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Intuit Apologizes to Turbo Tax Customers

Posted by ryuzaki0 on from the suck-it-up dept.

tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."

2 of 376 comments (clear)

  1. Best Buy? by Anonymous Coward · · Score: 5, Interesting

    You mean the store chain that has people arrested if they bring a pad and paper and copy down prices to compare? (Washington DC a few years ago).

    Or perhaps the Best Buy that advertised that NVidia (I think) video card, then took it back and said the offer was no good, and then called the cops when the one customer came in with the coupon and wanted his video card (That one was on Slashdot).

    That must be the "customer friendly" Best Buy you are talking about.

  2. Oh the irony... by retro128 · · Score: 5, Interesting

    The delicious irony of it all is that Intuit thought they could get more sales by treating their customers like criminals. Now the apology letters are flying and they are trying to get their market share back. I hope the RIAA is watching.

    --
    -R