Intuit Apologizes to Turbo Tax Customers

tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."

Comments

Re:I say support them

[Curunir_wolf]

I say don't.

I used turbotax every year for several years (yes, I bought my own copy), but I heard about the DRM in the last version and went with H&R Block's software instead (cheaper anyway, and imported my old turbotax files just fine).

It's nice that they seem to realize they made a mistake, but an apology won't get me back as a customer. They tried this once, and have proven simply that they cannot be trusted. That trust (especially for financial software) is important, and it will take a lot more than some lame apology to rebuid that trust.