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Microsoft: Because Bugs are Cool
h_orion writes "According to Mr. Gates, Microsoft recieves 'Less than one percent' call volume in relation to bugs. He also blames the users lack of knowledge as a cause of some of these bugs. He goes on to say that the feeling of frustration that people hold towards bugs is a sociological issue, rather than technical saying that people complain about software bugs 'Because it's cool.' Read more in this interview." Boy, where do you even begin...
that people complain about software bugs 'Because it's cool.'
That's why they create so many of them. It's all for the customers.
1. Me: Turn on your computer and when it is finished loading wait about ten seconds
Her: How long is ten seconds?
2. Me: Enter your 10 digit customer id (supposed to enter into box on screen).. i then hear him entering the 10 digits into the telephone
3. Me: What version of Windows do you have?
Her: What's Windows?
Me: You know, Microsoft Windows. What version of the operating system do you have?
Her: I've never heard of Windows
4. Me: Put the floppy disc into the drive
Him: Ok, let me open it noises...noises..noises
Him: This disc is round but the slot is a rectangle. I don't think it will fit.
Me: Um, did you actually take apart the floppy disc and remove it from its shell?
Him: Oh, yeah, was I not supposed to do that?
Above stories are all true and have happend within the last three months. Ah the joy of college part-time jobs as tech support.
Why, if you'd only RTFA, you'd know that Microsoft has granted your wish. Any remaining bugs are a matter of faulty perception - yours. Find the interface convoluted? Maybe it's your BRAIN that's convoluted. Why, you're lucky they deign to allow you to purchase and use licences for their software at all.
Just as In Soviet Russia, when the system fails to work it's ALWAYS a matter of the inadequacy and weaknesses of the human users.