Localized Tech Support Outsourcing?

phebz23 asks: "I am a supervisor for a modest (7 person) technical support department. Our company is going through a growing phase, but we're hitting a wall support-wise. We do business worldwide, but when it comes to technical support we only offer it in English. My boss and I are starting to research organizations that can provide technical support in other languages like French, German and Spanish. Does anyone have any experience working with an organization in this capacity, and/or have any suggestions on an appropriate solution? Thanks everyone."