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IBM Snags Leading Indian Outsourcing Firm
theodp writes "In one of the biggest foreign acquisitions in India in the past few years, according to ZDNet, IBM will pay an estimated $150-$200 million to acquire Daksh, India's third-largest back-office services company. The deal will give IBM access to privately held Daksh's 6,000 employees, who mainly offer call center services to 13 clients, including Amazon.com."
"Outsourcing" has always been a bad word to describe jobs headed to other countries, since "outsourcing" really just means transfering the work to another company, it doesn't quite imply the location of the other company.
"Exporting of jobs" would be a better term.
Daksh is an early mover in a sector that is thriving by tapping India's English-speaking workers to provide services such as accounting and insurance claims processing to foreign customers looking for low-cost outsourcing.
So correct me if I'm wrong, but this seems to be an investment rather than a direct acquisition.
In other words, these 6,000 employees wouldn't be taking tech jobs from the U.S.
They wanted me to add payment protection and some other insurance options. I said that I would like to wave those options. He seemed confused by my response, and asked what I meant by waving those options
Wave the options? Wave (synonyms: wag, waggle, undulate) them like a hand-held fan to cool him off?
Perhaps he was confused that you didn't want to forgo* any additional services and waive (synonyms: relinquish, dispense with) those options?
* or forego, both spellings are accepted.
Opinions on the Twiddler2 hand-held keyboard?
Daksh is one of the biggest call center operations company in India. It was an early mover and has built up a significant repository of top clients in US. Infact there is an army of employees working for them and you can see many of their ads in the local newspapers every week for hiring new people. Interesting fact is that Citigroup and General Atlantic Partners and Actis hold 2/3rd of the equity in the company. This deal is going to make the Chief Executive and some employees in Daksh and the equity companies millionaire's overnight. Infact they recently opened a center in Philippines so it gives IBM the foot print in India as well as Philippines. IBM snatched a big one here!
Also, businesses despite what I see in your post are not just about making money, if that were true I wouldn't have Christmas parties and bbqs and an owner I can go out for beers with. Sometimes its about accomplishing a goal and human resources or rather, the people you employing being a better term are your means to reach the goal. If they are successful you are successful, destory any and all vision of their future doesn't exactly help matters either.
My father works for IBM, has for 30 years, he know his time is coming and he's preparing, but he doesn't know when, will it be this summer? The fall? He has no idea how long he'll be able to stay.I used to work at an American call center awhile back. We were in combination with an Indian call center. I'd get irate customers almost in tears because they just spent an hour on the phone with someone they could barely understand and I'm the first American they could speak to all night. Nothing against Indians, but you can not have people with thick accents working phones. It's bad enough when a southern company's customers have to call the mid-west to try and communicate, it's 10x worse when the person isn't a native english speaker. I've had my share of frustrations lately too. It takes twice as long to get information out of someone you can't understand.
Mainframes? Linux servers?
Who do you get to be an expert to tell you something's not obvious? The least insightful person you can find? -J Roberts
I hate to come off as the party pooper, but this joke is: A) Very Old (predates all of these tech companies and is probably older than than poster -- used to be told about college students, navy/army, various other competing entities). B) Scientifically suspect. Even if you don't piss on your hands, handling your johnson exposes your hands to coliform bacteria that is generally harmless to yourself but could be a problem for others. So even if you don't piss on your hands, you should still wash them before you go around touching everything at work, you dirty hippy.