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Apple to Accept Returns of Mac OS X on Some G3s

An anonymous reader writes "A class-action lawsuit was filed over Mac OS X not working correctly on some of the older G3's, and Apple has tentatively agreed to refund the purchase price of the OS ($129) to people who purchased it for use on those computers, and wish to return it." The agreement is not final. If you wish to continue using the OS on your computer, despite it not working fully, you can instead receive a $25 coupon. The deal will, apparently, apply to the iMacs through the fruit-colored models; the pre-chiclet iBooks; the PowerBook G3s; the first three Power Mac G3 models; and the all-in-one Power Mac G3.

21 of 398 comments (clear)

  1. Re:the pre-chiclet iBooks? by theWrkncacnter · · Score: 3, Informative

    I think the nicer term is "clam-shell"

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  2. Re:the pre-chiclet iBooks? by MsGeek · · Score: 3, Informative

    No, IceBook is the term for the present-gen iBooks. Clamshell is the polite term for them, iToiletSeat is the impolite term for them.

    Interesting that the Wallstreet Powerbook is also part of the return program. I have one, and has basically decided to stick with 9.1 and Linux on it instead of braving the waters of X.

    However, my blue-and-white G3 is getting X as soon as Panther (OS X.3) comes out. People are having good success with New World Macs, even really old ones like the blue-and-white.

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  3. No... by siskbc · · Score: 3, Informative
    Seriously though, this tells you a lot about the both the Mac community and Apple. The machines are so good that people are able to file a lawsuit due to expecting X performance on a machine and not getting it, and expect to have a case. Wow.

    It's because Apple said it would work on all G3's as mentioned in a higher thread. Had they not done so, plaintiffs would have had no case. So no precedent set, except that things won't be guaranteed to run on any older platform from now on.

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  4. Re:What were "the first three Power Mac G3 models" by mprindle · · Score: 2, Informative

    The 1st three were the beige models made. From the artical the settlement doesnt include the B&W G3.

    Mike

  5. Re:the pre-chiclet iBooks? by notfancy · · Score: 2, Informative

    Jaguar runs beautifully on the B&W G3, if you don't want to wait. Even 10.1 did, and the upgrade to 10.2 was absolutely painless; so I don't expect any problems with Panther either.

    You surely can get ahold of an, ahem, "evaluation copy" of 10.2 to play.

  6. DVD & software playback by mughi · · Score: 3, Informative
    The only lost functionality is the DVD player. Who cares? Use VLC (free, open source) if you are that picky.

    Unfortunately, that's not a viable option. The Broze G3 PowerBook, for example, has DVD-playback hardware. Running in software only (as with VLC) gives extremely poor performance, and bogs down the machine.

    Running under OS-9, the DVD playback is beautiful, and can happen in the background as one does real work at the same time

    Again, it comes down to promises Apple made, and then didn't come through on.

  7. Re:The suit was about video cards by Halo1 · · Score: 2, Informative
    Apparently, the Rage (Pro?) cards found in older G3s aren't properly supported in MacOS X.2
    • Rage II cards: no graphics acceleration at all
    • Rage Pro cards: 2D acceleration, no hardware OpenGL acceleration
    • Rage 128 cards: 2D + OpenGL acceleration
    • ATI Radeon, all Geforce's shipped with Macs: 2D + OpenGL + Quartz Extreme
    I'm hoping to wring some cash out of Apple when I discover that Quartz extreme (found in Jaguar and Panther) doesn't work with my dual USB ibook.
    Apple never promised it would work on your machine. Apple did promise the early G3's would be supported by Mac OS X and people felt that not having 2D and/or 3D acceleration made that claim misleading, as Apple nowhere explicitly stated that up front (while they did state it wrt Quartz Extreme).
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  8. Had you been waiting for OS X... by itomato · · Score: 2, Informative

    Let's go back to 1998, shall we? This is when the original announcements were made about OS X. Come about 1999, OS X made it into public beta, and soon after, it was released. Apple's hype wave crashed down on its customers when the product failed to deliver.

    Think about it: You run a Mac shop - graphics, prepress, video, audio, whatever. You're constantly stop-starting in regards to X, its release date, whether it will run on your machine, what software will be available/ready/usable. You buy a Beige G3 in anticipation of OS X, which is promised to perform on it. It doesn't. It's barely usable. It's taken another 2 years for it to become usable, and in that time, the machines have become obsolete. It's taken rewriting and increasing the requirements of so much of the OS (Quartz Extreme/Open GL) that the hardware it was originally designed to support isn't up to the task.

    Do we deserve a fair shake? Hell mutha fuckin yeah!

  9. Models OS X does not run well on by iJed · · Score: 4, Informative
    OS X does not run well (in my opinion) on the following models:
    1. Clam shell iBooks. These have 800*600 screens making them pretty horrible to use under X. Maybe its just because I'm use to my 19" Sony though.
    2. Beige G3s. There are various unsupported things on the Beige G3. These include hardware DVD acceleration, 2D acceleration (on some graphics cards), 3D acceleration (again on some graphics cards) and even internal floppy drive support (although they are long dead on the Mac). However the beige G3 is still better of than the original iBook range.
    3. Early PowerBook G3s. Like the beige G3s these have unsupported hardware DVD and graphics cards. However, unlike the beige G3, you cannot upgrade the graphics card.
    4. Revision A iMac. These were not made for all that long but they have the unsupported (I think) Rage II graphics chip with only 2M video memory. All other iMacs are pretty much OK if you can endure the UI latency.
  10. Re:Arm Twisting by itomato · · Score: 2, Informative

    That was supposed to be incorporated in the first point release.

    It wasn't. Neither was the DVD player.

  11. Re:I do not understand.. by clf8 · · Score: 2, Informative

    Yes, but they bought OS X on Apple's word that their computer would be fully supported. In this case, it's not a G3/G4 issue, it's the video card. Apple did not go back and add complete video support for the older machines as they said they would. As a result, some things (including the dvd player) did not work properly.

    It's not zealots, it's not OS 9 freaks, it's people who bought OS X because it should have worked on their computer, and didn't fully.

  12. Re:Arm Twisting by krisp · · Score: 3, Informative

    Wouldn't a more elegant solution be to attempt to fix the issue? Rather than hand out cash to disgruntled customers (who will probably make copies of the OSX cd's before returning them), why not invest the money in developing a patch to allow the older Rage cards to function properly?


    From the article (i sugest you read it):
    Ferlauto noted that after the lawsuit was filed, Apple releases an update to Mac OS X, version 10.1.5, that offered improved graphics performance for machines that use the ATI Rage graphics card.

  13. Too little, too late? by uninet · · Score: 2, Informative

    Considering that Mac OS X 10.2 is quite content to fry the analog card inside of an iMac G3 (Slotloading), if someone doesn't read the fine manual and upgrade the firmware first, I think $129 isn't enough in many cases. A system that is suppose to be ultra friendly shouldn't fry one's built-in monitor without big warnings on-screen first.

    Of course, if you do read the manual, like I did, I don't see any problems with the system on a G3. Mac OS X 10.2.6 runs quite decently on my iMac.

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  14. Re:the pre-chiclet iBooks? by Nalgas+D.+Lemur · · Score: 4, Informative

    I probably should've stayed with OS 9 on my Wallstreet too, but I was one of those people who just had to see what OS X was like on it. I managed to have the slowest Wallstreet there is (233MHz with no L2 cache), so that turned out to not be the greatest idea. 10.0.* was nearly unusable for just about anything, but at least it ran without complaining. As of 10.1, if I didn't mind doing much outside of Terminal, it was almost tolerable, but I still ran stuff in Classic a lot of the time, just because it was noticeably faster that way. When I tried to upgrade it to 10.2, the installer trashed my 10.1 install instead of updating it, probably because I'd moved a bunch of things around to different locations, including putting the Applications folder on a different partition. The installer is (or at least used to be) very picky about some things and didn't fail gracefully.

    Anyway, the moral of the story is that it's extremely slow, more so if you don't have at least 256-384 MB of RAM. iTunes uses over 60% CPU just to play an MP3 (although mpg123 and the sound daemon it uses only took a combined total of around 12%...), and doing two things at once really brings performance even farther down. But hey, at least it was as stable as it was slow and didn't act strange on the old hardware at all. I'm much, much happier with OS X on my current model iBook.

    My former roommate has had good luck with it on his (G4-and-Radeon-upgraded) B&W G3, though, as of 10.2. It was perfectly usable before he upgraded it, but he didn't like 10.1 enough to stick with it then. It's probably worth trying out on yours, just to see how it goes, in my opinion at least.

    -Nalgas D. Lemur

  15. Which models are covered, by codename: by frankie · · Score: 4, Informative
    Any G3 with hardware DVD playback (unsupported in X) and/or less than Rage 128 video:
    • iBook: P1 (aka ToiletSeat, 1999), unsure about P1.5 (ToiletSeat2, 2000).
    • iMac: Bondi (aka RevA & RevB, 1998), LifeSavers (aka RevC & RevD, aka 5 Flavors, 1999).
    • PowerBook G3: Hooper (aka original, 1997), MainStreet/WallStreet (aka G3 Series, 1998), Lombard (aka Bronze, 1999).
    • PowerMac G3: Beige (aka Gossamer, 1997), All-in-One (aka Artemis, 1998),
    Not covered:
    • iBook: Dual USB (aka iceBook, aka Chiclet, 2001) and newer.
    • iMac: Slot Loading (aka Kihei, 1999) and newer.
    • PowerBook: Pismo (aka Firewire, 2000) and any G4.
    • PowerMac: Blue & White (aka Yosemite, 1999) and any G4.
  16. Clearing up the confusion by E'Laren · · Score: 3, Informative

    Read this: http://docs.info.apple.com/article.html?artnum=106 470 Apple never said it would work on all G3s. Check the fine print and you'll see that firmware updates and SCSI card updates are required for some computers, but the PowerBook G3 (original with rainbow apple on the top) isn't supported at all. Again, read the fine print for Quartz Extreme and you'd find that only GeForce and Radeon 7500+ cards are supported not the Rages. Yes it would've been nice for the DVD Player to work on non-agp machines and that is probably why Apple made this submission rather than continuing this in court.

  17. Re:It gets even worse by King_TJ · · Score: 3, Informative

    Yes, your friend is quite correct. Regarding those power supplies on the Powerbooks though - I think some of the problem has more to do with how they're handled by the users.

    From what I've read and observed, the most common issue is the thin, somewhat fragile cable with the barrel plug on the end (that goes into the notebook itself) gets twisted and stretched/flexed until the wires inside break. When this happens, sometimes they short together, causing the power supply to burn out or in a worse-case scenario, possibly even catch fire.

    If people were a little more careful with their AC adapters (and didn't insist on wrapping the cords around the power "brick" tightly, stressing the wires in the cables - they would probably get much better service out of their adapters.

    Apple didn't exactly show much interest in helping reduce the problem though. (Last I heard, they added a 3 prong plug to the adapters instead of a non-grounded 2 prong plug. That might save their butt in a lawsuit over someone getting shocked on a shorted power adapter - but it's not nearly as good as using better, thicker wire that won't break as easily!)

  18. Re:It gets even worse by Anonymous Coward · · Score: 2, Informative

    > Powerbook power supplies that not only burn out prematurely but are a fire and electrical hazard.

    There was a recall on these (and many PC laptop adapters as well). Contact Apple.

  19. Re:Actually.. by haut · · Score: 2, Informative

    I've had similar problems with my iBook but completely opposite experiece with AppleCare. After about 6 months my iBook died, so I sent it in and they fixed it, only to have the backlight die a couple days later. Sent it back again and it worked fine, but now my CD burner was killing CDs. They said "ok, too many problems, we're giving you a replacement" and sent me a brand new one, with a fresh (1 yr) warranty. Then after about a week I noticed the screen was screwed up and they said they'd call it DOA and sent me another brand new one. I haven't had to pay a cent for shipping (including sending the bad ones back to them). I'm really disappointed in the quality control and reliability of the laptop, but AppleCare is awesome and I'm going to buy it before my year is up. If it keeps failing like this then I'll have a brand new (not old stock either, new model) laptop every 6 months or so!

  20. you remember incredibly incorrectly by Anonymous Coward · · Score: 1, Informative

    The problem with lotsa RAM was a hardware one, not a software one. You needed special 16MB SIMMs to do 128MB. But you could do it.

    Apple said you needed to use A/UX to get 32-bit support (>12MB memory). But Mode32 changed that so you could get it without it. This was independent of the 128MB thing.

    Virtual Memory was supported without special SIMMs or Mode32, you needed a PMMU to do it though, since the 68020 didn't have one. Connectix would sell you a PMMU (68851) with their program that did virtual memory on Mac OS 6.X (called Virtual). Apple's virtual memory only worked on Mac OS 7 and up.

    Apple rolled Mode32 into Mac OS at some point, so you didn't need any hacks.

    The lawsuit you speak of I believe was the SE/30 lawsuit, not the Mac II.

  21. Re:the pre-chiclet iBooks? by melatonin · · Score: 3, Informative
    When I tried to upgrade it to 10.2, the installer trashed my 10.1 install instead of updating it

    This has nothing to do with your machine being old.

    The 10.2.0 installer disk is the easiest way to trash any Mac, new or old. Check out Apple's support forums, there were people buying brand new Macs which came with 10.2 who reformatted their drives so they could re-partition it, and they couldn't install 10.2!! They were left with useless Macs with no operating system (except for OS 9, if they wanted that).

    My own examples,

    • Digital Audio G4. 10.0 installs fine. 10.0.3 does not install (can't remember details). 10.1 installs fine. 10.1.3 does not (kernel panics through install, after first reboot, all kinds of crap). 10.2.0 installs fine, no problems at all.
    • QuickSilver G4 - purchased a bit before 10.2 was released. 10.2 gets an error after trying to install. Hard drive is still intact with original 10.1 installation. Impossible to upgrade machine to 10.2.0 (this is a newer G4 than the Digital Audio).
    • iMac DV - Upgrading 10.1 to 10.2 works (older than G4 and QuickSilver). Not sure about other 10.x install discs.
    • Beige G3 Minitower. 10.1 - When booting into the installer CD, and the Mac is in "OS X boot mode" and looking for an OS, it cannot find the boot device. ?. 10.2.0 - didn't dare.
    • Wallstreet 233: 10.1 upgrade to 10.2.0: worked the first time, but every app crashed after launching; seemed as if it were a permissions issue. Tried a clean install of 10.2. Installer kept kept kernel panicing during install at various points. Had to revert to 10.1.

    Apple never really responded to the outcries on their forums, people thought their logic boards were f'd up or something and many just decided to buy new Macs (and again, people with new Macs were having the problem!).

    Eventually Apple released the 10.2.3 installer disk - I got one as part of the Developer Program. This thing is a God Send (or rather, a really good bug fix). It runs perfectly on every Mac with no complaints, especially the Beige G3!

    The Beige G3 was originally a 233, it's been upgraded to a 400MHz/1MB backside cache from OWC (you can get that for about $150, makes your Mac very usable. Get a USB card too).

    The Beige G3 running 10.2.6 is far more stable than when it's running 9.2.2 or 8.5.1 (I have all three on the same box). It's faster, easier to work with, and a heck of a lot more modern. Honestly, I've been toying with some old hardware and old versions of the Mac OS for the last couple of weeks (8.1, 8.5, 8.6, 9.0, 9.2..), and playing with what's supported on what (8.5 supports the GeoPort, 8.6 does not, 8.5 does not support USB hard drives, 8.6 does, 9.2 does not support my DVD drive, 8.5 does.. etc). In OS X, everything works perfectly (except the GeoPort, of course). And reliabily. You get used to all the little patches and extensions and your perfectly selected Extensions Manager Set to get your Mac booting perfectly, with 10.2 things just work. I don't need no friggin' driver for my DVD drive in OS X. OS X didn't freeze because my HD has a corrupt hard disk driver -- it mounted it anyway! This is all on the G3! With 10.1/10.0, using Mac OS X was iffy. But with 10.2.3+ Mac OS X is FAR better than using OS 9!! I've used a B&W G3/400 daily 'once upon a time' with 10.1 a bit over a year ago. This G3 running 10.2 is far smoother.

    "Funky" and old world hardware still isn't supported - the AV personality card I've got on the G3 that gives me video/audio in/out doesn't work (just the basics work, audio), but hey, when I reboot into OS 9.2.2 the Finder crashes because it doesn't like my Toshiba DVD drive's driver (OS X uses it automatically).

    Assuming there's no regressions with Panther, OS X runs fine on these old Macs. It's running great on that PowerBook too, we've got a PowerLogix G4 upgrade for that thing as well, but the develop

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