Newsflash: Mac Users Love Apple, Hate Microsoft
An anonymous reader writes "An article on wired.com talks about how Mac users helped Apple through the dark years of the 90s." It goes on to discuss how a psychologist was hired to figure out how to woo Mac users away from Apple, with some (to him) surprising results.
Score: -1, Redundant
People who buy a company's product during dark times keeps the company from going under! Tune in at 6pm.
It's is well known (although I cannot remember the technical name for the effect) that people are 'loyal' to their decisions. Even if they've made a bad choice, there is an internal attempt to justify it.
"Apple is like a strange drug that you just can't quite get enough of," the musician Barry Adamson told the Guardian newspaper. "They shouldn't call it Mac. They should call it crack!"
;)
Whoo! Oh, boy, my sides are aching! Oh, my ribs hurt! Oh, man!
Also...
Andrew Lackey, a visiting professor of business and economics journalism at Boston University, said Apple's monopoly in the Mac business allows it to get away with things companies in a competitive market can't...."With Apple you're a captive, and to some extent they abuse that privilege," Lackey said. "I would have thought Apple would be all folksy, like a Ben & Jerry's kind of company. But in my experience, PC companies are much more responsive."
BMW has a monopoly in the BMW market. GM has a monopoly in the GM market. And yet, they both sell cars and compete against each other. I guess that's why this guy is only a visiting professor of economics.
I watched C-beams glitter in the dark near the Tannhauser gate.
... that they have an exclusive club? I have despised MS for years and have never owned an Apple product.
Which distribution? ;-)
There needs to a psychosexual analysis of the Mac community.
Please, god, no.
It's not wasting time, I'm educating myself.
Or Nike? Or Coca-Cola? I use Linux, but I think the idea of wearing a Tux the Penguin t-shirt is kind of lame. Same for people who pay extra for clothes with the Nike logo on it. . .what you share to the core of your being is identification with a logo that is larger than you could ever hope to be, not some enlightened life philosophy.
Hmm, what could be the attraction?
I'm a UNIX user. I didn't switch to MacOS - MacOS switched to UNIX.
Lost: Sig, white with black letters. No collar. Reward if found!
Linux is more like heroin. Crack is easy to use; with heroin, you have a bunch of dumbasses trying to use it that end up shooting cotton or infecting their arms. And then they wonder why other people like heroin so much.
Circa 1999 it was Linux user = hobbyist geek. Now Linux has been revealed as a savior to businesses of all stripes, but if you're an "early convert" you're still seen as a hobbyist geek, rather than a smart person who picked Linux early for the right reasons.
Something similar may be going on now with the Mac. It's been the cultists who have kept Apple and the Mac alive, but with the release of OS X and the influx of UNIX folks and perhaps a few Windows converts, the cultists are viewed with scorn as the faith-driven zealots rather than as rational adopters of what is really just a computer system.
The Mac has always offered something basic that Microsoft and most (but not all) PC vendors simply don't understand. The computer is built to work out of the box for the human being, not the other way around. You can argue all you want about how it limits your upgrade options, costs more, doesn't run as many apps, but there will always be a certain segment of the computer-using population that very strongly wants a computer that just works, with no fuss.
Now why should people who believe in that concept get labeled as oddballs? Maybe its the rest of the population that's odd, for settling on buggy, conflict-riddled, nonsecure by default, inelegant crap.
Read the EFF's Fair Use FAQ
There are a good portion of us who are very technically aware, have used all of the major OSes extensively, and feel that Mac OS is much better than Windoze.
There are a large number of you out there who say that "Macs are crap" blindly, without having used one in quite a while or ever. I would say that those people should "atleast [sic] have the decency to KNOW what [they] are talking about".
Well it seems the Apple isn't a (as in single) subculture anymore.
Firstly there are the old time Mac users - they used a Mac found it easy to do what they wanted and just attached themselves to the system. Many have had Macs for years and will tell you how the Mac "changed their life". Often these users work in "arty" jobs (DTP, Graphic Designers, etc)
Then there are Windows switchers - they got fed up with the Wintel PC, some it was system crashes, some it's more religous reasons.
Linux switchers, often those who were working in Windows/Linux for various reasons. Lots have PowerBooks.
Then there are old NeXT users (not many of us actually!).
And others I'm too stupid to identify. I'm not sure that the Mac is a single culture anymore. I hope this is healthy for the platform.
Of course I have omitted those who "co-exist" and use Mac and something else.
If you are going to be blindly loyal, atleast have the decency to KNOW what you are talking about as opposed to 'it just works' and 'its prettier than PC'
.Mac thing. They're still getting what they paid for--a computer that just works, no questions asked.
That's exactly why I am loyal. I got a product that is useful to me as well as aesthetically pleasing. Who cares how or why it works as long as it does.
Coming from a PC background I can understand having to know how to partition or reformat; or move NICs to PCI slots without shared IRQs; or diagnose DLL and registry problems introduced by 3rd party software products. I did learn a lot, but that's a lot of lost productivity.
Some people like to use computers without having to be amateur computer scientists. That's why people love Macs. That's why people still buy them, despite the good rodgering some people think we got from them over the whole 10.2 and
cognitive dissonance is an extremely powerful component of the continuing strength of MS. Admitting that fear, uncertainty and doubt has led you to lock yourself and your company into an abusive relationship with a monopoly is not something that people want to do (if the latest licensing scheme doesn't qualify as abusive, I don't know what would). People would much rather declare that their "choice" of MS is sensible and will save them money.
We don't all toe the slashdot line. Some of us just want something that works well, doesn't waste our time, and lets us work effectively. OS X fits that bill wonderfully for me, and it plays well with my *nix servers.
I don't get paid based on the liberation of my software, I get paid to get things done. Fuck the KDE/Gnome amateur hour; give me OS X and software that works.
If people forgive youre mistakes it means you have succeeded in what every company wants. Brand-loyalty. Lucasarts had it for a long time. Sure they made a couple of stinkers, afterlife, but by and large most gamers where willing to trust them. Hell any lucasarts adventure I will buy without even reading the back of the box. This kind of loyalty is very important since it allows a company to make mistakes/try new things and not be immidialty killed of for it.
If at as a competitor you are wondering how the hell a company gets away with it ask youreself what you youreself have done to win youre customers loyalty. Perhaps it is the small things that allow you to get away with the big things. Surely I can not be only one who thinks that Apple charging for point upgrades makes MS constant upgrade or be obsolete cycle seem mild in comparison.
Any psychologist majors around who can explain this behaviour?
MMO Quests are like orgasms:
You may solo them, I prefer them in a group.
The Macintosh do seem more attractive to users (used?) that are not tech-savvy, and not just because it looks nice. The GUI has a certain flexibility and learning it is very straightforward. However, everyone learns it in their own way, and Mac users have all different habits.
So that explains Mac zealotry, since once you get used to using a Mac, going to Windows can be hard since it doesn't have the same usability features.
However, the same can be said about Windows - although it seems that it imposes its own way of doing things, it becomes natural once you are used to it. And when you try a mac, you complain that everything is missing. ^^
Mac OS X should be attractive to Windows users that wish to use some flavor of Unix but who doesn't want to give up a nice interface. But Apple loses in this crowd with the propietary hardware. I would have loved to build a machine with OS X, but I find the idea of buying overpriced hardware ridiculous (for the same price I can buy technically superior and esthetically equivalent components).
Of course for Linux enthusiasts, Apple is just another Microsoft. Don't forget that Steve Jobs once said "Microsoft succeeded in what we have tried to accomplish" (he also said that comparing Mac to PCs was ridiculous since PCs have already won - both quotes from the book "Apple Confidential").
The ENIAC Demo Competition
A more accurate quote would be "Commodore hired engineers, Aple hired engineers and marketers, Microsoft hired marketers"
That would be the PowerMac 7200, wouldn't it?
---- "If we have to go on with these damned quantum jumps, then I'm sorry that I ever got involved" - Erwin Schrodinger
I use a Mac because that's where the creative tools are. Way too many people think that Mac and Windows are the same because there are lots of Mac/PC applications, but they're not the same at all. Digidesign's Pro Tools runs on both Mac and Windows, but it's been running on the Mac for much longer and with more features, and all of the pro-level plug-ins are Mac-only. So, all of the #1 hits done with Pro Tools are also Mac-only. Similarly, Quark runs on Windows, but most of the plug-ins are Mac-only, and color management, advanced typography, a PostScript renderer, and PDF workflow are built-in to the Mac, so most of publishing runs on Macs. Many other mainstream creative applications are only a few versions old on Windows, and five or six versions more mature on the Mac.
It's just that the technology is so much better than any other platform when it comes to creative stuff of any kind (art, music, video, design). If you replace "Windows PC" in this article with "typewriter" and then read it again you'll see how it looks to a Mac user. No, we're not anxious to trade our multimedia audio/video/graphics workstations with great UI and amazing stability for IBM Selectrics. As a creative workstation, Windows makes a shitty typewriter. That's all there is to it. The rest is window dressing, with non-Mac users wondering what the buzz is about.
Frankly you don't pick the main trend - those who were Windows fans and got burned. They are much more visceral in their hatred toward M$ than anyone else. Because they feel betrayed. And that's what I feel in every cell of my brain. I started with a Windows 1.0beta. Till the advent of Windows95, I was critical of many M$ moves, but still I believed that they were doing something in the right way. Back then, OS/2 was far away from being considered as a real system and IBM did a lot to become the Evil Empire of those times. However, when Windows95 came out, I sincerly felt that someone sold me snakeoil in 100% purity. Many of my old programs went broke. Several third party programs I used couldn't simply work. While I tried hard to adapt to the new SDKs and environment, I couldn't because it was all a mess and a pure waste of money. That mess ended only with the advent of Windows95 OSR2, but the loss was irrecoverable. For some time I tried to reach the "secrets" of Windows NT4, only to discover that there are companies that are well able to create crap in tens of disks and name it "Developer's tools". However that was not the last drop. The last drop came in 1998 with the "fresh, new Windows98". I was hacked three times, one of them trashed completely my HDD in less than a minute. In a moment, years of hard work went into oblivion. A little later, I discovered that even M$ was hacking my own computer by sending interesting IP packets right to Redmond's HQ. A month later I was fully switching to Linux and sending M$ into the deepest bottom of Hell. I never regretted that.
I know a few people who passed nearly this same M$ Paradise. Some have switched to Linux/BSD. Others remained in Windows. But no one has ever stopped reading the whole slang dictionary over Redmond. And other OS fans can ever repeat the HATRED about Microsoft we and similar people have.
One thing about you Apple fans. Well, you are naive, sometimes look a little bit childish. You may think that we are too straight-head, naive and childish also. But there is one thing I shall say to you. People, you were ABSOLUTELY RIGHT to stick to Apple. You can't imagine how the Hell goes hot in Windows. Keep the faith people. Apple forever!
- User Interface: Invented by amiga
- 3.25" floppy: Invented by amiga
- Multitasking: Invented by amiga
- Multiprocessing: Invented by amiga
I've got nothing against Amiga. But I do take umbrage with people who claim Amiga invented things they didn't.Sorry. Xerox invented the GUI. Apple AND Atari had GUI systems in the market before Amiga did.
Wrong again. Invented by Sony.
I thought Unix had been doing that for decades before teh Amiga showed up.
See previous point.
Boobies never hurt anyone. - Sherry Glaser.
I think there is a pretty simple explanation for the current state of things, where Apple has a small marketshare and is loved by their users, while Microsoft is dominating software but is despised: focus.
Apple has always focused on doing things for the customer, even if it means screwing the developers and the existing user base. Apple has sort of a family-style "tough love" philosophy - almost parental. It will say things like "The dock is better for you. Just take it." Even though people may or may not like it, Apple has your best interest at heart, and so it will jam things down the users' (and developers') throats, if need be.
Microsoft, on the other hand, focuses on the developers. They want to make Windows the best development platform in the world. Microsoft figured out early on that people only buy computers for software, and that people are not going to write their own software. By luring developers to their APIs, MS achieved market dominance. The users in this case are more of an afterthought - they are sort of a problem left to each independant developer.
Some examples:
When Apple introduces something new, Jobs comes out and talks about how insanely great this will be for users. When MS introduces something, BillG will talk about how the API makes it easy for devs.
At Apple, we would routinely make API changes that would break every single major application (like PhotoShop and PageMaker). Our attitude was "screw them, the devs just have to keep up, the new way is better." At Microsoft, we still have code that makes sure WordPerfect 3.5 for DOS still runs in a command window in NT.
I have worked over five years apiece for the research labs at both Apple Computer and Microsoft, so I have some insight here.
I think you wrote an excellent article which explained your point quite well. I consider you 100% wrong but that shouldn't diminish a high quality post which does deserve to be modded up.
/. before and after OS9. Instead we now see OSX being treated with the respect that /. gives to OSes they do take seriously like: Linux, MSFT, Solaris. People vigerously argue about the pluses and minuses; particularly value over quality. There is genuine interest in the platform even from its non users.
/. is a Unixphile forum (that is many are not Unix users but most admire Unix). By making the switch to a Unix based platform Apple gained respect. In addition they have created a Unix variant which is centered around the mainstream desktop and not the server which is genuinely unique in today's market. Since most /. ers are desktop users and Unixphiles the unique desktop Unix is obviously going to be treated positively.
I'd offer a simple piece of counter proof, the treatment of Apple before OSX came out. Prior to OSX the overwhelming attitude of the slashdot crowd towards Apple was disinterested hostility. Apple system were simply not taken seriously at all; treated as more of crippled computing appliances than computers. Almost no one advocated the advantages of OS9 over Windows, Linux, BSD...
Were your argument true, that is that the behavior is based on price and lack of market share there should have been no difference between the behavior on
That is a huge change in attitude. I think the more likely explination is this:
Windows 95 -> Windows 95 B certainly should have been a free upgrade. Windows 95 -> Windows 98, maybe, maybe not. It offered substantially more functionality. Windows 98 -> Windows 98 SE certainly should be, and it more or less is, if you are willing to sit through a lot of time with Windows Update.
Microsoft releases many point patches for their various operating system, though many of them are limited-release hotfixes, which is to say that you have to call microsoft and pay for support time or have a support contract with them (same thing) in order to get them. So, good, and bad.
Apple and Microsoft are both in the business of selling software. Apple just happens to also be in the business of selling hardware, so they get you coming and going. They get to drive new hardware releases of their platform, AND new software releases. This means that you are at their mercy. "Well, our new hardware which is twice is fast as out, and won't run the old OS, which you also must pay for." Sound familiar? The other Appleism is "Well our new OS is out, which you have to pay for, and by the way it won't run on your old though PowerPC macintosh. Even though it is based on the same 32 bit instruction set and has MORE instructions than the 603 which we also used lots of, we will not support operation on your PowerPC 601.
Remember, Apple and Microsoft are both evil companies. Apple is not supporting DRM (until they have to) because the people in their niche market (now two niche markets; people too stupid to use windows and people who want stable Unix on the desktop, plus I suppose a third niche of people with too much money who want a pretty case and a pretty GUI and don't care what OS they run) don't particularly want it, and it would cost them money to implement. If they had a more successful meme (As Microsoft did) then Apple would be in charge of computing, and they would be every bit as evil as Microsoft is.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
I don't think Apple is 'good' in any abstract moral sense.
:)
I think Apple is 'good' because they address my needs and wants at a price I can (barely) afford.
I think Microsoft is 'bad' because they perpetuate actions that actually interfere with my computing experience. Virus-spam, viruses, infected computers at work, DOS due to viruses, security exploits, not to mention pushing D3d over OpenGL, which I like because I can program it (personal bias, I admit), as well as Netscape over IE because I build Mozilla source (again, personal bias).
If I figure out how to build OpenOffice, I will probably push that over Office, as well
GPL Deconstructed
I met a model on an airplane once and she started telling me that she won't date guys that ride motorcycles. I told her that I had one and I asked her why not.
"Is it one of those Harleys?" she asked.
No, I replied, its a '91 Kawasaki.
"Well, maybe than I wouldn't have a problem. Most guys with Harleys spend so much on their motorcycles there's nothing left. The guys that have money left rely on their motorcycle to prop up their image, if you know what I mean."
So you'll look cool, but a lot of people think you're either broke or impotent...
Unfortunately the peculiar design of the Amiga, coupled with its lack of processing power (both of which being what made it inexpensive) were a problem because people were forced to customize their software to a particular operating system and machine combination (remember, this is in the early days) to get the most out of the machine, and this led to incompatibility with future releases. Since it didn't have memory protection, this generally meant that when your OS version incremented significantly, things started stepping on each other and exploding left and right.
The Amiga had a fantastic multitasking OS with all the usual features at the time (though again everyone else was exploring memory protection at the time... well okay, not Apple either) which fit on one floppy plus 512k of ROM. They also had the best autoconfiguration around, bar none, because all drivers were user-mode and you could put the drivers in ROM on an expansion card. When the card was initialized, the driver was executed at which point it was mapped onto or copied into memory. Of course this led to needing to upgrade driver ROMs on various expansion cards but no plan is perfect, I guess. In the modern age of flash ROM this would be a non-issue.
Anyway if Amiga invented anything it would be the mindless Zealot.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
Wow, you think Apple could grab 20% of the PC platform by releasing OS X86?
Right now they have (generously) 4%, on margins *like* 25% on their hardware. However, that 25% is based off of $2k average price for their machines, meaning $500 per Mac.
Selling a OS X86 for $130 would garner them, possibly, 50% margin (lets be generous), or $75. So they *have* to sell 7 copies of OS X86 to make up the difference, and gain an improvement.
That means they need to sell to, instead of 4%, 28%
Of course they could have higher margins, meaning less necessary sales... but higher margins necessarily means charging more for the product, right?
Or they could have lower margins, due to costs I cannot account for, in which case... 20% or 30% of the market isn't sufficient.
It probably means bundling 'free' iTunes, iMovie, iDVD, and iPhoto would have to stop, or at least start charging, to make more money. $30 per product would mean OS X86 would cost $250... which makes it much less attractive.
GPL Deconstructed