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The Unhappy World of IT Professionals

npistentis writes "According to an article on ZDNet.com, only 1 in 7 IT professionals rate themselves as "very happy" with their chosen profession- which stands in stark contrast to one in three hairdressers, plumbers and chefs, and one in four florists. But then again, very few plumbers have to deal with users who consistently download BonziBuddy, blindly click on suspicious email attachments and use their cd trays as cupholders." Of course, it should be noted that by and large IT professionals earn more money then most other jobs - which I suppose is once again a warning of money != happiness.

14 of 981 comments (clear)

  1. What?! by Beatbyte · · Score: 5, Insightful

    But then again, very few plumbers have to deal with users who consistently download BonziBuddy, blindly click on suspicious email attachments and use their cd trays as cupholders.

    But then again, no IT guys have to work in feces in a sweaty, humid, tiny room. STFU you little baby.

    1. Re:What?! by DoraLives · · Score: 5, Insightful
      There is a reason the attrition rate of tech support is much higher then shit-shoveling.

      Actually, it's even worse than that. Tech support is in no wise different from working at any job where you're interacting with the Great Mass of Idiots. Motel desk clerk, 7-Eleven counter guy, McDonald's, you name it. They're ALL THE SAME, INCLUDING TECH SUPPORT. Zillions of fucking idiots who think that they've somehow "got you cornered" and vent all over you for shit they caused themselves.

      But there's a catch.

      In any of the "standard" jobs where you deal with the public, you knew you'd be doing this when you walked in the door looking to fill out an application.

      Tech support folks oftentimes have no clue where they're going to wind up, and if that's not bad enough, being technical types in the first place causes them to be less than, ummm...shall we say 'robust,' when it comes to dealing with the slings and arrows of the Great Shoal of Idiots.

      Net result: You've got somebody who's poorly adapted to deal with the emotional stresses (vastly worse than mere physical stresses, unless those consist in taking bullets to the chest or some such similar) of working with the public, working with the public. The plumber goes home from work and washes his hands. No more shit. The McDonald's clerk goes home from work secure in the knowledge that all them assholes can no longer get to him. No more shit.

      The TECH WORKER goes home from work, and grinds away mentally over all that happened and all that's going to happen again tomorrow and slowly goes down the emotional drain over a period of weeks, months, or perhaps even years, before finally blowing a fuse and bailing out.

      People who belittle the effects of this sort of thing are unable to integrate the fact that identical stimuli will have differing effects on different people, and in their ignorance of the actualities of the situation can only make things worse overall.

      Yes indeed, tech work is one of the most corrosive environments you could work at, and if you're not adapted to it the way a weight lifter adapts to plucking large masses of iron off the floor, it's going to be the death of you.

      --
      Is it fascism yet?
  2. I use to be an IT pro by Fisher99 · · Score: 5, Insightful

    pay was good but the hours were crap, so was the constant bs. So I traded my computer geek coat. Now I go around the world as a consultant fixing problems. Kind of like Macgyver. Meet interesting people, see beautiful places, do interesting things, but still use my greek knowledge to solve problems. Nobody gives you your dream job, you have to make your own dream job and make it happen. It's hard work but well worth it. We are creatures of a social network. Enlighten yourself, and you will be a lot happier.

  3. Maybe... by Shant3030 · · Score: 5, Insightful

    Us IT people would be alot happier if we had more attractive women working in our companies. I work with 50 software engineers, 47 males and 3 women.

    Yes, we are that shallow. Nothing wrong with having some hot women in the office.

    --
    100% Insightful
  4. Overwork makes people unhappy! by 0x0d0a · · Score: 5, Insightful

    Nurses are an example of a profession even less "happy" than IT. While nurses aren't worried about their jobs being outsourced, interestingly enough they tend to be overworked (usually 10-12 hour rotating shifts throughout the week) and underpaid, especially compared to their colleagues. But, according to the articles, they should be happy, as they are very hands on. Guess that hypothesis just got shot down.

    New studies have indicated that working people as far as you can stretch them *makes them unhappy*!

    I could never figure out why the employment situation in the US is so screwed up.

    We have this kind of go-go-GO-OR-YOU-FAIL-DAMMIT-GO! mentality that keeps being pushed. I was talking to some folks about the kind of hours that people starting off in financial services or the legal world can expect to work -- the hours are *stupid*. Sure, the jobs pay well, but what do you do with the money? Buy a bigger TV or a more expensive car, neither of which you get to use because you're at work most of the time?

    Furthermore, I claim that you can't be productive at the number of hours that people work. People cannot work 80 productive hours a week. They can push themselves to be *at* work 80 hours a week, but there's no way that they're getting that much done.

    France and Germany both seem to have much more liberal hours-of-work and vacation policies. So what if you make a bit less money if you aren't beating yourself to death trying to claw your way ahead?

    We currently have unemployment problems in the US. Lots of people out of work. We also have lots of people that are well-paid but overworked. It just seems like there should be, you know, an obvious solution to this. Hire more people and pay a lower pay rate.

  5. My interest has waned by Noofus · · Score: 5, Insightful

    I used to be a big "geek". Was always interested in the latest processor, RAM technology, etc. Now, I couldnt give a shit.

    I am a software engineer. My job is boring. I spend 8-10 hours/day staring at a computer screen. A friend asked me to help him buy a computer a while back. He asked me since I was a software guy, and was supposed to know about these things. I couldnt help him. I knew NOTHING about current computers, printers, monitors etc on the market.

    So now I sit here coding in C++ and making pretty UML diagrams all day, but have absolutly no interest in it anymore. I do it because it pays well and I am reasonably good at it. I dont do it because I enjoy it. I would love to quit and do something I enjoy, but then I realize that I wouldnt have as much disposable cash for other things. So I am resigning myself to wasting 40+ hours/week of my life so I can enjoy the remaining 80 or so hours (sleep is important).

    When I was in school I went to a research oriented university. There was some cutting edge stuff being developed that never ceased to hold my attention. Now I am designing software for systems that are nowhere near the level of sophistication as what I was used to at school. Its just all so bland now.

    1. Re:My interest has waned by anjrober · · Score: 5, Insightful

      I couldn't agree more. Add in a mortgage, wife and kids and you aren't going anywhere. it's the trap of middle/upper class. You lock yourself into a lifestyle that requires you continue to spend more and more time in the office and enjoy it less and less.

  6. Re:1 in 7 :) by moviepig.com · · Score: 5, Insightful
    If you don't love what you do then get out of it.

    And, to generalize in a different direction...

    ...Even well-motivated IT workers must surely be a self-selected sample of personality Type 'M's. (Masochistic, meticulous, monomaniacal...) There's a reason they (we) have chosen to interface with machines ...and it probably doesn't often correlate with a smiley-faced existential view. In other words, ask IT workers if they're "very happy" about anything.

    (Was that too dark?)

    --
    Seeing bad movies only encourages them. Watch responsibly
  7. money != power by gobbo · · Score: 5, Insightful
    money != happiness

    Power disparity in the workplace is a big factor. Here we are, we know what is going to work best, what is going to save money, what is going to make people's lives easier, what should be automated and what it a waste of time, and we have PHB's telling us they know best, decisions based on superficials or unneccesary complications, spending based on budget cycles not needs, systems too powerful or too weak. And we shut up and do it, since there are plenty out of work who want your job. Then we have to tiptoe around [L]user egos, baby boomers who fancy themselves technologists but forget how to make a printer the default.

    There was a study of "determinants of health" conducted in the early 90's in 5 different industrialized nations, which discovered that power disparity was at least as big a factor on well-being (heart disease, depression etc.) as wealth/poverty or difficulty of job--upper middle managers who felt stifled were worse off than low-income workers with relative independence and greater unfettered responsibilty. Poverty=poor health studies may be weighted wrongly due to these findings: it's not just about money, power on the interpersonal scale counts strongly.

  8. Re:1 in 7 :) by Anonymous Coward · · Score: 5, Insightful

    Your problem seems simple. IT != Programming. IT is a support job where you make computer and network systems work for other people. This may or may not involve programming, but it usually doesn't. If you want a job where you do more programming, you need a job closer to software development. This could be software development itself, but any good testing job will involve a decent amount of programming too. If you want to stay in IT, but still do more programming, perhaps a more specialized type of administration would work. Web site or database administration would include more programming than the average IT job.

  9. 8% of teachers are happy??? by 192939495969798999 · · Score: 5, Insightful

    I find it even more disturbing that only 8% of the people responsible for education are happy with their jobs. Maybe if they were happier, more people would be learning in school & wouldn't be such morons to us I.T. people at work. OR, perhaps the stigma behind being able to learn & answer questions as "stupid" should finally die, so that people can actually learn at school and not feel "dorky" because they are learning, thus again allowing them to gain some sense & not be morons later in life. I explained one of my work-related problems to a 6th grader who is nearly failing out, and even he was able to see how easy the probs would be to fix for those in charge. Something is wrong if the failing gradeschooler has more common sense than a college grad PHB.

    --
    stuff |
  10. Different situations by mytec · · Score: 5, Insightful

    How many of us in IT want to do a *good* job? How many of us would like to show what we can do and the quality by which we can do it? Alas, how often is the time there? Instead you do your second best, if you are lucky, to meet insane deadline.

    Contrast this with a hairdresser or any of those other positions. Those people are hired to attract customers. Take for example a plumber. When something breaks most people will trade time for a proper fix so this doesn't happen again. Those people can take pride in their jobs and are generally expected to exhibit their creativity.

    Very few in IT are in a position to take their time to adhere to best practices when managers are screaming as a group to have *something* now and not later. When their desire to rush doesn't work out, who is to blame? Not them! At the end of the day it is hard to feel good about whatever you've done especially when you know if you had a bit more time you could have done a better job.

  11. Re:Tell me about it. by Sentry21 · · Score: 5, Insightful

    Too true. I'd wager that one in three hairdressers wouldn't be happy if people got a new hairdo then ten minutes later found gum on the sidewalk and mashed it into their hair, then came back and complained because their 'do was messed up.

    Would florists be happy if people kept coming back and complaining that all their new plants had died (from not watering or feeding them, and keeping them in dark rooms), and that the florist had sold them crappy plants? I doubt it.

    If people played with their plumbing without turning off the water, and the plumber had to fix it for free, or if they put tabasco sauce and steak spice and a half shaker of salt on their jello and the chef had to replace it.

    The problem is that people do stupid shit with their computers (that they don't know is stupid shit), and then IT professionals have to fix it (for free, every time, because they're on contract). If IT services were contracted out and cost $50/hr, you can bet people would start being more careful about downloading shit onto their computer after a few hundred dollars.

    --Dan

  12. Re:Tell me about it. by m.h.2 · · Score: 5, Insightful

    FWIW, I'm assuming you entered this field by your own volition. I don't know who promised you a day full of fun and games, but there's a reason it's called "work." When you work in a support role, you are a member of a service industry. Think about this for a minute. How many IT support personnel have you heard complain about the customer support at Dell, Compaq, (insert vendor name here)... saying that they were unhelpful and should never have a service-type job because they can't deal with their customers? Well guess what? As support personnel, WE too must provide service to our customers, whether they are company employees, or outside clients. People who whine about having to help their users with ridiculously inane "problems" give the rest of us a bad name. I know that most end-users are stupid, but it's our job to make them not feel stupid. If they understood the technology as we do, then we wouldn't have jobs. It's their job to process invoices, generate purchase orders (insert function here)... it's OUR job to help them utilize the business tools that our companies provide. If you want the company to implement computer proficiency testing during the screening process, consider the cost that will be added to employee acquisition. That cost will be reflected the next time you're due for a raise. I too get annoyed when my lunch is disrupted for something that is meaningless to me, however, it may not be meaningless to the user. If you don't want to be pestered while having your lunch, what you need to do is to communicate with your users. Establish clear guidelines for when and what you cannot be contacted. Most users will be very understanding if you put it into terms that are dear to them: "You wouldn't want me to interrupt your lunch to ask you the status of an invoice, so it's only fair that you not interrupt my lunch for a non-emergency situation." If you're not the "communicating" type, you might want to consider another career path. You will never be happy doing this.