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Better Business Bureau Targets Apple's G5 Ads

deathazre writes "The Council of Better Business Bureaus has suggested Apple Computer withdraw its claims of the world's fastest, and first 64-bit, PC after a complaint by Dell. However, even having one of their ads banned in the U.K. didn't stop them here in the States."

26 of 595 comments (clear)

  1. Dell?? by chunkwhite86 · · Score: 5, Insightful

    Now whay would Dell of all people make this claim? Dell doesn't even offer a 64 bit PC??

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    1. Re:Dell?? by Epistax · · Score: 4, Insightful

      They offer faster computers though. I don't recall the ad in question when 64 bit was mentioned. The only obvious lie I've hear in an apple ad is the world's "fastest, most powerful" computer.

    2. Re:Dell?? by ScottGant · · Score: 5, Insightful

      I must have missed that story where the 3rd fastest super computer in the world is made up of Dell computers.

      Oh right, silly me!

      But seriously, if Dells are faster, and cheaper...why didn't Va Tech use those instead? They didn't get a deal from Apple you know...they bought them all right through the online Apple store.

      I'm not trying to confront you or anything, I honestly don't know. I hear claims of faster and fastest all the time from people, but when it comes down to people using them in applications, it kinda goes out the window.

      So why didn't VA tech use Dells or simular?

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    3. Re:Dell?? by Mr.+Piddle · · Score: 3, Insightful

      They offer faster computers though.

      You mean less time between breakdowns, right? Dell is the Wal-Mart of computers. For hard day-to-day work, I would seriously prefer something from Apple or Sun before Dell.

      Also, as far as benchmarking goes, P4/Xeon score well in integer performance, but comparatively are middle-of-the-pack in FP performance. So, depending on how the statistics are manipulated, everyone is a winner.

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    4. Re:Dell?? by w3weasel · · Score: 5, Insightful
      Please know what you are talking about... OSX is and always has been a 64 bit enabled os, by virtue of the availability of the appropriate libraries for use with a 64 bit processor (<cough>BSD</cough>). Why would anyone want a 64 bit os? At least, not untill the average joe needs to move, copy, and edit terabyte sized files.

      what we want, and are starting to get, is 64 bit applications that run on these 64 bit platforms... the OS is just the host, not the workhorse.

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    5. Re:Dell?? by Slack3r78 · · Score: 4, Insightful

      You do realize that moving software to 64 bit just for the sake of 64 bitness is NOT a way to improve speed. In fact, on RISC architechture such as the PPC, a 64 bit binary will generally be slower than a 32 bit binary running identical code.

      The reason for this is the PPC architechture doesn't get any of the boosts such as increased register availablity that x86 does with x86-64 by going 64 bit. The only difference is it can address a larger data set. Unless you're doing something which directly benefits from 64 bitness on a PPC CPU, you'll be better off with a 32 bit binary.

  2. Plausable Ambiguity by arashiakari · · Score: 5, Insightful

    Fastest at what? (No, seriously...)

    Fastest selling? TRUE!

    Fastest falling? Maybe (Looks aerodynamic...)
    Fastest obsolescence?
    Fastest at one particular kind of mathematical operation?
    Fastest mobo latency?
    Fastest design and fab process?
    Fastest repairs? (Easy access panel...)

    Heh. Who the hells knows what any ads are REALLY about these days. Lies, Damn Lies, and Advertising. I'm not a Mac-hater, writing this from my lovely 12" iBook G4.

    1. Re:Plausable Ambiguity by Cruciform · · Score: 4, Insightful

      There's one things PCs are *much* faster at.

      Depreciation.

      I could buy a G5 and a fully loaded PC for the same amount today, and try to sell them both in 3 months. The PC would be nowhere near the original purchase price.

  3. Does anyone ever actually believe advertisers? by froschmann · · Score: 5, Insightful

    While truthfulness in advertising is important, this is one of those times where an advertiser made a claim that is kind of hard to prove. A computer that is faster at one thing is not necessarily faster at another. Besides, when you hear "world's best hamburger," you don't automatically believe them solely based on the ads, do you?

    1. Re:Does anyone ever actually believe advertisers? by Cid+Highwind · · Score: 4, Insightful

      Anyone who is into cars will tell you "fastest" without some sort of qualifying statement isn't a factual claim either. A computer that's "fastest" on one benchmark may be among the worst at another, just like a car that would win one type of race easily would have no chance of finishing a different type.

      Consider a race between a top fuel dragster, a 1960s Chevy Chevelle SS, a Honda Civic SI, and a 4x4 Nissan pickup. In a straight 1/4 mile drag race, the top fuel dragster would beat the rest easily. However, if the race were longer than 2 or 3 miles or had sharp curves, the dragster would probably fall apart or crash. In that race, the Chevelle would win. In a thousand-mile road race the Civic would stand a better chance, because it can cruise almost as fast as the Chevelle, but gets 30 miles to the gallon instead of the Chevelle's 7. Depending on how long gas-station stops take, the Honda may have an edge. In any sort of off-road race, the 4x4 pickup would be the only vehicle to finish. Which one is "the fastest"?

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  4. Who really cares about speed? by gilesjuk · · Score: 4, Insightful

    Do average consumers really care about the speed of a computer? most of them are more likely to be looking at the cost of a computer and what they can do with it.

    Now a business is more likely to consider a fast computer if it increases productivity, but then a business is more likely to be clued up about hardware and not be believing the claims of an advert.

    Ultimately the selection of a computer will be based on if it can do what you want for the right price, there are certain pieces of software that aren't available for non-Windows systems and so speed counts for nothing if you need that software.

  5. There's a first.... by skidde · · Score: 5, Insightful

    A company making misleading claims? That's never happened before.

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  6. Fact or opinion? by 91degrees · · Score: 4, Insightful

    I have never ever seen a benchmark that can truly give a consistent, unbiased speed comparison between 2 different architectures. Many benchmarks wil run at different speeds if run twice on the same system, and it's always possible to bias a benchmark towards a certain processor simply by choosing the operations that can be performed efficiently by that processor.

    Given this, I tend to consider speed to be opinion rather than factual information. The fact that a factoid looks like a fact, doesn't make it one. Because of this, I don't see it as a great crime to make semi-substantiated claims iabout speed in the advertising.

  7. no pain...no gain by djupedal · · Score: 5, Insightful

    Whatever gain/loss there was from the ad is water under the bridge. It's too late now, since it can't be taken back. Surely we don't have to remind...

    "Any publicity is good and good publicity is even better"

    This news is just more publicity...and they didn't have to pay a dime to get it in front of you today. I'd call that making out :)

    1. Re:no pain...no gain by theLOUDroom · · Score: 3, Insightful

      Any publicity is good and good publicity is even better"

      Repeating something a million times doesn't make it true!

      Certain publicity is 100% BAD. Like Ford ignition switches busting into flames.
      There's no positive angle to that. Even if you didn't know who Ford was, is that news going to make you want to do business with them? Are you going to think, "Gee, I'd like a car that might randomly burst into flames. I should go check out my nearest Ford dealership!"

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  8. Re:I know, there wasn't enough FUD! by Jeff+DeMaagd · · Score: 4, Insightful

    The thing that bugs me is that it takes a complaint from a competitor. Haven't individuals been complaining to BBB and other organizations about Apple's ads? The thing is though that Apple HAS been saying "personal computer" all along that I remember so I don't understand the BBB's comments.

    Intel's "wireless everywhere" ads don't mention the need for a base station, not the likelyhood that such a station won't be found on a freaking mountain for that matter, despite what some of the ads imply.

  9. Re:Amazing by 2nd+Post! · · Score: 4, Insightful
    It's pretty obvious that Apple's "fastest computer" claims aren't true


    You know, that is *obviously* not true.

    Else the ads wouldn't be an issue.
    Else no one would blink an eye.

    Like the Microsoft ads where the kid starts flying. OBVIOUSLY not true.

    These ads, if OBVIOUSLY untrue, as you claim, then shouldn't be a problem.

    The real problem here, and why Dell is complaining, is that when they were released, they were VERY true.

    It was the most powerful 64bit computer per dollar; that is why Virginia Tech chose the G5 over all other competitors (including Dell) for their supercomputer. No one was cheaper. No one was more powerful.

    Today? No, not THE most powerful, nor the cheapest, offered by an OEM.
  10. And Microsoft..... by ericdano · · Score: 5, Insightful
    And Microsoft says it's operating system is safe and secure and the best. I don't see anyone taking issue with that when it's totally not true.....

    Apple makes excellent computers.

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  11. Pretty Funny to Me. by OS24Ever · · Score: 4, Insightful

    It's pretty funny to me how a computer maker with only 3% of the total computer market can garner so much attention over one little statement.

    As others have pointed out there have been just as many other biased, false, and outright ridiculus claims such as faster inernet thanks to a processor, dancing flourescant colored clean room suits, and all sorts of stuff.

    yet intel's marketing arm, er, Dell decides they need to file a complaint with the BBB over it and they hold the #1 spot for desktops?

    Things that make you go hmmm.

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  12. Better Bureau steps in . . . why? by UnknowingFool · · Score: 4, Insightful
    Apple claims to have the most powerful, first 64 bit personal computer. That is debatable but they do have numbers to back it up. Now there will always be debate about what numbers to believe and how slanted the benchmarks are . . . yadda, yadda, yadda. The point is that their claim is debatable, but not false. *cough* SCO *cough*

    I don't know about you but is there bigger fish to fry out there when it comes to truth in advertising. If the BB wants to make a statement, why not go after all those diet pill advertisers who claim to help you lose wieght in 30 days without diet or exercise. Or make thousands of dollars working from home in 30 days. To my knowledge, the BB said nothing when movie studios put out raving reviews of their movie by non-existent movie critics.

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  13. Re:Fastest FOR WHAT? by JamieF · · Score: 3, Insightful

    > If you want very specialized fast floating point performance for certain scientific applications, Itanium is where it's at.

    Then why did VT actually go through the trouble of pricing out a cluster and find that G5s had the best price/performance? It's fun to speculate and all, but they actually priced it out and in reality the G5 systems had better price/performance.

    Or were you referring to single-CPU performance?

    >If you want the fastest computing cluster, you'd probably have to go with UVA's Mac cluster.

    I think you meant VT. VT and UVA are arch-rivals.

  14. The Truth Spoken Boldly by bfg9000 · · Score: 3, Insightful

    This is about honesty. Just because you can cite examples of other people being dishonest doesn't mean Apple should be allowed to be dishonest as well. That's like saying that since your dad speeds and gets away with it, the police should have no right to pull you over. That's not a justification, that's an excuse. And as Trump says on his show, "I don't. like. excuses."

    If Apple is dishonest, they should not be defended. You're not defending Apple, you're defending lying. If you are an Apple Zealot, you're not unbiased. Take a step back, find someone who is and let them look at the facts without your propaganda slipping in. If you're an Apple zealot, you're not acting in the best interests of society (or even yourself), you're acting in the best interests of Apple. The Better Business Bureau IS unbiased. If Microsoft makes claims like this, they will be censured as well. Overall, the system works. You have no problem when our enemies are caught and punished, but when we are caught and punished, we attack the system. That's what's happening here.

    Everybody here is trying to defend Apple based on technicalities: they said "desktop", not "workstation"; other people lie too; the BBB is a corporate shill; this wouldn't happen if Clinton was in office; there's an anti-Apple conspiracy!

    No matter how much you love Apple Corporation and want to promote their products, it is unethical and irresponsible to break the rules our society is based on. If you actively promote false advertising for your own selfish interests now, you have NO RIGHT to complain about others doing the same thing. What this means is that everybody will race to be the most dishonest, so that the right to complain about others' dishonesty will not matter, because you gain more from your dishonesty than you lose by allowing others' dishonesty. This is NOT where we want society to go.

    If others are dishonest, call the BBB, don't join them in dishonesty. Apple loves their PR. They spend nearly as much on ads and promotions as on R&D. Lying should hurt their reputation. They should be punished for deceit. But there are people here acting as damage control to help Apple lie without being hurt by it. This is evil.

    Dell are the good guys here. Apple is often right on the edge of deception with their ads; this time they went a bit too far and had their wrists slapped for it. I don't care about Dell computers, but I care about honesty in advertising. If Apple noticed Dell blatantly lying and called the BBB, we'd claim it as another example of Apple's glorious belief in truth and goodness. Because that's what we choose to believe. But the sword cuts both ways. It has to. If Apple lies, they should face consequences, just as Dell should when they lie. Someone's mom will see these ads and possibly get scammed into buying the wrong computer based on a lie. That's not good. Apple will lose in the long run, and the customer will lose as well. The best customer service I've ever seen is when an Apple sales guy told me to buy Windows XP because a Mac wouldn't work as well for what I wanted it to do. He was right, and he was honest. And it made me love Apple because they gave a damn about their customers and didn't want to screw me over just to make a quick sale. There are people on this board without that ethic; who cannot see the long-term problem of millions of angry customers who feel they've been lied to, badmouthing Apple to 20 people each and costing Apple many potential future sales. If the Apple guy had pushed me into the wrong solution just because he'd make a commission, I wouldn't have gone on to buy a half-dozen Macs, iPod, software, etc. and helping out on forums doing technical support for Mac newbies. Apple would have lost ME by lying.

    And because they're lying now, they're losing someone else. Someone who cares about the truth is the best salesman you can have on your side. He will push you to be the best you can be when y

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    1. Re:The Truth Spoken Boldly by Interested+Spectator · · Score: 4, Insightful

      I agree with you about "lying" being wrong and companies have a responsibility to be honest about their products. But, from what I read, I agree with Apple's approach. They tried to compare apples with apples by choosing a compiler that could be used on both machines. They used a third party vendor to perform the test. They tried to configure both machines to model "real" world use (keyword "model"). Not some pristine lab condition with techies fine tuning the machines to perform optimaly, but more like my computer here at my house, using it the way I'm using it right now. To me, that kind of test, one that models the real world, is more meaningful than one that you'd have to be in a clean room to duplicate.

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  15. Is this anything like... by daveschroeder · · Score: 4, Insightful

    ...Dell claiming that they were the first to ship integrated wireless and antennas in a laptop, even though Apple in fact did it more than a year earlier?

    Maybe someone should "act on behalf of consumers" to notify them of these "inaccuracies".

  16. nitpicking by zpok · · Score: 5, Insightful

    I think that it'd be a nice waste of time to take some of Dell's claims under consideration and report any false information. After all, they've been "first" in so many things Apple actually beat them to, that it shouldn't be too hard to find something to report.

    I'm not especially vexed by Dell's move, Apple's claim is dubious, although I personally think they make their point: they've got the fastest personal computer you can buy off the shelve. OK, maybe not anymore, next month maybe again, etc etc, who cares, they still make the most pleasing computer afaic, and I don't mind it being fast.

    I am however surprised America reacts to this type of hyperbole. Your presidents get elected on this, all the goods you buy are sold on this, your news is full of it ... Maybe we should be pleased that there's at least some regulation in place.

    Me, I'm still waiting for the "I can't believe it's not Windows" campaign for Linux ;-)

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  17. Re:Am I remembering the ad wrong? by Ilgaz · · Score: 3, Insightful

    PC=PERSONAL COMPUTER

    Not Workstation nor Supercomputer, PERSONAL COMPUTER and its really the first 64bit personal computer.

    There is still a difference between "workstation' and personal computer.