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EMusic Acquired, Halting Unlimited Downloads

wallabywatson writes "EMusic.com have announced that they are cancelling their $9.99 a month unlimited download service after being acquired by Dimensional Associates LLC. Instead, subscribers will be limited to 40 downloads (ie 3ish albums) per month. A new premium $50 a month service will allow 300 tracks (~25 albums). The service details have been released as have new terms and conditions. If, like me, you think this sucks and want to cancel your subscription go here before November 8, 2003."

23 of 379 comments (clear)

  1. Link... by herrvinny · · Score: 5, Informative

    The link provided is to UPGRADE your account, not delete it. Someone get a real deletion link.

    1. Re:Link... by supabeast! · · Score: 4, Informative

      To cancel your emusic subscription, click here. I already canceled mine. One a related note, as of today the emusic downloader is unable to retrieve more files after ten consecutive downloads, and must be restarted to work.

      I not sure whether or not users will be committed to pay until the end of the account's three-month or one-year term, however. I recommend that anyone charged beyond October dispute the charges.

  2. I agree by 91degrees · · Score: 5, Funny

    By the way - When will /. offer a subscription with an unlimited number of pages?

  3. Don't go "there" by hrbrmstr · · Score: 4, Informative

    The "go here" URL takes you to the upgrade account page.

    Just login to EMusic and stop your subscription if you want to cancel. I just did.

    Darnit, no more all I can download cheesy sound effects MP3's...

    --
    Mind the gap...
    1. Re:Don't go "there" by JasonBigham · · Score: 3, Insightful

      If you liked the service so far, it seems waiting till next months deadline would have been a more logical time to cancel... Get all you want until then, and then get out.

  4. It's not that bad by lazyl · · Score: 5, Insightful

    It's not nearly as good as it used to be, but it's not bad. It's way cheaper than buying music in the store. Everyone is always saying that if CD's were $5 that they'd buy them all the time; well, here they are less than $5 so what's the problem?

    --
    Aw crap, ninjas!
    1. Re:It's not that bad by VertigoAce · · Score: 4, Insightful

      The thing is, they aren't CD's for that price. They're mp3 files which are worth less than the CD tracks themselves. With a CD I can re-rip the tracks if a better music format comes along.

  5. bad news by archen · · Score: 5, Insightful

    40 downloads? That's a joke right? The main reason I even subscribed in the first place is so I could just browse around and FIND music I liked. And no, Kazaa dos not make music (ie music you've never heard) easy to find, it only finds things that you already want. At a mere 40 I doubt I'll find much of anything. Hell by the time I did find an artist I liked I'd probably be at my cap anyway. It's really sad considering how much I've been preaching about emusic.com and now it's been completely fucked up.

    1. Re:bad news by pavon · · Score: 3, Interesting

      I have been contemplating joining eMusic for the exact same reason. I haven't because I had a hard time justifying the cost when I would end up buying CD's from all the bands I liked anyway.

      I strongly believe that the ability to easily FIND NEW music is the biggest gap in digital music right now, and a huge lost opportunity for independent labels. What I would love would be a subscription based unlimited download service, like eMusic was, that also sold CD's and gave you download credit for everything you purchased. Then people who bought CD's would have a convient venue to discover new music - downloading mp3's for free, and the ones that didn't would have a convient venue for paying for downloaded music.

      If you were to integrate (cross link) this with a nice online radio site, like live365.com, then I would be in music heaven.

  6. There's actually 3 plans by media_Assassin · · Score: 5, Informative

    For those who don't want to RTFA, there's actually two plans, plus a third for subscribers who signed up before 10-8-2003:

    EMusic Basic: $9.99 per month/maximum 40 downloads
    EMusic Plus: $14.99 per month/maximum 65 downloads

    EMusic Premium: $50.00 per month/maximum 300 downloads*

    *Only for members who signed up before October 8th, and only if you sign up for Premium by November 8th.

  7. EMusic Dead Pool by toupsie · · Score: 4, Funny

    Post your predictions when this company goes belly up. My guess is March 12, 2004.

    --
    Strange women lying in ponds distributing swords is no basis for a system of government.
    1. Re:EMusic Dead Pool by Zigg · · Score: 4, Insightful

      Well, now they can make guaranteed payouts to rights holders; I'm not so sure this is a death knell. Probably an intense metamorphosis in subscriber base.

      We've been saying it on the currently-dead message boards for months -- if all of Emusic's subscribers downloaded as much as we did, they'd expire overnight, taking in less than a penny per track.

      It was only a matter of time before they had to revamp their pricing structure. I just didn't expect so drastic of a change.

  8. Cancel subscription link by no_demons · · Score: 5, Informative
    The word is out! I'm sure you'll all get this eventually - but here is the full text of today's email announcement. To cut to the chase and cancel your account, the link is:

    Cancel link

    ----

    Dear EMusic Subscriber,

    Over the past several years, EMusic has stood alone in its commitment to providing digital music consumers a service that offers flexibility and portability. We remain the ONLY service offering downloads in the standard MP3 format.

    We are also unique in our focus on music from the leading independent labels. Unlike other services, we understand that many music consumers want to go beyond the Billboard charts. We remain firmly committed to continuing to provide avid music fans an alternative to the mainstream.

    The digital music industry continues to change rapidly, and EMusic also continues to evolve. The purpose of this letter is to inform you of a number of important changes that will affect EMusic Subscribers.

    First, we are pleased to inform you that EMusic.com Inc. is being acquired by Dimensional Associates LLC ("Dimensional"), a private equity group focused on providing innovative online music distribution services. Dimensional shares EMusic's consumer focused philosophy of providing low cost, convenient access to great music. Dimensional plans to continue enhancing the EMusic service with new features and content and you can look forward to hearing more once the acquisition has been completed.

    Although our current privacy policy remains in effect, http://www.emusic.com/help/privacy_policy.html, when the acquisition is completed, EMusic's privacy policy will be changing to reflect Dimensional's ownership and your Personal Information (as defined in the privacy policy) will be transferred to Dimensional. Please take a few moments to review this our new policy which will take effect around
    October 30, 2003.

    http://www.emusic.com/help/privacypolicy. html

    As always, EMusic is firmly committed to consumer privacy and we believe the new policy continues to reinforce this.

    As an avid digital music fan, you are also aware that the music industry continues to suffer under intense financial, legal and technological pressure. As a provider of music downloads, EMusic is subject to a complex system of intellectual property rights and technological challenges that impose high costs and often uncertain risks on the company.

    In order to respond to these ongoing challenges and maintain a compelling service for our valued customers, EMusic will be making a number of significant changes in the coming weeks and months. As part of these changes, we will be discontinuing the unlimited service plan and replacing it with a new service offering.

    Unless you visit the link below: http://help.emusic.com/cu/index.cgi?cmd=step2&st=1 &categoryID=1198 and notify us of your intention to cancel your subscription prior to November 8, 2003, your EMusic subscription will convert into EMusic Basic. Under EMusic Basic, you will be billed $9.99 per month for access to the service with no minimum monthly commitment, but you will be limited to no more than 40 downloads during your monthly billing cycle.

    In addition, EMusic is pleased to present a special, limited time offer available exclusively to current subscribers - EMusic Premium. Designed for our most active subscribers, this plan allows you to download up to 300 tracks per month (approximately 25 albums) for a monthly charge of $50.00 - a price of just 16 cents per track - with no minimum monthly commitment.

    If you are interested in registering for this subscription plan, you must complete the EMusic XL registration form no later than November 8, 2003.

    http://help.emusic.com/cu/index.cgi?cmd=s tep2&st=1&categoryID=1998

    You will still have unparalleled access to the best MP3s available from independent mu

  9. what about unlimited AM radio equiv downloads? by rjforster · · Score: 4, Interesting

    The problem is I don't know what I want. I already have every CD by every band that I know that I like. As I can tell from a 56kbit mono OGG file whether I like the music or not I can then either buy the album or not, my choice.

    Small files. Fast downloads. Free advertising for the bands, rather than 'digital pillaging on the cyber-high-seas'. Lets you 'try before you buy'. etc etc.

    That's what I want. I'll pay for it by buying more regular CDs if it recommends some good stuff to me.

  10. Emusic NOT an Unlimited Service by Uncle+Dick · · Score: 4, Insightful

    Despite repeated attempts to characterize it as such, Emusic has never been an unlimited download service. An arbitrary limit of 2000 songs per month was established on every account. Of course, Emusic never bothered to tell anyone about this limit until they actually went over, at which point their account was cancelled and money refunded.

    With a business strategy like this, it's not hard to see why Emusic is being acquired. Unfortunately, it's hard to see how this new pricing structure will work any better with a music catalog that is decidedly obscure.

    --
    END OF LINE
  11. Re:Lets do some math.... by Zigg · · Score: 4, Informative

    You can't do the $50 thing twice a year. It's a once-in-a-lifetime opportunity to subscribers that opened their accounts before October 8, and it's only good till November 8. You cancel it, it's toast.

    As a current subscriber, I'm not so convinced it's the olive branch they intended it to be. Maybe at $25.

  12. Re:Why is this so bad? by Zigg · · Score: 3, Insightful

    To bring you up to speed:

    • The format is MP3 and they say they're keeping it that way. So, no DRM. (That's why Emusic is the only non-CD PC format I get my music in; the CDs are only un-"protected" ones btw. I listen to my music my way, thankyouverymuch.)

    • They are available around the world but licensing agreements do require them to keep certain tracks available to i.e. North Americans only. Mostly foreign stuff that's supposedly selling well in foreign countries.

    • Finally, part of the reason Emusic is still cheaper is that their catalog is largely eclectic and indie stuff, with a sprinkling of "sampler" albums from a sprinkling of "popular" artists. That stuff goes cheaper, so it can be sold cheaper. I don't know how much this trend will continue.

    • I agree with you that they did need to change to be profitable. I just think they made too drastic of a change here.

  13. Re:ITMS by Anonymous Coward · · Score: 3, Informative

    You can burn it to a CD. Vola no DRM. Then you can do whatever you like with it.

  14. That's a real goddamn shame. by Perianwyr+Stormcrow · · Score: 3, Funny

    Oh well. Back to kazaa.

    --

    What we call folk wisdom is often no more than a kind of expedient stupidity.-Edward Abbey

  15. This is a bullet put through emusic's brain. by thisissilly · · Score: 3, Insightful

    Someone decided to kill emusic.com, apparently. "Unlimited" used to mean "under 2000 tracks a month". For $10, it was a good deal. Now I'm being told as a subscriber, I have the privilege of paying $50/month to be able to download 300 tracks. That's more than a thirty-fold price increase! It's the same as saying my subscription cost is going from $10/month to $333/month. Not going to happen. I would have put up with a 2x or even 3x price increase. But not this. I also see the emusic message boards have been shut down, another bad sign. At $10/month for a measly 40 tracks, I be going back to buying used CDs instead. I suspect their customer base will be leaving in droves, and undoubtedly some of them will go back to running p2p apps they had shut down when they discovered emusic. Emusic.com: it was too good, so it had to be killed.

  16. You're wrong... by gfxguy · · Score: 3, Insightful

    nobody is saying that $0.25/download is unreasonable. I'd like you to find one post that says so.

    The problem is that you are paying the full price wether or not you actually download 40 songs. Being a mostly indie site, you may rarely have any idea what you are downloading. You may download 40 songs before you even find one group that interests you (unless you only stay with groups you aleady know).

    Another problem is that it's subscription, unlike iTunes. That is, if I downloaded 12 song's in three months from iTunes, I pay $12. If I download 12 songs from eMusic in three months I pay $30. Before you say that then I shouldn't have an eMusic subscription, it's a matter of how my time is used - I might go three months between actually having time to spend an evening downloading, at which point I may want to download a lot more than 40 songs.

    Especially if I'm experimenting, I may want to download a couple of hundred songs, and end up keeping only 50 or 60. If I get the $50 subscription, those 50 or 60 songs just cost me $150. That's $3 song, based on my usage. Naturally I shouldn't get that plan - however, now none of the plans they offer are sufficient.

    I'd be happy to pay $10/month for 40 songs if, as someone else mentioned, unused downloads carry over. I might even go for the $15/month plan.

    --
    Stupid sexy Flanders.
  17. Oh, just say it! by Mattcelt · · Score: 3, Funny

    $10 may not seem like much to you, but it's a lot to a working family. ...you insensitive clod!

  18. Re:What do you people want? by pwtrash · · Score: 4, Insightful
    You do not get the point of eMusic. The catalog is such that you have to invest time in it by downloading a lot of stuff you're not sure about (and :30s samples are not enough to judge). Quick - name 10 bands you really like. Unless you're already an indie freak, I'm willing to bet you will not find 2 of them on eMusic, and certainly not their new stuff.

    The reward, though, is getting turned onto bands that you would have never found out about otherwise. You download 20 CD's in a month, and out of those you find 2 new bands that you think are really cool. You can then check the "you might like" links and branch out from there. Over a couple of years, you wind up with a pretty good education in indie music. It had the potential to really elevate indie music to a new level of acceptance (like IFC & Sundance try to do for indie film).

    but not anymore. That's what people are complaining about. I'd be willing to pay more per month, but I won't pay to lose the joys of exploration. The reason eMusic will hurt from this is that their catalog is really not strong enough in mainstream music selections to provide a compelling value proposition other than the joy of exploration. Of the 400-500 CD's (not tracks) I've downloaded, there are probably 100 that I think are really good. That's 20%. At 40 tracks a month, that means I'll average out 8 really good songs a month; if I'm lucky, those will be on one CD & I'll discover - when I'm lucky - 1 new band I like a month.

    It's not about the cost per song I like. It's somewhat about the cost of songs I don't like, but moreso about the loss of exploration. It's the same reason people want to hold onto Kazaa, but we were exploring legally & in a socially responsible manner. It's the loss of discovery that's killing me, not the price per song.

    Before eMusic, I was not even familiar with Mogwai(!), much less bands like Wheat, South San Gabriel, Mark Eitzel, or Claire Voyant. I'm not in college anymore - eMusic was my connection to new, non-corporate album-oriented music. And now that connection is lost.