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Ebay Negative Feedback Lawsuit Dismissed

ccnull writes "Slashdot readers may recall the Ebay user who was suing Ebay over allegedly libellous feedback. That case has now been dismissed under the CDA, essentially giving Ebay 'common carrier' immunity, much like an ISP. Victory for free speech or perversion of justice? You decide."

15 of 205 comments (clear)

  1. First post by Aliencow · · Score: 5, Funny

    And I will TOTALLY sue you if you mod me down !

  2. Perhaps they should add... by paranoidsim · · Score: 5, Informative

    The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.

  3. Decision by Maxwell'sSilverLART · · Score: 5, Funny

    Victory for free speech or perversion of justice? You decide.

    Me? I thought that was up to the judge, who already decided.

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  4. Of course ebay is not liable. by drinkypoo · · Score: 5, Insightful
    This is because they don't screen the comments. I think we all remember how AOL and Prodigy were found to be liable for what was in their forums because they moderated them. But ebay feedback is like graffiti, no one controls it and it just sort of sits there. His beef is with the poster, not with ebay.

    Now, it would seem that ebay should be liable for anything for sale on it because they do screen items offered for auction, though perhaps the commerce aspect of things protects them in other ways.

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    1. Re:Of course ebay is not liable. by deadsaijinx* · · Score: 5, Informative

      The person suing was suing because Ebay wouldn't remove the comment, not because the comment got put there in the first place. Still, Ebay shouldn't be liable, and their EULA probably sees to that.

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    2. Re:Of course ebay is not liable. by dmoynihan · · Score: 5, Interesting

      Actually, it gets weirder.

      Ebay's got this partnership/close-connection/they spam you with a group called SquareTrade that you can sign up for (I think you have to have certain number of feedbacks/powerseller status).

      SquareTrade lets you do feedback resolution--though of course you have to send them an extra couple of dollars each month.

      I guess ebay uses a third party to keep from being considered in any way responsible for comments... but I don't think it's that hard to remove negative feedback (never done it myself.)

  5. Makes total sense by icemax · · Score: 5, Insightful

    Ebay created the system of social moderation and assignment of trustworthyness. People who abuse it should be dealt with in that system, but by no means is the system creator responsible. Just my $0.02

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  6. This is definitely a good thing by localghost · · Score: 5, Informative

    If ebay were held responsible for unmoderated feedback other users left, that would set a very bad precedent. There's not much difference between that and modding a post down on slashdot. Now if someone accuses you of something that isn't true, that's something to take up with that individual. Suing ebay for that would be like suing someone's ISP because their SMTP servers were used by someone to send a libelous email about you. It just doesn't work that way.

  7. Well by Raven42rac · · Score: 5, Interesting

    Gee, tripe like this clogs the legal system, while hundreds of more relevant cases go unheard, god bless america. That would be like me suing a person's parents when he calls me an "asshole", does not make any sense, does it? An alternate route would have been to get a court order to make eBay disclose the identity of the alleged libeler (is that a word?, yes according to dictionary.com) then go after him directly, seems like a no-brainer, if I have learned one thing from this country, it is that it is much easier to sue the shit out of a person than a "big, evil corporation".

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  8. Phew! by H0NGK0NGPH00EY · · Score: 5, Funny

    So, I guess this guy is probably safe then.

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    Do not read this sig.
  9. There is some sanity by jlechem · · Score: 5, Informative
    Really did anyone expect anything else out of this case? Of course I'm biased *cough*paycheck*cough*. I didn't expecet anything less and eBay even makes you agree to the following when you sign up. I'm just glad no silliness happened and they were actually found liable.

    Section 8 of the user agreement:
    Feedback.

    8.1 Integrity. You may not take any actions that may undermine the integrity of the feedback system. We may limit the number of bids and listings you may place on the Site based upon the level of your feedback. If you earn a net feedback rating of -4 (minus four), your membership may be suspended, and you may be unable to list or bid.

    8.2 Export. You acknowledge that your feedback consists of comments left by other users and a composite feedback number compiled by eBay, and that the composite number without the comments does not convey your full user profile. Because feedback ratings are not designed for any purpose other than for facilitating trading between eBay users, you agree that you shall not market or export your eBay feedback rating in any venue other than an eBay operated website.

    8.3 Import. We do not provide you the technical ability to import feedback from other (non-eBay operated) websites to eBay because a composite number, without the corresponding feedback does not reflect your true online reputation within our community

    Also the stock is down 1.3% to 94 bucks, good god that is amazing in these tech stock days of woe.

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  10. But should they be? by cribcage · · Score: 5, Insightful

    This is because they don't screen the comments. ...ebay feedback is like graffiti, no one controls it and it just sort of sits there.
    Yes -- but that's because eBay designed their system that way, and they continue to maintain it in that fashion. They can't really claim solace in a policy that is entirely under their own discretion.

    Personally, I think Grace sounds like a slimebag. But his argument does have merit: eBay is not simply a conduit for information, like an ISP. eBay actively publishes content onto the web, and Grace is arguing that eBay should be held responsible when that content violates the law.

    Without reading the judge's decision, it's difficult to speculate as to his reasoning. [I'm not very familiar with the CDA.] I wonder whether his decision applies only to libel. If someone posted an auction including child pornography images, for example, and that auction made its way onto the search pages...could the government prosecute eBay, as a publisher of that illegal content?

    It's also worth noting that the entire case has not been dismissed. Grace sued both eBay and the "memorabilia dealer" who allegedly posted the "libelous feedback." The judge dismissed Grace's claim against eBay (Grace vows to appeal), but presumably the claim against the dealer still stands.

    crib

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  11. Re:Horse puckey by jms · · Score: 5, Interesting
    I've seen at least one case where eBay altered the scoring of comments. It was an account used by Microsoft, and contained comment after comment still smouldering from the fifth circle of Hell, and yet they all had a 'neutral' rating. Tell me eBay wasn't tampering with those.

    I emailed ebay at the time and got this response:
    On Wed, 31 May 2000 12:57:51 eBay Customer Support wrote:
    > Hello John,
    >
    > Thank you for taking the time to write us with your concern about our
    > feedback policy. I will be happy to address your concerns. First the
    > feedback for msoft@buddy.ebay.com hasn't been altered and our policies
    > haven't been changed for this member.
    >
    > About three months ago we changed our feedback policy. Before members
    > could leave neutral comments to any other member at any time. Negative
    > comments had to be transaction related, so when members were upset with
    > another member even if it wasn't in regards to a transaction they had
    > completed with that member they could leave neutral comments.
    >
    > To answer your first question the feedback wasn't altered from negative
    > to neutral. All of the comments that are neutral were originally left as
    > neutral comments.
    >
    > Many alternatives to curb misuse of the Feedback Forum while still
    > maintaining a non-transactional feedback option were considered.
    > However, the input that we received from the community was
    > overwhelmingly in favor of linking every comment to an actual
    > transaction on the site.
    >
    > Based on that, we decided to change the past system to make all feedback
    > transaction related. I hope that this information helps explain why this
    > member has so many neutral comments. If you have any other questions or
    > concerns feel free to contact us.
    >
    >
    > Regards,
    >
    > Dale H. D.
    > eBay Customer Support
    I just checked, and it appears that all of the feedback for msoft has completely disappeared at some point in the last three years.
  12. commerce and publishing: ebay should be liable by goombah99 · · Score: 5, Informative
    should ebay be liable, yes. why? because a major part of what e-bay is selling is your good reputation. That is to say, one of the reasons you come back again anad again to buy or sell and the whole reason you use the same user name is to build your reputation.

    its cumaulative tangible value infact exceed the value of the profit margin on MOST if not all transactions. You can infact SELL your user ID for cash proving this point. think about it.

    Many stores delberately sell items cheaply to establish an intial good reputation which allows them to seek higher profits later. E-bay knows this and promotes this will all sorts of "power seller badges" and the ability to restrict sales to people with good feedaback, and even offers the opportunity for enhanced selling venues to people with lots of good feedback. They are selling you the chance to improve your reputation.

    if this reputation had no directly related commercial value, such as on slashdot then one could safely argue that ebay was not selling it. but they are and they are making money off of it. therefore their obligation to help you protect that reputation exists.

    the fact that they cannot economically do so given the number of users is not any excuse at all. General motors could sell cars more cheaply too if they did not have to obey laws on car safety.

    in deed, digressing a bit, e-bay does not adequately police the safety of their web site against fraud. just because it would cut into their profits to do so again does not make this an excuse. Night club owners are obligated to hire security to protect their patrons from evil doers. so is e-bay. Why? again because e-bay is making a profit off the activity.

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  13. Re:Well Duh... by rifter · · Score: 5, Interesting

    Well regardless I am pretty sick of hearing of lawyers who seem to define libel as "anything negative however true." I should also point out that opinions are not libel. If I think Ebay sucks, and say so, then I am stating an opinion. Libel is when someone knowingly and maliciously tells lies in order to harm someone's reputation.

    If I think GWB blows goats, and it's not true, but I say he does, I am just a looney. But if I know for a fact he does not blow goats, and say he does, that is libel. If we stripped lawyers of their licenses and made them go back to school when they came up with bullshit like this, taht even a layman can see is a spurious legal argument, maybe we would see less of it.