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Slow And Steady Leads To Windows Refund Success

linuxwrangler writes "By proceeding carefully, documenting everything, being persistent and keeping his cool, Steve Oualline was awarded a $199 refund for his unused copy of Microsoft Windows XP. See his Linux Journal howto for the details. Hopefully this is the first of many victories."

14 of 774 comments (clear)

  1. My question is this ... by jmays · · Score: 5, Insightful

    What percentage of people who intend to install Linux are going to jump through these hoops?

    1%?

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    1. Re:My question is this ... by Darth_Burrito · · Score: 4, Insightful

      I've never seen anyone do this before either, however, the second they did, they'd lose my business, and that of everyone who comes to me. Why do people put up with behavior like that? I like having a brick and mortar shop for accountability but not that much. There are plenty of online dealers that will sell you computer barebones kits sans evidence of a windows license. It's our country. Vote with your wallets.

  2. Re:Is it worth it? by Ed+Avis · · Score: 5, Insightful

    Oh come on - you don't do it directly to cost Microsoft money, but to encourage OEMs and Microsoft to let PCs be available for purchase without the Microsoft tax. It's a matter of principle surely - if you don't want Windows, why pay for it?

    Anyone who does an analysis of monetary value (or cost) against time spent will not be reading Slashdot anyway...

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  3. Re:Refunds? by Chewie · · Score: 5, Insightful

    One word: Laptops.

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  4. Re:Refunds? by Zathrus · · Score: 4, Insightful

    It's more the principle of the thing.

    That said, it's an incomplete story... the author hasn't yet gotten his check. It's doubtful that the company would disobey the court order in this case -- you have that kind of problem with small claims rulings against small businesses and individuals, but large corps aren't likely to disappear overnight and wouldn't want to deal with the contempt of court ruling that would inevitably follow -- but until he receives the check it's still up in the air.

    Additionally, the philosophical point here is to screw MS. Well, this case doesn't do that. Maybe if a few thousand cases were lobbied against a single manufacturer, but right now it's the computer maker that's out the money, not MS. And while they've lost money, they haven't lost anywhere close to enough to revamp their licensing agreement. Worse yet, even if several thousand orders were served against a single computer manufacturer the end result is likely to be that that manufacturer goes belly up -- they'll be out a great deal of money upfront, decide to renegotiate their licenses with MS, and then lose competitive pricing due to the new pricing structure. This really is a case of squeezing the middle man.

    I don't see anything that's going to change this short of massive governmental oversight into MS contracts... if nothing else a court order stating their contracts have to be public (which would probably be unconstitutional) or equally draconian interference.

    No, I don't have a solution. Most complex issues don't have simple answers.

  5. Re:Mostly Redundant... by EllF · · Score: 4, Insightful

    Yeah, who needs principles, anyways? Everything should be determined by its dollar value!

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  6. Re:Mostly Redundant... by Quixote · · Score: 5, Insightful
    If he was a proficent enough computer user to be able to run Linux, he should just as easily been able to buy a white box system or built his own from scratch.

    Read the article: he bought a LAPTOP. It is awfully hard to buy an x86 laptop without a Microsoft OS on it.

  7. How the loop hole is closed by ad0gg · · Score: 4, Insightful

    Manufactors are justing going to add this simple phrase to the computers they sell. "Free with every computer purchase: Windows XP". Loop hole closed, value of software is now $0.

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    1. Re:How the loop hole is closed by qtp · · Score: 4, Insightful

      How is this a "loophole"?

      It seems like straitforward business to me, as in "if I don't want a product, why must I buy it?"

      or

      "If I am willing to return a product unused, why do I not get a refund?"

      Why should a software vendor be allowed to force customers to purchase thier product if they are buying an item manufactured by a different vendor?

      To call this refund a "loophpole" is certainly questionable logic. I think you are taking the joke about the "Microsoft Tax" a bit too seriously.

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    2. Re:How the loop hole is closed by _xeno_ · · Score: 4, Insightful
      Actually, all they have to do is "license" Windows XP to you for a cost of 0.00 for use solely on the computer you purchased. Most computer manufactors basically do this anyways with their crappy "restore" disks that simply reimage the disks, restoring the system to the state it was on purchase and deleting all your data too.

      So you can keep the license, but it's only good on the computer you purchased. You didn't get a Windows XP license, only a license to use Windows XP on the computer you bought. So if you return the computer, you void the license. I haven't bought an OEM machine - ever, actually - so I don't know if current licenses state that, but I do remember that Microsoft was moving in that direction.

      Since IANAL, I can't say if this is legally sound - the manufactor might assign the license a value of $0, but if you refuse the license, they may be forced to pay "fair market value" to recover the cost (especially if they pay Microsoft for the license). But who knows? The law is weird...

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  8. Re:Is it worth it? by cybermace5 · · Score: 4, Insightful

    And the absence of the "Microsoft Tax" will equate to a whopping $10 in savings. It makes absolutely no difference at all to the cost of your system. You aren't going to see OS-less laptop prices drop $199.

    They can throw XP on there, I don't care. I might or might not use it. A massive assault on OEM-included OSes ultimately has no price impact, and it becomes obvious what it really is: a geek jihad.

    I am all about new and varied technology. I enjoy using different types of software and hardware. Linux is an excellent platform for everything from hardware tinkering to large-scale database work. But I don't approve of trying to stomp out the other guys. Microsoft is big, and has been stomping out other guys forever, I know. But Linux was supposed to built on higher ideals and such. The truth comes out: once we got a little more powerful, we're out there stomping for all we're worth.

    Sad.

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  9. Won't scale by donutello · · Score: 4, Insightful

    What this case boiled down to was that it would cost more than $199 for the vendor to fight this in court and therefore the vendor cut its losses and didn't fight it.

    Do this too often to the point where the vendor thinks their total expenses will be more than it will cost to fight it and they will. And they won't need to fight every case, just the first one and use that as precedent.

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  10. Settlement Agreement for $10. by David+Hume · · Score: 4, Insightful

    From the article:

    Excuse: The software is only worth $10.

    Answer: Okay. Send me the check.

    [snip]

    In all of these cases, follow up the phone conversation with a written letter describing what was said and why you're unhappy with it. Remember you are creating a record for the judge.

    [snip]

    If you've received a $10 check, you can say something like, "They would only give me a $10 refund for $199 of software."


    It looks to me that the plaintiff agreed to settle his claim for $10. I suspect that if the judge knew the pertinent facts, the plaintiff would get only $10. He entered into an oral contract to accept $10 as his refund, and then (presumably) memorialized that agreement in writing (i.e., by letter). I don't think the judge would be impressed by the plaintiff engaging in the "bait and switch" tactics of agreeing to accept $10.00 to settle his claim in order to establish liability (which it wouldn't), and then renegging on the deal and demanding more.

    So why did the plaintiff get a judgment for $100? Because the other side didn't show up:

    My case was even simpler. The company did not show up.


    As recounted in the story, the Small Claims Court judge properly made the plaintiff "prove up" his case. However, when the plaintiff did so he didn't bother to mention that he agreed to accept $10.00 to settle his claim:

    Judge: The defendant didn't show up, but Mr. Oualline you still have to prove your case. You say that they owe you some money. Why?

    Me: I bought a computer from them, and when I booted it up it displayed a license agreement with a long list of restrictions that limited what I could do with my computer. It also said that if I didn't agree with the license agreement, I could get a refund.

    Judge: I take it you didn't get your refund.

    Me: They sent me an e-mail yesterday offering me one, but it was only for the software. I want my court costs too.

    The judge then fumbled through my papers looking for the printout of the refund letter. He found it.

    Judge: You removed the software from your system.

    Me: Yes.

    Judge: You installed something else.

    Me: I installed Linux.

    Judge: Judgment for the plaintiff.


  11. Re:Feh. by Xerithane · · Score: 5, Insightful

    It's a safe bet that the averge small claims court judge doesn't know what Linux is.

    Uh, what? You just said, "Don't assume that's why I came to the conclusion I did." Then follow it up with a stereotype about people you know who work in law offices. Are you trying to say that there are more geeks as police officers than judges? Are you trying to say that they don't read the news?

    CNN has ran 779 stories on Linux. It is not some elite club, and most people know that Linux is an operating system. They may not know the details, but most people know that it's an operating system at least.

    You are assuming, based on stereotypes, that judges will not know what Linux is. No matter what you try to label it as, that is what you are doing.

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