Slashdot Mirror


Real Problems

Universal Nerd writes "Could Real be its own downfall? According to 'Find the Download in a Haystack', it could be. The difficulty folks have in reaching the free version of RealPlayer is forcing Minnesota Public Radio to look towards Windows Media Player as an alternative. I prefer good old MP3 or OGG streaming like the feeds offered at WCPE but I'm sure no 'serious' company would consider it because they don't have their digital rights preserved." See the CarTalk story from yesterday.

43 of 481 comments (clear)

  1. FP by Wiz · · Score: 5, Funny

    Hey, I might get my first ever first po... BUFFERING.........

  2. Good... down with Real by strictnein · · Score: 4, Insightful

    Good. I hate Real Player. It's always been the most annoying player out there. Downloading a copy is a bitch (although they've made it somewhat easier recently), that Real Message Center is annoying as hell.
    The message here for Real should be really simple. Make your player as easy to get as possible. Require two clicks to download. Content is King. Annoying software is not. Give me a real reason to register. Look at how sites like slashdot and fileplanet work.

    1. Re:Good... down with Real by MoonBuggy · · Score: 4, Insightful

      Real need to take a leaf out of Adobe's book. Look at the acrobat reader - it's free, easy, multi-platform and does what it is supposed to and nothing more

    2. Re:Good... down with Real by tepples · · Score: 3, Interesting

      Adobe Reader development is subsidized by sales of Adobe Acrobat software. RealPlayer seems to be subsidized by advertising sales. What business model would you suggest?

    3. Re:Good... down with Real by Liselle · · Score: 4, Informative

      They got the message on the download, anyway. I can get an .exe for the free version only two clicks from the front page.

      1. Big, orange "Download RealPlayer" button
      2. Little blue text link in the lower right

      Voila!

      --
      Auto-reply to ACs: "Truly, you have a dizzying intellect."
    4. Re:Good... down with Real by MrChuck · · Score: 4, Interesting
      Yeah, I dumped Real when it turns out that my illusions of privacy were clearly illusions.

      Windows? Nien, danke.

      Open Format with Open Tools and I'll be there.

      Stream it with multicast? Great, I'll be all over it.

      Sell my information to anyone with a quarter? Thanks Real, but no.

    5. Re:Good... down with Real by sqlrob · · Score: 5, Insightful

      What software is used to make the stream?

    6. Re:Good... down with Real by gcaseye6677 · · Score: 4, Insightful

      How about subsidizing the free player with sales of the streaming server products? Oh wait, they already are, but they can't get enough people to buy their overpriced server offerings to make this work. As has been pointed out in previous Real Player discussions, the people at Real have no clue how to run a tech company and are dense as rocks when it comes to making good business decisions.

    7. Re:Good... down with Real by cdrudge · · Score: 3, Informative

      And that makes it spyware how exactly? Spyware captures personal information about you our your computer usage and transmits it back to a third party. Most software updates just query some type of a file to see what the current software version/build number is. If the two don't match, offer the person a chance to update. Nothing nefarious, but then again I don't wear a foil hat.

      BTW: Disabling the updates is easy as going into the preference, changing to update manually and disable update notification on startup.

    8. Re:Good... down with Real by hendridm · · Score: 4, Informative

      Linky: http://www.bbc.co.uk/radio/audiohelp.shtml?help

      You get an ad-free, nag-free, spyware-free version of Real Player, thanks to the good old BBC and their unique deal with Real.

      Because the BBC is publicly funded, it couldn't justify using a third-party app that pesters BBC licence fee payers for more money - so they threatened to pull out of the Real deal (pardon the pun) if real didn't offer a nag-free version of the player.

    9. Re:Good... down with Real by athakur999 · · Score: 3, Informative

      I went to real.com.
      Click on the "Download RealPlayer" image
      Click on "Download Free RealPlayer" link on the right
      The download starts right up without asking for any other info

      --
      "People that quote themselves in their signatures bother me" - athakur999
    10. Re:Good... down with Real by Disevidence · · Score: 5, Informative

      That is complete bullshit.

      Read this.

      Memo's from people that use to work at Real or still work there. In one of them, she says the bbc player is exactly the same as the other one.

      --
      Think nothing is impossible? Try slamming a revolving door.
    11. Re:Good... down with Real by Anonymous Coward · · Score: 4, Informative

      The RealMedia server is avialable in a limited stream use as a free download. As far as propriatary streaming media goes, well, atleast they're cross platform. I agree that nothing beats a streaming ogg/mp3 site for radio/music/audible-content in general, but until business realize they won't get anymore screwed that route than another (as far as preserving IP rights) we won't really see adoption of these uncrippled standards. Besides you can always rip and convert a real stream, it is possible. I'd be sad to see Real go, you have to give them credit for being the first to give us streaming audio of any real quality, and other than there pushing sales attitudes toward their commerical alternatives to there software, I can't find much to fault them for.

    12. Re:Good... down with Real by dustmite · · Score: 3, Insightful

      Stream it with multicast? Great, I'll be all over it.

      Multicast? Are you sure? For this to be advantageous, basically everyone has to watch the stream at the same time. To stream to different users at different times (which is usually the case) then you're basically talking about unicast again, which is the current model.

      Furthermore, a lot of network hardware doesn't handle multicast well. For example, the majority of network switches treat IP Multicast packets as broadcast, because they don't do IGMP snooping, so they don't know who is part of the session. So if you're watching a streamed session, everyone on your LAN segment is getting flooded.

    13. Re:Good... down with Real by orthogonal · · Score: 3, Insightful

      And that makes it spyware how exactly? Spyware captures personal information about you our your computer usage and transmits it back to a third party. Most software updates just query some type of a file to see what the current software version/build number is. If the two don't match, offer the person a chance to update. Nothing nefarious, but then again I don't wear a foil hat.

      What you say is true, although we could quibble and say that by phoning home, the user's IP address and the fact he is using the software is transmitted, data that might be used against him if the software were, for instance, limited shareware or "box ware" (that is, not distributed over the 'net, but in a box).

      Still, sure, phoning home to check for updates probably is innocuous. But how does a user really know what's being transmitted when the software phones home (without attaching a packet sniffer)?

      It is just because any sort of phoning home can be mis-construed that I left it out of my latest freeware application. I very much wanted to use phoning home to get a idea of how much my software was being used, and I could have provided users with additional functionality via phoning home.

      But I decided that the possibility of mis-perception -- especially in the case of this particular piece of software, which required, in order to be useful at all, the user to enter his password for a service not affiliated with me, which my software would pass on to that service --made it unfriendly to include phoning home.

      Unfriendly, because it would arouse in some minority of users fears that my software was doing untoward things, and would induce some portion of those to not use my software at all -- and I didn't want to lock anyone out, even those with merely speculative fears.

  3. Real alternative by Patik · · Score: 4, Informative
    They should just put up a link to Real Alternative.

    It plays Real files, and if you download the K-Lite Mega Codec Pack, everything else too (Quicktime, Divx, Ogg, etc.).

    It also includes Media Player Classic, which is a very nice player that picks up where Windows Media Player 6 left off.

  4. Re:well ... by JoScherl · · Score: 4, Funny

    I thinkitwas quite simple - just search the samllest link, somewhere at the bottom.

  5. Rights preserved? by MrChuck · · Score: 4, Insightful
    You can should it from the roof or send it out on cassette tapes and your "rights are preserved".

    OGG/MP3 do not remove your rights. Lets me clear.

    That people copy (and it's easy with Real and WMP - play it out through line out and record it in whatever you wish) mp3/ogg does not affect "their rights"

  6. Is Real their own problem? by sxltrex · · Score: 5, Insightful

    You besides having one of the most annoying install processes in the history of computers, hijacking functions the user had no intention of having Real handle, shoving registration down your throat with tons of opt-outs rather than opt-ins, having obtrusive background programs running even when you tell them not to...

    I think not being able to find the download link was the best part about it.

    1. Re:Is Real their own problem? by Motor · · Score: 3, Insightful

      Yeah yeah yeah. Real sucked. We've all heard it, and we all know it.

      What is more interesting is the recent drive to improve their image by making their software less obnoxious. Has it worked? Have they improved. If so, isn't it better to congratulate them and talk them up a bit, thereby encouraging further moves towards being reputable instead of still treating them like a leper not much better than some sneaky ad-ware merchant (however deserved in the past).

      --
      We all know that crap is king
      Give us dirty laundry!
    2. Re:Is Real their own problem? by chickenmonger · · Score: 5, Informative
      http://forum.doom9.org/showthread.php?threadid=683 99&

      A senior engineer from Real explains how to get RealPlayer 10 to act nicely on one's system. I followed the instructions, and it works quite nicely. However, if one has Real Alternative installed previously, one has to remove it completely using instructions found further down the page.

  7. I'm no Real Player fan... by indros13 · · Score: 3, Informative
    ...but it only takes two clicks from their homepage to get the free player download started. Click "download" and then the bold, text link "Download free player."

    I believe that it has been more complicated in the past, but it's not particularly difficult (unlike searching Slashdot for a particular story).

    The most pertinent point is the Real-NPR deal. If the clickthrough for public radio listeners is making a free download difficult, then NPR has a legitimate complaint. Their users want a convenient and inexpensive way to access content. If Real can't accomodate, then screw them.

    --
    Under capitalism man exploits man. Under communism it's the other way around.
  8. It was the best of advice, and the worst of advice by The+Ultimate+Fartkno · · Score: 4, Insightful

    I second the recommendation of Real Alternative. Also, grab Quicktime Alternative and Media Player Classic. But codec packs? Hell NO! I learned much about codecs (and formatting and reinstalling) after I installed one of those godawful monstrosities. My advice is install a codec when you need it for the first time, and leave it at that. That K-Lite thing should be classified as a virus.

  9. Correct by broothal · · Score: 3, Interesting
    Real is indeed its own worst enemy. The technology behind the product is great! But:

    The hiding of the free player

    The non-standard installer

    The annoying "messages" that cannot be turned off
    are all reasons why people don't use their product any more. If they woke up and smelled the coffee, they could easily win back market shares.

  10. Audio streams are one thing... by SharpFang · · Score: 3, Informative

    about video streaming, Real is about the best one can get. The quality is less than average, but it comes at ridiculously low amounts of bandwidth. A 1.5h show compressed to 100M, in quality that is still acceptable, full 15-min cartoons that fit in some 10M files, this is what I haven't seen elsewhere. I'd hate to see Real be gone.
    In the other hand, Real could go open-source with all their client software and provide their existing infrastructure to host some web TV and radio stations, for a fee. This could encourage many people to accept RealMedia as a standard, seriously extending Real's market share, while not killing their profit.

    --
    45 5F E1 04 22 CA 29 C4 93 3F 95 05 2B 79 2A B2
  11. I don't see a problem. by arkham6 · · Score: 4, Informative

    After hearing all the bad things about downloading real player, I decided just now to start the download process of the free version to see how bad the website actualy was.

    I went to the website and glanced around for about 5 seconds, then clicked the link that said download. The next page was slightly confusing for about three seconds, before i saw the segment that said 'download free version'. Clicked that, then started my download.

    No problem for me.

  12. Not just that... by Tailhook · · Score: 4, Insightful
    It's not just the fact that they hide the "free" download version. Additional problems include;

    • Staggering bloat. That client is a mess of custom controls and bugs. At the moment, any attempt to use the menus causes a hard lockup of XP. Not just the client, the entire desktop.

    • An unwelcome background process that insists on reinstalling itself (on windows.) Amateur and petty. It makes me sick.

    • It's supposedly spyware. I don't know if this is the case, but there are rumors.


    The only reason I still suffer with RealPlayer in any form is MIT's OpenCourseware. The RealPlayer client has always been a PITA and Real has always been it's own worst enemy. They had more than half a decade of opportunity. Microsoft's Media Player has done nothing exceptional; just suck a lot less.
    --
    Maw! Fire up the karma burner!
  13. The whole streaming audio/video field's gone crazy by JessLeah · · Score: 4, Insightful

    This is RIDICULOUS! In one corner, we have Microsoft. 'Nuff said. In another, we have Apple-- QuickTime players for Mac OS/Mac OS X and Windows, and "grey market" potentially-DMCA-illegal playing via MPlayer. In another corner, we have Real, who SUCK in every way possible.

    And then, in the virtually ignored fourth corner, we have the stuff that isn't totally assraped by big (or not so big, in Real's case) corporations. MP3. Ogg. Freaking gzipped .AU for all I care. AND NO ONE USES ANY OF THIS STUFF.

    No, we have two choices: (1) Run Windows and/or Mac OS X and download some spyware-riddled bloatware from Apple, Real (ugh) or Microsoft (DOUBLE ugh), or (2) run any other OS and use a probably-illegal tool like MPlayer. (Oh, MPlayer isn't illegal, you say? Who the hell are you kidding? At the first nastygram from any big patent-wielding corporation, MPlayer's going bye-bye. As far as I'm concerned, thanks to our pal the DMCA, it's just another DeCSS waiting to happen.)

    This is FREAKING RIDICULOUS. Who benefits from any of this? It doesn't even seem as if MS and Apple benefit. Certainly, the "consumer" slash "end-user" slash "listener" doesn't.

    This is fucking asinine. I am getting truly disgusted by all of this ridiculous pushing of proprietary standards. SCREW THIS. What will happen in 20 years when someone needs to open a .wma file, but .wma has been extinct for a dozen years, and the only program that will open it will be Foobleblatz(R) AudioMasher Pro(TM), a pro-level audio editing tool "with support for over 500 current and previous codecs and encoding formats", for the equivalent of $999.95 2004 dollars?

    Audiovisual works are our cultural legacy. And we're blindly allowing corporations to seal up the standards used to encode these works to digital form. What the fuck is our problem? "Consumer groups" and publications like Consumer Reports should be screaming for open standards... but they don't even know or care what the problem is... Nor will they until around 2010 or so, when they try to play their old files and find that they can't...

    Imagine if Gutenberg's printing press was available only on license from Gutenberg Ltd., and that everything it printed used a special ink completely invisible unless you wear the patented Gutenberg Glasses(R), available for a MERE sum of 10 shillings. Think that sounds ridiculous? We're doing the very same thing today. Eventually, "dead tree" media will die, and the media used to replace it will be completely corporate-controlled, proprietary, and ... god, it's going to be a nightmare. The nightmare is already beginning, in fact...

  14. Shout louder, SHOUT LOUDER, **SHOUT LOUDER** by dpbsmith · · Score: 4, Insightful

    A lot of companies seem to feel that if people aren't listening to their advertisements, they should make their advertisements louder... if people aren't paying attention to their advertisements, they should make them more intrusive... if people aren't buying the upgrade, they should nag them oftener.

    When my son was three years old, he used to act the same way. If you didn't pay attention to him, he thought the answer was to yell. Or pester. Or throw a tantrum.

    My three-year-old was wrong.

  15. Digital Rights Management Management... by pla · · Score: 4, Interesting

    I prefer good old MP3 or OGG streaming like the feeds offered at WCPE but I'm sure no 'serious' company would consider it because they don't have their digital rights preserved.

    Do a Google search for "Net Transport". Only runs on Windows, AFAIK, but it allows you to download almost all MMS (WM) and RTSP (Real) streams. Not exactly easy to use (unless you use MSIE, in which case it integrates seamlessly - But personally, I'd rather suffer through it's awkward interface than use MSIE), but it works.

    Also, you might want to look into Real Alternative and QuickTime Alternative. These don't always work, but when they do, you get to play the content through WMP classic (6.something), which doesn't disable the "save" option.

    Finally, for those difficult newer QuickTime streams, set your TMP and TEMP environment variables to a network share on a Linux box - Although Windows will lock the files so you can't copy them, Linux won't honor that lock (meaning, from a shell on the Linux box, you can just watch as the file appears, wait for it to finish, then copy it to "blah.mov" to keep a copy.


    And, AFAIK, none of these violate the DMCA. Simply by virtue of having the ability to play such files over the net, you already have "access" to them. This just enhances the flexibility of what you do with that access.


    Okay, I've shared my Tips of the Day... Now, anyone know a way to save RealOne streams? I have yet to find a way to do so...

  16. Re:Buffering.... by Bilestoad · · Score: 3, Informative

    Get Streambox VCR
    Get Streambox Ripper
    (you'll find both on P2P networks, although Real successfully sued to have both products crippled or killed)
    Download and convert to your favorite format
    Don't forget to share!

  17. Re:The whole streaming audio/video field's gone cr by njdj · · Score: 4, Insightful

    Oh, MPlayer isn't illegal, you say? Who the hell are you kidding? At the first nastygram from any big patent-wielding corporation, MPlayer's going bye-bye. As far as I'm concerned, thanks to our pal the DMCA, it's just another DeCSS waiting to happen.

    Just because the US legal system is owned by big corporations doesn't mean the rest of the planet is in the same mess as the US. I see no credible threat to my use of mplayer. I don't live in the US and I didn't download it from the US and for that matter, it wasn't developed in the US.

    The rest of your comments seemed sensible.

  18. Real, WMP, QuickTime and Macs by Spencerian · · Score: 3, Informative

    There is a Windows Media Player for Mac OS X and 9 that, like its RealPlayer for OS X counterpart, has few annoying "features' that appear in their Windows counterparts. Generally speaking, Mac users can use the streams from the major sites like NPR unless the streaming site has intentionally identified the Macintosh browser or player and refuses access, whether the stream is compatible or not.

    WMP for Mac's streaming ability works fine. But this player, unlike the one built-in with Windows, only plays WMA streams and files, and lacks the iTunes-ish MP3 player features.

    Of course, aside from the free RealPlayer (which, if you look at this link on a Mac browser that IDs itself as a Mac browser shows a simple link in the right corner to the free RealPlayer), there is QuickTime, which also plays streams well, but there are few sites that use it (one is Cartoon Network's Star Wars: Clone Wars site).

    --
    Vos teneo officium eram periculosus ut vos recipero is.
  19. My favorite quote... by Logan_Fu · · Score: 3, Funny

    ...from the article:

    "Jeff Chasen, general manager of desktop players for RealNetworks, said the company has made "great strides" in redesigning the download page to make it easy for people to find what they want right away.

    "We're working on improving that page and working to get people what they want as much as possible," he said. "It's tricky. We have to offer both somehow."


    Here's how you do both, Jeff. Clearly label the free player. Clearly label the one that costs money. Let the user choose which one he wants.

  20. You Will by blunte · · Score: 3, Insightful

    Soon you'll start seeing Message Center popups. You'll get random notices that a new version of Real is available. You'll get spurious requests to register.

    Oh yeah, then go "uninstall" it. That will appear to remove it. Then later you'll get Message Center popups.

    Then go remove any reference to Real from HLMS\Microsoft\Windows\CurrentVersion\Run. You'll still periodically see crap.

    --
    .sigs are for post^Hers.
  21. Do people want to register with Real? NO! by mttlg · · Score: 5, Funny

    I wonder if they know how to take a hint over there...

    no@no.no already has an account.
    nono@no.no already has an account.
    nonono@no.no already has an account.
    nononono@no.no already has an account.
    no@no.no.no already has an account.
    nono@no.no.no already has an account.
    nonono@no.no.no already has an account.
    nononono@no.no.no already has an account.
    no.no@no.no already has an account.
    no.no.no@no.no already has an account.

  22. Re:The whole streaming audio/video field's gone cr by Our+Man+In+Redmond · · Score: 4, Informative

    At the first nastygram from any big patent-wielding corporation, MPlayer's going bye-bye. As far as I'm concerned, thanks to our pal the DMCA, it's just another DeCSS waiting to happen.

    Um, you do know that Mplayer is made by a merry band of coders from Hungary, don't you? They have a great deal less regard for US copyright concerns than Norway.

    I share some of your concerns but I don't think this is one we really need to worry about. In fact if by some perversion of nature, law and justice F/OSS were to be banned in this country it would move to places like Hungary and Taiwan, and flourish there. And yes, it would make criminals out of a lot of us.

    --
    Someone you trust is one of us.
  23. Re:It was the best of advice, and the worst of adv by Anonymous Coward · · Score: 4, Informative

    And what the heck did it do exactly? I've installed the k-lite mega codec pack on no less than 10 computers, and NEVER had a problem. In fact, I carry it on my USB keychain drive, just in case.

    It's a very convenient way to get the most used codecs and even some of the more obscure ones.

  24. Re:version 10 for OS X? by CatOne · · Score: 3, Insightful

    Well, but Windows Media Server charges CALs to the streamer to serve content, so they hit the providers on the back-end.

    QTSS is the only one that's free TO stream. And it's also available as open source (Darwin Streaming Server). And it broadcasts standard MPEG-4, so you can watch it in any MPEG-4 compliant player (e.g. Linux), genius. By far the most open and standard format.

  25. Not flame by H8X55 · · Score: 4, Insightful

    As broadband becomes more prevalent the tech I.Q. of the average user drops. I really hate to blame the BOFFs (wait, no I don't!) but sometimes a little common sense and a little reading go a long way.

    Most folks don't read web pages anymore. They look at the bright and shiny widget graphics and click away, click click click until they are "Somewhere They Don't Want to Be" TM or can't figure out where they missed the boat. As it sits now, hit up real.com and you are literally two clicks away from downloading the free player. I think I installed it a few days ago before this news item hit, and believe it was three or four, but still no big deal. Now, had I not read the links I was clicking, or clicked blazing MEDIA PLAYER graphics that were on display I'm sure I would have gone down a more difficult path, and cause me many more clicks to get the free one.

    Remember, it's Real's right to sell their premium player. We don't have to like it, and we don't have to buy it. Frankly, I'm surprised they even still offer a free version. They can set their site up however they want to encourage downloaders to buy the premium player as opposed to the freebie. I've visited sites that offer free applications and have done a much better job of hiding the goodies behind the curtain than real.com.

    And to say they shouldn't sell their application at all and just subsidize it's expense off the greenbacks of the server side applications is just crazy. Even the free player is more than a simple "viewer" that other companies give away (Adobe, Crystal Reports, Microsoft). It's an actual full blown application. The premium player also offers content that costs money.

  26. Re:Do people want to register with Real? NO! by spacefight · · Score: 4, Informative

    You can always use the reserved (and therefore hopefully nullrouted) example.com domains as described in RFC 2606, eg info@example.com

  27. FM isn't "preserving their rights" either by Jeremi · · Score: 3, Insightful

    At home I have an FM alarm clock radio tuned to NPR, with the headphone jack plugged in to my sound card's line-in jack. At the appropriate time, a scheduler program starts recording from the line-in jack and encoding to an mp3 file in my p2p client's "Shared files" folder. Thus every NPR program is available to me in mp3 format as soon as it goes out over the air. And they are worried about their digital media rights? The horse is out of the barn folks.... let it go.

    --


    I don't care if it's 90,000 hectares. That lake was not my doing.
  28. Contact Minnesota Public Radio by LS · · Score: 4, Informative

    Please call or e-mail Minnesota Public Radio, and let them know why you think an open format should be used for streaming content. Here's some reasons I can think of:

    * It's pulbic radio, it's funded by taxpayers and supporters, so it's a public resource. All the content should be freely available using open standards

    * Open standards like MP3 are supported by the most applications

    * Open standards like MP3 are best supported across platforms

    * Free software can be used to implement streaming

    * They will support the good will of the technically astute in their audience, who are also a source of funding

    * Any other good ideas? Here's the contact info, from their web site:

    EMAIL
    mail@mpr.org

    TELEPHONE
    General Inquiries: 651-290-1212 or 800-228-7123
    An MPR Member/Listener Services associate will answer your call between 8:30 am and 5 pm CT Monday-Friday. Beyond those hours, you may leave a message and your call will be returned within two business days.

    MPR Newsroom line: 651-290-1424
    News releases may be faxed to the newsroom at 651-290-1295. News tips may be e-mailed to newsroom@mpr.org. E-mail addresses for individual reporters may be found on the newsroom look-up page.

    Midmorning or Midday call-in shows: 651-227-6000 or 800-242-2828
    We are not able to include emails to shows in progress. If you would like to leave comments for Midmorning, call 651-290-1171.

    MAIL
    MPR Member/Listener Services
    45 East Seventh Street
    Saint Paul, MN USA 55101

    MEDIA INQUIRIES
    Andrea Matthews, 651-290-1303 or amatthews@mpr.org
    Suzanne Perry, 651-290-1276 or sperry@mpr.org

    LS

    --
    There is a fine line between being a cultivated citizen and being someone else's crop. - A. J. Patrick Liszkie