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New Dell Clickthrough Software License

Petrol writes "I just read that Dell is installing a new mandatory click-through software license at first boot. From the article, Dude, you're getting screwed: 'Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.'"

46 of 1,003 comments (clear)

  1. Um... by Chicane-UK · · Score: 3, Informative

    Dell have something similar to this already.. its an agreement that you have to accept which is part of their BIOS - first time you switch the machine on it comes up with a whole bunch of T&C's which you have to 'hit any key' to accept.. the machine then resets itself (removing that screen) and the system will boot through the BIOS as normal.

    They have had this for at least the two years we have been buying their workstations & servers.

    --
    "Hey! Unless this is a nude love-in, get the hell off my property!!"
  2. Already slow by Anonymous Coward · · Score: 5, Informative

    Dell's Software License Policy

    Dude, you're getting screwed

    28 Aug 2003

    Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.

    I pushed the power button to turn on computer. I got the Dell POST screen, then a screen from Dell (Photo):

    SOFTWARE LICENSES

    - Before using your computer, read all of the software license
    agreements that came with each program that you ordered.
    There may be several agreements to examine. To comply with
    the terms and conditions of the software license agreements,
    you must consider any CD or diskette set of Dell-installed software
    as BACKUP copies of the software installed on your computer's
    hard-disk drive.

    - If you did not order Dell-installed software for this computer,
    or if you do not accept all the terms of the licenses, please call
    the customer assistance telephone number listed in your system
    documentation.

    Press any key on the keyboard to indicate that you have
    read all of the software licenses and agree to their terms.

    Be Direct TM
    Dell TM
    www.dell.com

    But there are no license agreements in the box that the computer came in. [There are some shrinkwrapped CD containers, but the "Terms and Conditions of Sale (CANADA)" that came with the invoice says:

    "7. Software. All software is provided subject to the license
    agreement that is part of the package. Customer agrees that
    it will be bound by the license agreement once the package is
    opened or its seal is broken. Dell does not warrant any software
    under this Agreement. Warranties, if any, for the software are
    contained in the license agreement that governs its purchase
    and use."

    I've never agreed to those Terms and Conditions, to my knowledge, but I assume they think they're enforceable, so I can't open up the shrinkwrap to see if the license agreements are in there, without automatically agreeing to them.]

    So I called the only Dell number I could find on my documentation (1-800-847-4096) and spoke to a customer support representative. I told her what was on the screen, and told her I couldn't find the license agreements I'm required to read and agree to before pressing any key.

    She put me on hold while she looked into where the license agreements might be, and eventually transferred me to technical support. The tech support agent told me her database was down, so she couldn't look up anything at all (I hadn't even told her what the problem was yet), and I'd have to call back in an hour.

    I call back, and speak to a tech support woman. She says: "press Tab." I explain that I can't without saying I've read and agreed to documents I don't have. She says "press page down". Same problem. She says "scroll down". I explain it's not a Windows screen. She says "insert any Dell-shipped CD". I exlpain the problem of opening the CD packaging.

    She insists I have to press a key. I ask her if she really means that I have to agree to the licenses before it's at all possible that i've read them. She says "yes". I explain that that's not acceptable, and ask for her supervisor.

    Her supervisor insists it's a Customer Care issue, and not tech support, and that there's nothing he can do. He can't explain why they sent me to him. He enters my info into the call log databse, and I go to call back Customer Care.

    So back into the hold queue I go.

    I'm finally connected to a Customer Care representative. [Pretty much each sentence in the following was interspersed with long, long times on hold.]

    She looked up the call log to get the background info. She insists she doesn't have copies of the agreements, and that I'm supposed to go online and look them up myself. (?!) She says to use a

  3. slashdotted by Anonymous Coward · · Score: 1, Informative

    Dell's Software License Policy
    Dude, you're getting screwed.
    28 Aug 2003

    Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.

    I pushed the power button to turn on computer. I got the Dell POST screen, then a screen from Dell (Photo):

    SOFTWARE LICENSES

    - Before using your computer, read all of the software license
    agreements that came with each program that you ordered.
    There may be several agreements to examine. To comply with
    the terms and conditions of the software license agreements,
    you must consider any CD or diskette set of Dell-installed software
    as BACKUP copies of the software installed on your computer's
    hard-disk drive.

    - If you did not order Dell-installed software for this computer,
    or if you do not accept all the terms of the licenses, please call
    the customer assistance telephone number listed in your system
    documentation.

    Press any key on the keyboard to indicate that you have
    read all of the software licenses and agree to their terms.

    Be Direct TM
    Dell TM
    www.dell.com

    But there are no license agreements in the box that the computer came in. [There are some shrinkwrapped CD containers, but the "Terms and Conditions of Sale (CANADA)" that came with the invoice says:

    "7. Software. All software is provided subject to the license
    agreement that is part of the package. Customer agrees that
    it will be bound by the license agreement once the package is
    opened or its seal is broken. Dell does not warrant any software
    under this Agreement. Warranties, if any, for the software are
    contained in the license agreement that governs its purchase
    and use."

    I've never agreed to those Terms and Conditions, to my knowledge, but I assume they think they're enforceable, so I can't open up the shrinkwrap to see if the license agreements are in there, without automatically agreeing to them.]

    So I called the only Dell number I could find on my documentation (1-800-847-4096) and spoke to a customer support representative. I told her what was on the screen, and told her I couldn't find the license agreements I'm required to read and agree to before pressing any key.

    She put me on hold while she looked into where the license agreements might be, and eventually transferred me to technical support. The tech support agent told me her database was down, so she couldn't look up anything at all (I hadn't even told her what the problem was yet), and I'd have to call back in an hour.

    I call back, and speak to a tech support woman. She says: "press Tab." I explain that I can't without saying I've read and agreed to documents I don't have. She says "press page down". Same problem. She says "scroll down". I explain it's not a Windows screen. She says "insert any Dell-shipped CD". I exlpain the problem of opening the CD packaging.

    She insists I have to press a key. I ask her if she really means that I have to agree to the licenses before it's at all possible that i've read them. She says "yes". I explain that that's not acceptable, and ask for her supervisor.

    Her supervisor insists it's a Customer Care issue, and not tech support, and that there's nothing he can do. He can't explain why they sent me to him. He enters my info into the call log databse, and I go to call back Customer Care.

    So back into the hold queue I go.

    I'm finally connected to a Customer Care representative. [Pretty much each sentence in the following was interspersed with long, long times on hold.]

    She looked up the call log to get the background info. She insists she doesn't have copies of the agreements, and that I'm supposed to go online and look them up myself. (?!) She says to use a public computer if I have to. I ask how to know what companies have software on m

  4. Re:What's the big deal? by ccoder · · Score: 3, Informative

    If you actually read the article, you'd notice that is was a BIOS screen, not software.

    With that said, changing some crap in the bios passed the screen (??@#$?) but it wasn't purely software.

    --
    "During times of universal deceit, telling the truth becomes a revolutionary act" -- George Orwell
  5. Article text, no trolling, honest by RobertB-DC · · Score: 3, Informative

    Here's the article text, because cypherpunks.ca does indeed seem to have found out the hard way that a Slashdot front-page feature is Considered Harmful. Not posting AC 'cause of problems with troll text mods.

    - - - - -
    Dell's Software License Policy
    Dude, you're getting screwed.
    28 Aug 2003

    Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.

    I pushed the power button to turn on computer. I got the Dell POST screen, then a screen from Dell (Photo):

    SOFTWARE LICENSES
    - Before using your computer, read all of the software license
    agreements that came with each program that you ordered.
    There may be several agreements to examine. To comply with
    the terms and conditions of the software license agreements,
    you must consider any CD or diskette set of Dell-installed software
    as BACKUP copies of the software installed on your computer's
    hard-disk drive.
    - If you did not order Dell-installed software for this computer,
    or if you do not accept all the terms of the licenses, please call
    the customer assistance telephone number listed in your system
    documentation.
    Press any key on the keyboard to indicate that you have
    read all of the software licenses and agree to their terms.
    Be Direct TM
    Dell TM
    www.dell.com

    But there are no license agreements in the box that the computer came in. [There are some shrinkwrapped CD containers, but the "Terms and Conditions of Sale (CANADA)" that came with the invoice says:

    "7. Software. All software is provided subject to the license
    agreement that is part of the package. Customer agrees that
    it will be bound by the license agreement once the package is
    opened or its seal is broken. Dell does not warrant any software
    under this Agreement. Warranties, if any, for the software are
    contained in the license agreement that governs its purchase
    and use."

    I've never agreed to those Terms and Conditions, to my knowledge, but I assume they think they're enforceable, so I can't open up the shrinkwrap to see if the license agreements are in there, without automatically agreeing to them.]

    So I called the only Dell number I could find on my documentation (1-800-847-4096) and spoke to a customer support representative. I told her what was on the screen, and told her I couldn't find the license agreements I'm required to read and agree to before pressing any key.

    She put me on hold while she looked into where the license agreements might be, and eventually transferred me to technical support. The tech support agent told me her database was down, so she couldn't look up anything at all (I hadn't even told her what the problem was yet), and I'd have to call back in an hour.

    I call back, and speak to a tech support woman. She says: "press Tab." I explain that I can't without saying I've read and agreed to documents I don't have. She says "press page down". Same problem. She says "scroll down". I explain it's not a Windows screen. She says "insert any Dell-shipped CD". I exlpain the problem of opening the CD packaging.

    She insists I have to press a key. I ask her if she really means that I have to agree to the licenses before it's at all possible that i've read them. She says "yes". I explain that that's not acceptable, and ask for her supervisor.

    Her supervisor insists it's a Customer Care issue, and not tech support, and that there's nothing he can do. He can't explain why they sent me to him. He enters my info into the call log databse, and I go to call back Customer Care.

    So back into the hold queue I go.

    I'm finally connected to a Customer Care representative. [Pretty much each sentence in the following was interspersed with long, long times on hold.]

    She lo

    --
    Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
    1. Re:Article text, no trolling, honest by insomniak1 · · Score: 3, Informative

      Wow - Having bought a Dell some years ago, I was quite pleased w/ their hardware and support. As such, I've always recommended their laptops though now I guess I'll have to give my recommendations more thought.

      While I do recall the 'You agree to the EULA if you open the package' issue, but I don't remember having such hassles.

      My feeling is that it might make a bit of difference if more people did what RobertB did - Call Dell and ask for a real explanation. Considering you've just made a 'sizable' purchase, that's the least they could do.

      Does anyone know how this situation is handled in a larger organization where there would be hundreds of these 'mystery meat' EULAs that need to be 'agreed' to? It's probably safe to bet that most of the time admins just simply 'agree' to the EULA so they can get on with their work. Capitalizing on that bet it can most likely be said that a close examination of the EULA rarely happens and that they're rarely re-visited to check for changes since they were last reviewed.

      To some it would seems like an extreme comparison, but it's almost like they've got your $xxxx investment for hostage and they're demanding a blank cheque so you can actually use it.

      Now that I've read more and more about EULA 'landmines' I'm definately going to pay more attention to them. Luckily, nowadays, most of the EULAs I read are GNU or BSD in nature. (Yay!)

      In any case, I'll admit - it would pain me to have to return the device, but principle is principle.

  6. Invalid license! by Anonymous Coward · · Score: 5, Informative

    Uhm, licenses you are forced to agree to before reading them are null and void! Under contract laws, these arrangements are illegal. A contract entered into under misleading or coerced circumstances is broken. Even severability clauses may not apply ( IE, if some part of this contract is found to break a law, then only that part of the contract is broken, and the rest of the terms are still binding ). Since you can't even read that clause if it existed, it doesn't exist.

    Essentially, the defaults of copyright, customer service, and warranty laws would then apply.

    Bad move for Dell, as whatever rights they want you to throw away, you can't! Since the 'License' is non-binding, well. MUHAHAHA!

  7. Text mirror by soulsteal · · Score: 4, Informative

    Here.

  8. You did not read the article by Anonymous Coward · · Score: 3, Informative

    He had to agree to the license in order to reach the point where the hard drive could be formatted. The EULA screen appeared when he attempted to boot from CD.

  9. Mirror by Anonymous Coward · · Score: 1, Informative

    In case the site is slow, here is a mirror.

    Martin Studio Slashdot Policy

  10. Something New? by LamerX · · Score: 5, Informative

    My inspiron 2650 came with this feature almost a year ago. I called Dell and asked them "What if I don't agree with the license?" He said, "Boot off of your new OS CD and format the hard drive."

    I was like OK. That was what I did. If you do format the hard drive, then you're not bound to the terms. If you never use that OS, then you are fine.

    Okay maybe it wasn't a click-through process. But it said "Press the space bar to agree to the terms of the license agreement."

    So, I don't see what the big deal is. You're not forced to agree. You're not agreeing by using the laptop, so what?

  11. Re:By Coincidence... by MImeKillEr · · Score: 3, Informative

    Having worked at Dell, I can tell you why.

    They use an in-house software installation applet called RIATA (don't ask what it stands for, I never knew).

    Here's how it works:

    The systems are built using the same hardware. Each system is tracked by internal code name (laptops usually follow a cigar theme, desktops another, etc). Once a working profile is created for a particular line of hardware, its stored on the imaging server. Network-enabled DOS-based bootdisks are inserted into the systems and predefined scripts are run that will automatically install the OS and all bundles. If all is successful, the DOS window's background changes to green. Remove the disk, shutdown and move to the next one. If it fails, there's a warning buzz and the screen changes to red. Look at the logs and find out why, restart.

    Now, this all sounds relatively easy, but searching for the latest available packages and drivers based on X, Y, Z hardware types and versions is a regular PITA. Fortunately, RIATA replaced FIDA (similar program, developed by the same group) which was a lot shittier.

    I worked in a lab. We were CONSTANTLY having to build new RIATA packages for the laptop line.

    They probably *do* have the production images updated on a semi-regular basis. Anyone who installs a system or gets a new PC needs to check for the avilability of updates regardless.

    --
    Cruising the internet on my TI-99/4A @ a whopping 300 baud!
  12. This is just another reason... by alchemist68 · · Score: 4, Informative

    I am happy to own an Apple Power Macintosh. Apple doesn't screw around with its users. Apple doesn't put all kinds of weird icons like AOL, MSN, EarthLink on my desktop. The computer comes out of the box with a blank desktop, no gimick license agreements, and best of all, everything works well all the time. Good God, why oh why do people WASTE their time with Wintel?

    My boss just won the raffle for an old company laptop. He went out and purchased a wireless PC card. When he installed it and loaded the software, the software said to install the Windows 98 2nd Edition installation CD. Well, he didn't have one since it was a recently retired company laptop, and installation CDs at the company are VERBOTTEN except for the IT department. I told him if he had an Apple, everything would have worked from the beginning, and he still would not have had to install any additional software. He spent 5 hours playing around with installation CDs at home, calling the wireless PC card company to see if they could just email him the drivers, he's even contacted the company IT department and they haven't gotten back with him yet. By golly, that old laptop sure was a bargain. That's 5 hours he could have used for spending time with his family, having fun, or doing something truly productive. I guess it comes down to "What is your time worth in your life?" Personally, I don't have any time to waste and I need everything to work out of the box with no fuss.

    Apple, it's the way to go for personal computing needs. All you can do with a PC is use it as a space heater, a door stop, or an enclosure for a fireworks event.

  13. "Contracts of Adhesion" are not enforceable...but by buelba · · Score: 5, Informative
    The "shrinkwrap license" we all hate is just another example of a long-standing practice by commercial operators. When you park your car, for example, a lot of times the bottom of the ticket says "By accepting this ticket you agree that our liability if your car gets hit is capped at $500," or something like that. These contracts are called "contracts of adhesion" (because they adhere to the ticket or whatever) and terms of these contracts are often found unenforceable by the courts. Any reasonable lawyer, not working for one of the sides in this issue, would say that substantial doubt surrounds the enforceability of shrinkwrap licenses in the United States.

    BUT bad people are trying to change all that. They've come up with a proposed law, called the Uniform Computer Information Transactions Act, or UCITA. UCITA would, among other things, explicitly make shrinkwrap licenses fully enforceable. This would be a very bad thing.

    UCITA is already the law in Maryland and Virginia. If you live in those states, move!

    For more information on why UCITA is bad, click here. Find your state representatives here. Tell them what you think.

  14. Re:Visual Studio EULA and MSDN EULA by Anonymous Coward · · Score: 2, Informative

    Dude, those are both student licenses, not the licenses for the retail version. The first one says it in the URL (studentlicence?). The second one is to the MSDN-AA EULA, where MSDN-AA is MSDN Academic Alliance.

  15. Re:I get razzed all the time at work... by Anonymous Coward · · Score: 1, Informative

    In VS 6, at least, the restriction only applies to making copies of the MS Office file format documentation.

    http://opentech.leafe.com/viewtopic.php?t=259 (search for "spreadsheet")

  16. Re:It's good that nobody reads them. by robocord · · Score: 4, Informative

    There have been several instances where the courts have refused to enforce a contract because the user was unable to read or to understand the entirety of it. IANAL, and I do remember that there were very specific circumstances, but it has happened. Cases like that are one of the reasons that your Mortgage agent has to go through the whole bloody mortage agreement with you, clause by clause, before they'll even let you sign it.

  17. Re:I get razzed all the time at work... by ccnull · · Score: 2, Informative

    Remember those "required patches"? When I installed them, there was a EULA. This one said, "You are not allowed to publish the results of benchmark testing of the .NET Framework." What the f*** does that have to do with installing a required security patch?

    For what it's worth, Network Associates lost a lawsuit over this very issue (benchmark banning). Companies will write whatever they want into EULAs but that doesn't make them enforcable... the sad thing is that a lawsuit typically has to be involved.

  18. Re:I get razzed all the time at work... by RobertB-DC · · Score: 5, Informative
    The reply to the first reply to my message (whew!) includes a couple of links. Just to round things out, here's another reference I was able to find (on Sun's site, how ironic).

    This one is the closest to what I remember agreeing to. It's actually the license to use ODBC, which was a virtual requirement for accessing databases from Visual Basic in our environment at the time (apparently '96-'97).

    Here's the salient paragraph (emphasis and examples mine):
    (ii) The following additional restrictions apply if you use the SOFTWARE other than solely for internal business purposes. (For applicable licensing terms for all such uses of the SOFTWARE, please contact Microsoft Corporation at (206) 703-4515.) (1) You may commercially distribute the SOFTWARE only in conjunction with and as part of your software product to which you have added significant and primary functionality and value. (2) Unless your software product requires your customer to license Microsoft Office for Windows, or a component of it, in order to operate, you may not reproduce or use the SOFTWARE for commercial distribution in conjunction with a general purpose word processing [no competing with Word], spreadsheet [or Excel], or database software product [Access, ditto], or an integrated work or product suite [like Office] whose components include a general purpose word processing, spreadsheet, or database management software product except for the exclusive purpose of importing or exporting data to the various formats supported by the SOFTWARE and included in your application (e.g., reading data from and writing data to a single data source at one time). Note: a product which includes limited word processing, spreadsheet, or database components along with other components that provide significant and primary value, such as an accounting product with limited spreadsheet capability, is not considered to be a "general purpose" product.
    I found a number of references to the .NET benchmarking restriction on a Google search, if you're interested.
    --
    Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
  19. Re:What an Ass by jandrese · · Score: 4, Informative

    Yes, because we have seen what happens to people when they make the people in power angry. That's why Slashdotters are sensitive to legal issues with whatever they do. They don't want to be locked away for 20 years because some scumbag found a technicality (he swapped the order of his PCI cards! That was forbidden by the EULA! DMCA!).

    It is also important to raise people's awareness of EULAs before they become even more rediculous. The consumer already gets the short end of the stick with most EULAs, there's no reason to give even more power to the companies.

    --

    I read the internet for the articles.
  20. Re:It's good that nobody reads them. by Anonymous Coward · · Score: 5, Informative

    IANAL, but i am a law student. if you purchase something, and clauses are presented to you after the purchase then they are unenforceable, full stop.

  21. Re:Visual Studio EULA and MSDN EULA by Coward+the+Anonymous · · Score: 2, Informative

    "Since you can't program on Windows without using the MSDN documentation, you're screwed." I've done it. Besides, that is for the installed version of MSDN, there is no license for using msdn.microsoft.com. And like the other poster pointed out, both of these are for Academic licenses. You're not allowed to do any commercial work with these.

    --
    -- Jason
  22. Re:Happens in Open Source too! by darkov · · Score: 4, Informative

    Why don't you write a little adaptor that connects to the mysql db that your app connects to (without linking to it) and GPL that?

  23. You did not read the article closely by IthnkImParanoid · · Score: 3, Informative

    Not after he changed the BIOS to boot from CD first. Although, when he did, he had a Linux CD in the drive and the computer started booting windows. Nevertheless, the Dell EULA screen wsa bypassed.

    --
    It's nothing but crumpled porno and Ayn Rand.
  24. Re:Court Tested, Mother Approved? by Anita+Coney · · Score: 4, Informative

    Yes, the 7th Circuit Court of Appeals held that a consumer was bound by a mandatory arbitration provision which was contained in a EULA that came with the computer.

    Hill v. Gateway 2000, 105 F.3d 1147

    --
    If someone says he and his monkey have nothing to hide, they almost certainly do.
  25. Old dog, new tricks by Alcemenes · · Score: 2, Informative

    This is precisely the reason I will not purchase a Dell product again. My experiences with my laptop have been horrendous to say the least. Two years ago I purchased an Inspiron 8000 laptop which worked great for about nine months. I then began to have problems with the display and the pointer stick embedded in the keyboard. One of the little plastic switches that holds the CD-RW drive in place also broke. Upon calling Dell they instructed me to send the laptop to one of their service centers and they would repair it. I did as they suggested and sent my laptop in for service. Nearly two weeks later I had to call them to get a status update. I learned that apparently there was a $1600 bill now attached to my laptop because there was evidence of "spill and drop damage." I immediately asked for a supervisor, of course one was not available so I hung up and promptly called back. I spent nearly three hours on the phone being transferred from one department to another when I finally got a tech who would at least return the laptop to me without repair. At this point I was quite furious. Upon receipt of my unrepaired, improperly functioning laptop I contacted my state Attorney General's office as well as the Better Business Bureau. A week after filing my complaints there was a message on my answering machine from a representative claiming to be from Michael Dell's office regarding my complaint to the BBB. I do not remember the actual substance of the conversation but to paraphrase the Dell representative stated that I had no right to complain to the BBB because I had dropped my laptop and spilled a "brown liquid" on it. Needless to say I did not return the call and a week later (this has been going on for over a month) I receive a call at my office from another Dell representative who wanted to know why I hadn't returned the call. At this point I was so angry that I lashed out and explained all of my disgust with the entire support process. The representative was kind enough to bring up the history of my complaints and again mentioned the spill and drop damage. I explained that the laptop spends the majority of its time on a desk and had it fallen I would have known about it. After a brief pause she offered to replace my 8000 with a refurbished 8100 albeit with no warranty (my existing warranty was due to expire in another three weeks.) I accepted her offer and quickly received a refurbished 8100 that even had a few small upgrades. During this entire process I was simply wanting my 8000 repaired. The problems were minor and the only reason I had even bothered calling Dell was that I figured why should I make the repairs myself when I can use my warranty? The replacement laptop did make things better but they did not "make it right." I have had the refurbished 8100 for a little over a year now and I am in the process of replacing it (not with another Dell.) The display adapter backlight flickers on and off because the video card is not making good contact somewhere. The case has also developed a few small cracks due to it being overly flexible. After reading this latest episode in the ongoing comedy of Dell errors I can only assume that Dell has lost sight of its original goals and is now driven by greed. First we have to deal with the Microsoft "tax" and now click through licensing and we can't even read what we are agreeing to. It's a shame really beacuse Dell does make some nice hardware.

  26. Re:yeah sure. by Minna+Kirai · · Score: 4, Informative

    Attempting to make a purchase into a license after the sale has taken place, just doesn't seem legally enforcable.

    It isn't, but the highest US Court to consider the issue so far does not agree. Read the bile that is the ProCD opinion.

    Fortunately, the Supreme Court hasn't ruled yet, so we have some hope that sanity will overcome. If a cooperative software vendor wanted to speed the case to a victorious conclusion, he could just modify 1% of his shrinkwrap EULAs to include an extra provision- something outlandish like an additional $1000 monthly fee as long as the product is installed. The ensuing lawsuit would clearly demonstrate the folly of the ProCD position.

    If shrinkwrap/clickwrap is genuinely an opportunity to enter into an arbitrary contract, then such a clause would stand up (and IT departments would start hiring a lot more lawyers to install patches). But of course, intelligent judges will realize that a person engaged in opening/installing software is in no position to pore through legalese, and that contractual agreements cannot be a conventional part of such events.

  27. Re:It's good that nobody reads them. by arkanes · · Score: 5, Informative

    a) There's no opportunity for argeement with an EULA, which is a commonly accepted characteristic of a contract
    b) There is no consideration involved in an EULA, and consideration is a defining attribute of a contract.
    c) Software purchases are presented as sales and have all the characteristics of a sale, thus they cannot be contractual obligations.

  28. Re:Problem with that... by Jaysyn · · Score: 2, Informative

    From the article I can't tell if it was in the bios or not:

    "I call back, and speak to a tech support woman. She says: "press Tab." I explain that I can't without saying I've read and agreed to documents I don't have. She says "press page down". Same problem. She says "scroll down". **I explain it's not a Windows screen**. She says "insert any Dell-shipped CD". I exlpain the problem of opening the CD packaging."

    Is this some kind of wierd bootloader or something? Anyone with a new Dell care to comment?

    Jaysyn

    --
    There is a war going on for your mind.
  29. Wrong by Andy+Dodd · · Score: 2, Informative

    That's not in BIOS. It's in a small hidden partition on the hard drive that is initially toggled bootable, which un-toggles itself after you accept.

    If you fdisk the hard drive and completely reformat it, you will never see the clickthroughs.

    --
    retrorocket.o not found, launch anyway?
  30. Re:Problem with that... by Dingleberry · · Score: 2, Informative

    You're right that these license agreements are nothing new, but I think the real problem is that the company itself is putting a new agreement in place without the ability to read it (for the very few who want to). The lack on training of their employees to handle the situation and the inability to provide a hard copy of the agreements. I mean that's just silly.

  31. Re:Problem with that... by Magnor · · Score: 5, Informative

    I've setup numerous inspirons with ghost. If this is the screen i'm thinking of, then it's on its own partition (about 30 megs or so) right before the boot partition. I don't believe this is stored in the bios. However, hypothetically, if it was, then yes short of a bios flash there would be no way around it.

  32. Re:What's the big deal? by tomhudson · · Score: 2, Informative
    poster wrote:
    For Canada, you're quite wrong. There have been cases and EULAs have been upheld.
    Having read the article you linked to, please note the following:
    1. it is an opinion piece, not law
    2. the conclusions sought run contrary to consumer protection legislation in many provinces that state that shrink-wrap contracts are void (you cannot agree to a contract of wich you don't know the contents of what you are agreeing to)
    3. that a contract is a negotiation, and where there is no possibility of negotiation, there is no contract, except in the most petty of cases
    4. (this is the most important part) that a contract is between 2 persons or bodies capable of contracting.
    It is this last point that kills all click-thru EULAs. A contract requires 2 parties. My computer is not a party with whom I can enter into contract with, at least not in the legal sense. For one thing, as my property, it is not capable of taking an independent action. As my property, it also is not capable (in the legal sense) of representing the software manufacturer or other EULA author. It lacks all legal authority to represent, negotiate for, or act on behalf of another entity.

    Besides, a contract is not "perfected" - meaning, in force, until BOTH SIDES have a copy. Do you have a copy? Did the other side receive a duplicata of your copy (here I don't mean the original text from which they wrote the EULA, but an actual copy of the agreement YOU entered into with THEM). This might sound like nit-picking, but until both sides have a copy of the agreement that was presented to you, the consumer, there is no contract.

    It's the old saying: 3 rules for agreements:

    1. get it in writing
    2. get it in writing
    3. get it in writing
    This is aside from the whole issue of minors clicking on click-thrus, etc. There is not a click-thru EULA on the planet that can't be broken under the right circumstances.
  33. Clickwrap agreements binding, despite P.O terms. by Animats · · Score: 2, Informative
    • Has this happened to you? You plunk down a pretty penny for the latest and greatest software, speed back to your computer, tear open the box, shove the CD-ROM into the computer, click on "install" and, after scrolling past a license agreement which would take at least fifteen minutes to read, find yourself staring at the following dialog box: "I agree." Do you click on the box? You probably do not agree in your heart of hearts, but you click anyway, not about to let some pesky legalese delay the moment for which you've been waiting. Is that "clickwrap" license agreement enforceable? Yes, at least in the case described below.

      decision by William C. Young, U.S. District Court Judge

    There are some painful lines in that decision, such as "Money now, terms later" is a practical way to form contracts, especially with purchasers of software."
  34. Re:It's good that nobody reads them. by Graff · · Score: 5, Informative
    If the kid is under 18, it's a gray area at best on the applicability of a contract to him. Are you responsible then for a contract you never saw that was "signed" by someone not able to sign a contract alone in the first place?

    Actually it's not a grey area at all. Any contract signed by an unemancipated youth is null and void if the youth decides that they don't want to be bound by it. In the case of child actors and such it is the primary caregiver or some other responsible agent that signs the contract and pledges that the child will work, not the youth.

    Each state in the United States has their own versions of contract law, here's an example from California:
    Capacity of the Parties

    In order to be bound to a contract, the parties must be competent to enter into such a legal arrangement. Underage persons, persons who are mentally ill, and intoxicated persons are usually not held to the contracts they enter. However, a minor may have the option of enforcing a contract.


    So yes, this would most likely get around any user agreement or contract that you have to "click-through". Just have your 5 year old kid press the key and click on the buttons and then you are home free to do whatever you want with the software. Of course if it came down to a court case you would have to convince a court that you truly never saw or agreed to the clauses.
  35. Link to Supr. court decision upholding click-thru by neomorph · · Score: 4, Informative
    I have yet to see a single, documented, upheld court decision asserting that these click-throughs are really legally binding.

    Here's a U.S. Supreme Court Decision that does just that: InfoWorld article

  36. Re:Already slow (image) by Stephen+Samuel · · Score: 4, Informative

    I managed to get The startup splash screen image, and I've put it on my website.

    --
    Free Software: Like love, it grows best when given away.
  37. Slashdot duplicate from three years ago by Cerlyn · · Score: 3, Informative

    Not to brag, but I submitted this story to slashdot three years ago.

    Dell has been doing this for quite some time.

  38. It's an extra partition on the HD by Andy+Dodd · · Score: 4, Informative

    Which the Dell defaults to booting in its shipped state. After agreeing to the EULA (plus a small multimedia intro to your machine), the partition is never used again.

    Apparently, the Inspiron 5100s have the default BIOS boot order set to boot the HD before the CD. (See a post near the end of this article's comments from a guy that mass-installed Linux on some 5100s where he worked. This was not the case with my 8200 from what I remember, which DID have this EULA.) Pressing F2 at bootup lets you change this to a more sensible order, after which you can insert your favorite OS install CD and nuke the EULA partition into oblivion without ever even booting it.

    --
    retrorocket.o not found, launch anyway?
    1. Re:It's an extra partition on the HD by Pharmboy · · Score: 4, Informative

      virtually every Dell with xp pro has a 30-35mb partition on it, "EISA" style. This is true for their servers and Pro machines, not sure about xphome boxes. WHY, I have no idea, most of the dell's i buy are servers with NO OS installed, and the Dell XP pro boxes I have, I got used.

      If you use the setup disk that comes with dell servers to auto-reformat everything, it will still create that 30mb EISA partition, then prompt you for your OS install disk of choice (linux, obviously). Their do have decent kickstart files on the install disk, making installing linux somewhat faster if you don't mind their default settings on the version that they support (last dell server I bought was for RH 7.2, been a while)

      The EULA's can't be enforcable (IANALEBIR/.) and I personally can't wait until this finally goes to court. I can't see how any EULA is enforceable without you signing it. Even the GPL says you can use without acceptance/permission since you didn't sign anything, you just can't distribute it without acceptance.

      Someone was once joking about sending Bill Gates a letter with a $5 bill inside, and a note "by opening this letter, you agree to sell me your car for $5. Please forward your keys and title to..."

      --
      Tequila: It's not just for breakfast anymore!
  39. Re:Happens in Open Source too! by earlytime · · Score: 5, Informative

    SlashChick,

    I think your frustration with mysql and the GPL is based on common misconceptions about free software and teh GPL. First off, "free software" is more like "Freedom" than "zero cost". Look in google for the old discussions about free software vs. free beer. They're not the same thing. Also read Stallman's musings about "software libre" and "software gratis".

    Secondly, the GPL's requirements for redistribution are not as all-encompasing as you might think. A program that uses another program that is GPL does not need to be GPL. Consider that many vendors (i.e. Checkpoint, Tivo, Google, VMWare) use linux as a core part of a commercial software product. Some elements of those products, generally modifications to GPL source code, are required to be GPL. However the majority of the product is not at all GPL.
    Because MySQL release the client software as a library, you may choose to structure your application so that those portions that directly access the GPL client software are distributed separately, and are released under GPL. The rest of the program would go through your client app to access the mysql cliet library to query the database.
    Note that the FSF advises that passing data to & from a GPL program does not normally constitute a derivative work. You would be passing data in a way that is consistent with simply using the program.
    see:http://www.gnu.org/licenses/gpl-faq. html#TOCGP LAndPlugins

    Consider these examples,
    1. I write a shell script that uses bash, I release that script as a commercial, non-free software product. This is an acceptable distributon of GPL software in conjunction with non-GPL software.

    2. I write an extension to bash, that via changes to the bash source code, adds a new capability to bash. Distribution of this extension must be under the terms of the GPL.

    Remember that by design, the GPL tries to protect the original rights of the developer, not to attempt to extend those rights onto to new programs not authored by the developer. Don't believ the MS hype about viral software, it's misinformation, and it harms both sides of the free software debate.

    --

  40. Re:It's good that nobody reads them. by jbs0902 · · Score: 4, Informative
    "full stop"
    Oh we all wish. But it ain't so Joe.
    We have a full line of bad cases out there that make them enforceable.

    Fire up WestLaw/Lexis and read ProCD.
    ProCD, Inc. v. Zeidenberg, 86 F.3D 1447 (7th Cir., June 20, 1996)
    Also, http://www.utsystem.edu/ogc/intellectualproperty/p rocd.htm

  41. Re:EULA's are terrible by jimsum · · Score: 2, Informative

    How does dealing with a local shop help? They can blow you off just as easily as a big company. In fact, it is easier for a small company to blow you off. An internet story complaining about Dell will get noticed, a story about LocalTech will not.

    The answer is to deal with a reputable seller, local or not.

    The cynic in me prevents me from stopping there :-) I don't believe that any computer seller will provide support that is worth paying extra for. I have found that technical support can't answer any question that isn't in the documentation or help file. The only way to deal with computers (x86/Windows computers, that is :-) is to learn to fix them yourself, or to know someone who won't blow you off. The best thing to do is to get a local company to put a computer together out of good-quality parts and make sure you have documentation for everything in your computer.

    --
    -- Pot is safer than Beer
  42. Re:Happens in Open Source too! by darkov · · Score: 2, Informative

    No, since you're not linking to the adaptor you do not have to GPL the program. You could open a pipe to it or open a socket to it. If the GPL can be interpreted to mean that this constitutes "linking" then just connecting to Linux would GPL your code, and MS would be right.

  43. Re:It's good that nobody reads them. by kdsolutions · · Score: 1, Informative

    most of the time, they play the good ol' "You didn't purchase the software, you purchased the media it resides on, the manual, and the package, as well as the right to use the software after agreeing to the EULA" card.

    --
    Error 666 - Satanic SCO code found in your Linux kernel.
  44. Re:It's good that nobody reads them. by mperrin · · Score: 2, Informative
    By copying this product onto the hard-drive of your computer, or into memory at runtime, you are making a copy of our copyrighted work. This is illegal.

    This is not true. US Copyright law explicitly allows copies of software to be made if those copies are necessary for the operation of that software within a computer. US Code, Title 17, Chapter 1, Section 117, paragraph (a)(1).