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Apple Tops Consumer Reports List

Posted by pudge on from the if-i-cannot-say-anything-nice dept.

memoryhole writes "It seems Apple has come out on top in recent Consumer Reports surveys regarding technical support and hardware failure. Way to go Apple!"

4 of 156 comments (clear)

  1. Linux -Os X switch by curious.corn · · Score: 3, Insightful

    You know... I somehow miss the hassles from tinkering with Linux distros: it taught me a lot of things. Sigh! My OsX only panicked twice in 4 months! (USB)

    --
    Mi domando chi à il mandante di tutte le cazzate che faccio - Altan
    1. Re:Linux -Os X switch by Hanji · · Score: 4, Insightful

      The great thing about OS X is that you can have access to most of that low-level stuff (although obviously not all) if you want, but you also get a computer that "just works" when you want it to, and that you can get stuff done on without understanding every last detail of how it works, and without setting up every last piece by hand.

      Don't get me wrong, I like Linux, but especially for stuff like laptops with less common hardware, it's just not worth the hassle of making it all work (And before you mod me down, I have actually tried Linux, both Mandrake and Debian, and this comment is based on experience, not popular opinion from /.)

      --
      A Minesweeper clone that doesn't suck
  2. Re:Apple vs Dell by PurpleFloyd · · Score: 4, Insightful
    That's a percentage graph. For every 100 computers shipped, Apple had fewer of them come back than anyone else; thus, their QC beats Dell's.

    Also, Apple's tech support tends to be freakishly fast. I had a friend get a Powerbook G4's mobo replaced in 3 buisiness days, including shipping. She thought that she mislabeled the package and Airborne was shipping it back to her; she called Apple and they asked if the problem was fixed. Believe it or not, it was. If it wasn't for the price, I would buy from Apple every time, and that iPod is giving me a serious case of geek-lust.

    --

    That's it. I'm no longer part of Team Sanity.
  3. Re:I love apple, but they could be alittle better. by pigthug · · Score: 3, Insightful

    Okay, see this from Apple's point-of-view. Let's say your're the person working at Apple. Someone calls and says he/she baught an open copy of AppleCare at CompUSA and wants to apply that to a computer he/she now owns. How do you reply? You look up the numbers and see that that said service has been registerred by someone else. How do you now "know" that the person on the phone is telling the truth? How can you distinguish this from, say, someone who lifted it out of another person's house because he/she found it lying on a table during a party? Think about it. As has been said, the onus is on YOU to prove to Apple that you're now the proper owner ... not on Apple. Now whether you can bring get on CompUSA's case is another thing ... but don't expect Apple to do this for you -- you have to do this for yourself.