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Which Organizations Have Standardized on Mozilla?

andy brunetto asks: " We are investigating email clients to deploy as our "standard" at the college where I work. I'm trying to find out who is using Mozilla for their email. When I say "who" I mean organizationally, as I realize 99% of us geeks already use it. What organizations out there are rolling out Mozilla as their standard web and/or email client, and why? Yes, we are considering using Thunderbird, once it is final. Thanks!" Hopefully this will make companies realize that the Internet isn't comprised of just IE users.

17 of 833 comments (clear)

  1. Uh, what? by worst_name_ever · · Score: 3, Insightful
    I realize 99% of us geeks already use [Mozilla].

    Really? Everyone I know uses pine, Eudora, or Mail.app - you should be careful about making assumptions based on your own personal circumstances before you try to extrapolate data for use at an organization.

    --

    In Soviet Rush, today's Tom Sawyer gets high on you.
    1. Re:Uh, what? by nihilogos · · Score: 4, Insightful

      Real geeks use Mutt.

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      :wq
  2. Not many.... by mblase · · Score: 5, Insightful

    In the corporate environments where I've been working, Microsoft servers, browsers and email remain the status quo.

    As a web developer, I use Mozilla because it's stricter about standards, and pages that render well in Moz almost always look the same in IE, while the reverse isn't true. One coworker gives me a (humorous) hard time about my refusal to use Microsoft FrontPage or IE when our company is unquestionably "a Microsoft shop".

    Seems like there's no businesses -- certainly not incorporated ones -- want to hire experts in free software like Linux, Apache, PostgreSQL and Mozilla when 2kServer, IIS, SQL Server and IE are what all the other big companies are using first. Mozilla's got an uphill battle, and it knows it.

  3. Standard email client sucks by DeadSea · · Score: 5, Insightful
    Why standardize? As a corporate user, I would hate to have to use a mail reader that is not my favorite. More to the point, I can think of several features that mozilla mail should have before I would recommend it to everybody at my company:
    • Message redirection - Forward a message to another person so that it looks like it came from the orgininal person. Useful for functional addresses common in corporate settings. For example a message was sent to webmaster@ when it should have been sent to support@
    • Disable new mail sound through filters - Corporate users often get lots of mail that they don't actually need to read. Mozilla filters are pretty good. You can sort this mail to another folder and mark it as read. Unfortunately, you can't the new mail sound still goes off when this happens.
    • Change SMTP servers easily - Laptop users are often frustrated with mozilla because there is no easy way to switch between predefined smtp servers when they are between home and work.
    • Change the reply-to on an outgoing message without creating a new account - In mozilla you have to create an account for every email address from which you want to send mail. Creating an account means that you have a new set of mailboxes over on the side of your screen. For corporations that use functional addressing, and have each person with multiple functions, users won't be happy with all the accounts they need to create.
    1. Re:Standard email client sucks by RatBastard · · Score: 4, Insightful

      Standardized software is the only reasonable way to do it in the corporate environment. How many different email clients do you want to support? How many different sets of bugs and user interface problems do you want to have to remember how to fix?

      While the Mozilla email client may or may not be the best solution for your environment (I haven't used it, so I can't form a valid opinion (like that's stopded me before!) on it), but a standardized client is vital if your IT department is going to get anything done at all.

      My office has a very tightly controlled Standard Desktop Model. Every desktop system uses the same basic model. They all have the exact same version of the exact same program and they all have network shares that mount to the exact same place. With the exception of specialists who have additiona software installed for their needs, any user can sit down at any desktop in our state-wide agency and log in and get right to work. Everything they were using at their desk will be there (save the red stapler, I kept that).

      How hard is it to learn a second email client as a user? After a few days you pretty much know how to use the basic functions you need to use to get your job done.

      --
      Boobies never hurt anyone. - Sherry Glaser.
  4. Go for standard email server, not client. by SlashChick · · Score: 4, Insightful

    "as I realize 99% of us geeks already use [Mozilla]."

    Sorry kid, but where I come from, 99% of people use Outlook and/or Exchange. Exchange or not, Outlook 2000 and XP are very capable email clients, and the easy calendar/contact integration and Palm synchronization make them the real winners. (By the way, there is a patch for Outlook 2000 that disallows opening of any harmful attachments. This comes standard with Outlook XP. I switched from Eudora two years ago and I've never even been able to open a virus-laden attachment, let alone send one, as it asks for confirmation when a program tries to automatically send something.) I browse the web using Mozilla (I'm using it right now), but Outlook wins hands-down on email.

    If you want to standardize, standardize on the server side, not the client. Most organizations I have worked at standardized on IMAP (whether they did so through Exchange or another IMAP server.) IMAP has the advantage of keeping everyone's email on the server so people can access it through the web, at multiple computers, etc. The disadvantage, of course, is disk space -- you're going to need at least 10MB per account, and preferably 25MB or more, which quickly adds up. Plus, you're going to need to find a reliable way to back that up, and tape drives are expensive.

    My recommendation is to standardize on IMAP, set up some webmail, and have some HOWTOs for several email clients. This being a college, you're going to find that most everyone will be using Outlook Express. Include HOWTOs for Mozilla, OE, Outlook, and whatever you choose as your webmail solution (there will be people who use the webmail exclusively.) As long as you set the standard on the server side, I don't think it's necessary to set a standard client -- just a recommended one. If you want that to be Mozilla, so be it, but understand that not everyone is going to want to use it.

  5. Re:mail != web browsing by Paul+d'Aoust · · Score: 3, Insightful

    hmmmmmmmmm... I dunno if the author is looking for a survey that will hold water statistically (Slashdot, impartial? HA!). Seems like they just want to hear stories of "how and why", stuff like that. y'know, just finding out what the rest of the family is doing ^_^

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  6. Re: Until Mozilla Crash Bugs are closed... by caeled · · Score: 3, Insightful

    I'll take a few random crash bugs as apposed to the over 30 megs of "security" updates one has to download for IE paired with windows. So since crash bugs are such an issue, I'll assume companies should also not be using IE? Any Microsoft software whatsoever?

  7. Re:99% of Geeks?? by pebs · · Score: 3, Insightful

    I guess I am in the 1% of geeks who do not use Mozilla at all, then. I've used the 1.0 series, and while there are some nice features I have no compelling reason to switch.

    I would hope that 99% of geeks were using a browser other than IE. But considering the existance of Opera, Konqueror, etc, this non-IE browser does not need to be a Mozilla-based browser.

    Unfortunately, this statistic is probably not correct, and there are a lot of geeks using IE. But can they really call themselves geeks then?

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    #!/
  8. Re:It's tough to do. by SlashChick · · Score: 4, Insightful

    Here's the easiest way to "eliminate" IE for 99% of users:

    1) Set Mozilla as the default browser. (Just make sure it doesn't also take over GIF, JPEG, etc. files as well... mine did that here at home and I can't seem to wrench it back from Moz using Tools/Folder Options, but that's another story.)

    2) Remove IE from the start menu and quick launch bar.

    3) Profit!

    Now, it's true that "iexplore.exe" will still be around somewhere, and if people really want to use IE, they can find it. But you know what -- if they're that hell-bent on using IE, let them use it. Most of your employees, however, will be just as happy with Mozilla as their default browser, so you shouldn't hear many complaints.

  9. Why can't people... by brunetto · · Score: 3, Insightful

    just answer the question and stop criticizing the submitter (me!), picking apart what a "geek" is, or going on about my choice of words? I did not ask for a review of Mozilla, or what other email/web clients exist, or your opinion on standardizing on a product. BTW, we standardize so we can provide suppoprt to the 3000+ computers here.

  10. Re: Until Mozilla Crash Bugs are closed... by Colin+Walsh · · Score: 5, Insightful

    Not to be a smart ass (well, sorta), but what about IE? IE is at least as "unstable" as you report Mozilla to be. In my case, I've found that IE crashes far more than Mozilla does, yet I use Mozilla more than IE. I don't think that this is a criteria that many will be using to judge browsers, as both are relatively stable.

    Seriously though, how many open crash bugs are left? It seems that the one you point out is somewhat complicated to duplicate, involves Mozilla interacting with Java (something that seems to cause most browsers some consternation), and is not an issue for 99% of the web-browsing public.

    Not that this has anything to do with Mozilla Mail in the least. A comparison between Outlook and Mozilla Mail or Thunderbird might be a little more on topic. It seems to me that all three are, like their browser counterparts, fairly stable, and offer a fair to decent email experience.

    I find that a big draw for Outlook would be it's well designed UI (seriously, it's about the only thing it's good for! :) and the lock-in you get with MS Exchange, but the huge drawback being the fact that it is so easily comprimised by viruses and worms and whatnot.

    Sadly most people seem to be insanely ignorant of this point, and just keep chugging along, happily flooding the internet with Klez, Bugbear, and Sobig. :(

    I think that the great feature that could attract people to the Mozilla team's offerings is the built-in Bayesian spam filter! Much like pop-up blocking, and, to a lesser extent, tabbed browsing, this is the kind of feature you can mention to somebody, and they go "Oh, hey... that's pretty cool!" It's definitely something that people need, given how much spam is out there, but if people don't know about it, then they will content to wallow in mediocrity.

    -Colin

  11. Re: Until Mozilla Crash Bugs are closed... by RedSynapse · · Score: 4, Insightful

    I've noticed that because MS has integrated IE with the OS, when IE crashes it often brings down my whole system, requiring a reboot, but when Moz crashes the system is fine and I just need to reload Moz and keep going.

    Personally I find IE crashes much more often than Moz, but even if they both crashed with the same frequency it's a much bigger hassle to recover from an IE crash.

  12. Re: Until Mozilla Crash Bugs are closed... by DrXym · · Score: 3, Insightful
    Now let's turn this around... IE crashes, you don't know why but you have 100 users depending on it working properly. Unless you have some expensive support contract and can snap your fingers and make Microsoft jump you're basically fucked. Just hope and pray you can get finance approval to escalate this issue up the various support tiers until someone in MS listens and more importantly acts. After all, it's no good if the problem is fixed in IE 7 or you must upgrade to Windows 2003 to get it.


    Now consider the same in Mozilla. Mozilla crashes, you don't know why blah blah. Your first port of call is Bugzilla and best case you find the bug is already logged. Reading through the comments you learn of a trivial to workaround (e.g. disable a pref). Better yet someone has already produced a patch so you roll your own version of Moz and apply it or wait for the next and reasonably frequent milestone releases. Problem solved. If there is no bug, log one, track it, ask the community for help. If you get no response, pay whoever it might be Sun, Red Hat, Netscape / AOL $$$ to fix it.


    So worst case you're no more out of pocket than you were with MS. Best case you get fast and free support, a detailed description of the issue and progress updates as it is worked on.

  13. Re:99% of Geeks?? by DunbarTheInept · · Score: 3, Insightful

    The reason many geeks don't like IE is precisely because it doesn't "just work". Not on the OS platform they'd like to be using.

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    Don't label something "offtopic" unless you know the topic well enough to tell what's on topic.

  14. Re:Enough about Outlook already. by DunbarTheInept · · Score: 4, Insightful

    The general policy of sending people e-mail that is mean to be "run" is a dumb, dumb idea in the first place, and that we can blame on Outlook. The fact is that those "idiot" users are just doing what the software has trained them to do - click on attachments to view them in whatever application is configured for them to run in. See a word doc - click on it to view it. See an Excel spreadsheet - click on it to view it. See a zip file - click on it to view it. See a virus program - click on it to view it - Oops!
    The idea of using executable content (which is what a word document or spreadsheet really *are*) as a normal, everyday typical way to operate your business is what leads people to run things they see in their e-mail without thinking. They aren't thinking "I'm running this file". They are thinking "I'm looking at this file."

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    Don't label something "offtopic" unless you know the topic well enough to tell what's on topic.

  15. 99% geeks use Mozilla for email ?! by Jacek+Poplawski · · Score: 4, Insightful

    I'm trying to find out who is using Mozilla for their email. When I say "who" I mean organizationally, as I realize 99% of us geeks already use it.

    This is 100% wrong and I don't understand why nobody wrote it yet. If 99% geeks use Mozilla for mail, then who uses Mutt, Pine, or Evolution? Mainstream people?