AT&T Wireless Fumbles Number Portability

cloudscout writes "The FCC is demanding that AT&T Wireless Services explain their number portability failures. Apparently, tens of thousands of customers are having their number portability requests delayed because of computer system problems at AT&T Wireless. Sadly, the FCC did not say they were going to be imposing fines for this breach of regulations yet but I'm sure that will follow if things don't improve quickly." Reader (54)T-Dub adds: "As many of you already reported on wed, there have been some pretty serious delays for people switching cellphone providers according to this NYTimes article (free reg required). Most notably former AT&T customers can expect to wait up to a week for their number to switch."

Comments

Obvious Answer:

[joeszilagyi]

They are doing EVERYTHING in their power to delay/slow down requests, to discourage people from making the changes. They knew for at least a year that this was coming, and other carriers are having no problems initiating/running these changes--just them, with failures on this level. Just my own humble opinion, but I feel they are delaying things, and having "failures" to discourage and frustrate clients into not leaving them. If, however, this isn't the case, then they're completely technically incompetent on a fairly amazing scale.

Either way, I hope the FCC makes an example out of them, to drive home the point for both the industry and consumers that their games will not be tolerated at our expense.