicagoFan
I've used this service, too, and it works great!
We used to get calls from "Out of Area" where you would pick up, you could hear the heavy breathing (and the telemarketers in the background), and then they'd hang up. This would happen 3-4 times a day, besides the other telemarketing calls.
However, my in-laws in Korea got really ticked with the thing, because it took them forever to figure out how to record their names, and when they did, it always added another 4-5 minutes to their call! I tried to explain how to use the direct dial code, but that didn't work too well, either (it's 10 digits!... mess it up, and you got to do it all over again)
So, when AG Jay Nixon of MO got a law passed that requires telemarketers to sign up for no-call lists, I tried it out. Recently, I turned off the screening service, and I still get one telemarketing call per week or so. Perhaps my number just automatically left the lists because the service was on so long, or maybe folks really are obeying the law. (Miss Cleo got socked with several thousand dollars in fines recently for disobeying this law.... too bad she didn't see it coming!)
Plus, the machine also has a feature to send caller-id-blocked numbers right to voice mail (after a special message). The neat thing is listening to the different kinds of response -- some hang up during the "Your number is being sent to voice mail..." which tells me that it's a human calling. Some wait through the message, and then there's a pause, and then a click and a dial tone, which suggests to me that it's a machine that waited a certain amount of time and then gave up.
www.HearMySoulSpeak.com
You don't think you can get money from these scumbags? Think again. Friend of mine has gotten $1500 (if not more). See here: http://osiris.978.org/~brianr/telemarketing/
Most of the time they're in another state and it's far more expensive for them to send somebody to represent them in small claims court then it is to just pay you the $500.
Free Mac Mini
Pennsylvania recently passed the "No Calls Please" law, where, if you register with the state, you are added to a do not call list and Telemarketers have to download the list and remove you from their database if you're on it. Adding yourself to the list is free!
When a telemarketer actually does call me, I explain to them about the law. A lot of telemarketers actually tell me they don't believe me. I then ask to speak the supervisor on duty because I need to get the companies name and address in order to report them to my attorney general so they can be fined $5000 for disturbing me. They usually hang up real fast and don't bother me any more.
What we really need is an active law NO ONE in PA can receive telemarketing calls unless they ADD themselves to a list.
- EZ Hangup - an annual-fee "opt-out" list, and a single-point device that tells telemarketers to fuck off
- The Phone Butler - a device that lets you, from any phone in the house, tell telemarketers to "piss off" (British accent, donchaknow)
- TriVOX - call screening device that requests callers to enter a code to "ring through" to the hosue
- Screen Machine - not quite sure, looks similar to TriVOX. The linked site (and the manufacturer's site) are pretty skimpy on info.
These are not, of course, the only solutions to the problem. Some other approaches (discussed here and elsewhere):- Do Not Call Lists - State, Federal, Industry, and Company-specific -- a list of numbers wishing to be left alone
- Interrupt tone generators - The idea is to generate the "booo-dee-dweep" sort of sound you get when you call a number that's out of service, and the belief is that telemarketer dialers will hear that and remove your number from their DB. Nobody knows how many call-generating systems actually do this (it's probably a small number).
- Call Screening with an Answering Machine - you still have to run downstairs to listen to the machine, and many telemarketers will just hang up and try again later
- Caller-ID Rejection - Most telemarkters don't pass CID information (thanks, FCC, for dropping that requirement!), some legitimate organizations (some college dorms, for example) don't pass the info, and other telemarketers deliberately pass "appealing" names to entice you to answer.
And what list of potential solutions would be complete without a list of why they all suck?- Opt-Out Systems - They still have to call you once so you can tell them to leave you alone. Not all telemarketers follow the rules, and fighting back is difficult. Not all telemarketers are even bound by the rules (there are a lot of exceptions). Not all subscribe to industry-based lists (like the Direct Marketing Association). Proposed national Federal "opt-out" lists are riddled with exceptions, too, and still rely on callers actually bothering to obey the law. It's difficult to tell a recorded message (illegal, by the way) to place you on a do not call list.
- CID, Interrupt tones, answering machine screening, etc. - discussed above
- EZ Hangup - see #1, plus you gotta run to the phone where the EZ Hangup box lives
- Phone Butler - see #1
- TriVOX - Would be nice to have the ability to manually place numbers on the system so that friends, family, etc., calling from recognizable numbers can ring straight through
- Screen Machine - ??? Probably similar to #5.
Of all these possible solutions, the TriVOX comes closest to what I've been hoping to find for about the last 10 years. The ideal solution, for me, would be:- Hardware solution that sits in my basement, between the outside world and all my inside extensions
- Connects to a computer for inbound CID logging and configuration (including setup of whitelist and blacklist phone numbers)
- Passes whitelist numbers straight through to internal extensions
- Blocks blacklist numbers immediately with "do not call" request
- Interrupts unrecognized numbers, before ringing inside the house, with user-recorded announcement giving callers the option to "hit 1" to ring through.
- Tone-sensor to allow any extension in the house to interrupt a caller who has rung through and is still a telemarketer (ala Phone Butler)
- (optional): capability to do multi-extension ringing ("hit 1 for david") or multi-mailbox voicemail (extra credit: record voicemail to computer and make available for software to include in email or web interface)
I've always thought that this would make a great open source hardware project -- complex enough that it doesn't already exist, simple enough to be within the reach of hobbyist hackers.Like I said, the TriVOX comes VERY close to this, but is missing some key features (like the ability to whitelist friends and family). It is, however, very encouraging that we're finally getting close to being able to truly solve the problem. At least as well as can ever be done.
... is the people who answer the questions.
I get very few telemarketing calls, maybe a dozen or so a year, but I object to them on principle so a couple of months ago I decided not to accept them in future.
About a month ago I got a call and a very polite guy explained briefly who he was, what his company did (market research) and asked if I had a few minutes to answer some questions.
I told him: "Actually I don't like taking part in these things, sorry."
His reaction told me so much. Slight pause, then in a surprised tone: "You don't?"
I imagine lots of people make excuses not to answer the questions, or they just say they don't have time or whatever, but judging from that guy's reaction I bet I was the first person to just say that I didn't want to take part.
Maybe if more people make it clear to cold callers that they aren't welcome, they'll quit doing it. It's not like spam where the sender is pretty much anonymous. The cold caller is right there on the phone! Just tell them that their call isn't wanted.
But remember that the person on the other end of the phone is just someone paid to sit at a desk and dial numbers and ask questions. No need to be rude to them. I'm sure they'd be doing a better job if they could get one.
Here's what YOU can keep in mind, to avoid the need for any high-tech solution:
Before you flame me, realize I am not apologizing for telemarketing. I wish I could make the entire concept disappear with a wave of my hand, but I can't; telemarketing is too profitable to just go away. "There's a sucker born every minute", after all.
(*)Well, last I checked it was free if you sent them a letter for the cost of a stamp, and $5 if you register on-line (to keep you from registering all your friends and family and the phone book presumably).
Unfortunately, even having state-sponsored do not call lists won't help. As I've said before, laws are only as effective as their enforcement.
Actually, Colorado's new state-wide DNC list is working quite well. Since it went into effect in July, I belive I have gotten a total of 1 (one) telephone solicitation. Before, I was getting at least 3 or 4 a week. I had pretty much stopped answering the phone in the evening because the telemarketers were outcalling my friends and family by a significant margin. Keep in mind that I was scrupulous about telling every single company that called to put me on their DNC list. From what I could tell, it didn't make much of a dent. I tried to keep a list of the companies who called and when, but really only got a couple of repeat calls. There are so many companies doing telemarketing (and new ones every day) that per-company DNC lists are an exercise in futility.
Colorado's law allows individuals to file suit in small claims court against companies who call in violation of the law. The state also provides a web site were you can file a complaint on-line with the State AG. So far, I know at least one personal suit has been filed (settled out of court) and the AG's office have notified several companies that they are in violation of the law. At last count, almost half the residential phone lines in the state were on the list!
Say what you want, but at least here in Colorado the list is working quite well. Actually much better than I had hoped. Since I know that I can sue any telemarketer dumb enough to call, I actually sit around and hope that they will call. But they never do.