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ReplayTV Price Drop Bait-and-Switch
jkeyes writes "Last week on 12/17 DNNA (new parent company of Replay TV) decided to drop the Replay TV 5504 model down to $149, yet the boxes and website said that it came with three years free service. So immediately it appeared on deal sites like FatWallet with Replay telling people on the phone who called that yes all 5504 models include 3 years of service so immediately Circuit City & Amazon sold out. Then on the 12/22 DNNA released a press release annoucing the new price and claiming that the 5504 models NO LONGER have 3 years free with them and blamed the retailers for dropping the price too soon. Even though their own Customer Service Reps were saying when it first dropped that you got 3 years free. Also to add to the issue the actual devices have giant green stickers on them saying Three Years Free AND a paper inside telling you this. Replay went on to say that if you had a problem with this or your replay was deactivated to just return it to the retailer you purchased it from."
This is not bait and switch. Everytime someone gets "screwed" by a company it is not bait and switch. This is just them saying that the deal is no more and never should have been.
They are stating that if you don't like it, return it. They aren't advertising a lower priced item and then when you call try and sell you a higher priced one. They are telling you flat out what it doesn't include. What happened previously was a pricing mistake yet people still feel they are being screwed when they aren't. Its just a bunch of cheap-ass fatwallet people who feel that if they have to pay more than $5 for it then they should sue the company.