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Dell Moves Call Center Back to US
alphakappa writes "Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?"
Why should I listen to them? They also reported that "Oil slicks found to keep seals young, supple..." and "JFK posthumously joins Republican Party...", then tried to sue themselves to retract the statements!
A little OT, but I once got into trouble with my girlfriend because she sent me out to the store to run some errands. When I came home she was sitting on the couch wearing nothing but a black lace teddy, watching TV. I looked at her and smiled. Then, like the attention deficit disorder that I am, hearing the Simpson's theme song come from the TV, I said "ooh! the Simpson's is on!" and promptly plopped down on the couch next to her to watch some TV. Well, she about had it. She was completely offended that I didn't focus all of my attention on her and told all of her girlfriends that I was a shitty boyfriend.
Perhaps I was, but I learned from that experience. If your girlfriend or significant other ever puts on a teddy or some other type of lingerie for you, that means she wants to be the center of your attention for the next couple of hours. It's equivelant to the police busting down your door and saying "put down the mouse/keyboard/remote and come out with your hands up!". You better do what they say.
"When the president does it, that means it's not illegal." - Richard M. Nixon
"All Your Bases Are Belong to Us" ...I don't know. You tell me.
If you mod me down, I shall become less powerful than you could possibly imagine.
btw, I'm an "engineer" too -- RHCE. Y'all be impressed now...
"You too can be an MCSE Microsoft certified system engineer, even if you have no computer experience." (From some ad on the radio I heard recently for some MCSE training course)
Sorry, you do have a good point. But seriously, do you know how difficult and how much effort and time it takes to earn a P.E.? Porting that to software developers -- properly -- would inflate the cost of software development greatly, which is the opposite direction the PHBs care to go. Unless the software is controlling something that could cause loss of life if it fails, I don't think it's going to work...
btw, I'm thankful for PEs everytime I drive across a bridge, board a plane, or even walk underneath a traffic light hanging from a 50 foot mast arm.
Gee...I submitted this yesterday with exactly the same title and it gets rejected...hmmm.
[RIAA] says its concern is artists. That's true, in just the sense that a cattle rancher is concerned about its cattle.