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Cell Phone Service Degenerates Further
An anonymous reader writes "Almost everyone I know has been complaining about their cell phone service lately. These companies continue to add more subscribers, overloading their networks to the breaking point. They hold you hostage by not allowing you to switch providers and won't invest in new infrastructure. Customer service ratings are dismal for all the major providers. Doesn't look like it's going to improve any time soon."
Capitalism = who rips off best wins
This may be modded as a troll, but in modern economics, it is a truth.
That's part of the problem. You get your free phone and tie yourself into a 2 year contract with a provider. If you want to break that contract you're charged a fee that's high enough to pay for several months of service. Either way, they're getting money without providing service. They'll never turn away anyone. They couldn't expand fast enough if they wanted to, and they have no motivation to do so anyway.
> If the government was to let the free market allocate the spectrum,
Yeah. Free market will solve everything. Bandwidth ? Free market. Energy ? Free market. IP laws ? Free market. Pollution ? Free market. World hunger ? Free market. Greed ? Free market.
How lucky you are about having a religion that gives you an answer to everything.
> If the government was to let the free market allocate the spectrum,
one company would have ended with a de-facto monopoly on the spectrum.
They don't need more spectrum, they need more transmitters and more regulation of mobile phone companies. The UK is much more densely populated than the US, has much higher mobile phone usage per head and no more spectrum available for mobile phone use, but has generally excellent mobile phone service.
Of course! this explains why the USA's cellphone infrastructure is so much better than Europe's - the EU is just over-regulated!!
NB: That, like US cellphone systems, was a joke.
My Karma: ran over your Dogma
StrawberryFrog
Some people can stand voting with their wallet because they do not absolutely require the cell phone service. However, many others do. So, just change your service often - forcing the sales representatives to give you good introductory rates but without a long term service contract. If you can get one of them to give you cheap rates for half a year and then standard rates for another half a year on a one year contract, then take it and cancel the service afterwards. Repeat. Not only does this get you repeating good rates, but it contributes to the service cancelation numbers for the companies to possibly motivate them to provide better service.
Funny thing to note that most of these bastage companies are just ripping you off even more: Where I live, we need to make a lot of cell phone calls from a certain area just South of town, but we can never seem to get good service there. So after switching providers a couple times and figuring out that none of them will give us good reception down there, we start looking at coverage maps for the cell phone companies in our area. Guess what, they all look exactly the freaking same. Not only do they all use the same towers, but a lot of them even use the same equipment, they just portion their usage off with each other. So, the only thing you are usually paying for is how much less of an a$$ one company will be to you over another company.
The PUC is your best friend. I have a friend that had a subscription with T-Mobile. Their service was horrible and customer service was always jerking him around and billing was charging him for hundreds of text messages he never used. I kept telling him to threaten them with calling the PUC. One day he did it. They immediate dropped all the false charges and kissed his ass.
Each state has it's own PUC, for instance, this is Minnesota's. As you can see, they control telecom, electric, and gas. PUC really is your friend. For instance, PUC is responsible for penalizing Qwest for anti-competitive business practices.
What does that have to do with companies giving us poor service? They promise us a product, and whether we need it or not they should deliver it.
When my contract was up, I simply got rid of mine. Alltel was absolutely horrible, but Cellular One was no better, nor was Suncom. I now just use one pager, supplied by my employer. And you know what? The world didn't end when I got rid of it, surprise surprise. You find out that you DON'T have to be connected 24 hours a day. And the people constantly calling you discover this as well. I got my life back when I dumped that damned phone. I've now set rules on how I can be contacted. In an emergency, page me, but it damn well better be a real emergency. Other than that, send email, and I'll get back to you when I can. It feels so much better that way. When I had the phone, it seemed that I was on call to everone I knew constantly. Now it seems more like I'm in charge of my own time again. Dump your cell phones. You'll be surprised how much better you feel.
Life is hard, and the world is cruel
Spectrum scarcity is not the problem I'd say. Cells can be placed quite densely to support many concurrent users, or they can be placed at large intervals to provide good coverage over a large, sparsely populated area. You'd need a lot of phone users to overload a network that uses the most densely possible cell placement.
This is more a case of the phone companies "overselling" their networks, by taking in more and more customers but not upgrading their network and placing additional cells to accommodate the increased load. ISPs are also notorious for this.
Of course many telco's find themselves strapped for the necessary cash to place additional cells in overloaded areas. One of the reasons is the enormous amounts of money they paid at the spectrum auctions... which is interesting: the telcos over here own rights to spectrum bands which go largely unused for lack of money to place transmitters to use that spectrum.
If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
The UK is much more densely populated than the US,
Parts of the US being sparsly populated might be part of the problem, but no real excuse for poor coverage in urban areas.
has much higher mobile phone usage per head and no more spectrum available for mobile phone use, but has generally excellent mobile phone service.
The whole point about a cellphone system is that you don't need huge amounts of spectrum. In an area of dense usage you simply have smaller cells with lower powered transcievers.
About 2 years ago, I had service with Airtouch (now Verizon?) and the service had gone to hell in the Phoenix area. I got so fed up that I switched to Sprint and called Airtouch and told them to cancel my service. They, of course, said that I had a contract. I spoke with a supervisor, who reminded me of the contract. I reminded him that the contract also required that they provide cellular phone service, and that they were not holding up their end of the bargain. He agreed (I think alot of people were dropping them at the time), and I terminated the contract with no penalty.
Moral of the story: Talk to your provider, you might get satisfaction.
C8H10N4O2 | Developer > Code
That's what you ALREADY HAVE. The feds have monpolized this space and auction it off to special interests. Broadcast spectrum for educational channels alone take up an absurd amount of UNUSED spectrum.
At least the free market would allocate space to services that people want! Right now the services people want occupy a few slivers of the spectrum. Take a look at how the spectrum is divided up before you make any more uninformed comments.
GSM in Europe I think has more free marketability than the mish-mash of conflicting standards and provider lock-in in the States. I can switch providers merely by changing the SIM card in my phone. No need to buy a new handset. Most customers coulnd't care less if the phone uses CDMA, TDMA, GSM etc. so long as it works.
TCP/IP may not be the best protocol in the world, but imagine if there were three or four incompatible standards used by the major ISPs, and you had to buy an operating system locked into that ISP's infrastructure to use the net...that's what the cellphone situation is like in the US. Everyone singing GSM is like everyone talking TCP/IP. You know your handset will work regardless of the provider you choose.
Oolite: Elite-like game. For Mac, Linux and Windows
I am not aware of things being mandated. The "rest of the world (tm)" use GSM because of the free market, because consumers want to be able to use their phone anywhere without worrying about whether it will work. Which it will. Anywhere. Except the US. Doh.
---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"
It's a relatively well known fact that Sprint PCS seems to work great in the major metro areas on the East Coast (I have a couple of friends with it, so this isn't personal experience...but I can hear them when they call...) As long as you're within 15 miles of a city, PCS is great. Don't even think about going out of that range, though.
That's why I *didn't* get Sprint PCS. While it works well in Boston, it doesn't work so well out where I work. It works well at my parent's house outside NYC, but my sister is too far out.
It's the all important research-before-you-buy. Verizon's the *only* carrier that can make it through 5 stories of brick into my apartment...and knowing they work where I need them to is why I picked 'em.
It's just really too bad you can't take a phone for a test drive...I would really like to take a phone into my apartment, on the drive to work, and on the drive to my parents before purchasing it. I hate locking myself into a contract that can't provide what I need.
Grumble all you want, but most companies (in the US at least) either force you or "highly encourage" (read: force) you to sign a 1 or 2-year contract.
Yep, and in all those "socialist" countries the cell networks are in pristine working condition. The next time you want to vote to privitize electricity(california?), or gas...think of the cell phone industry. The cell phone industry is a clear example of private enterprise and competetion failing to improve service. We're seeing the same thing in broadband services as well.
The government has a defect: it's potentially democratic. Corporations have no defect: they're pure tyrannies. -Chomsky
There is no doubt that the regulation regime must change. It totally fails to take into account new technologies. I do not, however, buy the argument that the "free market" alone is the solution. As someone who has installed radio transmitters (admittedly amateur radio repeaters, but the issues are the same), there does need to be regulation and enforcement. It is too easy for transmitters to create spurious signals and interference. A regulatory system is, IMHO, infinitely preferable to the only other recourse in a "free market," namely, the courts.
So, while I do think the present reulatory system needs to be demolished, I think it does need to be replaced with a regulatory scheme that takes TDM and spread-spectrum technologies into account.
The present model is based around uni-directional broadcasting. Dedicated "channels." That needs to change.