Intuit Apologizes to Turbo Tax Customers

tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."

Comments

Use the web version

[HTMLSpinnr]

Use the web version. One cost, no malware, and usable from anywhere with a browser!

Re:Expenses

[pudding7]

The headline is confusing to $50 - $75 percent of customers.

Best Buy?

[Anonymous Coward]

You mean the store chain that has people arrested if they bring a pad and paper and copy down prices to compare? (Washington DC a few years ago).

Or perhaps the Best Buy that advertised that NVidia (I think) video card, then took it back and said the offer was no good, and then called the cops when the one customer came in with the coupon and wanted his video card (That one was on Slashdot).

That must be the "customer friendly" Best Buy you are talking about.

Oh the irony...

[retro128]

The delicious irony of it all is that Intuit thought they could get more sales by treating their customers like criminals. Now the apology letters are flying and they are trying to get their market share back. I hope the RIAA is watching.

Re:I say support them

[Curunir_wolf]

I say don't.

I used turbotax every year for several years (yes, I bought my own copy), but I heard about the DRM in the last version and went with H&R Block's software instead (cheaper anyway, and imported my old turbotax files just fine).

It's nice that they seem to realize they made a mistake, but an apology won't get me back as a customer. They tried this once, and have proven simply that they cannot be trusted. That trust (especially for financial software) is important, and it will take a lot more than some lame apology to rebuid that trust.