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Dell Moves Call Center Back to US
alphakappa writes "Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?"
Odd how your .sig can say "The true measure of a good coder is not how complex his code is, but how simple" yet you yourself cannot see the true simplicity of a well executed C program over the cludge of a well executed C++ program.
I'll give you that OOP is the best solution to certain problems, but nothing will ever compare with the shear power and cleanliness of procedural code.
++mse61--
Mindless maybe for you. In which case, stick to your little script kiddie producing behaviors. It has to do with a concept in economics called "General Dynamics", which obviously has escaped your "VB is a programming language" mind. Good for you I don't have Mod points today...or you'd be sub-trolled. It never ceases to amaze me when people make statements like yours...
And for your information, the reason for most "poor quality software" doesn't come from such poor "mindless occupationed" programmers, but from the minds of blowhard architects who think of ways of selling management that 10 lbs of manure can be loaded into a 5 lb. All that, while being loaded in less time than it took to load the 10lb bag in the first place.
As for non-open source code quality.....send you questions to : beelgotz@microsoft.com
He might have some insight on that...though I doubt it very highly.
".. or you can embrace it (and end up using agile process like XP)."
I do not use MS products myself. Most people who tell me about their experience using MS XP describe some serious problems and hassles. Could you explain the meaning of "agile process like XP"? (I really do not understand what you mean.)
My son (student employee) runs the Honors computer lab at the university. Each machine dual boots between Linux and MS Windows (2000 ?). LDAP (& Samba, cups, etc) are used for common login, printing, etc. He refuses to install XP on these computers; even Honors students with XP on new laptops or desktop machines are installing Linux so they can dual boot. (The Honors students on one dorm floor put together a Linux game server made from spare parts; it works much better than what they used previously.)